The Service Catalogue has many uses including being a front end portal for your IT Services. Check out our training offerings https://purplegriffon.com/
This document provides an introduction to ITIL v.3 Foundation. It outlines the learning objectives which are to understand the ITIL service management lifecycle and its five core practices. It describes the history and key concepts of ITIL including service, service provider, service management, service owner, process owner, and the RACI model. It also discusses suppliers and contracts.
The document provides an overview of ITIL Service Design. It discusses key topics including service design principles, processes, organizing for service design, technology considerations, and implementing service design. The goal of service design is to design IT services that satisfy business needs, can be efficiently developed and enhanced, and have an effective service management system to manage services through their lifecycle. Specialization and coordination across the service lifecycle are important to manage expertise and reduce gaps.
This document provides an overview of ITIL service strategy best practices. It discusses key concepts such as utility, warranty, service providers, delivery models, and service models. It also summarizes the processes of service portfolio management, demand management, and financial management which are important for defining and delivering valuable IT services.
The document discusses the key concepts and processes in the Information Technology Infrastructure Library (ITIL) framework. ITIL describes best practices for IT service management and is broken down into five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Each publication focuses on a different stage of the service lifecycle to help align IT services with business needs and ensure quality service delivery.
ITIL Mind Map v1.0 - ITIL Service Strategy ProcessesDanny Wong
This document provides an overview of the key ITIL service strategy processes including:
- Portfolio management which helps ensure the right mix of services to meet business needs and maximize investment returns.
- Demand management which identifies patterns of business activity and demand for services.
- Business relationship management which establishes relationships to ensure business needs are met.
- Strategy management which determines how IT services will enable business outcomes.
- Financial management which enhances decision making and controls costs and funding of services.
- Risk management which addresses risks to the service provider, contracts, service design, operations, and market.
This document provides an introduction to ITIL v.3 Foundation. It outlines the learning objectives which are to understand the ITIL service management lifecycle and its five core practices. It describes the history and key concepts of ITIL including service, service provider, service management, service owner, process owner, and the RACI model. It also discusses suppliers and contracts.
The document provides an overview of ITIL Service Design. It discusses key topics including service design principles, processes, organizing for service design, technology considerations, and implementing service design. The goal of service design is to design IT services that satisfy business needs, can be efficiently developed and enhanced, and have an effective service management system to manage services through their lifecycle. Specialization and coordination across the service lifecycle are important to manage expertise and reduce gaps.
This document provides an overview of ITIL service strategy best practices. It discusses key concepts such as utility, warranty, service providers, delivery models, and service models. It also summarizes the processes of service portfolio management, demand management, and financial management which are important for defining and delivering valuable IT services.
The document discusses the key concepts and processes in the Information Technology Infrastructure Library (ITIL) framework. ITIL describes best practices for IT service management and is broken down into five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Each publication focuses on a different stage of the service lifecycle to help align IT services with business needs and ensure quality service delivery.
ITIL Mind Map v1.0 - ITIL Service Strategy ProcessesDanny Wong
This document provides an overview of the key ITIL service strategy processes including:
- Portfolio management which helps ensure the right mix of services to meet business needs and maximize investment returns.
- Demand management which identifies patterns of business activity and demand for services.
- Business relationship management which establishes relationships to ensure business needs are met.
- Strategy management which determines how IT services will enable business outcomes.
- Financial management which enhances decision making and controls costs and funding of services.
- Risk management which addresses risks to the service provider, contracts, service design, operations, and market.
- The document discusses service design thinking and the service development cycle. It outlines a process with six phases: preliminary phase, requirements, vision, organizational structures, process framework, and service features.
- The goal is to develop digital services using building blocks and blueprints by defining requirements, creating a vision, and developing organizational structures, processes, and specific service features.
- Each phase takes inputs from previous phases and produces outputs to feed into subsequent phases to iteratively design the service model.
The how, why and what of ITIL® certificationsLora Beros
The ITIL® path is long and challenging, but you have to start somewhere. In this on-demand presentation, TrainSignal instructor Lowell Amos discusses the benefits of obtaining an ITIL® certification. Where do you start? Why should you bother? How can this certification transform your career? Let Lowell guide you through the first ladder of the ITIL® climb to success.
