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The State of the Research on Games User Research: A Brief Review
                                                                                            Salvador Garcia-Martinez

               Introduction                                                                               Key Results                                                                                 Discussion
                       Problem                                                                                                                                                                           Conclusions
• Games User Research is an area that has been widely studied                                                                                                                          •From the authors’ keywords analysis it is possible to conclude
  from both, the industry and the academia viewpoints.                                                                                                                                 that two emerging trends are heuristic evaluation and the use
                                                                                                                                                                                       of metrics. However, it is important to point out the lack of
• There is still a need to organize the most relevant literature                                                                                                                       consistency in use of terminology.
  and to identify the current trends and future research in the
  field.                                                                                                                                                                               •Research in the field was categorized in six groups: game
                                                                                                                                                                                       testing research, player research, gameplay experience, game
                                                                                                                                                                                       design, interface design and others.

                                                                                                                                                                                       •Most used data collection methods are: 1) questionnaires and
                                                                                                          Figure 1. Authors’ Keywords Tag Cloud                                        surveys; 2) metrics; 3) observations; and 4) biometrics.
                       Objectives                                                                                                         Interface Design:
                                                                                                                                                                                       •There is a special interest for automated data collection
                                                                                                                                                                                       techniques that involve the use of metrics, biometrics and
                                                                                                                                          •Includes selected topics such as
• Create an overview of the foundations of Games User Research                                                                                                                         numerical analyses.
                                                                    Game design:                                                          accessibility that are directly related to
  in Video Games.
                                                                    • Design and development of a                                         user-interface design.
                                                                                                                                                                                       •There is also large interest for the design and validation of
                                                                      game.                                              2%
• Identify key trends and gaps in the body of literature.                                                                                                                              heuristics that are used in testing methods such as expert
                                                                    • Key subcategories: goal design,                    5%               Others:                                      evaluation.
• Stimulate discussion about current research trends in Games         level design guidelines and                   7%                    • Includes theoretical foundations, non-
  User Research and emergent topics in the field.                     usability guidelines.                                                 traditional research methodologies such    •According to their main goals, articles were classified in
                                                                                                              14%                           as field studies, etc.                     eight categories: research method development, overview
• Answer the research question: What is the state of the            Gameplay Experience:                                         45%                                                   articles, game development, game testing, user experience
  research related to Games User Research?                          •Includes all the topics that are                                     Game Testing Research:                       and behaviour, research tools, articles focused on user
                                                                    related to the interaction of the                                     • Methodologies and techniques used to       experience and others.
                                                                    player and the game.                                 27%                test games.
                                                                    •Key subcategories: affection, fun,                                   • Key subcategories: general topics of       •The most frequent goal in the literature was to propose or
                                                                    gameplay and player perceptions.                                        game testing, methodologies for testing,   validate new methodologies or heuristics.
                                                                                                                                            data analysis techniques and data
                                                                                                                                            collection methods.                        •There is a need to continue developing, testing and
                 Methodology                                                                        Player Research:
                                                                                                                                                                                       validating existing methods and guidelines. Empirical
                                                                                                                                                                                       validation could be ideal.
                                                                                                    •Study and analysis of the player.
 •This review was done in a period of four months.                                                  •Key subcategories: differences between types                                      •It is also required to conduct longer studies and consider
                                                                                                    of users, user research for specific game genres                                   more games spanning different genres and user types.
 Articles were retrieved searching in:                                                              and user psychology.
                                                                                                                                                                                       •For numerical analyses, it is necessary to continue exploring
 •Four academic databases:                                                                         Figure 2. Emerging Themes from Code Analysis                                        what are the best variables and outcome measures to be
     • INSPEC. Citations with abstracts of literature in                                                                                                                               considered.
         physics, electrical engineering, electronics and
         computing.

