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The Five Temptations ofThe Five Temptations of
a CEOa CEO
Teaching Content from the bookTeaching Content from the book
by ...
Agenda
 Welcome/Introduction
 Background on the Author
 Background on the Book
 The Model
 The Breakdown and Practica...
First, a heretical and audacious statement:
The Structure of CID Governance and
Management, in its current form, is at its...
Background – Author and
Book
The Author – Patrick Lencioni
 Founder of The Table Group, a consulting firm
based in the San Francisco Bay Area
 Author...
The Book: The Five Temptations
 Lencioni’s first book, published in 1998
 Interest in screenwriting prompted the “fable”...
The Story and
The Model
The Story
As he stared out the picture window from his office, Andrew
O'Brien wondered how it had come to this. Tomorrow w...
The Story (cont’d)
In an intense and often combative exchange, the two debate
fundamental issues faced by all leaders-issu...
The Model
 Temptation #1: Status over Results
 Temptation #2: Popularity over Accountability
 Temptation #3: Certainty ...
The Breakdown and Practical
Application
** In Reverse Order….
#5: Invulnerability over Trust
 Everything begins with trust
 Very fragile – difficult to build, easy to break
 Societa...
#4: Harmony over Conflict
 Seeking to “keep the peace”
 Sometimes used as a control device
 The need to “couch” your wo...
#3: Certainty over Clarity
 Never having enough info to decide
 No one has 100% of the necessary info to make
a decision...
#2: Popularity over Accountability
 The need to be liked
 Fear of confrontation
 You should love your people, but not b...
#1: Status over Results
 Position over payoff
 “Do you know who I am?” That’s always
helpful….
 You never “arrive”
 “Y...
Wrap Up
 Memorize the Model
 It all starts with TRUST
 “People don’t care how much you know until
they know how much yo...
Bonus!! Rolf’s 7 Tips for CEOs
1. Elicit Trust. “People don’t care how much you
know until they know how much you care.”
2...
Rolf’s 7 Tips (cont’d)
4. Seek the best and highest for your Staff; They’ll
help you with your dream when you help them
wi...
An Opportunity. . . .
 There are over 300,000 Community
Associations in the United States
 Tens of millions of people li...
Thank YouThank You
For Your Time!For Your Time!
This slide limits our contract liability – read it: This
program is not en...
5 Temptations of a CEO
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5 Temptations of a CEO

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Presentation to the Alliance of Community Association Managers (ACAM) in Denver, CO on August 2, 2012