Information Technology Infrastructure Library Service Management based on ITIL v3 Official Introduction. Contains Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
7 steps to demystify Demand & Portfolio ManagementitSMF Belgium
The document outlines a 7-step approach to demystifying demand and portfolio management. It discusses establishing an enterprise service management architecture with standardized processes, definitions, and routines. This includes using service management building blocks like workflows and classification systems to funnel customer wishes and internal ideas. It also recommends aligning tools and practices with the ITIL framework, creating standardized routines, and using capacity planning to prioritize initiatives for portfolio releases. The overall goal is to establish a coherent approach to demand management across the enterprise.
ITIL v3 at COMPUTERLAND : presentation to the team - Sept 2014Patricia NENZI
This document provides an overview of ITILv3 and its key concepts. ITIL is a framework for IT service management best practices that focuses on aligning IT services with business needs. Version 3 simplified the framework into 5 core publications and placed more emphasis on strategic guidance. The service lifecycle consists of 5 stages: service strategy, design, transition, operation, and continual service improvement. The goal is to design, transition, and operate services that meet business requirements and strategic objectives.
ITIL v3 at COMPUTERLAND : presentation to the team - Sept 2014Patricia NENZI
This document provides an overview of ITILv3 (Information Technology Infrastructure Library version 3). It discusses what ITIL is, the key differences between versions 1, 2, and 3. It then covers some of ITIL's key concepts like services, service levels, configuration management, and the service lifecycle. The service lifecycle consists of five stages: service strategy, service design, service transition, service operation, and continual service improvement. The document provides brief explanations of some of the processes within these stages, including service portfolio management, financial management, and capacity management.
This document provides an overview of IBM's Tivoli process automation environment service catalog. It begins by posing questions about an organization's ability to know which services are provided, how they are delivered, and if they meet user expectations. It then discusses how automating, controlling, and visualizing service provisioning processes can optimize service delivery by streamlining processes, decreasing delivery times, and increasing quality. The document outlines the components of a service catalog, including roles, applications, shopping interfaces, service offerings, and administration. It provides examples of automated fulfillment integration with tools like Maximo and Tivoli Provisioning Manager.
This document provides an overview of ITIL (Information Technology Infrastructure Library) service lifecycle concepts. It discusses the purpose and key activities of Service Strategy, which includes defining the market, developing offerings, strategic assets, and preparing for execution. Service Design processes like availability management and service level management are also summarized. The document explains concepts like service portfolios, service level agreements, capacity management, and ensuring the right IT resources are provided at the right time for the right cost.
The document outlines a phased approach to creating a center of excellence for DevOps. It discusses defining the strategy, designing the base, building the service, working with customers, and continual service improvement. The strategy phase involves understanding market needs, identifying goals, and planning resources. The design phase defines the scope of services, goals, and sets up teams. The building phase recruits and trains staff, creates practice labs, and collaborates with vendors. The customer phase communicates offerings and coordinates activities. The improvement phase aligns services with changing needs through training and service enhancements. The future holds moving DevOps to hyperspeed on cloud platforms.
Documentation Framework for IT Service DeliverySimon Denton
I developed this for a project that I am currently involved in. The project aim is to develop a documentation framework for the provision of IT as a Service. I devised the framework using the Microsoft Operations Framework as ‘glue’ between other frameworks like ITIL. I thought I’d share it as it might be useful to others who are in a similar situation. The end result is a relatively compact set of documents for each service offered by IT.
The document outlines the goals, objectives, strategies and metrics for an Information Technology Services (ITS) Balanced Scorecard. It includes perspectives for customers, internal processes, financials, and learning & growth. The customer perspective focuses on improving user experience, communication, and strategic priorities. Internal goals center around operational efficiency, coordination, and leveraging governance. Financial objectives relate to understanding costs and securing resources effectively. Learning & growth aims to develop project management, IT service skills, and the workforce. Metrics will measure factors such as user satisfaction, system performance, costs, training, and retention.
This document provides an overview of ITIL (Information Technology Infrastructure Library) foundations. ITIL is a framework for IT service management that focuses on delivering value to both IT providers and customers. The core concepts of ITIL including services, service management, roles, processes and service lifecycles are described. Key aspects of service strategy, service design, and components of a service design package are also summarized.
The document discusses the key concepts and processes in the Information Technology Infrastructure Library (ITIL) framework. ITIL describes best practices for IT service management and is broken down into five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Each publication focuses on a different stage of the service lifecycle to help align IT services with business needs and ensure quality service delivery.
