Mr. Abdul Muqtadar Syed is an IT professional with experience in customer service, technical support, presales, IT, and system administration across various industries in India, the Middle East, USA, Canada, and Australia. He has a Master's degree in Business Administration and a Bachelor's degree in Science. His skills include being a Microsoft Certified Solutions Expert in Windows Server 2012 and a Polycom Qualified Presales Technical Representative. Currently residing in Australia on a Skilled Independent visa, his most recent work was as a Service Desk Analyst for Energy Power Systems Australia from October to November 2014.

1. Mr. Abdul Muqtadar Syed
Contact Details
Address: U3
42 Colville Street
Highgate Hill
Queensland
4101
Country: Australia
Mobile Tel: +61 0452432553
Primary Email: syed.abdulms@gmail.com
Secondary Email: sa_muqtadar@hotmail.com
Primary Nationality: Indian
Profile
As a NASSCOMregistered Information Technology professional with extensiveexperience in diversified fields of Customer service,
TechnicalSupport, Presales, IT & Telecom and System Administrationacross various industries in India, Middle East, USA,
Canada, andAustralia, I have gained broad experience and deep insights ofInformation & Communication Technology and its
practicalapplications to bring quick break even and harness better ROI toseveral organisations. My role as the site officer during
Y2Ktransition for BHP Billiton Steel in Saudi Arabia earned meappreciations for systems support, and are thenceforth embedded
inmy work practices which guarantees seamlessly lower TCO.
Achievements
Extended support to all the users with their criticalapplications.
Attained the targeted rollout prior to golive of their ERP.
Recommended strategies for the documentation of work flow.
Work History
Service Desk Analyst - Energy Power Systems Australia
Contract/Temp Oct 14 - Nov 14
The project involved rolling out of new Computers loaded with MS Windows 7, Office applications, and inhouse warehouse trackers
through Norton ghost.
Installed ghost profiles on client computers.
Joined the client pcs into the corporate domain.
Installed 3rd party software.
Fixed external hardware in the PC box.
Provided remote support to users in their branches.
Synchronized Mobile phones with their corporate contacts.
Packed, labelled and delivered the computers for logistics.
Education
INDIRA GANDHI NATIONAL OPEN UNIVERSITY, Hyderabad, India 2008 - 2013
- Abdul Muqtadar Syed

2. MASTER OF BUSINESS ADMINISTRATION ()
OSMANIA UNIVERSITY, Hyderabad, India 1994 - 1996
BACHELOR OF SCIENCE ()
Skills & Competencies
Licenses & Certifications
Competent Communicator from Toastmasters International, USA
Microsoft Certified Solutions Expert in Windows Server 2012
Polycom Qualified Presales Technical Representative
Associations
Hyderabad Management Association
Publications
- "All about health", editor
https://in.linkedin.com/pub/abdul-muqtadar-syed/4/796/995
Visa Information
Australia - Skilled Independent
Security Clearance
OFFICE OF FAIR TRADING - CRIMINAL HISTORY CHECK, Applied for a security provider licence (unarmed)
Personal Interests
Health, Wealth, Nature, Cooking, Writing, Internet, Business
Other Personal Details
Date of Birth: 17-Jun-1975
Gender: Male
Marital Status: Married
Driving Licence: Yes
- Abdul Muqtadar Syed