The document outlines several concepts for improving the NYC housing lottery process including educating users on eligibility, helping applicants feel comfortable with the new online portal, and bringing the lottery to more people. It also discusses the possibility of partnerships with NYC media organizations, non-profits, and businesses to promote the lottery and help applicants. The document presents a process for recruiting, training, and utilizing community ambassadors to assist housing lottery applicants.

1. MARISSA
ELI
JACK
presented by:

3. Educating users on how to better understand
if they are qualified to apply for a unit
Benefits: Increases user’s chances,
reduces dead end for developers
Helping lottery applicants to feel comfortable
with the new online portal
Benefits: Maximizes HPD’s investment in the portal
Bringing the Lottery to More People
Benefits: Maximizes HPD’s effectiveness

4. Creating new channels to communicate with the public
Utilizing possibility for partnerships with NYC Media,
NYC Service, Daily News, Developers, HR Block, etc..

5. EXPERIEN
CE
MODULES
DISCUSSI
ON

6. $$$
HR BLOCK A A information
A A
refreshments collections of stories
portal test drive
A = ambassador

7. Peer to Peer
Modularity
Discussion

8. $$$
HPD A A
HPD financial advice
information
A A
refreshments collections of stories
portal test drive
$$$
A = ambassador
HPD
smallest scale
$ medium scale
$$ largest scale
$$$

9. replace
replace
User tells story to Webcam & Ambassador

10. Lottery Channel of
Housing Preservation
& Development
Lottery Success Story 141: Corie
Watch Corie describe her Success Story, which involves
finding her original birth certificate, interviewing and more.
More Videos On This Channel
Vimeo Channel

11. replace

13. $$$

14. 1 2
EVENT & THE PUBLIC
PROMO
HPD
V’TEER
PROMO EVENT &
V’TEERS
&
Parsons : Service Design | 2012
3 4
CONNECT
WITH VOLUNTEERS
VOLUNTEERS
GATHERS
5 6
V’TEERS V’TEERS
HPD
HPD A A
&HPD MOVE SUPPLIES FROM
FIELD OFFICE
TO EVENT
EVENT SETUP AND AMBASSADOR TRAINING
V’TEERS
7 8
CLEAN
UP
$$$
A A
&HPD
HR BLOCK information
A A
refreshments collections of stories
portal test drive

15. PROCESS
Oppurtunities to Improve Transparency

16. PROCESS
Concept 1: What is a kiosk?
Concept 2: Application Process
Concept 3: Community Ambassador

17. PROCESS
Recruitment, Training and Offering
of the Community Ambassador