Environmental and social sustainability are fundamental for our future. User-centred design can create services that enhance quality of life, improve efficiency and promote sustainability. In this presentation, Suze shows some inspiring examples of service design for the greater good from around the world. Suze Ingram is an independent User Experience designer and strategist with over 9 years experience. Suze uses her interaction design, user-centred design, visual communication and information architecture skills to create great user experiences. She blogs, runs servicedesignhub.com.au and tries to find spare time for yoga, photography and illustration.

1. Service design & sustainability Suze Ingram World Usability Day 2009

2. Hello. Photo by Wok http://flic.kr/p/dVeKM

3. Service design?

4. Environmental sustainability Social sustainability Photo by Vilseskogen http://flic.kr/p/4VzX4N Photo by MooreALX http://flic.kr/p/4TGqHg

5. 8 examples… 1. Reduce energy use (#1) 2. Reduce energy use (#2) 3. Car sharing 4. Homelessness 5. Aged care services 6. Health and wellbeing inequalities 7. Demential services 8. Migrant workers health Service design & sustainability

6. Photo by Gúnna http://flic.kr/p/FjU6K 1. Reduce energy use (example #1)

7. Photo by Jeff Croft http://flic.kr/p/GVPZN 2. Reduce energy use (example #2)

8. 3. Car sharing Photo by Gavin Luhrs http://flic.kr/p/75T3de

9. 4. Homelessness Photo by otzberg http://flic.kr/p/rgByo

10. 5. Aged care services Photo by K's GLIMPSES http://www.flickr.com/photos/kris10lprs/3056021115/

11. 6. Health and wellbeing inequalities Photo by thinkpublic http://flic.kr/p/6zkuZD

12. 7. Dementia services Photo used with permission from thinkpublic

13. 8. Migrant health Photo used with permission from uscreates http://flic.kr/p/4vEbX

14. 8 examples… 1. Reduce energy use (#1) 2. Reduce energy use (#2) 3. Car sharing 4. Homelessness 5. Aged care services 6. Health and wellbeing inequalities 7. Demential services 8. Migrant workers health Service design & sustainability

15. Thanks. Photo by Vilseskogen http://flic.kr/p/4VzX4N Suze Ingram @suzeingram suzeingram.blogspot.com servicedesignhub.com.au