      • Web of Science. Multidisciplinary database that
        contains literature of the sciences, with a focus on
        Engineering and Computer Science.
                                                                                                                                                                                                   Future Work and
      • ACM Digital. Articles published in the Association for
        Computing Machinery (ACM).                                                                                                                                                                    Limitations
      • Academic Search Premier. Multidisciplinary database
                                                                                                                                                                                       •This review presents just the “global picture” of the status of
        that includes literature in fields such as Social
                                                                                                                                                                                       the research in Games User Research. The next step is to
        Sciences, Sciences and Engineering
                                                                                                                                                                                       explore the details.
 •Journals and Magazines: Game Studies, Eludamos,
                                                                                                                                                                                       •The search parameters used for this review are limited. In
 Gamasutra, Game Developer Magazine and Wired Magazine.
                                                                                                                                                                                       future work improvement of the search scope using newly
                                                                                                                                                                                       identified key terms and synonyms is expected.
 The keywords used were :
     • [Video games, computer games OR digital games] AND                                Figure 3. Representative data collection methodologies (2006 - 2011)                          •Because the short amount of space in a poster, it was not
     • [[User research or player research] OR
                                                                                                                                                                                       possible to provide all the results and necessary arguments to
     • [usability or play testing]].
                                                                                                                                             Research Methods Development              back up all the review’s conclusions.
                                                                   User Experience and Behaviour                                 Others      • Propose new methodologies or
 Inclusion criteria:
                                                                   • Explore how the user plays.                                                heuristics.
                                                                                                                         4% 3%               • Validate or update existing
 •Articles must be related to the research question.                                                                6%
                                                                   Most used research methods:                                                  methodologies and heuristics.
                                                                                                                                   26%
                                                                   1. Metrics
 •Years: 2005 – 2011
                                                                   2. Biometrics                                                             Most used research methods:
 •The full version of the article should be available on-line.
                                                                   3. Questionnaires and Surveys
                                                                                                              19%
                                                                                                                                             1. Questionnaires
                                                                                                                                             2. Metrics
                                                                                                                                                                                                Contact Information
                                                                   Games Testing                                                             3. Expert Evaluation
 •Very similar articles from the same author(s) were excluded.     • Test specific games usually at the          10%               19%
                                                                     development stage.                                                      Overview articles.
 •Repeated articles were deleted.                                                                                         13%                                                                    Salvador Garcia-Martinez
                                                                                     Game Development                                                                                   Technoculture, Art and Games (TAG) Research Centre
 •Total: 89 articles
                                                                                     • Propose principles that can be incorporated while developing games.                                              Concordia University
                                                                                     • Identify specific recurrent usability or playability problems.
 •In order to identify key trends and gaps in the literature,                                                                                                                                               Montreal, QC
 articles were coded according to their goals, research
                                                                                     Most used research methods:
 methodologies, types of participants (children, adults,
                                                                                     1. Literature reviews and authors’ expertise.                                                             salvador.garcia.martinez@gmail.com
 university students or others) and results.
                                                                                     2. Questionnaires
                                                                                     3. Observations                                                                                                   www.sal-garcia.com
                                                                                             Figure 4. Distribution of articles according to research goals.

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The State of the Research on Games User Research: A Brief Review

