1. Name - JUAN CARLOS HERNANDEZ MEDINA
Email: juan_carlos_hm@yahoo.com Phone: 33 1163 0372
Current Role
Description
Support Engineer
Skill / Experience
Summary
More than 4 years of Information Technology management experience
with focus as Project Leader and Manager for diverse industries,
including manufacturing and high-tech environments.
With 7 years of Development and Support experience leading the
projects and implementing the ITIL methodologies and best practices.
String experience in information systems technology, systems analysis
and troubleshooting, quality control and tracking of results.
Highly knowledgeable in software development, requirements analysis,
and database design.
Strong communication, analytical and problem solving skills.
Strong team building and relationship management skills.
Excel at creating and implementing technical and operational processes
plans and strategies.
Programming
Languages
C++ .Net Visual
Studio C#
2005
.NET Visual
Basic 2005
Silverlight ASP 1.0, VB
Script
PLSQL Java SE Visual C++
6.0
Java
Script
SQL
Java 2EE VB Script
Database MS SQL Server (6.5,
7, 2000, 2005, 2008)
Oracle (8i, 9i, 10g,
11g)
DB2 7.2
My SQL 4,5 MS Access
Software Install
Shield
Visual
Source
Safe 6.0
Crystal
Reports 6.0,
7.0
Visual Basic
for Excel
and Word
2003
Visual Fox Pro 5.0
and 6.0
Microsoft
Front
Page
Oracle 8i,
10g,
Net8i
Power
Designer
Macromedia
Dream
Weaver 4.0
Home Page
Builder
Apache
Tomcat
4.1
MQ Series
5.2
Net
FrameWork
1.1, 2.5 and
4.0
Front Page Visual Source
Safe
BEA Web
Logic
IIS Siebel 7.5 Citrix 10 Visual Studio
2010

2. VS SSIS
Packages
Technology
Experience
.Net, ITIL, CMMI, UML
Platform Windows 95, 98, 2000, XP Windows Server NT and Server
2008
HP UX, Unix and Linux AS 400
Education Summary
Degree and Date Institute Major and Specialization
3 years University of Guadalajara Master Degree, Information Technology
LinkedIn
Linkedin Profile
https://linkedin.com/in/juan-carlos-hernandez-43669b3b
Experience Profile – TCS Projects
Project: Athena Project
Customer name: BARCLAYS
Duration : Dic 2015 — Current
Role : Support Engineer.
Role Description:
Production support and monitoring activities for L2 level. Receiving emails and creating tickets for root
cause.
Tools and Programming languages:
Unix, Linux, Oracle 10i, Script Shell, Autosys, SQL Server 2008, ServiceNow.
Project: EMEAS
Customer name: AMDOCS
Duration : Feb 2012 — Dic 2015
Role : Support Engineer.
Role Description:
Production support of the Web application and monitoring the tickets queue in the same application.
We received tickets from users and we do the needful to resolved: Checking logs in the Application or
Web-logic servers, check the Java code, shell or the Perl scripts, stored procedures or information in
the tables in the Oracle 11g database.
Monitoring Tivoli Job Scheduler to check if any job was executed correctly in case of any issue we
investigated the root cause in the log form the server.

3. Monitoring the VMC Remedy AOTs tool to check if the users open tickets for the applications we give
support. As production support we received the ticket and do the needful to resolved: checking logs,
executing scripts, planning deployments. In case we need help we check with the Developers to fix the
issue.
Tools and Programming languages:
J2EE, Eclipse, Unix, Linux, Oracle 10i, Script Shell, Web Logic, Toad 9.7.2, Introscope.
Project: Customer Relationship
Management(CRM) Services
Application Maintenance and Support
Customer name: Bank of America
Duration : Nov 2008 — Feb 2012
Role : Business Analyst and Support Engineer.
Role Description:
On charge of the off shore team in the Bank team to assign activities and give the status report to
the manager.
On charge of the weekly status report for the team.
Back up of the Project Leader.
GTS Desktop Application.
Analyzing the processes for improvement and given the conclusions report to the manager.
Support t to the application in Visual Basic.
Development of tools for the Help Desk (L1) team to improve the work performance.
Maintenance of the SSIS packages.
ESM Application.
Analysis and Improvement suggestions of the code in Java related to the Job queue executed in Unix
environment.
Support of the application in C#.
Development of tools for Help Desk (L1) team to improve the work performance.
Monitoring of the scanning process.
On charge of the offshore person to assign activities.
Tools and Programming languages:
.Net with Visual Basic and Visual C# 2010, Java Script, Visual Basic Script, MS SQL 2005, MS SQL
2008, Eclipse, Unix, Oracle 9i, Visual Source Safe, HP Quality Defect System, MS Project, SSIS Packages.
Experience Profile – Previous of TCS.
Company Name: Softtek SC. Duration : Sep 06 – Nov 08
Customer name: Hewlett Packard
Role : Business Analyst and Support Engineer.
Role Description:
My responsibilities were to be on charge of the releases of the different applications that we have and
the necessary approvals. Be moderator of the meetings with the clients and the development team.

