SlideShare a Scribd company logo
ADAPTING TO CHANGES IN
FINANCIAL SYSTEM, POLICIES AND
STRUCTURES
The Role of NBFIRA in Regulation, Experience and
Suggestions for DFIs.
O M RAMASEDI
Presented at the CEO Forum of the WFDFI, GABORONE – Nov 3, 2016
Presentation outline
 Introduction
 Mandate
 Purpose of Regulation
 Legislation & Regulated NBFIs
 Licensing and Fit & Properness of Key Personnel
 Regulatory Process (Slides 8 to 13)
 Challenges
 Lessons for DFIs
2
INTRODUCTION
 NBFIRA was established by an Act of Parliament
 The Act was promulgated in 2006
 Started its operation on April 1, 2008
 The NBFIRA Act is a comprehensive “umbrella statute”
3
MANDATE OF NBFIRA
 The principal object of NBFIRA is to supervise and regulate
non-bank financial institutions (NBFIs) so as to foster the:-
 Safety and soundness of NBFIs;
 High standards of business conduct;
 Fairness, efficiency and orderliness in the financial
market;
 Stability in the financial system; and
 Reduction and deterrence of financial crime
 Regulated Industries Include: Retirement Funds,
Insurance, Capital Markets and Lending Activities
4
purpose of regulation
 To ensure through regulation and supervision that these
institutions remain financially healthy and stable in order
to meet their obligations towards their clients.
 To ensure that the consumers are adequately educated,
knowledgeable and protected in order to make informed
decisions over their financial matters (i.e. products and
services there are buying).
 To ensure that proper governance structures are in
place that will result in appropriate internal and external
controls of these institutions leading to financial strength of
the entities.
 Enhancement of public confidence
5
Legislation
– NBFIRA Act
– Botswana Stock Exchange Act
(Securities Act – still to
commence)
– Insurance Industry Act (the
proposed Insurance Industry Act
is waiting for commencement)
– The International Insurance
Act 2005
– Pension and Provident Funds
( the proposed Retirement Funds
Act awaits commencement)
6
– Collective Investment
Undertakings (CIU) Act
(currently under review)
– The Income Tax Act and
Regulations (Part 2 –
Superannuation Fund)
Licensing & fit and properness
 All NBFIS are subject to Licensing Requirements
 Local Incorporation and Local Office Address
 Controllers are vetted for fit and proper at licensing and on
continuous basis
 Vetting is in terms of
 Qualification
 Competence
 Security Clearance
 General Conduct
7
Supervision and Monitoring
8
• Risk Base Methodology
– Set a risk tolerance
– Identify the Risk to NBFIRA
– Review the Impact of the problem,
and lastly
– The probability of the problem
occurring
– Linking supervisory resources and
responses to the risk scores.
• License
• Continuous Monitoring,
• Determine a risk rating
• Compliance and Enforcement
Status
Normal
Watch list
Remedial Action
On-Site Supervision
Restructure
Market Confidence
• NBFIRA ensures market confidence in several ways
• NBFIRA Act Section 7(C)
– ……Advising the Minister on matters related to non-bank financial
institutions and financial services, whether of its own accord or at the
request of the Minister
• NBFIRA Act Section 8
• be fair and consistent in their implementation of their mandate
• Deter financial crime - ensure there are standards in place – i.e. code of
conduct, corporate governance, risk policies, etc.
• NBFIRA Act Section 54 - 56
– Carry out inspections and investigations
• NBFIRA Act Section 73-75
– Statutory management
• Including – issuing ‘directives’, and collaborating with other
regulatory bodies locally and internationally
9
Investor Protection
• The Authority strives to ensure Investor Protection
• Treating Customers Fairly (TCF)– Principles
– Culture & Governance -
– Product Suitability
– Disclosure
– Performance and Service in line with expectations
– Claims, Complaints, etc
– Business conduct
• Honesty and fairness
• Diligence
• Capability
• Information for customers
– Governance
• Conflict of interest
• Financial stability
• Capacity
• Approving rules for Self-Regulated Organisations
• Review of new products in the market
10
Tribunal
Also geared towards investor protection
The NBFIRA Act Section 85 – 88 provides for
 …a Tribunal shall be established and shall be
responsible for reviewing decisions made by
the Regulatory Authority or self regulatory
organization under this Act.
11
Cooperation
• The Regulatory Authority has been given the
power to enter into arrangements with other
agencies as per Section 40 of the NBFIRA Act.
• In following the above NBFIRA has signed
Memoranda of Understanding with
12
Locally Regionally Internationally
• Bank of Botswana
• Botswana Unified Revenue Services
• Botswana Accounting Oversight
Authority
• Competition Authority Botswana
• Financial Intelligence Agency
• Committee for Insurance,
Securities & Non-Banking
Authorities, SADC (CISNA)
• Commissao Mercado De Capitais
of the Republic of Angola
• Financial Services Board (South
Africa)
• The Office of the Registrar of
Insurance & Retirement Funds
(Swaziland)
• Financial Services Commission
(Mauritius)
• Securities &
Exchange Board of
India
Regulatory Challenges
Capacity Building
Recruitment
Limited Funding Opportunities
IT Accessibility and bandwidth
Market dynamism
Lack of training facilities
Unavailability of skills in market
Limiting on line access
Balancing innovation with
financial stability
13
14
Effective
Regulation
Lessons for DFIs
COLLABORATION
COLLABORATION
Thank You
• Website: www.nbfira.org.bw
• Facebook page: Nbfirabw
• Email: info@nbfira.org.bw
• Tel: (+267) 368-6100

More Related Content

What's hot

Aifmd and private equity cummings final
Aifmd and private equity   cummings finalAifmd and private equity   cummings final
Aifmd and private equity cummings final
Cummings
 
Common Reporting Standard (CRS)
Common Reporting Standard (CRS)Common Reporting Standard (CRS)
Common Reporting Standard (CRS)
Eurofast
 
Euro shorts 16.10.15 including Bloomberg's Hedge Fund Start Up Breakfast and ...
Euro shorts 16.10.15 including Bloomberg's Hedge Fund Start Up Breakfast and ...Euro shorts 16.10.15 including Bloomberg's Hedge Fund Start Up Breakfast and ...
Euro shorts 16.10.15 including Bloomberg's Hedge Fund Start Up Breakfast and ...
Cummings
 
