This document discusses the creation of a service guide to improve access to information and services for senior citizens. It notes the increasing diversity among senior citizens and need to offer a variety of options. The guide should encourage inclusion of senior citizens in existing municipal services, make existing service information more accessible, and develop innovative new services. It emphasizes expanding the circle of service providers to acknowledge senior citizens' capabilities and needs, and changing stereotypes among both providers and seniors themselves. A multi-disciplinary committee is recommended to oversee the guide's production.
This session will share successes (and a few not-so-successful) attempts for gathering public input at public forums, planning charrettes and other venues. How do you get residents to attend? How do you gather useful feedback? How to you ask the “right” questions to get at the information you need for your planning project?
This session will share successes (and a few not-so-successful) attempts for gathering public input at public forums, planning charrettes and other venues. How do you get residents to attend? How do you gather useful feedback? How to you ask the “right” questions to get at the information you need for your planning project?
On Wednesday, 19 March 2014, Planning and Infrastructure hosted a culture change workshop. It was the first in what will be a series of workshops and conversations across the State with all stakeholder groups about what culture change means to planning in NSW and what is underway to shift culture to do planning better in the State. Here is a record of the day.
Brea Envisions Community Strategic Plan - powered by CrowdbriteDarin Dinsmore
The Brea Envisions Committee presents this Community Strategic Plan to the City of Brea and its residents. This
plan is the voice of the community that was compiled over a period of more than a year and a half, and details its
priorities and values. The Brea Envisions Committee operated by consensus with all Committee members sharing a
voice. Committee members employed a hands-on approach with the assistance of Ambassadors, to develop and directly take
part in the community outreach, compile the data, and write this Plan, which summarizes the community outreach
data. The Committee would like to thank all the residents and businesses who participated in the various events and
outreach efforts. We also would like to thank all City staff who provided support to each of the groups during this
process. Powered by Crowdbrite
Vital cities, vital childhoods – pia christensenCare Connect
Professor Pia Christensen, School of Education, Unoiversity of Leeds presentation at the Supporting Families in Difficult Times Conference held on 18-19th September 2014
Presentation given by Garner Stoll and David Rouse on Dec. 5, 2012 at the Imagine Austin: The Way Forward event on implementation of the City of Austin's new comprehensive plan.
Creative Industries in Australian Suburbs – Who is Out There?AnnaMDaniel
Daniel, A., Gibson, M. (2010) Creative Industries in Australian Suburbs – Who is Out There? Paper presented at Creative Suburbia Symposium, 29-30 September 2010, Creative Industries Faculty, QUT, Brisbane.
The scale of the global market, for mobile technology, has never been bigger. It grows dramatically each year, yet so few startups ever formulate an international strategy, let alone start with one. Join Quietly's Dario Meli for a conversation on emerging markets around the world, from the perspective of launching a mobile-first social application.
On Wednesday, 19 March 2014, Planning and Infrastructure hosted a culture change workshop. It was the first in what will be a series of workshops and conversations across the State with all stakeholder groups about what culture change means to planning in NSW and what is underway to shift culture to do planning better in the State. Here is a record of the day.
Brea Envisions Community Strategic Plan - powered by CrowdbriteDarin Dinsmore
The Brea Envisions Committee presents this Community Strategic Plan to the City of Brea and its residents. This
plan is the voice of the community that was compiled over a period of more than a year and a half, and details its
priorities and values. The Brea Envisions Committee operated by consensus with all Committee members sharing a
voice. Committee members employed a hands-on approach with the assistance of Ambassadors, to develop and directly take
part in the community outreach, compile the data, and write this Plan, which summarizes the community outreach
data. The Committee would like to thank all the residents and businesses who participated in the various events and
outreach efforts. We also would like to thank all City staff who provided support to each of the groups during this
process. Powered by Crowdbrite
Vital cities, vital childhoods – pia christensenCare Connect
Professor Pia Christensen, School of Education, Unoiversity of Leeds presentation at the Supporting Families in Difficult Times Conference held on 18-19th September 2014
Presentation given by Garner Stoll and David Rouse on Dec. 5, 2012 at the Imagine Austin: The Way Forward event on implementation of the City of Austin's new comprehensive plan.
Creative Industries in Australian Suburbs – Who is Out There?AnnaMDaniel
Daniel, A., Gibson, M. (2010) Creative Industries in Australian Suburbs – Who is Out There? Paper presented at Creative Suburbia Symposium, 29-30 September 2010, Creative Industries Faculty, QUT, Brisbane.
