Andy Whyte's presentation from SaaS Growth 2021 talking about why everyone is talking about sales qualification. Touching on the topic of MEDDIC, MEDDICC and MEDDPICC.
https://meddicc.com/meddic
Smarter opportunity qualification and deal inspection is more important in today’s challenging B2B selling environment. Sales organizations are implementing MEDDIC and its variations (i.e., MEDDICC or MEDDPICC). But they consistently hit snags when they attempt to implement the concept. Reflecting on our experiences across different sales models and industries, we see some common root cause issues. To realize the full potential of MEDDPICC, sales leaders and sales enablement need to prioritize three things.
Dan Olsen, The Lean Product Playbook , @danolsen
Room: C260
Everyone working on a new product is trying to achieve the same goal: product-market fit. Although product-market fit is one of the most important Lean Startup concepts, it’s also the least well defined. Dan Olsen shares the top advice from his book The Lean Product Playbook, including the Product-Market Fit Pyramid: an actionable model that breaks product-market fit down into 5 key elements. Dan also explains the Lean Product Process, a 6-step methodology with practical guidance on how to achieve product-market fit, illustrated with a real-world case study.
True commercial insight is hard to create. It requires an intensive study of your ideal customer. Once it is created, salespeople must learn how to sell differently (consultatively) and sales managers have a role to play in changing behavior.
This presentation uses ideas from "The Challenger Customer" to illustrate why true commercial insight is so important. It discusses a way to capture commercial insight and convert that into a visual story or whiteboard to enable salespeople to challenge status-quo thinking and create new opportunities through story and conversation - not presentation.
Zero to 100 - Part 1: Intro + First SectionDavid Skok
David Skok and Stephanie Friedman host the Zero to 100 podcast focused on helping B2B startups find predictable, repeatable, and profitable growth. The podcast covers topics like building a repeatable sales process, funnel design, sales operations, and turning theory into practice. The event agenda includes sessions on founder-led selling, building a sales organization, forecasting, and the role of the CEO in scaling a business. Attendees can ask questions using the Sli.do question system.
Inside Sales Virtual Summit - Access all of the live sessions here: http://www.insidesales.com/summit/register-2
Matt Dixon - Author of the Challenger Sales & Executive Director, Sales & Service Practice at CEB
LinkedIn Profile: www.linkedin.com/pub/matt-dixon/1/17a/8b2
The Challenger Sale Twitter: https://twitter.com/CEB_Challenger
Matt Dixon's Twitter: https://twitter.com/matthewxdixon
Purchase The Challenger Sale here: http://www.amazon.com/dp/1591844355/?tag=googhydr-20&hvadid=12861934284&hvpos=1t2&hvexid=&hvnetw=g&hvrand=13918257381288675219&hvpone=19.26&hvptwo=&hvqmt=b&hvdev=c&ref=pd_sl_4ltsmqgotn_b
Try InsideSales.com free for 10 days: PowerDialer™ — #1 Power Dialer Software for B2B Sales - http://www.insidesales.com/outbound_power_dialer.php
Using Targeted Account Selling to Crush Your Sales KPIsBrandon Redlinger
Account-Based Selling (ABS) is a new and quickly evolving space. There’s no set playbook circulating around the Internet. This method for selling is made possible by advancing technology, increasing availability of data in the public domain and the need to find a new, effective way to sell.
In this presentation you'll discover:
-What Account Based Selling is
-Why you should care
-How to find target accounts
-How to conduct research
-How to establish and execute your outbound plan
-The most costly mistakes
-An example of ABS in action
-----------
This presentation was brought to you by PersistIQ
Our software empowers sales reps to easily create personalized outbound campaigns at scale.
Move faster and sell smarter than ever before.
Try PersistIQ for free at www.PersistIQ.com
Mapping the customer experience: innovate using customer experience journey mapsJoyce Hostyn
This document maps out a customer's negative experience with a company's dishwasher repair/replacement process. It took months to resolve, with multiple unnecessary service visits and a lack of communication. The customer grew increasingly frustrated as the process involved misplaced records and confusion about next steps. They did not feel their problem was being properly addressed or that the company cared about providing a good experience.