International aml standards qatar case [compatibility mode]
International aml standards   qatar case [compatibility mode]International aml standards   qatar case [compatibility mode]
International aml standards qatar case [compatibility mode]
Bachir El-Nakib, CAMS
 
UWI Presentation on the FSC's Role in Capital Markets Development - L. Martin
UWI Presentation on the FSC's Role in Capital Markets Development - L. MartinUWI Presentation on the FSC's Role in Capital Markets Development - L. Martin
UWI Presentation on the FSC's Role in Capital Markets Development - L. Martin
Lyndon Martin, MBA, CFA
 
Pob stage 1 seminar 8 sbd
Pob stage 1   seminar 8 sbdPob stage 1   seminar 8 sbd
Pob stage 1 seminar 8 sbd
Diana Shore
 
Corporate Registries, Investor Protection And Fair Competition
Corporate Registries, Investor Protection And Fair CompetitionCorporate Registries, Investor Protection And Fair Competition
Corporate Registries, Investor Protection And Fair Competition
Corporate Registers Forum
 
China Proposes a New Foreign Investment Law: Does this Represent the Death of...
China Proposes a New Foreign Investment Law: Does this Represent the Death of...China Proposes a New Foreign Investment Law: Does this Represent the Death of...
China Proposes a New Foreign Investment Law: Does this Represent the Death of...
Winston & Strawn LLP
 
Tax, Banking and CRS benefits for listing your company in the Cyprus Stock Ex...
Tax, Banking and CRS benefits for listing your company in the Cyprus Stock Ex...Tax, Banking and CRS benefits for listing your company in the Cyprus Stock Ex...
Tax, Banking and CRS benefits for listing your company in the Cyprus Stock Ex...
Eurofast
 
Attracting Foreign Direct Investment in Zimbabwe
Attracting Foreign Direct Investment in ZimbabweAttracting Foreign Direct Investment in Zimbabwe
Attracting Foreign Direct Investment in Zimbabwe
Lauren Ross
 
Zimbabwe: Foreign Direct Investment Promtion (FDI)
Zimbabwe: Foreign Direct Investment Promtion (FDI)Zimbabwe: Foreign Direct Investment Promtion (FDI)
Zimbabwe: Foreign Direct Investment Promtion (FDI)
Veronique Rungasami
 
Margins Take Center Stage
Margins Take Center StageMargins Take Center Stage
Margins Take Center Stage
Cognizant
 
Legal shorts 05.06.15 including ESMA update on EMIR reporting and Jonathan Hi...
Legal shorts 05.06.15 including ESMA update on EMIR reporting and Jonathan Hi...Legal shorts 05.06.15 including ESMA update on EMIR reporting and Jonathan Hi...
Legal shorts 05.06.15 including ESMA update on EMIR reporting and Jonathan Hi...
Cummings
 
Legal Shorts 31.01.14, including FMLC response to client asset review and ios...
Legal Shorts 31.01.14, including FMLC response to client asset review and ios...Legal Shorts 31.01.14, including FMLC response to client asset review and ios...
Legal Shorts 31.01.14, including FMLC response to client asset review and ios...
Cummings
 
Ppra 2
 Ppra 2 Ppra 2
EU Regulation Exocet
EU Regulation ExocetEU Regulation Exocet
EU Regulation Exocet
steveholmesjy
 
Regulatory Focus - Issue 107
Regulatory Focus - Issue 107Regulatory Focus - Issue 107
Regulatory Focus - Issue 107
Duff & Phelps
 
QMV Regulatory Update - July 2018
QMV Regulatory Update - July 2018QMV Regulatory Update - July 2018
QMV Regulatory Update - July 2018
Jonathan Steffanoni
 
SEBI
SEBISEBI
Investment in dynamic startups
Investment in dynamic startupsInvestment in dynamic startups
Investment in dynamic startups
Tatiana Behar Russy
 

What's hot (20)

Aifmd and private equity cummings final
Aifmd and private equity   cummings finalAifmd and private equity   cummings final
Aifmd and private equity cummings final
 
Common Reporting Standard (CRS)
Common Reporting Standard (CRS)Common Reporting Standard (CRS)
Common Reporting Standard (CRS)
 
Euro shorts 16.10.15 including Bloomberg's Hedge Fund Start Up Breakfast and ...
Euro shorts 16.10.15 including Bloomberg's Hedge Fund Start Up Breakfast and ...Euro shorts 16.10.15 including Bloomberg's Hedge Fund Start Up Breakfast and ...
Euro shorts 16.10.15 including Bloomberg's Hedge Fund Start Up Breakfast and ...
 
International aml standards qatar case [compatibility mode]
International aml standards   qatar case [compatibility mode]International aml standards   qatar case [compatibility mode]
International aml standards qatar case [compatibility mode]
 
UWI Presentation on the FSC's Role in Capital Markets Development - L. Martin
UWI Presentation on the FSC's Role in Capital Markets Development - L. MartinUWI Presentation on the FSC's Role in Capital Markets Development - L. Martin
UWI Presentation on the FSC's Role in Capital Markets Development - L. Martin
 
Pob stage 1 seminar 8 sbd
Pob stage 1   seminar 8 sbdPob stage 1   seminar 8 sbd
Pob stage 1 seminar 8 sbd
 
Corporate Registries, Investor Protection And Fair Competition
Corporate Registries, Investor Protection And Fair CompetitionCorporate Registries, Investor Protection And Fair Competition
Corporate Registries, Investor Protection And Fair Competition
 
China Proposes a New Foreign Investment Law: Does this Represent the Death of...
China Proposes a New Foreign Investment Law: Does this Represent the Death of...China Proposes a New Foreign Investment Law: Does this Represent the Death of...
China Proposes a New Foreign Investment Law: Does this Represent the Death of...
 
Tax, Banking and CRS benefits for listing your company in the Cyprus Stock Ex...
Tax, Banking and CRS benefits for listing your company in the Cyprus Stock Ex...Tax, Banking and CRS benefits for listing your company in the Cyprus Stock Ex...
Tax, Banking and CRS benefits for listing your company in the Cyprus Stock Ex...
 
