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1. CMMS Service
Sep 2016

2. Agenda
• What is Infor EAM?
• Equipment Management
• Work Management
• Material/Parts Management
• EAM Light & Other user interfaces

3. What is Infor EAM?
• Managing the maintenance and performance of physical assets is a
challenging task– especially for large and complex installations.
• Specialized tools exist to facilitate this work.
• CMMS (Computerized Maintenance Management Systems)
• EAM (Enterprise Asset Management)
• The official and centrally supported CMMS at CERN is called
Infor EAM (previously known as Datastream 7i / D7i).
June 2010 3

4. What is Infor EAM?
• Infor EAM is one of largest systems of its kind of the market and has been used
in previous versions at CERN for over 25 years.
• CERN groups currently using Infor EAM:
– EN: ACE, CV, EL, HE, ICE, MME & STI
– TE: CRG, VSC, MSC, MPE & ABT
– BE: CO, OP, ICS & BI
– SMB: SC, SE, SIS & SMS
– IT: CDA, CS & CF
– EP: ATL, CMX, DT & ESE
– HSE: RP, SEE, FB
• EAM at CERN manages currently information about 2 million equipment entries.
• It is based on an Oracle database and the web-based user interfaced can be
accessed from both inside and outside CERN.
June 2010 4

5. What is Infor EAM?
• Is EAM intuitive and can be used without training or initial
instructions?
• Can it be used without knowing what equipment to
maintain or how to maintain it?
• Will EAM solve all my maintenance problems?
However, if I know my equipment and how to maintain it…
• Can EAM help me organizing and documenting my
maintenance work?
• Can EAM make the maintenance interventions more
efficient by providing technical details and a complete
technical history?
• Can EAM help me reducing MTTR and improve my
scheduling of interventions?

6. Infor EAM at CERN
Equip. Management
 Technical Characteristics
 Structures & Relations
 Asset Inventory
 Equipment Configuration
 Meter Readings
 Warranty Management
 Linear Equipment
 Operator Checklists
 Financial Depreciation (PPE)
 Costs Management
 Replacement Forecasting
 History Log
 Etc…
Work Management
 Correction Maintenance
 Preventive Maintenance
 Predictive Maintenance
 Resource Management
 Inspections & Checklists
 Deferred Maintenance
 Reliability Calculations
 Scheduling & Load Balancing
 Project Management
 Maintenance Campaigns
 Contract/Rental Management
 Fuel & Energy Management
 Safety Management
Part Management
 Materials Management
 Store Management
 Stock Replenishment
 Store Issues & Returns
 Physical inventory Count
 Goods Receipt & Return
 Associated Material Lists
 Pick lists Generation
 Kit Management
 Material Analysis
 Purchase Order Generation
 Requisition Generation
User Interfaces
Document Management
 Leveraging the full EDMS/CDD Functionality & Data
 Equipment Documentation (Specifications, Drawings, Photos,…)
 Work Order Documentation (Reports, Measurements, Photos, Videos,…)
 Parts Documentation (Datasheets, Drawings, Specifications, Photos,…)
Business Intelligence
 PDF Report Generation
 Interactive Reports
 KPI Calculations
 Dashboards
 Data Warehouse
 Alerts & Warnings
 Filtered Inboxes
 Performance Analysis
 Data mining
 Planning & Forecasting
 Compliance documents
Infor EAM
Full / Expert Web Interface
EAM Light
Simplified / Limited Web Interface
Infor EAM Mobile
Offline Tablet Application
System Integrations
 GIS & CERN Locations
 CCC/TI & Service-Desk
 Layout DB
 TREC & RADOS
 MTF
 SCADA / PVSS
 IMPACT & Planbook
 EDH & AIS Foundation
 BAAN
 ADAMS
 SAILOR
 GESMAR
 EPAK

7. Infor EAM at CERN
Lightweight interfaces
Accelerator Layout DB
EAM
Product Lifecycle
Management (PLM)
Document
Management
Control room & Service Desk
Mobile interfaces
GIS
Reporting tools
Manufacturing & Tests
Tracing radioactive equip.
Planning tools
ERP
7

8. Functionality – Main domains
Equipment
Management
Work
Management
Materials / Part
Management
Lots of functionality, but the top 3 domains include:
Equipment Inventory with technical details.
Work/Interventions carried out on Equipment.
Parts/Material required for performing Work.

10. Objects: Assets
Jan 2012 EDMS: 1181854 10
Assets
An asset is a tangible piece of equipment which is individually
traced using a unique serial number.
Assets are traced individually due to their monetary value or
their operational importance.
All documentation concerning a specific assets should be
associated to it.
HCQRLAB100-AL000001
Document 123458:
Manufacturing test report
Document 123459:
Reception test report
HCQRLAB100-AL000002

11. Objects: Functional Positions
Jan 2012 EDMS: 1181854 11
Functional Positions
Functional Positions can been seen as placeholders for Assets where
a specific Asset can installed to perform a certain function.
Functional Positions can be structured into several levels.
Whereas Asset often are mobile, Functional Positions are not.
Maintenance interventions can be carried out both on the level of
the Functional Position or the Asset.
HCQRLAB100-AL000001
Document 123458:
Manufacturing test report
Document 123459:
Reception test report
HCQRLAB100-AL000002
QRLAB.23R3 QRLAB.27R3

