A virtual assistant is a contractor who completes tasks remotely for clients. The document discusses hiring a virtual assistant from the Philippines to help Florida realtors by completing approximately 80% of their workload. It provides steps on finding, hiring and training a virtual assistant through Upwork, including posting a job, interviewing candidates, setting tasks and pay rates, and requiring daily status updates. The purpose is to help realtors spend more time on high-value work and less on administrative tasks.