Updated Archive Service Accreditation introduction workshop slidesMelinda Haunton
The document provides an introduction to archive service accreditation in the UK. It outlines the aims of the session to help participants understand the benefits and process of accreditation. It describes the accreditation scheme, including its mission to improve the viability and visibility of UK archives. It also summarizes the structure of the accreditation standard, which contains three modules on organizational health, collections, and stakeholders. The document answers questions about eligibility, scalability, applying for accreditation, and the assessment process.
The document provides an introduction to Archive Service Accreditation. It outlines the aims of the accreditation scheme, which is a UK-wide partnership to develop and deliver accreditation to improve the viability and visibility of UK archives. The document discusses the structure of the accreditation standard, the application and assessment process, and eligibility requirements. It emphasizes that accreditation is a developmental process aimed at supporting archive services in effectively managing their collections and meeting stakeholder needs.
ITIL 4 - Make sense of what BA, UI/UX Designer, Coder, QA, PM and DevOps doCliffordEgbomeade
As customers needs are evolving at an astronomical pace, businesses need to reinvent themselves in order to stay relevant. At the heart of this unavoidable reinvention lies Information Technology (IT).
However, if IT will be worth the ‘hype’, there needs to be a seamless handshake between the different IT roles such as; BA, UI/UX Designer, Coder, QA, PM and DevOps, involved in creating value.
In this webinar, you’ll learn:
〉 ITIL 4 Overview
〉 Differences between ITIL V3 and ITIL 4,
〉 ITIL 4 elements (Service value system, Service value chain, Guiding principles, ITIL Practices and Four Dimensions)
〉 The link between IT, Agile, Business Analysis
〉 How the different roles interrelate
〉 Using ITIL 4 Service Value Chain Activities to design a new app
The document provides an overview of ITIL (Information Technology Infrastructure Library) which is a framework of best practices for IT service management. It discusses key concepts in ITIL including the service lifecycle, roles, and objectives to improve quality and reduce costs. The service lifecycle includes service strategy, service design, service transition, service operation, and continual service improvement.
In the realm of cybersecurity, offensive security practices act as a critical shield. By simulating real-world attacks in a controlled environment, these techniques expose vulnerabilities before malicious actors can exploit them. This proactive approach allows manufacturers to identify and fix weaknesses, significantly enhancing system security.
This presentation delves into the development of a system designed to mimic Galileo's Open Service signal using software-defined radio (SDR) technology. We'll begin with a foundational overview of both Global Navigation Satellite Systems (GNSS) and the intricacies of digital signal processing.
The presentation culminates in a live demonstration. We'll showcase the manipulation of Galileo's Open Service pilot signal, simulating an attack on various software and hardware systems. This practical demonstration serves to highlight the potential consequences of unaddressed vulnerabilities, emphasizing the importance of offensive security practices in safeguarding critical infrastructure.
"Choosing proper type of scaling", Olena SyrotaFwdays
Imagine an IoT processing system that is already quite mature and production-ready and for which client coverage is growing and scaling and performance aspects are life and death questions. The system has Redis, MongoDB, and stream processing based on ksqldb. In this talk, firstly, we will analyze scaling approaches and then select the proper ones for our system.
More Related Content
Similar to Service Catalogue Management - Getting Started
- The document discusses service design thinking and the service development cycle. It outlines a process with six phases: preliminary phase, requirements, vision, organizational structures, process framework, and service features.
- The goal is to develop digital services using building blocks and blueprints by defining requirements, creating a vision, and developing organizational structures, processes, and specific service features.
- Each phase takes inputs from previous phases and produces outputs to feed into subsequent phases to iteratively design the service model.
The how, why and what of ITIL® certificationsLora Beros
The ITIL® path is long and challenging, but you have to start somewhere. In this on-demand presentation, TrainSignal instructor Lowell Amos discusses the benefits of obtaining an ITIL® certification. Where do you start? Why should you bother? How can this certification transform your career? Let Lowell guide you through the first ladder of the ITIL® climb to success.
Information Technology Infrastructure Library Service Management based on ITIL v3 Official Introduction. Contains Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
7 steps to demystify Demand & Portfolio ManagementitSMF Belgium
The document outlines a 7-step approach to demystifying demand and portfolio management. It discusses establishing an enterprise service management architecture with standardized processes, definitions, and routines. This includes using service management building blocks like workflows and classification systems to funnel customer wishes and internal ideas. It also recommends aligning tools and practices with the ITIL framework, creating standardized routines, and using capacity planning to prioritize initiatives for portfolio releases. The overall goal is to establish a coherent approach to demand management across the enterprise.