Attracting Foreign Direct Investment in Zimbabwe
Attracting Foreign Direct Investment in ZimbabweAttracting Foreign Direct Investment in Zimbabwe
Attracting Foreign Direct Investment in Zimbabwe
 
Zimbabwe: Foreign Direct Investment Promtion (FDI)
Zimbabwe: Foreign Direct Investment Promtion (FDI)Zimbabwe: Foreign Direct Investment Promtion (FDI)
Zimbabwe: Foreign Direct Investment Promtion (FDI)
 
Margins Take Center Stage
Margins Take Center StageMargins Take Center Stage
Margins Take Center Stage
 
Legal shorts 05.06.15 including ESMA update on EMIR reporting and Jonathan Hi...
Legal shorts 05.06.15 including ESMA update on EMIR reporting and Jonathan Hi...Legal shorts 05.06.15 including ESMA update on EMIR reporting and Jonathan Hi...
Legal shorts 05.06.15 including ESMA update on EMIR reporting and Jonathan Hi...
 
Legal Shorts 31.01.14, including FMLC response to client asset review and ios...
Legal Shorts 31.01.14, including FMLC response to client asset review and ios...Legal Shorts 31.01.14, including FMLC response to client asset review and ios...
Legal Shorts 31.01.14, including FMLC response to client asset review and ios...
 
Ppra 2
 Ppra 2 Ppra 2
Ppra 2
 
EU Regulation Exocet
EU Regulation ExocetEU Regulation Exocet
EU Regulation Exocet
 
Regulatory Focus - Issue 107
Regulatory Focus - Issue 107Regulatory Focus - Issue 107
Regulatory Focus - Issue 107
 
QMV Regulatory Update - July 2018
QMV Regulatory Update - July 2018QMV Regulatory Update - July 2018
QMV Regulatory Update - July 2018
 
SEBI
SEBISEBI
SEBI
 
Investment in dynamic startups
Investment in dynamic startupsInvestment in dynamic startups
Investment in dynamic startups
 

Viewers also liked

Reference letter - MB
Reference letter - MBReference letter - MB
Reference letter - MBPam Loring
 
طه سعد عثمان..إستقلالية حركة الطبقة العاملة المصرية تنظيما وكفاحا
طه سعد عثمان..إستقلالية حركة  الطبقة العاملة المصرية تنظيما وكفاحاطه سعد عثمان..إستقلالية حركة  الطبقة العاملة المصرية تنظيما وكفاحا
طه سعد عثمان..إستقلالية حركة الطبقة العاملة المصرية تنظيما وكفاحا
Mountasser Choukri
 
Bolsos tendencias
Bolsos tendenciasBolsos tendencias
Bolsos tendenciasDaniRu
 
Aquarius dec 2006 - boys dont cry copy
Aquarius dec 2006 - boys dont cry copyAquarius dec 2006 - boys dont cry copy
Aquarius dec 2006 - boys dont cry copy
Hina Navin Freelance Journalist/Designer - Dubai
 
Més retallades unitari 12 de juny
Més retallades unitari 12 de junyMés retallades unitari 12 de juny
Més retallades unitari 12 de junyEnsenyament
 
Arskavalkade haldensvom
Arskavalkade haldensvomArskavalkade haldensvom
Arskavalkade haldensvom
Kai Henning Melberg
 
Manejo extintor
Manejo extintorManejo extintor
Manejo extintor
Alejandro L.
 
Uso de slideshare
Uso de slideshareUso de slideshare
Uso de slideshare
punitama
 
Como estabelecer parcerias no mais.im
Como estabelecer parcerias no mais.imComo estabelecer parcerias no mais.im
Como estabelecer parcerias no mais.im
Moblife Comunicador
 
Quadro de vagas_12-02-14
Quadro de vagas_12-02-14Quadro de vagas_12-02-14
Quadro de vagas_12-02-14Portal NE10
 
FDO Certificate
FDO CertificateFDO Certificate
FDO CertificateAmy Forza
 
Infantil b
Infantil bInfantil b
Jesse Katz AcclaimFlyer r2
Jesse Katz AcclaimFlyer r2Jesse Katz AcclaimFlyer r2
Jesse Katz AcclaimFlyer r2Jesse Katz
 
Diapositivas teoría de_la_globalización
Diapositivas teoría de_la_globalizaciónDiapositivas teoría de_la_globalización
Diapositivas teoría de_la_globalización
siempre100
 
Abc book
Abc bookAbc book
Abc book
DELIA FLORES
 

Viewers also liked (20)

Reference letter - MB
Reference letter - MBReference letter - MB
Reference letter - MB
 
طه سعد عثمان..إستقلالية حركة الطبقة العاملة المصرية تنظيما وكفاحا
طه سعد عثمان..إستقلالية حركة  الطبقة العاملة المصرية تنظيما وكفاحاطه سعد عثمان..إستقلالية حركة  الطبقة العاملة المصرية تنظيما وكفاحا
طه سعد عثمان..إستقلالية حركة الطبقة العاملة المصرية تنظيما وكفاحا
 
Bolsos tendencias
Bolsos tendenciasBolsos tendencias
Bolsos tendencias
 
20150604 OER Removed PII
20150604 OER Removed PII20150604 OER Removed PII
20150604 OER Removed PII
 
Degree
DegreeDegree
Degree
 
Aquarius dec 2006 - boys dont cry copy
Aquarius dec 2006 - boys dont cry copyAquarius dec 2006 - boys dont cry copy
Aquarius dec 2006 - boys dont cry copy
 
Més retallades unitari 12 de juny
Més retallades unitari 12 de junyMés retallades unitari 12 de juny
Més retallades unitari 12 de juny
 
Arskavalkade haldensvom
Arskavalkade haldensvomArskavalkade haldensvom
Arskavalkade haldensvom
 
Manejo extintor
Manejo extintorManejo extintor
Manejo extintor
 
Reference letter from CMG
Reference letter from CMGReference letter from CMG
Reference letter from CMG
 
Uso de slideshare
Uso de slideshareUso de slideshare
Uso de slideshare
 
Como estabelecer parcerias no mais.im
Como estabelecer parcerias no mais.imComo estabelecer parcerias no mais.im
Como estabelecer parcerias no mais.im
 
tr1
tr1tr1
tr1
 
Quadro de vagas_12-02-14
Quadro de vagas_12-02-14Quadro de vagas_12-02-14
Quadro de vagas_12-02-14
 
201601050635
201601050635201601050635
201601050635
 
FDO Certificate
FDO CertificateFDO Certificate
FDO Certificate
 
Infantil b
Infantil bInfantil b
Infantil b
 
Jesse Katz AcclaimFlyer r2
Jesse Katz AcclaimFlyer r2Jesse Katz AcclaimFlyer r2
Jesse Katz AcclaimFlyer r2
 
Diapositivas teoría de_la_globalización
Diapositivas teoría de_la_globalizaciónDiapositivas teoría de_la_globalización
Diapositivas teoría de_la_globalización
 
Abc book
Abc bookAbc book
Abc book
 

Similar to Session iii nbfira - ceo forum nov 3, 2016

Unlocking the Value of Regulatory Compliance to Advance Financial Planning &...
 Unlocking the Value of Regulatory Compliance to Advance Financial Planning &... Unlocking the Value of Regulatory Compliance to Advance Financial Planning &...
Unlocking the Value of Regulatory Compliance to Advance Financial Planning &...
Proformative, Inc.
 
