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1. Basics of SAP & CRM ABAP
SAP CRM Conceptual Overview:
 Basic SAP GUI Navigation
 Introduction to SAP CRM
 CRM Functional Overview
Marketing
Sales
Service
Interaction Centre
 Master Data
CRM Business Partner Master Data
CRM Product Master Data
Organization Model
IBASE
 Transactional Data
Business Transaction
 One Order Frame Work
 CRM Data Model
CRM ABAP Basics:
 Business Transaction Programming
a. FMs for Reading Business Transactions
i. Tricks for finding the relevant FM
ii. Coding using the FM
b. FMs for Modifying the Business Transactions
i. Tricks for finding the relevant FM
ii. Coding using the FM
c. FM for saving Business Transactions
 Error/Message Handling
a. Message Logging FMs
b. Programming using Messaging FMs
i. Logging the messages
ii. Searching for messages
iii. Deleting the messages
 Business Addin’s (BADIs) in CRM
a. Techniques for Finding Appropriate BADI
b. Implementing a BADI (Involves BT Programming)
 Actions
 CRM Middleware Overview
BDOCS
Types of BDOCS (SBDOC and MBDOC)
Queue Monitoring
Monitoring the BDOCS
Middleware Debugging

2. CRM WebUI Overview:
 SAP CRM UI Roadmap
 Web Client User Interface
 Overview of the User Interface
 New UI Concept – Screen Structure
 Navigation Area
 Header Area
 Work Area
 Navigating in the User Interface
 Personalizing the User Interface
 Logging On to the CRM Web Client
Enhancing and Customizing the Navigation Bar:
 Configuring the Navigation Bar
 Navigation from the Navigation Bar
 Creating New Transactions
 Integration into the Navigation Bar Profile
 Changing an Existing Transaction
 Copying and Deleting Transactions
 Practical Example: Navigation Bar
 Creating and Assigning a Role Configuration Key
 Deactivating a Work Center Page
 Adding a Work Center Page
Enhancing and Customizing the Header Area:
 Configuring the Header Area
 Defining the Navigation Frame
 Defining the Layout Components
 Displaying the Central Search
 Using the Working Context
Enhancing and Customizing the Work Area:
 UI Configuration Tool
 Calling the UI Configuration Tool Using Technical Information (F2 Key)
 Structure of the UI Configuration Tool
 Role-Based Customizing of the User Interface
 General Field Customizing
 Practical Example: Using the UI Configuration Tool
 Customizing the Overview Page
 Customizing the Search Page
 Showing Input Fields in a View
 Changing Field Labels in a View

3. Web Client UI Framework:
 Basic Principles
 BSP Programming Models
 Web Client UI Framework
 Tag Libraries
 Web Client Component
 Component Workbench
 Component Structure Browser
UI Component Architecture :
 View
 View Controller
 View Context
 Event Handler
 Plugs
 View Layout (BSP Page
 View Set
 Window
 Controller and Context
 Component Controller
 Custom Controller
 Context Nodes and Attributes
 Context Note Binding
 Model Integration
 Dependent Model Nodes
 Navigation
 Navigating with Navigational Links
 Cross-Component Navigation
 Component Interface
 Interface View
 Context
 Events
 UI Component Usage
Creating Configurable Views and Pages :
 Form View
 Table View
 Buttons
 One-Click Actions (OCAs)
 Tree View
 Search Pages
 Overview Pages
 Work Center Pages


4. Generic Interaction Layer – GENIL:
 Benefits of the Generic Interaction Layer
 GenIL Object Model
 GenIL Components and Component Sets
 GenIL Objects
 Relationships between GenIL Objects
 Tools for Displaying Object Models
 GenIL Model Browser
 GenIL BOL Browser
 Root Objects
 Access Objects
 Dependent Objects
 Search Objects
 Dynamic Search Objects
 Search Result Objects
Business Object Layer — BOL :
 BOL Core
 BOL Entities
 Working with Collections
 Access Using Iterators
 Filtering Collections
 Sorting Collections
 Searching for BOL Entities
 Creating BOL Entities
 Modifying BOL Entities
 Deleting BOL Entities
 Traversing via the Object Model
 Locking BOL Entities
 Accessing BOL Entities
 Generating BOL Entities
 Transaction Context
 Messages from the APIs
Technical Developments in Component Workbench:
 Changing Descriptions of a View
 Changing Descriptions of a View
 Making normal input fields as drop down boxes
 Providing Value help for input fields
 Enhancing Context nodes of a view with Value attributes as Well as Model Attributes
 Reading once Context node data into another Context node
WebUI Component Enhancement Tools:
 EEWB (Easy Enhancement Workbench)
 AET (Application Enhancement Tool)
 Design Layer