ITIL v3 at COMPUTERLAND : presentation to the team - Sept 2014Patricia NENZI
This document provides an overview of ITILv3 and its key concepts. ITIL is a framework for IT service management best practices that focuses on aligning IT services with business needs. Version 3 simplified the framework into 5 core publications and placed more emphasis on strategic guidance. The service lifecycle consists of 5 stages: service strategy, design, transition, operation, and continual service improvement. The goal is to design, transition, and operate services that meet business requirements and strategic objectives.
ITIL v3 at COMPUTERLAND : presentation to the team - Sept 2014Patricia NENZI
This document provides an overview of ITILv3 (Information Technology Infrastructure Library version 3). It discusses what ITIL is, the key differences between versions 1, 2, and 3. It then covers some of ITIL's key concepts like services, service levels, configuration management, and the service lifecycle. The service lifecycle consists of five stages: service strategy, service design, service transition, service operation, and continual service improvement. The document provides brief explanations of some of the processes within these stages, including service portfolio management, financial management, and capacity management.
This document provides an overview of IBM's Tivoli process automation environment service catalog. It begins by posing questions about an organization's ability to know which services are provided, how they are delivered, and if they meet user expectations. It then discusses how automating, controlling, and visualizing service provisioning processes can optimize service delivery by streamlining processes, decreasing delivery times, and increasing quality. The document outlines the components of a service catalog, including roles, applications, shopping interfaces, service offerings, and administration. It provides examples of automated fulfillment integration with tools like Maximo and Tivoli Provisioning Manager.
This document provides an overview of ITIL (Information Technology Infrastructure Library) service lifecycle concepts. It discusses the purpose and key activities of Service Strategy, which includes defining the market, developing offerings, strategic assets, and preparing for execution. Service Design processes like availability management and service level management are also summarized. The document explains concepts like service portfolios, service level agreements, capacity management, and ensuring the right IT resources are provided at the right time for the right cost.
The document outlines a phased approach to creating a center of excellence for DevOps. It discusses defining the strategy, designing the base, building the service, working with customers, and continual service improvement. The strategy phase involves understanding market needs, identifying goals, and planning resources. The design phase defines the scope of services, goals, and sets up teams. The building phase recruits and trains staff, creates practice labs, and collaborates with vendors. The customer phase communicates offerings and coordinates activities. The improvement phase aligns services with changing needs through training and service enhancements. The future holds moving DevOps to hyperspeed on cloud platforms.
Documentation Framework for IT Service DeliverySimon Denton
I developed this for a project that I am currently involved in. The project aim is to develop a documentation framework for the provision of IT as a Service. I devised the framework using the Microsoft Operations Framework as ‘glue’ between other frameworks like ITIL. I thought I’d share it as it might be useful to others who are in a similar situation. The end result is a relatively compact set of documents for each service offered by IT.
The document outlines the goals, objectives, strategies and metrics for an Information Technology Services (ITS) Balanced Scorecard. It includes perspectives for customers, internal processes, financials, and learning & growth. The customer perspective focuses on improving user experience, communication, and strategic priorities. Internal goals center around operational efficiency, coordination, and leveraging governance. Financial objectives relate to understanding costs and securing resources effectively. Learning & growth aims to develop project management, IT service skills, and the workforce. Metrics will measure factors such as user satisfaction, system performance, costs, training, and retention.
This document provides an overview of ITIL (Information Technology Infrastructure Library) foundations. ITIL is a framework for IT service management that focuses on delivering value to both IT providers and customers. The core concepts of ITIL including services, service management, roles, processes and service lifecycles are described. Key aspects of service strategy, service design, and components of a service design package are also summarized.
The document discusses the key concepts and processes in the Information Technology Infrastructure Library (ITIL) framework. ITIL describes best practices for IT service management and is broken down into five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Each publication focuses on a different stage of the service lifecycle to help align IT services with business needs and ensure quality service delivery.
Updated Archive Service Accreditation introduction workshop slidesMelinda Haunton
The document provides an introduction to archive service accreditation in the UK. It outlines the aims of the session to help participants understand the benefits and process of accreditation. It describes the accreditation scheme, including its mission to improve the viability and visibility of UK archives. It also summarizes the structure of the accreditation standard, which contains three modules on organizational health, collections, and stakeholders. The document answers questions about eligibility, scalability, applying for accreditation, and the assessment process.
