4. Where is trust derived?
• Difference between what is expected and
what actually happens!
• We call those gaps!
• Leaders choose what to place in the gaps!
• We can choose trust or suspicion
5. Example: Rob is 15 minutes late
• Gap between expectation and performance!
• I have to put something in there!
• I can choose trust!
• I can choose suspicion
6. The real issue at hand
• It’s not about why Rob was late!
• It’s about whether this is going to be a culture
where we expect the best or the worst.!
8. Other tips on gaps
• Decide to give the same benefit of the doubt
that I give myself!
• If you create the same gap over and over
eventually the trust wears out!
• Defend others with trust!
• Own the gap. I don't want to discover the gap
9. When there is trust, confrontation
becomes nothing more than the pursuit
of truth in an attempt to find the best
possible answer
11. “High performance teams are
comprised of people with extraordinary
clarity around 3 things: what, why, and
how along with a strong predisposition
toward execution”!
!
- Andy Stanley
12. Predisposition toward execution
1. Select performance oriented people !
2. Recruit doers not thinkers!
3. Position them for maximum impact!
!
“It's much easier to educate a doer than to
activate a thinker”!
13. “If you have the right people on the bus the
problem of how to motivate and manage people,
largely goes away”!
!
-Jim Collins
14. Position them for max impact
“Everybody is a genius but If you judge a fish by
its ability to climb a tree, it will live its whole life
believing it's stupid.” !
!
- Albert Einstein
15. “High performance teams are
comprised of people with extraordinary
clarity around 3 things: what, why, and
how along with a strong predisposition
toward execution”
16. Why is clarity important?
1. Lays groundwork for organizational change!
2. People feel the sense of interdependence!
3. Decentralizes leadership!
4. Creates momentum
17. The ‘What’?
1. What have we come together to do?!
2. Constantly connecting the dots
High performance teams are crystal clear
around: what have we come together to do?!