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Building Sense of Community in
 Online Learning Environments


      Michiko Kobayashi, Ph.D.
Issues in online courses
- A higher attrition rate.

- Students’ feelings of
  isolation.
- “Coldness” of mediated instruction.

- Unable to create affective relationships with
  students.
Adding a human touch in online courses
can solve those issues.
How can we promote
sense of community in online learning?


                                        Trust
       Social Support           Learner-centered
                                                  Shared
  Interaction   Sense of Community              responsibility

        Attitudes towards technology      Equal status

                        Emotional closeness
Know your students


          - Have a face-to-face first session
            if possible.

          - Obtain information about your
           students at the beginning of the
           course.
          e.g. Professional goals, Interests,
               Technology skills,
               Prior distance learning
               experiences
Promote Emotional Closeness

 - Post your self-introduction in the first
   week of the course.
        *Audio and video messages if possible.

 - Include your photo in the course web site.

 - Include a student’s first name
   in your email response.

 - Always encourage them to ask questions.
- Use formal and informal writing styles
  depending on the situation.

         * Informal writing style conveys
          friendliness.


- Recognize students who demonstrate
  outstanding performance.

      * Post the student’s work after obtaining
        his/her permission.
- Find a way to express your feelings and
  emotions in email.



    *Emoticons (icons that express emotions)
     can compensate for lack of visual cues.
         e.g.   :-)   ----> smile

                :-(   ----> sad, disappointed
                :-o    ----> surprised
Facilitate interaction and collaboration

 - Have students introduce
   themselves to each other.
    * This can be incorporated into a
    small group activity at the
    beginning of semester.

  - Provide a variety of group activities.
         * Accommodate individual differences
         ** A small group is easier to develop
            a personal relationship.
- Clearly state goals for the activity and
  provide specific grading criteria.

          * Participation in online discussion should
           be a graded component of the course.



- Ensure equal opportunities for participation
  by all students
       * The number of chat group members
        should be no more than three.
- Allow students to select a discussion
  topic if possible.
  * Give pre-set topics and ask
   them to choose one.


- In collaborative activities, emphasize
  group goals to increase a group cohesiveness.

- Provide online communication space
 for students’ social communication
      * It should be separate from the one
       used for class assignments.
Be a model for students to implement
effective online communication

 - Respond to students’ emails promptly.

 - Provide timely responses to posted messages.
     * But, the instructor’s intervention (comments)
       should be minimum during student discussion.

 - Teach students etiquette in online
   communication.
     * Create online communication
      rules in your course.
- Be a moderator of online discussion.

         - Initiate communication
         - Invite participation
         - Recognize all contributions in
           discussion
         - Restate what others have said and
           summarize ideas

- After you demonstrate a moderator’s role,
  select a student moderator and rotate the
  role.
Minimize student frustration in
using technology


  - Use only technology that helps student
    learning.

  - Make sure that text, audio, and video files
    for the class can be downloaded “easily.”

  - Provide technical support promptly.
    Always have alternatives.
Summary


Students’ success in online learning
depends on the instructor’s skills to
develop an online community.
Thank you!

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Sense of community

  • 1. Building Sense of Community in Online Learning Environments Michiko Kobayashi, Ph.D.
  • 2. Issues in online courses - A higher attrition rate. - Students’ feelings of isolation. - “Coldness” of mediated instruction. - Unable to create affective relationships with students.
  • 3. Adding a human touch in online courses can solve those issues.
  • 4. How can we promote sense of community in online learning? Trust Social Support Learner-centered Shared Interaction Sense of Community responsibility Attitudes towards technology Equal status Emotional closeness
  • 5. Know your students - Have a face-to-face first session if possible. - Obtain information about your students at the beginning of the course. e.g. Professional goals, Interests, Technology skills, Prior distance learning experiences
  • 6. Promote Emotional Closeness - Post your self-introduction in the first week of the course. *Audio and video messages if possible. - Include your photo in the course web site. - Include a student’s first name in your email response. - Always encourage them to ask questions.
  • 7. - Use formal and informal writing styles depending on the situation. * Informal writing style conveys friendliness. - Recognize students who demonstrate outstanding performance. * Post the student’s work after obtaining his/her permission.
  • 8. - Find a way to express your feelings and emotions in email. *Emoticons (icons that express emotions) can compensate for lack of visual cues. e.g. :-) ----> smile :-( ----> sad, disappointed :-o ----> surprised
  • 9. Facilitate interaction and collaboration - Have students introduce themselves to each other. * This can be incorporated into a small group activity at the beginning of semester. - Provide a variety of group activities. * Accommodate individual differences ** A small group is easier to develop a personal relationship.
  • 10. - Clearly state goals for the activity and provide specific grading criteria. * Participation in online discussion should be a graded component of the course. - Ensure equal opportunities for participation by all students * The number of chat group members should be no more than three.
  • 11. - Allow students to select a discussion topic if possible. * Give pre-set topics and ask them to choose one. - In collaborative activities, emphasize group goals to increase a group cohesiveness. - Provide online communication space for students’ social communication * It should be separate from the one used for class assignments.
  • 12. Be a model for students to implement effective online communication - Respond to students’ emails promptly. - Provide timely responses to posted messages. * But, the instructor’s intervention (comments) should be minimum during student discussion. - Teach students etiquette in online communication. * Create online communication rules in your course.
  • 13. - Be a moderator of online discussion. - Initiate communication - Invite participation - Recognize all contributions in discussion - Restate what others have said and summarize ideas - After you demonstrate a moderator’s role, select a student moderator and rotate the role.
  • 14. Minimize student frustration in using technology - Use only technology that helps student learning. - Make sure that text, audio, and video files for the class can be downloaded “easily.” - Provide technical support promptly. Always have alternatives.
  • 15. Summary Students’ success in online learning depends on the instructor’s skills to develop an online community.