Sarah Fuerbass is a multi-lingual professional with over 15 years of experience in operations management and project management in the financial services industry. She has held roles such as Regional Operations and Transformation Project Manager at Citigroup, where she managed complex cross-functional projects and stakeholders. Prior to that, she led operations teams and implemented new client portfolios and systems. She is now seeking a new career opportunity in project management for multinational companies.

1. Sarah Fuerbass
sfuerbass@gmail.com| +65 9858 0423
Strong multi lingual professional with extensive experience in Operations Management in the Financial Services
Industry, with focus in Customer Service and Relationship Management, looking to continue career in the field of Project
Management for multinational companies.
Professional background
Citigroup, Barcelona Sales and Service Centre
Regional O&T Project Manager (08/10 – 11/14) Barcelona, Spain
⋅ Managed and coordinated all aspects of cross-functional and global projects
⋅ Led and managed multiple and complex project work streams
⋅ Monitored and reported project status and potential risks to senior management
⋅ Cultivated and maintained relationships with all key stakeholders to ensure project transparency
⋅ Coordinated scoping efforts for overall transformation initiatives, ensuring alignment between business
requirements and O&T strategy, ensuring results committed by program across the region
Global Stock Plan Services – Operations Team Leader (08/06 – 08/10) Barcelona, Spain
⋅ Managed a team of 18 FTE that serviced the end to end stock options activities across EMEA and US
⋅ Led and coordinated projects of implementing new client portfolios
⋅ Responsible for meeting business requirements and rapidly adapting to new situations; reacting to the needs of a
volatile stock market; experience in working under intense pressure
⋅ Responsible for auditing exercise of transactions, ensuring monthly reporting as per business calendar
⋅ Accountable for the attraction and retention of top talent, with focus on employee satisfaction and SLA’s
Risk Analyst (07/04 – 08/06) Barcelona, Spain
⋅ Accountable for process risk analysis and deployment of mitigation plans
⋅ Supported and coordinated the overall operation site (over 2000 HC servicing 23 EMEA countries) to ensure
appropriate controls in place to face Audit and Compliance requirements
⋅ Managed the project of implementing a new audit database within the Service Centre
⋅ Ensure correct compliance controls and utilize the local and international Corporate Audit standards across various
departments Ensure correct compliance controls and utilize the local and international Corporate Audit standards
across various departments
⋅ Successful and punctual completion of Control and Self-Assessment implementation meeting compliance
requirements after the migration of new departments
Customer Service specialist and cross trainer (04/02 – 07/04) Barcelona, Spain
⋅ Performed as a multilingual service representative facing cards merchants transactions
⋅ Supported extended team and management in the resolution of most complex cases
⋅ Rapid promotion to team leader (after 6 months on the job) for developing wide range of execution and training
skills providing training and coaching across various departments
⋅ Responsible for successful migration of several departments across the globe into the operation site, by training the
workforce on the new location and ensuring system were working properly by live date
⋅ Supported the project of implementing a new system for all customer service departments
Relationship Manager for Insurance Broker (10/98 – 10/01) Bielefeld, Germany
⋅ Responsible for creating, managing and growing book of clients – sales and portfolio management
⋅ Development of customer retention programs reducing attrition by 50% over a year
⋅ Responsible for handling of claim settlements, which lead to extensive knowledge of private and industrial
insurance products with focus on the private sector
⋅ Ensure high employee and customer satisfaction levels across multi-lingual, multicultural environment
⋅ Analysis of fraud and financial risk exposures, developing mitigation plans that reduced claims by 10%
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Academic background and skills

2. ⋅ Languages: English (Full proficiency), Spanish (Full proficiency), and German (native)
⋅ Business Administration, Open University (long distance studying) London, UK