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User research in thedevelopment of PoliMedia         Max Kemman  Erasmus University Rotterdam
User research• Understanding the user  – Acceptance  – Performance  – Capabilities  – Weaknesses• Goal  – Creating a syste...
User research in the development                 process• Review related search systems    –   Staten Generaal Digitaal   ...
Don’t                   Sometimes                                                     Very often                          ...
SurveyGeneral search strategies                                      1. Keywords 4,75                                     ...
Survey                 Conclusions• Google is the dominant search engine• This has two consequences  1. People compare oth...
Interviews• N=5• Quantitative (n=2) as well as qualitative (n=4)• Main themes   – How do people search currently?   – What...
Interviews                                Findings• Key issue is to provide a good overview of data   – Why are search res...
WireframesSearch interface                                             • Clear and                                        ...
WireframesSearch results                                            • Keyword search                                      ...
WireframesDebate page        • Keyword search          remains          prominent        • Overview of          people in ...
Evaluation• General usability evaluation  – N=5  – Check user requirements  – General usability issues• Search behaviour e...
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User research in the development of PoliMedia

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Presented at the PoliMedia symposium: http://www.polimedia.nl/polimedia-symposium-linking-political-debates-and-media/

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User research in the development of PoliMedia

  1. 1. User research in thedevelopment of PoliMedia Max Kemman Erasmus University Rotterdam
  2. 2. User research• Understanding the user – Acceptance – Performance – Capabilities – Weaknesses• Goal – Creating a system that is intuitive and helpful to the users PoliMedia symposium: User research in the 2 development of PoliMedia
  3. 3. User research in the development process• Review related search systems – Staten Generaal Digitaal – Political Mashup – Newspaper database KB – Academia• Learn search behaviour from users – Survey regarding search strategies – Interviews• User wishes → user requirements• Wireframes• Prototype• Evaluation PoliMedia symposium: User research in the 3 development of PoliMedia
  4. 4. Don’t Sometimes Very often Often Regularly Neverknow itGoogle • N=294Google ImagesGoogle ScholarYouTubeJSTOR Uitzending Gemist KB • Popular search engines Flickr EBSCO Survey Nationaal Archief Web of Knowledge Yahoo! Bing Academia.nl General search strategies Europeana Scopus Microsoft Academic Search 4 EUscreen Arkyves
  5. 5. SurveyGeneral search strategies 1. Keywords 4,75 2. Advanced search 3,36 3. Related terms 2,52 4. Boolean 2,42 5. Browsing subject categories 2,29 6. Filters 2,19 7. Thesaurus 1,87 8. Visualization 1,22 PoliMedia symposium: User research in the 5 development of PoliMedia
  6. 6. Survey Conclusions• Google is the dominant search engine• This has two consequences 1. People compare other search systems to their experience with Google 2. The search task is mainly performed by using keywords PoliMedia symposium: User research in the 6 development of PoliMedia
  7. 7. Interviews• N=5• Quantitative (n=2) as well as qualitative (n=4)• Main themes – How do people search currently? – What could be improved about current search systems? – What should PoliMedia offer, given its goals?• Results – 39 user wishes – Prioritized internally • 19 user wishes deemed out of scope • 20 user requirements PoliMedia symposium: User research in the 7 development of PoliMedia
  8. 8. Interviews Findings• Key issue is to provide a good overview of data – Why are search results retrieved – How are search results ranked• Assumptions of relevance – Higher frequency of keywords indicated higher relevancy to query? – Longer segments (speeches and articles) indicate higher importance?• Many more or less out-of-scope wishes to make current research easier – Sentiment-metadata – Context metadata • Roles of people • Links to external databases • Types of documents • Types of presentation (dramatic, humoristic, etc.) – Ability to export to own software PoliMedia symposium: User research in the 8 development of PoliMedia
  9. 9. WireframesSearch interface • Clear and immediate keyword-search • Support for Booleans and (some) Google- search operators • Separate advanced-search PoliMedia symposium: User research in the 9 development of PoliMedia
  10. 10. WireframesSearch results • Keyword search remains prominent • User chosen ranking of results • Keyword highlighting • Overview of related media • Support for filteringPoliMedia symposium: User research in the 10 development of PoliMedia
  11. 11. WireframesDebate page • Keyword search remains prominent • Overview of people in debate • Easy access to related material 11
  12. 12. Evaluation• General usability evaluation – N=5 – Check user requirements – General usability issues• Search behaviour evaluation – What role do facets play in the search behaviour? – What is the influence of a uniform search interface? PoliMedia symposium: User research in the 12 development of PoliMedia

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