Final Insurance Bill Presentation to SCOF
Final Insurance Bill Presentation to SCOFFinal Insurance Bill Presentation to SCOF
Final Insurance Bill Presentation to SCOF
Lesego Ntoahae
 
In Focus: MFA Policy Highlights
In Focus: MFA Policy HighlightsIn Focus: MFA Policy Highlights
In Focus: MFA Policy Highlights
ManagedFunds
 
Listing rule of Mongolian Stock Exchange 2016.09.09
Listing rule of Mongolian Stock Exchange 2016.09.09Listing rule of Mongolian Stock Exchange 2016.09.09
Listing rule of Mongolian Stock Exchange 2016.09.09
Ariuntuya Batsaikhan
 
Egypt Corporate & Regulatory Compliance by Dr._Khaled. PPP.ppt
Egypt Corporate & Regulatory Compliance by Dr._Khaled. PPP.pptEgypt Corporate & Regulatory Compliance by Dr._Khaled. PPP.ppt
Egypt Corporate & Regulatory Compliance by Dr._Khaled. PPP.ppt
MuhammadWaliUllah10
 
The Role of Regulation in Developing Bond Markets
The Role of Regulation in Developing Bond MarketsThe Role of Regulation in Developing Bond Markets
The Role of Regulation in Developing Bond Markets
Fanele Love
 
Commodity Trading Advisor & Commodity Pool Operator 101
Commodity Trading Advisor & Commodity Pool Operator 101Commodity Trading Advisor & Commodity Pool Operator 101
Commodity Trading Advisor & Commodity Pool Operator 101
ManagedFunds
 
Unit 3 sebi
Unit 3   sebiUnit 3   sebi
Unit 3 sebi
Deepika S.R.
 
Irda
IrdaIrda
Final sebi ppt
Final sebi  pptFinal sebi  ppt
Final sebi ppt
CHANDRAGUPTA9792243268
 
BBF 322 REGULATORY FRAME WORK OF FINANCIAL (1).pptx
BBF 322 REGULATORY FRAME WORK OF FINANCIAL (1).pptxBBF 322 REGULATORY FRAME WORK OF FINANCIAL (1).pptx
BBF 322 REGULATORY FRAME WORK OF FINANCIAL (1).pptx
michealmawadri
 
Egypt corporate & regulatory compliance by dr. khaled. ppp
Egypt corporate & regulatory compliance by dr. khaled. pppEgypt corporate & regulatory compliance by dr. khaled. ppp
Egypt corporate & regulatory compliance by dr. khaled. ppp
Ihab Yahia
 
Global Trends in Regulation
Global Trends in RegulationGlobal Trends in Regulation
Global Trends in Regulation
NICSA
 
Legal requirements of starting a textile business in south africa
Legal requirements of starting a textile business in south africaLegal requirements of starting a textile business in south africa
Legal requirements of starting a textile business in south africa
Bhekumuzi Xaba
 
Compliance of Technical Regulations.pdf
Compliance of Technical Regulations.pdfCompliance of Technical Regulations.pdf
Compliance of Technical Regulations.pdf
demingcertificationa
 
BS 16001 2009 Energy Management Systems Certification Services.docx.pdf
BS 16001 2009 Energy Management Systems Certification Services.docx.pdfBS 16001 2009 Energy Management Systems Certification Services.docx.pdf
BS 16001 2009 Energy Management Systems Certification Services.docx.pdf
demingcertificationa
 
How can we help your bank?
How can we help your bank?How can we help your bank?
How can we help your bank?
MollyCurl
 
How can we help your Bank?
How can we help your Bank?How can we help your Bank?
How can we help your Bank?
NJordan97
 
Regulation on the parameterization of islamic financial products by abdul gha...
Regulation on the parameterization of islamic financial products by abdul gha...Regulation on the parameterization of islamic financial products by abdul gha...
Regulation on the parameterization of islamic financial products by abdul gha...
Alhuda Centre of Islamic Banking & Economics
 
Managing regulatory requirements
Managing regulatory requirementsManaging regulatory requirements
Managing regulatory requirements
Lalita Syal
 

Similar to Session iii nbfira - ceo forum nov 3, 2016 (20)

Unlocking the Value of Regulatory Compliance to Advance Financial Planning &...
 Unlocking the Value of Regulatory Compliance to Advance Financial Planning &... Unlocking the Value of Regulatory Compliance to Advance Financial Planning &...
Unlocking the Value of Regulatory Compliance to Advance Financial Planning &...
 
Final Insurance Bill Presentation to SCOF
Final Insurance Bill Presentation to SCOFFinal Insurance Bill Presentation to SCOF
Final Insurance Bill Presentation to SCOF
 
In Focus: MFA Policy Highlights
In Focus: MFA Policy HighlightsIn Focus: MFA Policy Highlights
In Focus: MFA Policy Highlights
 
Listing rule of Mongolian Stock Exchange 2016.09.09
Listing rule of Mongolian Stock Exchange 2016.09.09Listing rule of Mongolian Stock Exchange 2016.09.09
Listing rule of Mongolian Stock Exchange 2016.09.09
 
Egypt Corporate & Regulatory Compliance by Dr._Khaled. PPP.ppt
Egypt Corporate & Regulatory Compliance by Dr._Khaled. PPP.pptEgypt Corporate & Regulatory Compliance by Dr._Khaled. PPP.ppt
Egypt Corporate & Regulatory Compliance by Dr._Khaled. PPP.ppt
 
The Role of Regulation in Developing Bond Markets
The Role of Regulation in Developing Bond MarketsThe Role of Regulation in Developing Bond Markets
The Role of Regulation in Developing Bond Markets
 
Commodity Trading Advisor & Commodity Pool Operator 101
Commodity Trading Advisor & Commodity Pool Operator 101Commodity Trading Advisor & Commodity Pool Operator 101
Commodity Trading Advisor & Commodity Pool Operator 101
 
