The document outlines a typical sales support job description, including key duties, qualifications, and job information. It highlights essential responsibilities such as preparing quotations, supporting customer contacts, and analyzing sales data, along with necessary qualifications like experience and management skills. Additionally, it provides resources for sales management career development and indicates various industries where the sales support role is relevant.

1. sales support job
description
A typical sales support job description be included elements such as: sales
support duties, sales support qualifications, sales support traits, sales support
job information, sales support templates, sales support work conditions…
Other useful materials for sales support career:
• salesmanagement123.com/23-free-ebooks-for-sales-management
• salesmanagement123.com/126-free-sales-management-forms
• salesmanagement123.com/free-ebooks-top-12-sales-techniques
• salesmanagement123.com/top-84-sales-KPIs
• salesmanagement123.com/top-21-sales-job-descriptions
• salesmanagement123.com/150-sales-interview-questions-and-answers

2. Key duties/responsibilities for sales support
1. Preparing quotations and contracts (incl.rate proposals and proposal
writing)
2. Supporting the customer contact by preparing customer documents
3. Supporting the customer planning and implementation process
4. Providing customer information, supporting the identification and
qualification of Sales leads
5. Analyzing Sales Index
6. Preparing business reviews
7. Preparing Sales reports e.g. Sales Index reports including revenue
development, churn rates, hit rates, pipeline size, etc. by customers
8. Coordinates support of the Sales organization by the Sales Support
Specialists
9. Acts as coach for the Sales Support Team

3. Key job qualifications for sales support
1. BS/BA and 8-10 years’ experience in related field, including 5 years
supervisory experience.
2. Good understanding of the global forwarding industry and the DGF
business models
3. Well-developed management skills and collaborative leadership style to
steer a Sales Support Team
4. Good communication and presentation skills
5. Ability to take ownership and proactively address topics
6. Ability to handle multiple and hanging priorities
7. Experience with MS Office e.g. Outlook and with CRM tools

4. Format for sales support job description
A typical job description includes 4
main part as follows:
1. Job information
This part includes: job title, reporting
relationships, department, job
location, manager/supervisor’s title,
job code, purpose and objective of the
job.
2. List of main task
3. Contents of Job Specifications
• Knowledg/education.
• Skill requirements.
• Experience.
• Abilities. Ability include physical
ability, metal ability, aptitudes.
4. Contents of working conditions
• Environmental conditions
• Job hazards / safety
• Machine, tools and equipments

5. KSA model in setting up job description
1. What is KSA model?
KSA model is a competency model of individual. KSA is the same KSAO.
KSA include Knowledge, Skills and Abilities (also called KSAs model) that an
applicant must have to perform successfully in the position.
2. Components of KSA:
Knowledge
• A body of information needed to perform a task.
• For example, Human Resources Knowledge include knowledge of personnel
recruitment, selection, training, compensation and benefits, labor relations and
negotiation, and personnel information systems.
Skills
• Skills are the proficiency to perform a certain task.
• For example, skill in operating computer peripherals such as printers.
Abilities
• Abilities are an underlying, enduring trait useful for performing tasks.
• For example, oral comprehension – the ability to listen to and understand
information and ideas presented through spoken words and sentences.

6. Materials for sales support career:
Other useful materials for sales management
that available at salesmanagement123.com
• Top free ebooks for sales management
• Top free tools and techniques for sales
management
• Top skills for sales management
• Top free sales job description templates
• 5 steps to writer write an effective sales job
description
• 12 tips to write sales job description
• Top 12 tips for career development
• Top 9 career path tips
• Top 14 career objectives
• Top 12 career promotion tips

7. Useful materials (continue…)
• Top 14 career objectives
• Top 12 career promotion tips
• Top 15 ways to search jobs
• Top 7 cover letter samples
• Top 8 resume samples
• 110 sales interview questions with
answers
• 13 types of interview questions and how
to solve them
• 11 performance appraisal methods
(includes appraisal templates and forms)
• Top 28 performance appraisal forms
• Top 12 salary negotiation tips
• Top 9 tips to get high salary

8. Fields related to sales support:
The above job description can be used for fields as:
construction, manufacturing, healthcare, non profit, advertising, agile,
architecture, automotive, agency, banking, budget, building, business
development, consulting, communication, clinical research, design, software
development, product development, interior design, web development,
engineering, education, events, electrical, exhibition, energy, ngo, finance,
fashion, green card, oil gas, hospital, it, marketing, media, mining, nhs, non
technical, oil and gas, offshore, pharmaceutical, real estate, retail, research,
human resources, telecommunications, technology, technical, senior, digital,
software, web, clinical, hr, infrastructure, business, erp, creative, ict, hvac,
sales, uk, implementation, network, operations, architectural, environmental,
crm, website, interactive, security, supply chain, logistics, training, project
management…
The above job description also can be used for job title levels: entry level sales
support, junior sales support, senior sales support…