What are the characteristics of a mature SaaS company? This short presentation was intended to kick off a conversation among software company leaders in Dallas-Fort Worth on 4-8-14.

1. SaaS Maturity
Software Leaders Meeting
4-8-2014

2. My observations, experience,
research, thoughts
On
SaaS Maturity

3. Model?
Business Model?
Architectural Model?
Something More?

4. Business Model

5. Forrester’s Model

6. Architecture

7. Microsoft’s Model
1: Ad Hoc/Custom
2: Configurable
3: Multi-Tenancy
4:
Configurable, m
ulti-
tenant, scaleabl
e

8. My take…
Mature SaaS companies are
Forrester 3-4 and Microsoft 4, with
robust APIs but, more
importantly, they view their
product differently

9. Everything is part of the product:
Functional and Non-Functional
Provisioning/Billing
Configuration/Customization
Sandboxes
Help/Training

10. Even…
Subdomains
SSO
API Access
Compliance Requests (SSAE-16)
Etc.

11. Anything worth doing is worth
making it a feature
Otherwise it’s probably not worth
doing

12. Making significant money (or
treating it like a profit center) from
professional services or
customizations is usually a
sign, IMO, of an immature SaaS
organization

13. Discussion
Burke Autrey
Burke@AutreyMail.com
972-897-5897
Leadership for Software Companies
Strategy
Product Lifecycle
DevOps
Product Management
Security and Compliance
Due Diligence