The document provides an introduction to Archive Service Accreditation. It outlines the aims of the accreditation scheme, which is a UK-wide partnership to develop and deliver accreditation to improve the viability and visibility of UK archives. The document discusses the structure of the accreditation standard, the application and assessment process, and eligibility requirements. It emphasizes that accreditation is a developmental process aimed at supporting archive services in effectively managing their collections and meeting stakeholder needs.
ITIL 4 - Make sense of what BA, UI/UX Designer, Coder, QA, PM and DevOps doCliffordEgbomeade
As customers needs are evolving at an astronomical pace, businesses need to reinvent themselves in order to stay relevant. At the heart of this unavoidable reinvention lies Information Technology (IT).
However, if IT will be worth the ‘hype’, there needs to be a seamless handshake between the different IT roles such as; BA, UI/UX Designer, Coder, QA, PM and DevOps, involved in creating value.
In this webinar, you’ll learn:
〉 ITIL 4 Overview
〉 Differences between ITIL V3 and ITIL 4,
〉 ITIL 4 elements (Service value system, Service value chain, Guiding principles, ITIL Practices and Four Dimensions)
〉 The link between IT, Agile, Business Analysis
〉 How the different roles interrelate
〉 Using ITIL 4 Service Value Chain Activities to design a new app
The document provides an overview of ITIL (Information Technology Infrastructure Library) which is a framework of best practices for IT service management. It discusses key concepts in ITIL including the service lifecycle, roles, and objectives to improve quality and reduce costs. The service lifecycle includes service strategy, service design, service transition, service operation, and continual service improvement.
In the realm of cybersecurity, offensive security practices act as a critical shield. By simulating real-world attacks in a controlled environment, these techniques expose vulnerabilities before malicious actors can exploit them. This proactive approach allows manufacturers to identify and fix weaknesses, significantly enhancing system security.
This presentation delves into the development of a system designed to mimic Galileo's Open Service signal using software-defined radio (SDR) technology. We'll begin with a foundational overview of both Global Navigation Satellite Systems (GNSS) and the intricacies of digital signal processing.
The presentation culminates in a live demonstration. We'll showcase the manipulation of Galileo's Open Service pilot signal, simulating an attack on various software and hardware systems. This practical demonstration serves to highlight the potential consequences of unaddressed vulnerabilities, emphasizing the importance of offensive security practices in safeguarding critical infrastructure.
"Choosing proper type of scaling", Olena SyrotaFwdays
Imagine an IoT processing system that is already quite mature and production-ready and for which client coverage is growing and scaling and performance aspects are life and death questions. The system has Redis, MongoDB, and stream processing based on ksqldb. In this talk, firstly, we will analyze scaling approaches and then select the proper ones for our system.
QA or the Highway - Component Testing: Bridging the gap between frontend appl...zjhamm304
These are the slides for the presentation, "Component Testing: Bridging the gap between frontend applications" that was presented at QA or the Highway 2024 in Columbus, OH by Zachary Hamm.
From Natural Language to Structured Solr Queries using LLMsSease
This talk draws on experimentation to enable AI applications with Solr. One important use case is to use AI for better accessibility and discoverability of the data: while User eXperience techniques, lexical search improvements, and data harmonization can take organizations to a good level of accessibility, a structural (or “cognitive” gap) remains between the data user needs and the data producer constraints.
That is where AI – and most importantly, Natural Language Processing and Large Language Model techniques – could make a difference. This natural language, conversational engine could facilitate access and usage of the data leveraging the semantics of any data source.
The objective of the presentation is to propose a technical approach and a way forward to achieve this goal.
The key concept is to enable users to express their search queries in natural language, which the LLM then enriches, interprets, and translates into structured queries based on the Solr index’s metadata.
This approach leverages the LLM’s ability to understand the nuances of natural language and the structure of documents within Apache Solr.
The LLM acts as an intermediary agent, offering a transparent experience to users automatically and potentially uncovering relevant documents that conventional search methods might overlook. The presentation will include the results of this experimental work, lessons learned, best practices, and the scope of future work that should improve the approach and make it production-ready.