12. Objects: Locations
Jan 2012 EDMS: 1181854 12
Locations
A Location is the geographical place where the equipment is located
and can be can be structured into several levels.
This can for example correspond to a room, a building or a site.
The Location is normally assigned to a Functional Positions since
any Asset installed automatically will inherit the Location from its
parent.
Document 123458:
Drawing
Document 123458:
Manufacturing test report
Document 123459:
Reception test report
HCQRLAB100-AL000002
QRLAB.23R3

13. Objects: Parts
Jan 2012 EDMS: 1181854 13
Parts
Parts corresponds to materiel or tools required to perform the
maintenance work and are normally kept in a store room.
Parts can either be traced by type or as individually assets.
Parts can be associated with Assets and Functional Positions to
indicated used Parts.
Parts can be grouped into standardized material lists when used
repeatedly.
Part
Document 123458:
Datasheet

14. Object structure – an overview
• Asset is a tangible piece of equipment individually traced with a unique identifier.
• Functional Positions are placeholders for Assets where a specific Asset can be
installed to perform a certain function.
• Locations are geographical places such as rooms, buildings or underground areas.
• Systems are used to group all above mentioned objects into logical groups.
Jan 2012 14
Asset 1
Asset 2 Asset 3 Asset 4
Asset 5
Asset 6 Asset 7
System ABC
Location A Location B
Position 1 Position 2 Position 3

15. Asset management
Infor EAM allows you to:
• Identify, track, locate and analyze performance of physical assets.
• Associate technical characteristics and measured parameters and with assets.
• Create asset structures to track assembly configurations or to group assets by
for example systems or locations.

16. Asset management
Infor EAM allows you to:
• Log meter readings, inspection notes and free-form comments.
• Access its complete historical record, including location and status changes as
well as all maintenance interventions.
• Associate technical documentation and photos.

17. Infor EAM – User Interface
Inbox: My Work to be carried out
KPIs: My personalized Key Performance Indicators
Graph: Possibility to perform some basic reporting.

19. Work management
Infor EAM allows you to:
- Control work order processes for routine, reactive and periodic preventive
maintenance.
- Manage, plan and monitor work and resources needed to complete work.
- Store material and tasks lists in a library for easy reference and retrieval.
- Determine cause and effect relationships and generate statistics.

20. Work management
Many more possibilities:
- The Preventive Maintenance (PM) management module can generate
work orders based on fixed dates, time intervals or meter readings.
- It is also possible to create routes to group interventions for multiple
assets that require identical PM tasks under a single work order.

21. Work management & SNow
- The CERN Service Desk is via Service-Now fully integrated with the Work
management module in Infor EAM.
- Used for all Service Elements using Infor EAM for Work Management.
- A ticket registered in Service-Now can (if required) generate a Work Order
in Infor EAM – with a link and feedback loop.
Req/Inc
Ticket
Service
Now
Infor EAM
User
Maintenance
team
ServiceDesk
personell

22. Work management & CCC/TI
- The Technical Infrastructure part of CCC is also fully integrated with the
Work management module in Infor EAM.
- In case of alarms, the operator can directly decide to create a corrective
Work Order in Infor EAM with a simple click.
- All main information of the Work Order is filled in by default and it is
automatically dispatched to the corresponding service.
CERN Control Center
– Technical Infrastructure:

23. Analyzing asset performance
- Combining Work Management with Asset structures provides
powerful possibilities for analyzing the assets’ performance.
- Some examples;
- Maintenance costs (for example rolled-up into more general systems)
- MTTR or MTBF (for example based on asset type, location or system, etc)
Asset 1
Asset 2 Asset 3 Asset 4
Asset 5
Asset 6 Asset 7
System ABC
Location A Location B
Position 1 Position 2 Position 3

24. Analyzing asset related costs
• The roll-up function can provide overall cost for buildings, systems, etc…

26. Materials/Part management
- Streamlines part and materials management by maintaining inventory and
monitoring materials movements.
- Enables equipment groups to provide acceptable level of supplies (e.g.
spares and consumables) to meet anticipated demand from maintenance.
- Allocates materials to Work Orders and generates pick lists for materials.
- Identifies materials that need to be purchased based on existing stock
levels, forecasts and current reservations.

28. Interfaces to Infor EAM
Infor EAM
Enterprise Asset Management
MTF
Manufacturing & Testing
TREC
Radioactive Traceability
BI
Business Intelligence / Reports
PPE
Plant, Property & Equipment
Web Services API
Used for integrating with other applications and systems.

29. EAM Light - background
• An easy to use interface for Work Orders and Equipment.
• Accessible from all devices with a web browser – including tablets.
• It is a simple alternative for users that do not need the full Infor EAM
functionality – for example contractors.
• In production since August 2012 with very positive feedback
• Version 1.0 was released on 14 August 2012 and 13 consecutive
versions were since then based on user input. (Current version: 2.2a,
released April 2014.)
• Currently widely used and very appreciated by many equipment
groups.

30. EAM Light – the interface

31. EAM Light – FB example
• Inspections of fire extinguishers using tablets and Bluetooth
barcode laser scanners in the field.
• 1 tablet (with protection) + barcode scanner per team.

32. EAM Light – smartphone version
• Smartphone friendly version of EAM Light with the same URL.
• Available for any smartphone (iOS, Android, Windows Phone, etc.)
• It is an online tool requiring internet connection (GSM or WiFi)

33. More information
• General information:
www.cern.ch/cmms-service
• Documentation Manuals & Training material:
https://edms.cern.ch/nav/CERN-0000088826
• Questions or need help?
CMMS.support@cern.ch