4. Tracking and give status of each requirement with the development team. Testing and tracking the
defect list in the HP Quality system.
Applying the ITIL methodology for the production support service.
As part of my role our team has the responsibility for the analysis of the different processes and make
the necessary improvements in the conclusions report and send them to the manager for review.
Level 3 for Download Software Sites; doing the next activities: Problem Identification, Problem Trend
Analysis, Root Cause Analysis to get a final solution with Problem Management Standards.
Level 3 for the Siebel PRM; doing the next activities: Problem Identification, Problem Trend Analysis,
Root Cause Analysis to get a final solution with Problem Management Standards.
Level 3 for the applications Internal Web Stores; doing the next activities: Problem Identification,
Problem Trend Analysis, Root Cause Analysis, Validate Corrective actions, Eliminate Root Cause,
Maintain Knowledge Management tools/documentation, Monitor System Performance issues,
Troubleshoot System Performance issues.
Tools and Programming languages:
.Net with Visual Basic and Visual C#, Java Script, MS SQL 2005, MS SQL 2008, HP UX, Oracle 8i, IIS,
HP Quality Defect System, ITIL,AS400, MS Project.
Company Name: Panadocument Duration : May 05 – Sep 06
Customer name:
Role : Software Engineer
Role Description:
Part of the Team for the new product version in the .Net platform and improvements for the old version.
My activities were to organize the team for the new requirements and the understanding for the
development team.
Team member of the development team for the Systems for Credit in C# and MS SQL Server 2000.
Team member with the activity to define the Documents for the CMMI 2nd level certification for the
Development Area.
Tools and Programming languages:
.Net with Visual Basic and Visual C#, Java Script, MS SQL 2000, IIS, Crystal Reports, UML,
Multithreading.
Company Name: Spyga SC Duration : Jul 03 — May 05
Customer name: Hitachi
Role : Software Engineer and Developer.
Role Description:
Creation of the Website for the training courses in the Company.

5. Project leader for installation, support and maintenance for TAPs (Tool Application Program) in the
manufacturing area.
I was on charge of the teams of different manufacturing areas to have installed the hardware and the
operating system working. I was on charge to send the status report after each TAP installation to the
managers.
Project leader of the project to upgrade the operating system from Windows 95 to Windows XP in the
manufacturing area.
Tools and Programming languages:
Java Script, Servlets, Tomcat, DB2, HTML Kit, IE y Netscape, .NET Framework, MQ Series, MS
Project.
Company Name: GDLSOFT Duration : Jun 02 — Sep 02
Customer name: University of Guadalajara.
Role : Consultant and Developer.
Role Description:
I was the project leader for the development of the system called “Ofinova Sesiones”. I was on charge
of the testing phase and the installation in the Client facilities.
Tools and Programming languages:
Visual C++, Oracle 8i.
Company Name: SOFTTEAM SC Duration : Jun 99 — Dec 01
Customer name: Partnet
Role : Consultant, Business Analyst and Developer.
Role Description:
I was on charge of the development team for the Accounting module for the old version of the ERP.
As a Consultant I went to the Client facilities to guide the implementation of the module and getting
the new requirements.
For the new version of the ERP called ParNet I was a Consultant and Business Analyst for the Accounting
module. Part of my responsibilities was to be the Project Leader of the integration phase of the
Accounting module with the entire system.
Tools and Programming languages:
VB 6.0, MS SQL Server 6.5, MS SQL Server 7.0, JS 1.2.2, JBuilder 4.0, MS Project.
Company Name: Odesa Duration : Mar 99 — May 99
Customer name: ODESA

6. Role : Installation Product Manager
Role Description:
On charge of the team who was implementing the ERP system in the city of Toluca. Part of my job was
to organize the testing phase with the users and the third party developers. Besides the necessary
feedback after the testing.
Every week I gave the status report of the implementation to the owner. I was on charge of the
database backups.
Tools and Programming languages:
MS SQL Server 6.5.
Company Name: Sinergia S.C. Duration : Jul 1998 — Mar 1999
Customer name: Tequilas del Señor S.A. de C.V and SIEMENS
Role : Business Analyst, Database Designer and Developer.
Role Description:
Project Leader of the development team to conclude the ERP for Tequilas del Señor company.
On charge of the process to create the web pages to display critical information for the logistics
department in HP as contractor.
Tools and Programming languages:
Visual C++ 5.0 y MS Access, Visual FoxPro 5.0 and 6.0, Visual Basic 5.0 for MS Excel 97.
Employment Summary
Dates Organization Role
11/05/2008-
Now
TATA Consultancy
Services
Business Analyst and Support Engineer.
Sep 06 - Nov 08 Softtek SC Business Analyst and Support Engineer.
May 05 - Sep 06 Panadocument Project Leader and Software Engineer.
Jul 03 - May 05 Spyga SC Project Leader and Developer.
Jun 02 - Sep 02 GDLSOFT Project Leader, Consultant and Developer.
Jun 99 - Dec 01 SOFTTEAM SC Consultant, Business Analyst, Project Leader and
Developer.
Mar 99 - May 99 Odesa IT Manager.
Jul 1998 - Mar
1999
Sinergia S.C. Business Analyst, Project Leader, Database Designer
and Developer.
Key Competencies & Skills
Skill Proficiency (E0 to E4)
Managing E3
Negotiating E3

7. Communication E3
Training / Continuing Education Summary (training received in the past 2 years)
Program or Course Coverage Dates
Tricks of the Trade PMP Tricks to take the PMP Exam March 23 to 25 of 2011
Accelerated PMP Exam Prep
Course
Strategies and Consultancy to take the
PMP exam
April 11 to 13, 16,25 to 27 and
30 of 2011
Preparation for the PMP
Exam
Strategies and Consultancy to take the
PMP exam
Dec 2,5,7,9,12,14,15,16,19
and 20 of 2011