Connector Corner: Seamlessly power UiPath Apps, GenAI with prebuilt connectorsDianaGray10
Join us to learn how UiPath Apps can directly and easily interact with prebuilt connectors via Integration Service--including Salesforce, ServiceNow, Open GenAI, and more.
The best part is you can achieve this without building a custom workflow! Say goodbye to the hassle of using separate automations to call APIs. By seamlessly integrating within App Studio, you can now easily streamline your workflow, while gaining direct access to our Connector Catalog of popular applications.
We’ll discuss and demo the benefits of UiPath Apps and connectors including:
Creating a compelling user experience for any software, without the limitations of APIs.
Accelerating the app creation process, saving time and effort
Enjoying high-performance CRUD (create, read, update, delete) operations, for
seamless data management.
Speakers:
Russell Alfeche, Technology Leader, RPA at qBotic and UiPath MVP
Charlie Greenberg, host
AI in the Workplace Reskilling, Upskilling, and Future Work.pptxSunil Jagani
Discover how AI is transforming the workplace and learn strategies for reskilling and upskilling employees to stay ahead. This comprehensive guide covers the impact of AI on jobs, essential skills for the future, and successful case studies from industry leaders. Embrace AI-driven changes, foster continuous learning, and build a future-ready workforce.
Read More - https://bit.ly/3VKly70
Introducing BoxLang : A new JVM language for productivity and modularity!Ortus Solutions, Corp
Just like life, our code must adapt to the ever changing world we live in. From one day coding for the web, to the next for our tablets or APIs or for running serverless applications. Multi-runtime development is the future of coding, the future is to be dynamic. Let us introduce you to BoxLang.
Dynamic. Modular. Productive.
BoxLang redefines development with its dynamic nature, empowering developers to craft expressive and functional code effortlessly. Its modular architecture prioritizes flexibility, allowing for seamless integration into existing ecosystems.
Interoperability at its Core
With 100% interoperability with Java, BoxLang seamlessly bridges the gap between traditional and modern development paradigms, unlocking new possibilities for innovation and collaboration.
Multi-Runtime
From the tiny 2m operating system binary to running on our pure Java web server, CommandBox, Jakarta EE, AWS Lambda, Microsoft Functions, Web Assembly, Android and more. BoxLang has been designed to enhance and adapt according to it's runnable runtime.
The Fusion of Modernity and Tradition
Experience the fusion of modern features inspired by CFML, Node, Ruby, Kotlin, Java, and Clojure, combined with the familiarity of Java bytecode compilation, making BoxLang a language of choice for forward-thinking developers.
Empowering Transition with Transpiler Support
Transitioning from CFML to BoxLang is seamless with our JIT transpiler, facilitating smooth migration and preserving existing code investments.
Unlocking Creativity with IDE Tools
Unleash your creativity with powerful IDE tools tailored for BoxLang, providing an intuitive development experience and streamlining your workflow. Join us as we embark on a journey to redefine JVM development. Welcome to the era of BoxLang.
This talk will cover ScyllaDB Architecture from the cluster-level view and zoom in on data distribution and internal node architecture. In the process, we will learn the secret sauce used to get ScyllaDB's high availability and superior performance. We will also touch on the upcoming changes to ScyllaDB architecture, moving to strongly consistent metadata and tablets.
Lee Barnes - Path to Becoming an Effective Test Automation Engineer.pdfleebarnesutopia
So… you want to become a Test Automation Engineer (or hire and develop one)? While there’s quite a bit of information available about important technical and tool skills to master, there’s not enough discussion around the path to becoming an effective Test Automation Engineer that knows how to add VALUE. In my experience this had led to a proliferation of engineers who are proficient with tools and building frameworks but have skill and knowledge gaps, especially in software testing, that reduce the value they deliver with test automation.
In this talk, Lee will share his lessons learned from over 30 years of working with, and mentoring, hundreds of Test Automation Engineers. Whether you’re looking to get started in test automation or just want to improve your trade, this talk will give you a solid foundation and roadmap for ensuring your test automation efforts continuously add value. This talk is equally valuable for both aspiring Test Automation Engineers and those managing them! All attendees will take away a set of key foundational knowledge and a high-level learning path for leveling up test automation skills and ensuring they add value to their organizations.