  • 1. The State of the Research on Games User Research: A Brief Review Salvador Garcia-Martinez Introduction Key Results Discussion Problem Conclusions • Games User Research is an area that has been widely studied •From the authors’ keywords analysis it is possible to conclude from both, the industry and the academia viewpoints. that two emerging trends are heuristic evaluation and the use of metrics. However, it is important to point out the lack of • There is still a need to organize the most relevant literature consistency in use of terminology. and to identify the current trends and future research in the field. •Research in the field was categorized in six groups: game testing research, player research, gameplay experience, game design, interface design and others. •Most used data collection methods are: 1) questionnaires and Figure 1. Authors’ Keywords Tag Cloud surveys; 2) metrics; 3) observations; and 4) biometrics. Objectives Interface Design: •There is a special interest for automated data collection techniques that involve the use of metrics, biometrics and •Includes selected topics such as • Create an overview of the foundations of Games User Research numerical analyses. Game design: accessibility that are directly related to in Video Games. • Design and development of a user-interface design. •There is also large interest for the design and validation of game. 2% • Identify key trends and gaps in the body of literature. heuristics that are used in testing methods such as expert • Key subcategories: goal design, 5% Others: evaluation. • Stimulate discussion about current research trends in Games level design guidelines and 7% • Includes theoretical foundations, non- User Research and emergent topics in the field. usability guidelines. traditional research methodologies such •According to their main goals, articles were classified in 14% as field studies, etc. eight categories: research method development, overview • Answer the research question: What is the state of the Gameplay Experience: 45% articles, game development, game testing, user experience research related to Games User Research? •Includes all the topics that are Game Testing Research: and behaviour, research tools, articles focused on user related to the interaction of the • Methodologies and techniques used to experience and others. player and the game. 27% test games. •Key subcategories: affection, fun, • Key subcategories: general topics of •The most frequent goal in the literature was to propose or gameplay and player perceptions. game testing, methodologies for testing, validate new methodologies or heuristics. data analysis techniques and data collection methods. •There is a need to continue developing, testing and Methodology Player Research: validating existing methods and guidelines. Empirical validation could be ideal. •Study and analysis of the player. •This review was done in a period of four months. •Key subcategories: differences between types •It is also required to conduct longer studies and consider of users, user research for specific game genres more games spanning different genres and user types. Articles were retrieved searching in: and user psychology. •For numerical analyses, it is necessary to continue exploring •Four academic databases: Figure 2. Emerging Themes from Code Analysis what are the best variables and outcome measures to be • INSPEC. Citations with abstracts of literature in considered. physics, electrical engineering, electronics and computing. • Web of Science. Multidisciplinary database that contains literature of the sciences, with a focus on Engineering and Computer Science. Future Work and • ACM Digital. Articles published in the Association for Computing Machinery (ACM). Limitations • Academic Search Premier. Multidisciplinary database •This review presents just the “global picture” of the status of that includes literature in fields such as Social the research in Games User Research. The next step is to Sciences, Sciences and Engineering explore the details. •Journals and Magazines: Game Studies, Eludamos, •The search parameters used for this review are limited. In Gamasutra, Game Developer Magazine and Wired Magazine. future work improvement of the search scope using newly identified key terms and synonyms is expected. The keywords used were : • [Video games, computer games OR digital games] AND Figure 3. Representative data collection methodologies (2006 - 2011) •Because the short amount of space in a poster, it was not • [[User research or player research] OR possible to provide all the results and necessary arguments to • [usability or play testing]]. Research Methods Development back up all the review’s conclusions. User Experience and Behaviour Others • Propose new methodologies or Inclusion criteria: • Explore how the user plays. heuristics. 4% 3% • Validate or update existing •Articles must be related to the research question. 6% Most used research methods: methodologies and heuristics. 26% 1. Metrics •Years: 2005 – 2011 2. Biometrics Most used research methods: •The full version of the article should be available on-line. 3. Questionnaires and Surveys 19% 1. Questionnaires 2. Metrics Contact Information Games Testing 3. Expert Evaluation •Very similar articles from the same author(s) were excluded. • Test specific games usually at the 10% 19% development stage. Overview articles. •Repeated articles were deleted. 13% Salvador Garcia-Martinez Game Development Technoculture, Art and Games (TAG) Research Centre •Total: 89 articles • Propose principles that can be incorporated while developing games. Concordia University • Identify specific recurrent usability or playability problems. •In order to identify key trends and gaps in the literature, Montreal, QC articles were coded according to their goals, research Most used research methods: methodologies, types of participants (children, adults, 1. Literature reviews and authors’ expertise. salvador.garcia.martinez@gmail.com university students or others) and results. 2. Questionnaires 3. Observations www.sal-garcia.com Figure 4. Distribution of articles according to research goals.