The scale of the global market, for mobile technology, has never been bigger. It grows dramatically each year, yet so few startups ever formulate an international strategy, let alone start with one. Join Quietly's Dario Meli for a conversation on emerging markets around the world, from the perspective of launching a mobile-first social application.
Startupfest 2012 - Be Careful What You wish ForStartupfest
Imagine you built a piece of software that everyone uses hundreds of times a day. It’s installed on every computer and mobile device. The entire Internet relies on it. It’s the cloud, thirty years ago. That’s what Paul Mockapetris did when he created DNS, the naming system on which the Web is built. Oh, and he also wrote the first SMTP implementation. That’s email. In this candid session, hear what it was like at the beginning, when a little piece of code could have a huge impact on the world.
[Vihreä Foorumi] Reaalioptioiden rooli vastuullisen sijoittamisen arvioinniss...GBC Finland
Esitetty GBC Finlandin Vihreä Foorumi -tilaisuudessa 22.5.
Lisätietoja:
http://figbc.fi/tapahtuma/vihrea-foorumi-ajankohtaista-kiinteistojen-ymparistosertifioinnista/
www.figbc.fi
Startupfest 2013 - From Founding to Future: Building What Matters - Danae Rin...Startupfest
Danae Ringelmann, Co-Founder and Chief Happiness Officer of Indiegogo, the largest global crowdfunding platform, will touch upon how the passion and dedication to solving a problem lead to the birth of Indiegogo and crowdfunding as we know it today. With an emphasis on the importance of building a company for scalability in a changing landscape and how she envisions the future of crowdfunding.
How to spend money to successfully grow your web app business - Mike McDermentStartupfest
Once you've made the world's great product, what next? It's time to tell the world! But wait, getting the word out is expensive. In this talk we’ll explore how to spend a dollar to make two, and answer the all-important question: “how much should I spend to get a customer?"
Humor as a survival mechanism
Harper Reed will share stories and talk about his time as the CTO of the Obama Campaign and how one of the ways he was able to survive the highly stressful, highly competitive and rather complicated work environment was through humor. Expect naughty words. Or not. He's not sure yet. ;)
Cherry blossoms everywhere! A serene Japanese tea garden was the scene I created for a beautiful bride. This was a shower that I planned early in 2015.
Perception of Public Works - APWA Conference OHM Advisors
On May 20, 2015, Bill Costick of OHM Advisors presented at the American Public Works Association (APWA) annual conference: "Perception of Public Works".
If you are getting the job done, why should you have to worry about your department’s image in your community? Citizen awareness can have a powerful impact on community opinion and citizens’ support for their local government. Bill presented several measures that a department can take to enhance their community image and level of respect - all while not busting the budget.
In this workshop, Pathways to Education showcases its new interactive mapping tool - a key component of its approach to program expansion and improvement, partner engagement, and community knowledge. By providing insights into educational attainment rates, poverty trends, and other indicators throughout Canada, the new data visualization tool is helping the organization build a thoughtful and demand-driven expansion strategy and ensure effective program offerings, multi-stakeholder collaboration, and greater issue awareness.
Session participants learned how the mapping tool is helping Pathways to Education understand unique socio-demographic contexts of existing and potential program sites, and how this type of tool can benefit other Canadian nonprofits, foundations, and the general public.
This session also outlined the challenges inherent in working with big data and highlight key insights gained from the project. The presenters shared specific examples of how the tool has already helped to spark conversations and raise awareness about the barriers and solutions facing at-risk youth and communities throughout Canada.
Presented by Lucie Stephens at the event 'Commissioning for Culture and Sport, 5th December 2014':
http://knowhownonprofit.org/events/commissioning-for-culture-and-sport-5th-december-2014
Part of the Cultural Commissioning Programme
http://www.ncvo.org.uk/cultural-commissioning-programme
These are some of the key findings and recommendations from the Kirklees Democracy Commission's landmark report, "Growing a stronger local democracy, from the ground up". This presentation was shared by Cllr Cathy Scott on Friday 30th June 2017 at a special event at the University of Huddersfield to celebrate the publication of our report.
Anti urbanization - an implicit development policyRajesh Kolli
Anti-Urbanization
A simple rejection of urbanisation, i.e. not intended to move to an urban area.
Its also a form of counter- urbanisation, i.e. migration from the city to the country side
Search for a radical often self-sufficient lifestyle
Relocation to enhance one’s quality of life
amenity driven retirement migration.
Mainly seen in middle aged and retired groups.
Citizen Engagement & Urban Transformation: the REMOURBAN projectAlec Walker-Love
Initial discussion document for good practices in Citizen Engagement (*edited/selected slides*).