AppSec PNW: Android and iOS Application Security with MobSFAjin Abraham
Mobile Security Framework - MobSF is a free and open source automated mobile application security testing environment designed to help security engineers, researchers, developers, and penetration testers to identify security vulnerabilities, malicious behaviours and privacy concerns in mobile applications using static and dynamic analysis. It supports all the popular mobile application binaries and source code formats built for Android and iOS devices. In addition to automated security assessment, it also offers an interactive testing environment to build and execute scenario based test/fuzz cases against the application.
This talk covers:
Using MobSF for static analysis of mobile applications.
Interactive dynamic security assessment of Android and iOS applications.
Solving Mobile app CTF challenges.
Reverse engineering and runtime analysis of Mobile malware.
How to shift left and integrate MobSF/mobsfscan SAST and DAST in your build pipeline.
Session 1 - Intro to Robotic Process Automation.pdfUiPathCommunity
👉 Check out our full 'Africa Series - Automation Student Developers (EN)' page to register for the full program:
https://bit.ly/Automation_Student_Kickstart
In this session, we shall introduce you to the world of automation, the UiPath Platform, and guide you on how to install and setup UiPath Studio on your Windows PC.
📕 Detailed agenda:
What is RPA? Benefits of RPA?
RPA Applications
The UiPath End-to-End Automation Platform
UiPath Studio CE Installation and Setup
💻 Extra training through UiPath Academy:
Introduction to Automation
UiPath Business Automation Platform
Explore automation development with UiPath Studio
👉 Register here for our upcoming Session 2 on June 20: Introduction to UiPath Studio Fundamentals: https://community.uipath.com/events/details/uipath-lagos-presents-session-2-introduction-to-uipath-studio-fundamentals/
"Scaling RAG Applications to serve millions of users", Kevin GoedeckeFwdays
How we managed to grow and scale a RAG application from zero to thousands of users in 7 months. Lessons from technical challenges around managing high load for LLMs, RAGs and Vector databases.
ScyllaDB is making a major architecture shift. We’re moving from vNode replication to tablets – fragments of tables that are distributed independently, enabling dynamic data distribution and extreme elasticity. In this keynote, ScyllaDB co-founder and CTO Avi Kivity explains the reason for this shift, provides a look at the implementation and roadmap, and shares how this shift benefits ScyllaDB users.
What is an RPA CoE? Session 2 – CoE RolesDianaGray10
In this session, we will review the players involved in the CoE and how each role impacts opportunities.
Topics covered:
• What roles are essential?
• What place in the automation journey does each role play?
Speaker:
Chris Bolin, Senior Intelligent Automation Architect Anika Systems
How information systems are built or acquired puts information, which is what they should be about, in a secondary place. Our language adapted accordingly, and we no longer talk about information systems but applications. Applications evolved in a way to break data into diverse fragments, tightly coupled with applications and expensive to integrate. The result is technical debt, which is re-paid by taking even bigger "loans", resulting in an ever-increasing technical debt. Software engineering and procurement practices work in sync with market forces to maintain this trend. This talk demonstrates how natural this situation is. The question is: can something be done to reverse the trend?
2. “A well-defined service catalogue has
multiple uses and offers multiple solutions”
“Here’s how you can get started”
2
45 minutes of free training and consultancy…..
The rest you’ll have to pay for…
3. What are we going to look at?
• For some a daunting prospect, especially for smaller
organisations with limited resources
• Practical hints and tips about how to get started
• How to address the challenges and guidance on
reaping the benefits of a service catalogue
• Learn the starting point for building a service catalogue
on a limited budget
• Takeaway a high level process document to get you
started
• Receive a free template, getting stated guide and
implementation roadmap
3
4. Back to basics…..
• What is a Service?
– A means of delivering value to customers
• What is a Catalogue?
– A register of related items
• What is a Service Catalogue?
– A single, concise source of clear, accurate and up-to-date
information about all of your live services
• What is the Service Catalogue Management process?
– A way of keeping the catalogue up to date and accurate
4
5. In its basic form..
It describes…
• Core Services
• Supporting Services
– Enhancing services
– Enabling services
• Service Levels
• Service Level Packages
….and their descriptions and attributes
5
6. Multiple uses
• An ‘actionable service catalogue’ to handle automated
service requests/incidents…’Self Service Portal’
• Information source as to where to place requests for
services in the catalogue
• Marketing service to customers
• To communicate with customers about services
• Handling change proposals
• Reference for service provider staff regarding service,
dependencies and interfaces
• An integrated Portfolio of services
In practical terms you want a single Service Catalogue, but
with as many technical and business uses as possible
6
7. The actionable ‘self service’ catalogue
• The basis of a ‘self service’ portal - logging
Incidents, Problems and Service Requests
• Catalogue your services as your customers see
them…..