Unit 3 sebi
Unit 3   sebiUnit 3   sebi
Unit 3 sebi
 
Irda
IrdaIrda
Irda
 
Final sebi ppt
Final sebi  pptFinal sebi  ppt
Final sebi ppt
 
BBF 322 REGULATORY FRAME WORK OF FINANCIAL (1).pptx
BBF 322 REGULATORY FRAME WORK OF FINANCIAL (1).pptxBBF 322 REGULATORY FRAME WORK OF FINANCIAL (1).pptx
BBF 322 REGULATORY FRAME WORK OF FINANCIAL (1).pptx
 
Egypt corporate & regulatory compliance by dr. khaled. ppp
Egypt corporate & regulatory compliance by dr. khaled. pppEgypt corporate & regulatory compliance by dr. khaled. ppp
Egypt corporate & regulatory compliance by dr. khaled. ppp
 
Global Trends in Regulation
Global Trends in RegulationGlobal Trends in Regulation
Global Trends in Regulation
 
Legal requirements of starting a textile business in south africa
Legal requirements of starting a textile business in south africaLegal requirements of starting a textile business in south africa
Legal requirements of starting a textile business in south africa
 
Compliance of Technical Regulations.pdf
Compliance of Technical Regulations.pdfCompliance of Technical Regulations.pdf
Compliance of Technical Regulations.pdf
 
BS 16001 2009 Energy Management Systems Certification Services.docx.pdf
BS 16001 2009 Energy Management Systems Certification Services.docx.pdfBS 16001 2009 Energy Management Systems Certification Services.docx.pdf
BS 16001 2009 Energy Management Systems Certification Services.docx.pdf
 
How can we help your bank?
How can we help your bank?How can we help your bank?
How can we help your bank?
 
How can we help your Bank?
How can we help your Bank?How can we help your Bank?
How can we help your Bank?
 
Regulation on the parameterization of islamic financial products by abdul gha...
Regulation on the parameterization of islamic financial products by abdul gha...Regulation on the parameterization of islamic financial products by abdul gha...
Regulation on the parameterization of islamic financial products by abdul gha...
 
Managing regulatory requirements
Managing regulatory requirementsManaging regulatory requirements
Managing regulatory requirements
 

More from The World Federation of Development Financing Institutions

Session v eid-odb botswana
Session v   eid-odb botswanaSession v   eid-odb botswana
Session v tips - dinesh
Session v   tips - dineshSession v   tips - dinesh
Session iv 20161103 ceo forum of wfdfi2016-dbj_harada
Session iv   20161103 ceo forum of wfdfi2016-dbj_haradaSession iv   20161103 ceo forum of wfdfi2016-dbj_harada
Session iv 20161103 ceo forum of wfdfi2016-dbj_harada
The World Federation of Development Financing Institutions
 
Session i speech arshad-rab_wfdfi2016
Session i   speech arshad-rab_wfdfi2016Session i   speech arshad-rab_wfdfi2016
Session i speech arshad-rab_wfdfi2016
The World Federation of Development Financing Institutions
 
Session iv adfiap forum 2016 - presentation -arjun fernando
Session iv   adfiap forum 2016 - presentation -arjun fernandoSession iv   adfiap forum 2016 - presentation -arjun fernando
Session iv adfiap forum 2016 - presentation -arjun fernando
The World Federation of Development Financing Institutions
 
Session iii botswana presentation-oktay_kucukkiremitci_dbt
Session iii   botswana presentation-oktay_kucukkiremitci_dbtSession iii   botswana presentation-oktay_kucukkiremitci_dbt
Session iii botswana presentation-oktay_kucukkiremitci_dbt
The World Federation of Development Financing Institutions
 
Session iii adapting to changes in financial systems policies and structure...
Session iii   adapting to changes in financial systems policies and structure...Session iii   adapting to changes in financial systems policies and structure...
Session iii adapting to changes in financial systems policies and structure...
The World Federation of Development Financing Institutions
 
Session ii md & ceo - adfiap- botswana visit - kishor piraji kharat
Session ii   md & ceo - adfiap- botswana visit - kishor piraji kharatSession ii   md & ceo - adfiap- botswana visit - kishor piraji kharat
Session ii md & ceo - adfiap- botswana visit - kishor piraji kharat
The World Federation of Development Financing Institutions
 
Session ii botswana - dfis and the agenda for development expanding possib...
Session ii   botswana - dfis and the agenda for development  expanding possib...Session ii   botswana - dfis and the agenda for development  expanding possib...
Session ii botswana - dfis and the agenda for development expanding possib...
The World Federation of Development Financing Institutions
 

More from The World Federation of Development Financing Institutions (9)

Session v eid-odb botswana
Session v   eid-odb botswanaSession v   eid-odb botswana
Session v eid-odb botswana
 
Session v tips - dinesh
Session v   tips - dineshSession v   tips - dinesh
Session v tips - dinesh
 
Session iv 20161103 ceo forum of wfdfi2016-dbj_harada
Session iv   20161103 ceo forum of wfdfi2016-dbj_haradaSession iv   20161103 ceo forum of wfdfi2016-dbj_harada
Session iv 20161103 ceo forum of wfdfi2016-dbj_harada
 
Session i speech arshad-rab_wfdfi2016
Session i   speech arshad-rab_wfdfi2016Session i   speech arshad-rab_wfdfi2016
Session i speech arshad-rab_wfdfi2016
 
Session iv adfiap forum 2016 - presentation -arjun fernando
Session iv   adfiap forum 2016 - presentation -arjun fernandoSession iv   adfiap forum 2016 - presentation -arjun fernando
Session iv adfiap forum 2016 - presentation -arjun fernando
 
Session iii botswana presentation-oktay_kucukkiremitci_dbt
Session iii   botswana presentation-oktay_kucukkiremitci_dbtSession iii   botswana presentation-oktay_kucukkiremitci_dbt
Session iii botswana presentation-oktay_kucukkiremitci_dbt
 
Session iii adapting to changes in financial systems policies and structure...
Session iii   adapting to changes in financial systems policies and structure...Session iii   adapting to changes in financial systems policies and structure...
Session iii adapting to changes in financial systems policies and structure...
 