Our objective: develop a successful framework for citizen engagement strategies for 3 lighthouse & 2 follower cities engaging in major renovation, energy efficiency and smart city works. www.remourban.eu
Recruitment and Retention of Volunteers PresentationCANorfolk
Presentation given by Lucy Hogg and Karen Osborne, Voluntary Norfolk, at the 2018 Annual Norfolk Voluntary, Community, Social Enterprise Sector conference
Planning AId Scotland - Presentation To Greener LeithGreener Leith
This presentation was given by Planning Aid Scotland at the Greener Leith AGM, 2009. It aims to explain how the planning system in Scotland works, and how people can influence it.
The City Conversation, organised by Oxford City Council, included representatives from Oxfordshire’s homelessness organisations, health and mental health providers, faith groups, public bodies, local councillors, and people with lived experience of rough sleeping.
It was the largest conversation of its kind to take place in Oxford.
The aim of the conversation was to start to find a common understanding of what causes rough sleeping and street homelessness in Oxford – and find the means to tackle the issue.
Similar to SCservice guide bnmrinat@gmail.com (20)
1. Senior Citizen's Service Guide
A tool to expand
the circle of
service providers
for senior citizens
and improve their
access to
information
The Faculty for hobbies. By Zach
Weinberg. The Israeli Museum of
Caricature and Comics is in Holon 2014
Rinat Ben-Noon PhD Geographer and
Social Planner bnmrinat@gmail.com Skype:
Rinat.Ben.Noon
2. The Social and demographic
challenges
From Homogeneous treatment group to super
heterogeneous abilities group.
• Diversity in personal and economic capabilities
• Gaps in culture and social participation habits
• Differences in aspirations for self-realization
• Differences in knowledge, ability and a desire to
consume information
The guide should display different options regarding
experience and participation.
Rinat Ben-Noon PhD Geographer and
Social Planner bnmrinat@gmail.com Skype:
Rinat.Ben.Noon
3. From Holon Age Friendly City Vision
Expanding the range of services beyond the
traditional services for the elderly
• Including Senior citizens in all existing general
municipal services
• Increasing the data accessibility for existing
services
AND
• Developing innovative services to address
changing needs
Rinat Ben-Noon PhD Geographer and
Social Planner bnmrinat@gmail.com Skype:
Rinat.Ben.Noon
4. The service challenge:
expanding the circle of service providers
• To acknowledge the capabilities and needs of SCs
by all service providers.
• To Include SCs in all services offered.
• To develop further services aimed at SCs.
• To market all municipal services to SCs.
The guide should stimulate and motivates the
general service providers to act on behalf of SCs
Rinat Ben-Noon PhD Geographer and
Social Planner bnmrinat@gmail.com Skype:
Rinat.Ben.Noon
5. The Image Challenge
Changing the stereotype of
senior citizens among
service providers
• Create innovative services
that are adjusted to new
and old needs
• Include senior citizens in
their regular work plans
just as other age groups
Changing the stereotype of
old people have about
themselves and their place
in urban public services
systems
• Encourage senior citizens
to get out of their houses
and participate in
activities and
organizations in the city.
The guide as a tool to change StereotypesRinat Ben-Noon PhD Geographer and
Social Planner bnmrinat@gmail.com Skype:
Rinat.Ben.Noon
6. Principles - maximum of information
• The principle of choice – offer a variety of choices!
– Allow the elderly to choose whether they want to participate in
a place with people who are similar to themselves, or in multi-
generational places
• The inclusion principle – All, or almost all, activities and
events in the city are relevant to SCs
• The encouragement principle– Inform the elderly of
possibilities that until now seemed "inappropriate for their
age" and convince them to attended and participate.
The guide’s message: Everything is appropriate
and relevant for SCs
Rinat Ben-Noon PhD Geographer and
Social Planner bnmrinat@gmail.com Skype:
Rinat.Ben.Noon
7. Establishment of multi-disciplinary
steering committee
Every project on the subject of senior citizens is multi-
disciplinary!
• The service guide production should be based on
sharing other municipality roles.
• PR Department
• Representative of cultural and sport departments
• Representative of Social Welfare Department
• And others
•The guide as an exercise in multi-disciplinary
working processes
Rinat Ben-Noon PhD Geographer and
Social Planner bnmrinat@gmail.com Skype:
Rinat.Ben.Noon
8. Image and Graphic Design
• A design clash between the image of elderly with
decline in health functioning needs and the desire to
support young retirees in building their new lives.
• Attractive decoration with images and graphic
design
• Graphic Design for the elderly include clear written,
unloaded text (do not cut paragraphs and
sentences for two different pages.)