5 Temptations of a CEO

  1. 1. The Five Temptations ofThe Five Temptations of a CEOa CEO Teaching Content from the bookTeaching Content from the book by Patrick Lencioniby Patrick Lencioni Presented by: Rolf M. Crocker, AMS, CCAM Chief Executive Officer OMNI Community Management
  2. 2. Agenda  Welcome/Introduction  Background on the Author  Background on the Book  The Model  The Breakdown and Practical Application for Management Company CEOs  Wrap Up  BONUS PAGE!!  An Opportunity….
  3. 3. First, a heretical and audacious statement: The Structure of CID Governance and Management, in its current form, is at its very best, fragile and, at worst, broken beyond repair. True of False? Why?
  4. 4. Background – Author and Book
  5. 5. The Author – Patrick Lencioni  Founder of The Table Group, a consulting firm based in the San Francisco Bay Area  Author several books, including “The Five Dysfunctions of a Team.” Over 3,000,000 books sold.  Specialty is writing “Business Fables” – fictional stories that illustrate real-world business and leadership principles * http://www.tablegroup.com/pat/
  6. 6. The Book: The Five Temptations  Lencioni’s first book, published in 1998  Interest in screenwriting prompted the “fable” approach  Shades of what would become “foundational principles” in future books and core to “The Five Dysfunctions of a Team” *http://www.tablegroup.com/books/temptations/
  7. 7. The Story and The Model
  8. 8. The Story As he stared out the picture window from his office, Andrew O'Brien wondered how it had come to this. Tomorrow would be the one-year anniversary of his promotion to CEO. It would also be the first board meeting where he would be accountable for the results of an entire fiscal year. Those results, as he had grown accustomed to saying, were "unspectacular at best.” Andrew could not deny that he was at a low point in his brief tenure as CEO, a point he never expected to reach so soon. Then things got worse. In this stunning business fiction debut, Patrick Lencioni delivers a powerful wake-up call to all of us who dare to lead. Young, ambitious, and overwhelmed Andrew O'Brien personifies a part of every leader as he wanders in search of the elusive silver bullet that will propel him to success. He happens upon an unlikely guide who distills the seemingly infinite list of leadership perils into the five temptations of a CEO.
  9. 9. The Story (cont’d) In an intense and often combative exchange, the two debate fundamental issues faced by all leaders-issues involving personal integrity and effectiveness in the ongoing struggle for success. While some of these topics have been bandied about in the leadership literature for years, here they actually begin to make sense. Refreshingly original and utterly compelling, Andrew's story (written to be read in one sitting) will be enjoyed, remembered, and reread for years to come. It serves as a timeless and potent reminder that success as a leader can come down to practicing a few simple behaviors-behaviors that are painfully difficult for each of us to master. (From the front flap of the book)
  10. 10. The Model  Temptation #1: Status over Results  Temptation #2: Popularity over Accountability  Temptation #3: Certainty over Clarity  Temptation #4: Harmony over Conflict  Temptation #5: Invulnerability over Trust
  11. 11. The Breakdown and Practical Application ** In Reverse Order….
  12. 12. #5: Invulnerability over Trust  Everything begins with trust  Very fragile – difficult to build, easy to break  Societal and business norms frown on vulnerability  Taking the risk of getting burned  It’s ok to be wrong!!  An element of checking ego at the door  Makes you human, more accessible, more authentic to those you lead
  13. 13. #4: Harmony over Conflict  Seeking to “keep the peace”  Sometimes used as a control device  The need to “couch” your words or thoughts to avoid offending  “If everyone in the room is thinking the same thing….” - Gen. G. S. Patton  Healthy, passionate debate filters out weak ideas, creating stronger, better outcomes  Must maintain respect for others at all times
  14. 14. #3: Certainty over Clarity  Never having enough info to decide  No one has 100% of the necessary info to make a decision; It’s often less than 25%  No decision is very much a decision  “A good plan executed now….” - Patton  Foresight – the ability to “see around corners”  Don’t get hung up on semantics or minutiae  Solicit unfiltered input from those around you  Trust your instinct, intuition, gut
  15. 15. #2: Popularity over Accountability  The need to be liked  Fear of confrontation  You should love your people, but not be close friends with them  Set forth clear expectations in terms of results  Adopt a “Primus Inter Pares” model: as opposed to:
  16. 16. #1: Status over Results  Position over payoff  “Do you know who I am?” That’s always helpful….  You never “arrive”  “You can be somebody, or you can do something….” - Col. John Boyd  Are you willing to be unknown, yet highly successful?  Servant Leadership is a better way
  17. 17. Wrap Up  Memorize the Model  It all starts with TRUST  “People don’t care how much you know until they know how much you care” - Maxwell  Check ego in a meaningful, non-Animal Farm way  Set up your organizational structure to allow honest, candid input and transparent thought  Care about RESULTS, because that is the only way you can continue to effect CHANGE
  18. 18. Bonus!! Rolf’s 7 Tips for CEOs 1. Elicit Trust. “People don’t care how much you know until they know how much you care.” 2. Develop an Inner Circle 1. Folks who will tell you if your house is on fire 2. What you need to hear; not what you want to hear 3. Actively seek Personal Growth. 3 key ways: 1. The people you meet 2. The books you read 3. The seminars and conferences you attend
  19. 19. Rolf’s 7 Tips (cont’d) 4. Seek the best and highest for your Staff; They’ll help you with your dream when you help them with theirs 5. Be a Vision Caster – Articulate vision & set goals; Ask for input on how to fulfill them 6. Bad Karma is a b**** – don’t set yourself up for it; You’re better than that! 7. Servant Leadership is the most arrogant, self- serving, self-preserving form of leadership there is. You make it about you when you make it about others
  20. 20. An Opportunity. . . .  There are over 300,000 Community Associations in the United States  Tens of millions of people live in them  Tens of thousands of people work for them  Greenleaf – “The Institution as Servant”  We have a chance to put a dent in the universe if those who are willing will rise up to the challenge of becoming Servant Leaders  It’s up to us….
  21. 21. Thank YouThank You For Your Time!For Your Time! This slide limits our contract liability – read it: This program is not endorsed by anyone. Friends and family of this organization and their affiliates not eligible. Must be present to win. Past performance does not guarantee future results – your results and mileage may vary. Valid in the 48 contiguous states, Guam, Puerto Rico and the US Virgin Islands. See website for complete contest details. It is not politically correct. Your comments are welcome, but we may not listen. We could be wrong, but we don’t think so. Have a nice day. Keep your humor and your wits about you. We wouldn‘t belong to any club that would have us as a member. The one saying it can’t be done shouldn‘t get in the way of the one who is doing it. If opportunity doesn‘t knock, build a door. Success is the one unpardonable sin against one’s fellows. Courage is grace under pressure. Please place all candy wrappers, popcorn boxes and soda containers in the receptacles provided in the lobby. The “Fasten Seat Belt” sign is off – you are now free to move about the cabin.

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