Session ii md & ceo - adfiap- botswana visit - kishor piraji kharat
Session ii   md & ceo - adfiap- botswana visit - kishor piraji kharatSession ii   md & ceo - adfiap- botswana visit - kishor piraji kharat
Session ii md & ceo - adfiap- botswana visit - kishor piraji kharat
 
Session ii botswana - dfis and the agenda for development expanding possib...
Session ii   botswana - dfis and the agenda for development  expanding possib...Session ii   botswana - dfis and the agenda for development  expanding possib...
Session ii botswana - dfis and the agenda for development expanding possib...
 

Recently uploaded

Presentation on recent trends in financial system .pptx
Presentation on recent trends in financial system .pptxPresentation on recent trends in financial system .pptx
Presentation on recent trends in financial system .pptx
SomiyahJagadeesh
 
Tiểu luận: PURPOSE OF BUDGETING IN SME.docx
Tiểu luận: PURPOSE OF BUDGETING IN SME.docxTiểu luận: PURPOSE OF BUDGETING IN SME.docx
Tiểu luận: PURPOSE OF BUDGETING IN SME.docx
lamluanvan.net Viết thuê luận văn
 
Accounting Information Systems (AIS).pptx
Accounting Information Systems (AIS).pptxAccounting Information Systems (AIS).pptx
Accounting Information Systems (AIS).pptx
TIZITAWMASRESHA
 
Seeman_Fiintouch_LLP_Newsletter_Jun_2024.pdf
Seeman_Fiintouch_LLP_Newsletter_Jun_2024.pdfSeeman_Fiintouch_LLP_Newsletter_Jun_2024.pdf
Seeman_Fiintouch_LLP_Newsletter_Jun_2024.pdf
Ashis Kumar Dey
 
Tdasx: Interpreting the 2024 Cryptocurrency Market Funding Trends and Technol...
Tdasx: Interpreting the 2024 Cryptocurrency Market Funding Trends and Technol...Tdasx: Interpreting the 2024 Cryptocurrency Market Funding Trends and Technol...
Tdasx: Interpreting the 2024 Cryptocurrency Market Funding Trends and Technol...
nimaruinazawa258
 
一比一原版(cwu毕业证书)美国中央华盛顿大学毕业证如何办理
一比一原版(cwu毕业证书)美国中央华盛顿大学毕业证如何办理一比一原版(cwu毕业证书)美国中央华盛顿大学毕业证如何办理
一比一原版(cwu毕业证书)美国中央华盛顿大学毕业证如何办理
asukqco
 
Poonawalla Fincorp’s Strategy to Achieve Industry-Leading NPA Metrics
Poonawalla Fincorp’s Strategy to Achieve Industry-Leading NPA MetricsPoonawalla Fincorp’s Strategy to Achieve Industry-Leading NPA Metrics
Poonawalla Fincorp’s Strategy to Achieve Industry-Leading NPA Metrics
shruti1menon2
 
How to Invest in Cryptocurrency for Beginners: A Complete Guide
How to Invest in Cryptocurrency for Beginners: A Complete GuideHow to Invest in Cryptocurrency for Beginners: A Complete Guide
How to Invest in Cryptocurrency for Beginners: A Complete Guide
Daniel
 
Discovering Delhi - India's Cultural Capital.pptx
Discovering Delhi - India's Cultural Capital.pptxDiscovering Delhi - India's Cultural Capital.pptx
Discovering Delhi - India's Cultural Capital.pptx
cosmo-soil
 
Exploring-Madhya-Pradesh-Culture-Heritage-and-Land-Records.pptx
Exploring-Madhya-Pradesh-Culture-Heritage-and-Land-Records.pptxExploring-Madhya-Pradesh-Culture-Heritage-and-Land-Records.pptx
Exploring-Madhya-Pradesh-Culture-Heritage-and-Land-Records.pptx
cosmo-soil
 
Call Girls Bangalore 9024918724 Verified Service Available Near Me 24x7
Call Girls Bangalore 9024918724 Verified Service Available Near Me 24x7 Call Girls Bangalore 9024918724 Verified Service Available Near Me 24x7
Call Girls Bangalore 9024918724 Verified Service Available Near Me 24x7
shaankumar98663
 
Singapore 2024 Sustainability Reporting and Accountancy Education Slides
Singapore 2024 Sustainability Reporting and Accountancy Education SlidesSingapore 2024 Sustainability Reporting and Accountancy Education Slides
Singapore 2024 Sustainability Reporting and Accountancy Education Slides
International Federation of Accountants
 
Chapter 25: Economic Growth Summary from Samuelson and Nordhaus
Chapter 25: Economic Growth Summary from Samuelson and NordhausChapter 25: Economic Growth Summary from Samuelson and Nordhaus
Chapter 25: Economic Growth Summary from Samuelson and Nordhaus
iraangeles4
 
Call Girls Chennai 8824825030 Independent Call Girl Service Chennai
Call Girls Chennai 8824825030 Independent Call Girl Service ChennaiCall Girls Chennai 8824825030 Independent Call Girl Service Chennai
Call Girls Chennai 8824825030 Independent Call Girl Service Chennai
namratasinha41
 
真实可查(nwu毕业证书)美国西北大学毕业证学位证书范本原版一模一样
真实可查(nwu毕业证书)美国西北大学毕业证学位证书范本原版一模一样真实可查(nwu毕业证书)美国西北大学毕业证学位证书范本原版一模一样
真实可查(nwu毕业证书)美国西北大学毕业证学位证书范本原版一模一样
28xo7hf
 
欧洲杯投注-欧洲杯投注买球-欧洲杯投注买球网|【​网址​🎉ac22.net🎉​】
欧洲杯投注-欧洲杯投注买球-欧洲杯投注买球网|【​网址​🎉ac22.net🎉​】欧洲杯投注-欧洲杯投注买球-欧洲杯投注买球网|【​网址​🎉ac22.net🎉​】
欧洲杯投注-欧洲杯投注买球-欧洲杯投注买球网|【​网址​🎉ac22.net🎉​】
brunasordi905
 
Singapore 2024 Event The Way Forward Slides
Singapore 2024 Event The Way Forward SlidesSingapore 2024 Event The Way Forward Slides
Singapore 2024 Event The Way Forward Slides
International Federation of Accountants
 
Singapore Event 2024 State of Play Slides
Singapore Event 2024 State of Play SlidesSingapore Event 2024 State of Play Slides
Singapore Event 2024 State of Play Slides
International Federation of Accountants
 
