The document is a scenario describing an HR consultant contracted to address challenges at the US branch office of a Singaporean software company. The US branch is facing problems with employee engagement and morale due to inconsistent communication between the branch and headquarters leadership. The consultant is tasked with creating a change management toolkit including a needs assessment, change management plan, communication plan, and letter with strategies to sustain changes. The consultant has completed the needs assessment and change management plan and is now working on the communication plan and letter.