This document discusses key performance indicators (KPIs) for sales and marketing managers. It provides examples of KPIs, performance appraisal methods, and steps for creating a KPI system for this position. The document recommends that KPIs be clearly linked to strategy, answer important questions, and empower employees. It also warns against creating too many KPIs and notes that KPIs should change to suit goals. Additional materials on KPIs can be found at the listed website.