Governor Olli Rehn: Inflation down and recovery supported by interest rate cu...
Governor Olli Rehn: Inflation down and recovery supported by interest rate cu...Governor Olli Rehn: Inflation down and recovery supported by interest rate cu...
Governor Olli Rehn: Inflation down and recovery supported by interest rate cu...
Suomen Pankki
 
Budgeting as a Control Tool in Govt Accounting in Nigeria Prof Oyedokun.pptx
Budgeting as a Control Tool in Govt Accounting in Nigeria Prof Oyedokun.pptxBudgeting as a Control Tool in Govt Accounting in Nigeria Prof Oyedokun.pptx
Budgeting as a Control Tool in Govt Accounting in Nigeria Prof Oyedokun.pptx
Godwin Emmanuel Oyedokun MBA MSc PhD FCA FCTI FCNA CFE FFAR
 

Recently uploaded (20)

Presentation on recent trends in financial system .pptx
Presentation on recent trends in financial system .pptxPresentation on recent trends in financial system .pptx
Presentation on recent trends in financial system .pptx
 
Tiểu luận: PURPOSE OF BUDGETING IN SME.docx
Tiểu luận: PURPOSE OF BUDGETING IN SME.docxTiểu luận: PURPOSE OF BUDGETING IN SME.docx
Tiểu luận: PURPOSE OF BUDGETING IN SME.docx
 
Accounting Information Systems (AIS).pptx
Accounting Information Systems (AIS).pptxAccounting Information Systems (AIS).pptx
Accounting Information Systems (AIS).pptx
 
Seeman_Fiintouch_LLP_Newsletter_Jun_2024.pdf
Seeman_Fiintouch_LLP_Newsletter_Jun_2024.pdfSeeman_Fiintouch_LLP_Newsletter_Jun_2024.pdf
Seeman_Fiintouch_LLP_Newsletter_Jun_2024.pdf
 
Tdasx: Interpreting the 2024 Cryptocurrency Market Funding Trends and Technol...
Tdasx: Interpreting the 2024 Cryptocurrency Market Funding Trends and Technol...Tdasx: Interpreting the 2024 Cryptocurrency Market Funding Trends and Technol...
Tdasx: Interpreting the 2024 Cryptocurrency Market Funding Trends and Technol...
 
一比一原版(cwu毕业证书)美国中央华盛顿大学毕业证如何办理
一比一原版(cwu毕业证书)美国中央华盛顿大学毕业证如何办理一比一原版(cwu毕业证书)美国中央华盛顿大学毕业证如何办理
一比一原版(cwu毕业证书)美国中央华盛顿大学毕业证如何办理
 
Poonawalla Fincorp’s Strategy to Achieve Industry-Leading NPA Metrics
Poonawalla Fincorp’s Strategy to Achieve Industry-Leading NPA MetricsPoonawalla Fincorp’s Strategy to Achieve Industry-Leading NPA Metrics
Poonawalla Fincorp’s Strategy to Achieve Industry-Leading NPA Metrics
 
How to Invest in Cryptocurrency for Beginners: A Complete Guide
How to Invest in Cryptocurrency for Beginners: A Complete GuideHow to Invest in Cryptocurrency for Beginners: A Complete Guide
How to Invest in Cryptocurrency for Beginners: A Complete Guide
 
Discovering Delhi - India's Cultural Capital.pptx
Discovering Delhi - India's Cultural Capital.pptxDiscovering Delhi - India's Cultural Capital.pptx
Discovering Delhi - India's Cultural Capital.pptx
 
Exploring-Madhya-Pradesh-Culture-Heritage-and-Land-Records.pptx
Exploring-Madhya-Pradesh-Culture-Heritage-and-Land-Records.pptxExploring-Madhya-Pradesh-Culture-Heritage-and-Land-Records.pptx
Exploring-Madhya-Pradesh-Culture-Heritage-and-Land-Records.pptx
 
Call Girls Bangalore 9024918724 Verified Service Available Near Me 24x7
Call Girls Bangalore 9024918724 Verified Service Available Near Me 24x7 Call Girls Bangalore 9024918724 Verified Service Available Near Me 24x7
Call Girls Bangalore 9024918724 Verified Service Available Near Me 24x7
 
Singapore 2024 Sustainability Reporting and Accountancy Education Slides
Singapore 2024 Sustainability Reporting and Accountancy Education SlidesSingapore 2024 Sustainability Reporting and Accountancy Education Slides
Singapore 2024 Sustainability Reporting and Accountancy Education Slides
 
Chapter 25: Economic Growth Summary from Samuelson and Nordhaus
Chapter 25: Economic Growth Summary from Samuelson and NordhausChapter 25: Economic Growth Summary from Samuelson and Nordhaus
Chapter 25: Economic Growth Summary from Samuelson and Nordhaus
 
Call Girls Chennai 8824825030 Independent Call Girl Service Chennai
Call Girls Chennai 8824825030 Independent Call Girl Service ChennaiCall Girls Chennai 8824825030 Independent Call Girl Service Chennai
Call Girls Chennai 8824825030 Independent Call Girl Service Chennai
 
真实可查(nwu毕业证书)美国西北大学毕业证学位证书范本原版一模一样
真实可查(nwu毕业证书)美国西北大学毕业证学位证书范本原版一模一样真实可查(nwu毕业证书)美国西北大学毕业证学位证书范本原版一模一样
真实可查(nwu毕业证书)美国西北大学毕业证学位证书范本原版一模一样
 
欧洲杯投注-欧洲杯投注买球-欧洲杯投注买球网|【​网址​🎉ac22.net🎉​】
欧洲杯投注-欧洲杯投注买球-欧洲杯投注买球网|【​网址​🎉ac22.net🎉​】欧洲杯投注-欧洲杯投注买球-欧洲杯投注买球网|【​网址​🎉ac22.net🎉​】
欧洲杯投注-欧洲杯投注买球-欧洲杯投注买球网|【​网址​🎉ac22.net🎉​】
 
Singapore 2024 Event The Way Forward Slides
Singapore 2024 Event The Way Forward SlidesSingapore 2024 Event The Way Forward Slides
Singapore 2024 Event The Way Forward Slides
 
Singapore Event 2024 State of Play Slides
Singapore Event 2024 State of Play SlidesSingapore Event 2024 State of Play Slides
Singapore Event 2024 State of Play Slides
 
Governor Olli Rehn: Inflation down and recovery supported by interest rate cu...
Governor Olli Rehn: Inflation down and recovery supported by interest rate cu...Governor Olli Rehn: Inflation down and recovery supported by interest rate cu...
Governor Olli Rehn: Inflation down and recovery supported by interest rate cu...
 
