This document outlines the topics that will be covered in sessions on managerial communication. The first session discusses the fundamentals and principles of communication, including its components, types based on channel and purpose, barriers, and role players. It then provides examples of communication flowing down an organization, with distortions introduced at each level, demonstrating how messages can be misunderstood if not communicated properly. The document concludes with contact information for any questions.

1. Fore School Of
Management
FMG-2012-2014
Managerial Communication
July-Sep 2012

2. The Big Need- Business
q Decision Making and Problem Solving
q Workflow allocation
q Productivity and training of employees
q Business relationships with customer
q Marketing and Advertising
q Higher employee retention
q Business reputation and goodwill
Session-1- Fundamental and Principles of Communication

3. The Big Need- You
q Working in a team
q Perception Management
q Professional Opportunities
q Client Impact
q Promotion and appraisals
q Managing people
q Conflict resolution and negotiations
Session-1- Fundamental and Principles of Communication

4. Components
q Reason, Context or Motive
q Sender-encoder
q Message
q Medium
q Receiver- decoder
q Response-feedback
Session-1- Fundamental and Principles of Communication

5. Types
qBased upon Channel
Ø Verbal- Oral or Written
Ø Non-Verbal- Body Language, Tone
q Based upon purpose/style:
Ø Formal
Ø Informal
q Based upon participants:
q Internal
q External
Session-1- Fundamental and Principles of Communication

6. Barriers
q Physical Barriers
q Noise/ Distraction
q Perceptual Barriers
q Emotional Barriers
q Language Barriers
q Cultural Barriers
Session-1- Fundamental and Principles of Communication

7. Role-Players
q Managing Director
qVice President
qGeneral Manager
qIndustry Manager
qLocation Heads
qMarketing Executives
Session-1- Fundamental and Principles of Communication

8. One
From : Managing Director
To : Vice President
“Tomorrow morning there will be a total eclipse of the
sun at nine o'clock. This is something which we
cannot see everyday. So let all employees line up
outside, in their best clothes to watch it. To mark the
occasion of this rare occurrence, I will personally
explain the phenomenon to them. If it is raining we
will not be able to see it very well and in that case the
employees should assemble in the canteen."

9. Two
From : Vice President
To : General Manager
“By order of the Managing Director, there will be a total
eclipse of the sun at nine o' clock tomorrow morning.
If it is raining we will not be able to see it in our best
clothes, on the site. In this case the disappearance of
the sun will be followed through in the canteen. This
is something we cannot see happening everyday."

10. Three
From: General managers
To: Industry Managers
“By order of the Managing Director, we shall follow the
disappearance of the sun in our best clothes, in the
canteen at nine o'clock tomorrow morning. The
Managing Director will tell us whether it is going to
rain. This is something which we cannot see happen
everyday."

11. Four
From: Industry managers
To: Location Heads
“If it is raining in the canteen tomorrow morning, which
is something that we cannot see happen everyday,
the Managing director in his best clothes, will
disappear at nine o'clock. "

12. Five
From : Location heads
To : Marketing Executives
"Tomorrow morning at nine o' clock, the Managing
Director will disappear without his clothes. It's a pity
that we can't see this happen everyday".

13. Contact/Queries
siddhartha@successmonks.com
me@siddharthasharma.com

14. Session-2- Non-Verbal Communication