• Include:
– A description of the service
– Timeframes or service level agreed target for fulfilling
the service
– Who is entitled to request/view the service
– Costs (if any)
– How the service will be fulfilled
7
8. The information resource
• A Business Catalogue – describing what the service
provider can do for the customer
• A Technical Catalogue – describing how IT supports
business activities
• A Partitionable Catalogue – to show different views to
different customers
• Linked to your Configuration data (CMS/CMDB) – to
allow IT to drill down through the infrastructure
• A source of data for reporting
• Describes how the business and IT can interact
8
9. A marketing resource
• The Service Catalogue describes our actual and
present capabilities
• Allows us to:
– Identify new solutions for customers from existing
services
– Manage upgrades
– Manage updates
– Up-sell to existing services
– Package services and service levels
• Can even contain pricing and offers
9
10. Communication resource
• To Customers and users
– Dates for new releases
– Upgrade paths
– Accessing reports
• For IT
– For performing Business Impact Analysis
– For managing demand
– For managing capacity
10
11. Supporting change proposals and
requests
• The Service Portfolio comprises…
– The Service Pipeline
– The Service Catalogue
– Retired Services
• The Service catalogue is fed from the pipeline
• Movement is initiated by Change requests
11
13. A source of reference
• What do we support?
• Where do we support?
• Who do we support?
• When do we support?
• What do 3rd parties support?
• How is support delivered?
• Why do we support?
13
15. Practical considerations (1)
• Developing both IT, supplier and business buy-in
• Develop a vision for the use of a Service Catalogue
• Develop a road-map for the production of a Service
Catalogue. The Catalogue of Services may need to be agile, to
meet all of the rapidly changing and on-going market
requirements that your organisation may face now and in the
future
• Conduct a series of exercises and activities that help to
answer the major questions required to formulate a Service
Catalogue plan
15
16. Practical considerations (2)
• Defining project scope – what and who needs to be included?
• Define Service Catalogue requirements - purpose, scope, key
users, interfaces, tools?
• Define how you gather the required data/what already exists
and what needs to be collected?
• How much information is available (and what is required for
the use of this “catalogue”)? i.e. service availability,
service/SLA requirements, criticality, supplier details,
technical components etc
• Document who will be using the Service Catalogue, and what
will they require from it?
16
17. Practical considerations (3)
• How do the underpinning processes currently underpin the
creation of a Service Catalogue, i.e. Configuration
Management (which will be highly important), Change
Management, Service Level Management and others.
• Do you have a template for the catalogue? How will the
information be stored and presented? i.e. spreadsheet, on-
line, wiki…?
• Who will own the catalogue?
• Who will maintain the catalogue?
• Define how new services get into and leave the catalogue
17
18. Suggested key stages and target
achievements
Phase 1- Define
Phase 2 – Execute
Proof of Concept
Phase 3 – Roll out
Phase 4 - Review
• Align to Service Strategy *
• Define project scope including target
area for Proof of Concept
• Define Service Catalogue requirements
- purpose, scope, key users, interfaces,
tools
• Perform data gathering exercise,
analyse and normalise
• Define the design/ structure of Service
Catalogue
• Agree governance/ operational policies
• Agree organisational support structure
• Define and agree roles and
responsibilities
• Draft Service Catalogue Governance
policies, processes, procedures and
work instructions
• Define Service Catalogue template
• Create and implement change process
to maintain the Service Catalogue
• Draft Communication Plan
• Define MI requirements
• Create draft data migration plan for
Proof of Concept area
* Key to the successful delivery of any
service improvement initiatives
undertaken
• Validate Service Catalogue
structure
• Implement Service Catalogue
Policies, Procedures and Work
Instructions and tool
• Collect data and populate Service
Catalogue in line with the data
migration plan
• Implement reporting suite
• Identify lessons learnt and areas
for improvement
• Prepare roll-out plan
• Map IT Services and components
• Implement interfaces
• Execute roll-out plan
• Review and identify areas for
improvement
System decision and progression
Process feeds into Continual Service
Improvement planning
18
19. Links to ‘Getting started with
Service Catalogue Management’
and other free resources available
on www.purplegriffon.com
19