Watch this Tech Talk: https://do.co/video_tbryant Tammy Bryant, Principal SRE at Gremlin, shares how she's built tech solutions in emerging ecosystems. From setting yourself up for success as you scale to efficiently handling millions of global users, Bryant shares her best advice for onboarding all customers, no matter what stage your business is in. What You’ll Learn - How to set yourself up for success from the moment your onboard your first customer - Enabling your teams to build scalable and standardized solutions - Three secrets to efficiently scaling your infrastructure About the Presenter Tammy Bryant (Butow) is a Principal SRE at Gremlin. Tammy loves building scalable solutions and has helped efficiently scale companies from seed round to post-IPO. Previously, Tammy was the SRE Manager for Databases and Block Storage at Dropbox where she led her teams to effectively scale from 400 million to over 500 million users in 1 year (with a small team of 5 engineers!). Tammy's passion is working with small wise teams to scale effectively. New to DigitalOcean? Get US $100 in credit when you sign up: https://do.co/deploytoday To learn more about DigitalOcean: https://www.digitalocean.com/ Follow us on Twitter: https://twitter.com/digitalocean Like us on Facebook: https://www.facebook.com/DigitalOcean Follow us on Instagram: https://www.instagram.com/thedigitalocean/ We're hiring: http://do.co/careers

2. @tammyxbryant | @gremlininc
500 M

3. Black Friday failures
Banks breaking
Citibank Website down, not working
2.28.19
Airline incidents
Computer Problems Blamed For
Flight Delays
4.1.19
Technical Issues Likely Cost
Retailers Billions
12.01.16

4. "Talent wins games, but
teamwork and intelligence win
championships."
@tammyxbryant | @gremlininc
— Michael Jordan

5. What do SREs do?
@tammyxbryant | @gremlininc

6. How To Think Like An SRE 🧠
An SREs mission is to protect, provide for, and
progress the software and systems behind
services — with an ever-watchful eye on
durability, availability, latency, performance,
and capacity.
@tammyxbryant | @gremlininc

7. How do you build an SRE team?
@tammyxbryant | @gremlininc

8. 1 school for SREs
Holberton School is training
the next generation of
SREs.
@tammyxbryant | @gremlininc
188,000 SREs
The SRE community is growing rapidly.
573,588 DevOps Engineers
SRE is catching up to DevOps-specific roles.

9. How do you hire SREs?
@tammyxbryant | @gremlininc

10. @tammyxbryant | @gremlininc

11. Setting SREs up for success
...and measuring success so you know you’ve achieved it
@tammyxbryant | @gremlininc

12. KTLO
Reliability (Availability & Durability)
@tammyxbryant | @gremlininc

13. Distributed Teams
Follow The Sun
@tammyxbryant | @gremlininc

14. Scaling your SRE Team
gremlin.com/slack
USA
Dublin
Australia
@tammyxbryant | @gremlininc

15. SRE Team Responsibilities
@tammyxbryant | @gremlininc

16. @tammyxbryant | @gremlininc

17. Captain’s Log
A Postmortem for every single page
@tammyxbryant | @gremlininc

18. Chaos Engineering
Frequent & Cross-Team
@tammyxbryant | @gremlininc

19. Fault Injection
What are the unknown unknown catastrophes?
@tammyxbryant | @gremlininc

20. Pygerduty
@tammyxbryant | @gremlininc

21. Slackbots
@tammyxbryant | @gremlininc

22. Hermes
@tammyxbryant | @gremlininc

23. Monitoring & Alerting
@tammyxbryant | @gremlininc

24. Self-Healing Systems
@tammyxbryant | @gremlininc

25. Do you need an SRE team?
@tammyxbryant | @gremlininc

26. Build A Solid Team With Your Core Values.
Inject Chaos & Trigger Faults. Automate.
Monitor & Alert. Take Responsibility.
Auto-Remediate. Reduce Pages.
Reduce Pain.
Care Deeply.
@tammyxbryant | @gremlininc

27. "Some people want it to happen, some
wish it would happen, others make it
happen."
@tammyxbryant | @gremlininc
— Michael Jordan

28. Thank You!
Meet 5000+ SREs from all over the world @
gremlin.com/slack
@tammyxbryant | @gremlininc