Attractive design to encourage reading
Rinat Ben-Noon PhD Geographer and
Social Planner bnmrinat@gmail.com Skype:
Rinat.Ben.Noon
9. Nine out of 10 doctors
recommend volunteering
for well being
Adi Tzildoklin
The NB Haifa School of Design.
The Department of Graphic Design
– Visual Communication 2014
Rinat Ben-Noon PhD Geographer and
Social Planner bnmrinat@gmail.com Skype:
Rinat.Ben.Noon
10. Feedback and Barriers
• A Barrier: Elders who do not want to know
and participate.
• A Feedback:
– Senior citizens: Satisfaction with the city's special
attention
– Service providers: Extensive use in the guide as a
way to acknowledge other service providers, and
use it as a textbook for transmitting information to
senior citizens.
Rinat Ben-Noon PhD Geographer and
Social Planner bnmrinat@gmail.com Skype:
Rinat.Ben.Noon
11. summary
Ronnie Gordon, The Israeli Museum of Caricature and Comics is in Holon 2014
Rinat Ben-Noon PhD Geographer and
Social Planner bnmrinat@gmail.com Skype:
Rinat.Ben.Noon
Editor's Notes
My name is Rinat Ben Noon. I work for the City of Holon in Israel, a city of 200,000 people of which approximately 30,000, or 15%, are senior citizens.
My primary mission is to familiarize the city’s senior citizens with service providers, and encourage these service providers to work with the elderly.
The Lecture will focus on the implementation phase of age friendly city.
The Service Guide for Senior Citizens was the first project to implemented. The guide was developed to address the need for accessibility of
information as a communication infrastructure between the residents and the city, and, no less important, between the service providers themselves.
The Research and development lasted a year. And, as my first mission, it became my entry ticket to the Chambers of many service providers in the city.
Because of the short time available, I cannot present the Guide of services in detail. Thus I will expand on matters of principle, the social and service challenges, and its innovation when compared to the traditional guides
The sharp increase in the amount of people who reach the age of retirement, have created a heterogeneous group of senior citizens, both in terms of capabilities and personal ambitions.
More important to this discussion are the differences in how this group consumes information. Older people often do not know What kind of information they need to look for, or where to find information that could help them have an enjoyable and content life, such as where can they find a certain social club or study new languages.
Valuable information on the subject of economic rights is well known. But it's harder to learn and understand how to manage an active lifestyle. And it is even harder teach how to assimilate new services consumption habits
46
One target of age-friendly city program, is the aspiration to broaden and increase the elderly access to services
The Perception is that the expansion of services will undertaken not only by development new and innovative services, but first and foremost by using the existing urban infrastructure and the municipal services that direct for all ages.
During the planning stage we learned that many people simply do not know what services and activates exist in their city. which services for senior citizens in particular, or for the general population.
On the part of service providers, we discovered that many of them are not aware of the needs of older residents and do not realize what they can do for them. In addition, many service providers did not know all their colleagues and were not familiar with other senior citizens services .
59
The generic option to offer variety of services is by getting SCs out from the elderly spaces and include them in each general municipality services such as community sports and leisure clubs, universities, anywhere in the city.
The practical implication is that each service provider in the city should include the elderly in his or her working plan, from the Engineering and Infrastructure Department to the Sports and Culture Departments.
The services guide is an opportunity to develop a discussion on the issue of services for senior citizens and to offer service providers some ideas regarding it. To ask them to offer the elderly residents the same activity they are already providing or simply marketing the same package in a way that fits an older audience.
The existing version od S guides' are composed of a list of services that are traditionally designed for the elderly such as elderly clubs, or social setting and treatment for people with a decrease in functioning, and the like. Alongside these are advertisements for nursing homes and means of absorption to adults and reference to rights in the field of health and social security.
These guides reflect the types of services that were offered to SCs and the narrow range of activities that the elderly supposedly enjoyed. Those service guides created images of what is appropriate and what is not appropriate for the elderly. These reflected in the service providers approach to the elderly, and more importantly, in the elderlies’ approaches to themselves:
A man who has always seen images of weak older men who needs to be holed up in his house, will think the same of himself when he becomes older.
50
Three principles guided the writing of the SG
THE FIRST IS THE Choice . A central principle for working with elderly.
To this end, we tried to bring a range of solutions and services in all areas of interest and activity. Such that each person can choose his individual preferences.
THE SECOND IS The guide's message that everything is suitable for senior citizens—both places that are branded as elderly and places in general. This message is appealing to senior citizens, as well as to service providers. The first should participate, and the last should offer them options to participate.
However, a simple application to a service provider to get relevant information might not yield a variety of option. Rather, one has to work individually with each service provider and explain senior citizens and their interests (as adults, grandparents, or unique audience with some economic opportunities).