Budgeting as a Control Tool in Govt Accounting in Nigeria Prof Oyedokun.pptx
Budgeting as a Control Tool in Govt Accounting in Nigeria Prof Oyedokun.pptxBudgeting as a Control Tool in Govt Accounting in Nigeria Prof Oyedokun.pptx
Budgeting as a Control Tool in Govt Accounting in Nigeria Prof Oyedokun.pptx
 

Session iii nbfira - ceo forum nov 3, 2016

  • 1. ADAPTING TO CHANGES IN FINANCIAL SYSTEM, POLICIES AND STRUCTURES The Role of NBFIRA in Regulation, Experience and Suggestions for DFIs. O M RAMASEDI Presented at the CEO Forum of the WFDFI, GABORONE – Nov 3, 2016
  • 2. Presentation outline  Introduction  Mandate  Purpose of Regulation  Legislation & Regulated NBFIs  Licensing and Fit & Properness of Key Personnel  Regulatory Process (Slides 8 to 13)  Challenges  Lessons for DFIs 2
  • 3. INTRODUCTION  NBFIRA was established by an Act of Parliament  The Act was promulgated in 2006  Started its operation on April 1, 2008  The NBFIRA Act is a comprehensive “umbrella statute” 3
  • 4. MANDATE OF NBFIRA  The principal object of NBFIRA is to supervise and regulate non-bank financial institutions (NBFIs) so as to foster the:-  Safety and soundness of NBFIs;  High standards of business conduct;  Fairness, efficiency and orderliness in the financial market;  Stability in the financial system; and  Reduction and deterrence of financial crime  Regulated Industries Include: Retirement Funds, Insurance, Capital Markets and Lending Activities 4
  • 5. purpose of regulation  To ensure through regulation and supervision that these institutions remain financially healthy and stable in order to meet their obligations towards their clients.  To ensure that the consumers are adequately educated, knowledgeable and protected in order to make informed decisions over their financial matters (i.e. products and services there are buying).  To ensure that proper governance structures are in place that will result in appropriate internal and external controls of these institutions leading to financial strength of the entities.  Enhancement of public confidence 5
  • 6. Legislation – NBFIRA Act – Botswana Stock Exchange Act (Securities Act – still to commence) – Insurance Industry Act (the proposed Insurance Industry Act is waiting for commencement) – The International Insurance Act 2005 – Pension and Provident Funds ( the proposed Retirement Funds Act awaits commencement) 6 – Collective Investment Undertakings (CIU) Act (currently under review) – The Income Tax Act and Regulations (Part 2 – Superannuation Fund)
  • 7. Licensing & fit and properness  All NBFIS are subject to Licensing Requirements  Local Incorporation and Local Office Address  Controllers are vetted for fit and proper at licensing and on continuous basis  Vetting is in terms of  Qualification  Competence  Security Clearance  General Conduct 7
  • 8. Supervision and Monitoring 8 • Risk Base Methodology – Set a risk tolerance – Identify the Risk to NBFIRA – Review the Impact of the problem, and lastly – The probability of the problem occurring – Linking supervisory resources and responses to the risk scores. • License • Continuous Monitoring, • Determine a risk rating • Compliance and Enforcement Status Normal Watch list Remedial Action On-Site Supervision Restructure
  • 9. Market Confidence • NBFIRA ensures market confidence in several ways • NBFIRA Act Section 7(C) – ……Advising the Minister on matters related to non-bank financial institutions and financial services, whether of its own accord or at the request of the Minister • NBFIRA Act Section 8 • be fair and consistent in their implementation of their mandate • Deter financial crime - ensure there are standards in place – i.e. code of conduct, corporate governance, risk policies, etc. • NBFIRA Act Section 54 - 56 – Carry out inspections and investigations • NBFIRA Act Section 73-75 – Statutory management • Including – issuing ‘directives’, and collaborating with other regulatory bodies locally and internationally 9
  • 10. Investor Protection • The Authority strives to ensure Investor Protection • Treating Customers Fairly (TCF)– Principles – Culture & Governance - – Product Suitability – Disclosure – Performance and Service in line with expectations – Claims, Complaints, etc – Business conduct • Honesty and fairness • Diligence • Capability • Information for customers – Governance • Conflict of interest • Financial stability • Capacity • Approving rules for Self-Regulated Organisations • Review of new products in the market 10
  • 11. Tribunal Also geared towards investor protection The NBFIRA Act Section 85 – 88 provides for  …a Tribunal shall be established and shall be responsible for reviewing decisions made by the Regulatory Authority or self regulatory organization under this Act. 11
  • 12. Cooperation • The Regulatory Authority has been given the power to enter into arrangements with other agencies as per Section 40 of the NBFIRA Act. • In following the above NBFIRA has signed Memoranda of Understanding with 12 Locally Regionally Internationally • Bank of Botswana • Botswana Unified Revenue Services • Botswana Accounting Oversight Authority • Competition Authority Botswana • Financial Intelligence Agency • Committee for Insurance, Securities & Non-Banking Authorities, SADC (CISNA) • Commissao Mercado De Capitais of the Republic of Angola • Financial Services Board (South Africa) • The Office of the Registrar of Insurance & Retirement Funds (Swaziland) • Financial Services Commission (Mauritius) • Securities & Exchange Board of India
  • 13. Regulatory Challenges Capacity Building Recruitment Limited Funding Opportunities IT Accessibility and bandwidth Market dynamism Lack of training facilities Unavailability of skills in market Limiting on line access Balancing innovation with financial stability 13
  • 15. Thank You • Website: www.nbfira.org.bw • Facebook page: Nbfirabw • Email: info@nbfira.org.bw • Tel: (+267) 368-6100

Editor's Notes

  1. TCF Outcome 1 – Customers must feel confident that they are dealing with an institution where TCF is at the core of their culture. TCF Outcome 2 – Products and services in the retail market which are sold and marketed are designed according to the needs of the customers identified and targeted accordingly. TCF Outcome 3 – Customers are provided with clear information and kept appropriately informed before, during and after point of sale. TCF Outcome 4 – Advice is suitable and according to the customer’s circumstances. TCF Outcome 5 – Service is of an acceptable standard and products perform as customers have been led to expect. TCF Outcome 6 – Customers do not face unreasonable post-sale barriers when they want to change a product, switch providers, submit a claim or make a complaint.