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People  Vote  with  their  
Wallets
People  Vote  with  their  
Wallets
First  Customer  – Bought  Service  not  just  Software
Summary	
  Metrics Filters Key	
  Performance	
  Indicators
Postings	
  / Assigned	
  Rep ALL Activity	
  Counts	
  Per	
  Posting:
Average Cumulative Openings Service	
  Level ALL Internal	
  Submissions 6.04
Projected 21,386$	
  	
  	
  	
  	
  	
  	
  	
   4,063,250$	
  	
  	
  	
   190	
  /	
  198 Status ALL Client	
  Sendouts 5.47
Expected 2,736$	
  	
  	
  	
  	
  	
  	
  	
  	
  	
   519,914$	
  	
  	
  	
  	
  	
  	
  	
   Client ALL Interviews 2.05
Predicted	
  Close	
  Rate 13% History	
  Date 1/1/2009
Average	
  Age	
   70.85	
  Days Interview	
  Count Distinct Average	
  Lag	
  Until	
  First:
Internal	
  Submission 8.7	
  days
Client	
  Sendout 12.2	
  days
Chart	
  Type Interview 22.1	
  days
Activity	
  Ratios:
Internal	
  Submissions:Sendouts: 1.10
Sendouts:Interviews: 2.67
Internal	
  Submissions:Interviews: 2.94
Assigned	
  Rep
Pipeline
0K 50K 100K 150K 200K 250K 300K 350K 400K 450K
Peter	
  Connolly
Heather	
  Rackley
Elizabeth	
  Molano
Jordan	
  Goldberg
Sean	
  Walker
Joe	
  Freddolino
Kathy	
  Colborn
Shane	
  Capron
Desmond	
  Nugent
Nick	
  DeMagistris
Elizabeth	
  Duran
Robin	
  Pasciuto
Beverly	
  Lania
Joseph	
  Tosone
Mike	
  Foley
Joshua	
  Gottlieb
Gina	
  Oliveri
Paul	
  Manning
Thomas	
  Stevens
Justin	
  Endres
Jim	
  Urquhart
Expected	
  Fee
Projected	
  Fee
Dave Melville – The Bowdoin Group
• SaaS
• $1,000 / mo
SaaS  Customer  
Financing
SaaS  Customer  
Financing
Advantage  of  SaaS  Pricing
5000 5	
  Year	
  Value
50% Risk	
  impairment
15% Perpetual	
  maintenance
2500 Willing	
  to	
  prepay
Year  1 Year  2 Year  3 Year  4 Year  5
Perpetual 1500 250 250 250 250
Perpetual  Cum 1500 1750 2000 2250 2500
SaaS 1000 1000 1000 1000 1000
SaaS  Cum 1000 2000 3000 4000 5000
0
1000
2000
3000
4000
5000
6000
Prepayment  Impact
CAC 15
Monthly 1
GM 75%
Monthly	
  GP 0.75
Annual	
  GP 9
Payback	
  months 20
Amount	
  Financed
Monthly 14
Annual 6
WC	
  Multiple 2.375
Upsides
• Lower  working  capital
• Greater  customer  
commitment
Downsides
• Increased  sales  friction
• Lagging  retention  signal
• Higher  renewal  hurdle
Metrics
Average  Contract  Length  (mo)
Average  Prepayment  (mo)
(New  and  renewals)
Pricing  Metrics:  
Fairness  Principle
Pricing  Metrics:  
Fairness  Principle
We  do  not  price  similarly  to  our  competitive  set
$65 $75 $95
Customers  Estimate  ROI  to  be  12-­20X
Fairness

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SaaSFest 2015 - "People Vote with their Wallets" by Fred Shilmover of Insight Squared

  • 1. People  Vote  with  their   Wallets People  Vote  with  their   Wallets
  • 2. First  Customer  – Bought  Service  not  just  Software Summary  Metrics Filters Key  Performance  Indicators Postings  / Assigned  Rep ALL Activity  Counts  Per  Posting: Average Cumulative Openings Service  Level ALL Internal  Submissions 6.04 Projected 21,386$                 4,063,250$         190  /  198 Status ALL Client  Sendouts 5.47 Expected 2,736$                     519,914$                 Client ALL Interviews 2.05 Predicted  Close  Rate 13% History  Date 1/1/2009 Average  Age   70.85  Days Interview  Count Distinct Average  Lag  Until  First: Internal  Submission 8.7  days Client  Sendout 12.2  days Chart  Type Interview 22.1  days Activity  Ratios: Internal  Submissions:Sendouts: 1.10 Sendouts:Interviews: 2.67 Internal  Submissions:Interviews: 2.94 Assigned  Rep Pipeline 0K 50K 100K 150K 200K 250K 300K 350K 400K 450K Peter  Connolly Heather  Rackley Elizabeth  Molano Jordan  Goldberg Sean  Walker Joe  Freddolino Kathy  Colborn Shane  Capron Desmond  Nugent Nick  DeMagistris Elizabeth  Duran Robin  Pasciuto Beverly  Lania Joseph  Tosone Mike  Foley Joshua  Gottlieb Gina  Oliveri Paul  Manning Thomas  Stevens Justin  Endres Jim  Urquhart Expected  Fee Projected  Fee Dave Melville – The Bowdoin Group • SaaS • $1,000 / mo
  • 3. SaaS  Customer   Financing SaaS  Customer   Financing
  • 4. Advantage  of  SaaS  Pricing 5000 5  Year  Value 50% Risk  impairment 15% Perpetual  maintenance 2500 Willing  to  prepay Year  1 Year  2 Year  3 Year  4 Year  5 Perpetual 1500 250 250 250 250 Perpetual  Cum 1500 1750 2000 2250 2500 SaaS 1000 1000 1000 1000 1000 SaaS  Cum 1000 2000 3000 4000 5000 0 1000 2000 3000 4000 5000 6000
  • 5. Prepayment  Impact CAC 15 Monthly 1 GM 75% Monthly  GP 0.75 Annual  GP 9 Payback  months 20 Amount  Financed Monthly 14 Annual 6 WC  Multiple 2.375 Upsides • Lower  working  capital • Greater  customer   commitment Downsides • Increased  sales  friction • Lagging  retention  signal • Higher  renewal  hurdle
  • 6. Metrics Average  Contract  Length  (mo) Average  Prepayment  (mo) (New  and  renewals)
  • 7. Pricing  Metrics:   Fairness  Principle Pricing  Metrics:   Fairness  Principle
  • 8.
  • 9.
  • 10. We  do  not  price  similarly  to  our  competitive  set $65 $75 $95
  • 11. Customers  Estimate  ROI  to  be  12-­20X