The third principle is relies on the assumption that we do not limiting the range of options. On the contrary, we offer everything and encourage senior citizens to experience,
The work process and the steering committee compose should reflect the principles of the guide and its topics. While the previous guides were built exclusively by the Welfare department, the new guide should include a variety of traditional and new services, requires the cooperation of many City officials.
The sharing could ensures the sustainability of the project over time and Necessary cooperation.
The steering committee should includes the municipal spokespeople and representatives of relevant issues. The welfare Department continue to be a leading factor if only because they are the most loyal and committed to the group of senior citizens.
The department of Media Relations has a great importance on many issues relating to promoting a senior citizens. And over time, they have become one of the centers to promote the concept of age-friendly city and many of its product.
Now that the preparation of the guide was over, and its printing and distributed, I hear often, workers in the city say, "our guide" or the guide we produced. "And for me it's a great achievement. The fact that I was able to make many people feel they were active part of guide, made sense of responsibility to this topic . Hopefully with a continuing desire to active more in similar projects
The guide is limited in the number of messages, topics and pages. In order to meet the changing needs of senior citizens The field of interest was edited according to applied from senior citizens, based on data that we gathered along the age-friendly city planning process.
In addition, we presented all the information in two places. Once by subject: eg: volunteering, study, sports and security. And a second time to organize information by neighborhood. By that each person knew what is within his walking distance from his home.
.
Nevertheless, in occasional meetings and studies, we found that many people simply do not know what they have next to their homes and how these public activities are relevant to their lives. Therefore, the information shown in the guide should include information regarding the activities and places relevant to the lives of senior citizens, along with "persuasion" materials encouraging active participation as a condition for well being.
We also assume that whoever is looking for information on cultural enrichment and volunteering will also be exposed to health centers. On the other hand, people who see themselves as "low-functioning old people" will read the social and recreational options appropriate to their abilities.
And To encourage participation, short articles were added in the fields of volunteerism and social activities.
Addressing a wide range of needs and possibilities creates an image challenge. The younger retirees do not want to open a booklet showing treatment options, health care, and advertisements for sheltered housing or adult diapers. In contrast, older persons are looking for topics relevant to their lives, such as caregivers, economic rights, and like services.
However, these combinations are important because you cannot really distinguish between the desire and ability to learn and volunteer and diminishment by illness or old age, even for the younger groups among the senior citizens.
To overcome the design clash, we tried to integrate images and graphics to transmit activity. And of course we have no advertisements for diapers. We were lucky that The Israeli Museum of Caricature and Comics is in Holon and it presented an exhibition on pension issues. The museum allowed us to use dozens of the cartoons, which make the guide looks like a museum exhibition brochure.
During the design process, we tried to use accessible graphics. The text was edited and designed, and was a transferred to a test by SCs and social workers.
Despite the learning process and the efforts, the product is not perfect, and occasionally we get comments from adults. Those comments are being gather for the next guide.
This is one example for an attractive image which we used to create a light atmosphere that would encourage Volunteerism
The main barrier in the preparation of the S guide is that many elderly “just do not want to know". I mentioned this before. We are trying to deal with this problem through various projects. However, it is important to remember they are older adults with free will and they are not helpless. All that we can do is to gather the information and present it in an interesting and relevant form. In this sense, the guide is part of a long process of instilling a culture of civil and public participation.
The booklet was distributed just a few months ago, so we have no reliable way to assess its impact. The immediate feedback we received from senior citizens is that they are satisfied that the city has invested so much effort and sent them an attractive booklet. We received similar feedback from children of seniors who use the booklet to influence their parents to participate. (This is relevant information on the subject of distributing the booklet(.
The strongest feedback has come from the service providers for senior citizens. For them, the guide of services is a device to connect service providers in the city. It gives them information about colleagues in the city, and possibilities for cooperation. In addition, the information and articles used can be used as working tools in their daily contact with senior citizens.
I am a geographer and social services planner. I am not a social worker, and I have no training in the field of gerontology.
The knowledge that was introduced here is composed from field learning. First of all, with the help and guide of the social workers from the service for Senior Citizens, in the Welfare Department, and a growing group of people who are in the field working with elderly, and a growing group of services providers that until recently didn’t know the SCs and were eager to learn and understand how to contain them.
I mention this because I believe that in order to provide a service that corresponds with new needs, it should integrate all fields of knowledge, and build a dialogue to share working methods among all municipal services providers.
For this purpose, the guide service should include the most relevant options, in a manner that provides the information to different groups among the growing group of senior citizens
Thank you all for listening
