This document appears to be from a session on non-verbal communication. It discusses how body language, tone, space, and facial expressions all convey important non-verbal messages. Examples are given of different eye and arm gestures and what emotional states they can indicate, such as exasperation, winking, anxiety, skepticism, triumph, rejoicing, hailing, praise, and surrender. The document also includes a role play between two characters, Greg and John, where Greg expresses that he is going through personal difficulties and John tries to cheer him up but does not acknowledge Greg's feelings.

1. Fore School Of
Management
FMG-2012-2014
Managerial Communication
July-Sep 2012

2. Is it Important?
q 55%
q 38%
q 7%
Session-3- Non-Verbal Communication

3. Body Language
q Eye-Contact
q Facial Expressions
q Gestures and Hand movements
q Body posture
q Body Movement
Session-3- Non-Verbal Communication

4. Tone
It is not what you say, but how you say
it !!
Session-3- Non-Verbal Communication

5. Tone
q Inflection-the rising, falling or flatness of the
voice
q Pacing- the speed of the voice whether it is
rapid, slow or changing
q Intensity-the strength in which something is
because expressed whether it is loud or soft
q Pauses
Session-3- Non-Verbal Communication

6. Space
q Intimate Space Zone (6 to 18 inches)
q Personal Zone (18 to 48 inches)
q Social Zone (4 to 12 feet)
q Public Zone (from 4 feet and beyond)
Session-3- Non-Verbal Communication

7. Exercise-Eyes
Exasperation: A familiar sign
of exasperation, the eyes are
turned heavenward,
as though invoking divine
assistance
Session-3- Non-Verbal Communication

8. Exercise-Eyes
Winking: A wink has
various meanings, the
most popular being
collusion between two
people in the know.
Session-3- Non-Verbal Communication

9. Exercise-Eyes
Anxiety: Eyebrows raised
and furrowed is an
instinctive response to
extreme anxiety. It is a
natural expression,
common to all cultures.
Session-3- Non-Verbal Communication

10. Exercise-Eyes
Skepticism: Raising just
one eyebrow is a common
gesture of disbelief. The
two sides of the face are at
odds, registering a state of
confusion.
Session-3- Non-Verbal Communication

11. Exercise-Arms
Triumph: Arms straight in
the air are a sign of
success: the person feels
this big.
Session-3- Non-Verbal Communication

12. Exercise-Arms
Rejoicing: This gesture
which combines jumping in
the air with the slapping of
hands, is a spontaneous
display of joy. It is common
in the field of sports
Session-3- Non-Verbal Communication

13. Exercise-Arms
Hail: Depending on the
stiffness of the arm, this is
a friendly gesture or a
Fascist salute or waving to
a group of fans
Session-3- Non-Verbal Communication

14. Exercise-Arms
Praise: in this gesture,
palms and head are turned
heavenward
Session-3- Non-Verbal Communication

15. Exercise-Arms
Surrender: A recognized
gesture of submission, this
arms-raised pose shows
that the person is not
reaching for a weapon.
Session-3- Non-Verbal Communication

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26. Worksheet 3 – Greg and John Role Play
John: Alright mate?
Greg: Yeah, alright.
John: What's up?
Greg: Just chilling'
John: How's Lisa?
Greg: Who?
John: You split up then.
Greg: Yeah. I'm gutted. And I can't believe she's with Chris. It only been like, two weeks or something.
John: Yeah, he's such a loser.
Greg: I really needed her right now. And I told her stuff. Y'know, personal stuff. I reckon she's told people.
It’s a nightmare. A complete nightmare.
John: Yeah. Don't worry about it. So where are you watching the game?
Greg: I can't. My dad's still really sick, I've got to help out at home all the time, look after my sisters and that.
And my mum's like, crying all the time.
John: My dad just came back from Brazil. Brought us back these great cake things. I'll get you some if you want?
Greg: Um.
John: I'm watching at Pete's place. Loadsa people are going. Try and come later.
Greg: Nah, can't.
John: Cheer up mate, stop worrying about Lisa, she's not worth it.
Greg: Yeah, right.
John: So maybe see you later, yeah?
Greg: See ya.
Session-3- Non-Verbal Communication

27. Worksheet 3 – Greg and John Role Play
1.List the FACTS of what is going on in Greg’s life
2.What FEELINGS do you hear Greg expressing as he
is talking to John?
3.What do you think John could have said to Greg
that would have been better?
Session-3- Non-Verbal Communication