In The Challenger Customer, CEB research identifies the Mobilizer customer as a critical player on the buyer panel. Engaging and challenging this individual is crucial to your deal’s success.
Smarter opportunity qualification and deal inspection is more important in today’s challenging B2B selling environment. Sales organizations are implementing MEDDIC and its variations (i.e., MEDDICC or MEDDPICC). But they consistently hit snags when they attempt to implement the concept. Reflecting on our experiences across different sales models and industries, we see some common root cause issues. To realize the full potential of MEDDPICC, sales leaders and sales enablement need to prioritize three things.
Dan Olsen, The Lean Product Playbook , @danolsen
Room: C260
Everyone working on a new product is trying to achieve the same goal: product-market fit. Although product-market fit is one of the most important Lean Startup concepts, it’s also the least well defined. Dan Olsen shares the top advice from his book The Lean Product Playbook, including the Product-Market Fit Pyramid: an actionable model that breaks product-market fit down into 5 key elements. Dan also explains the Lean Product Process, a 6-step methodology with practical guidance on how to achieve product-market fit, illustrated with a real-world case study.
True commercial insight is hard to create. It requires an intensive study of your ideal customer. Once it is created, salespeople must learn how to sell differently (consultatively) and sales managers have a role to play in changing behavior.
This presentation uses ideas from "The Challenger Customer" to illustrate why true commercial insight is so important. It discusses a way to capture commercial insight and convert that into a visual story or whiteboard to enable salespeople to challenge status-quo thinking and create new opportunities through story and conversation - not presentation.
Zero to 100 - Part 1: Intro + First SectionDavid Skok
David Skok and Stephanie Friedman host the Zero to 100 podcast focused on helping B2B startups find predictable, repeatable, and profitable growth. The podcast covers topics like building a repeatable sales process, funnel design, sales operations, and turning theory into practice. The event agenda includes sessions on founder-led selling, building a sales organization, forecasting, and the role of the CEO in scaling a business. Attendees can ask questions using the Sli.do question system.
Inside Sales Virtual Summit - Access all of the live sessions here: http://www.insidesales.com/summit/register-2
Matt Dixon - Author of the Challenger Sales & Executive Director, Sales & Service Practice at CEB
LinkedIn Profile: www.linkedin.com/pub/matt-dixon/1/17a/8b2
The Challenger Sale Twitter: https://twitter.com/CEB_Challenger
Matt Dixon's Twitter: https://twitter.com/matthewxdixon
Purchase The Challenger Sale here: http://www.amazon.com/dp/1591844355/?tag=googhydr-20&hvadid=12861934284&hvpos=1t2&hvexid=&hvnetw=g&hvrand=13918257381288675219&hvpone=19.26&hvptwo=&hvqmt=b&hvdev=c&ref=pd_sl_4ltsmqgotn_b
Try InsideSales.com free for 10 days: PowerDialer™ — #1 Power Dialer Software for B2B Sales - http://www.insidesales.com/outbound_power_dialer.php
Using Targeted Account Selling to Crush Your Sales KPIsBrandon Redlinger
Account-Based Selling (ABS) is a new and quickly evolving space. There’s no set playbook circulating around the Internet. This method for selling is made possible by advancing technology, increasing availability of data in the public domain and the need to find a new, effective way to sell.
In this presentation you'll discover:
-What Account Based Selling is
-Why you should care
-How to find target accounts
-How to conduct research
-How to establish and execute your outbound plan
-The most costly mistakes
-An example of ABS in action
-----------
This presentation was brought to you by PersistIQ
Our software empowers sales reps to easily create personalized outbound campaigns at scale.
Move faster and sell smarter than ever before.
Try PersistIQ for free at www.PersistIQ.com
Mapping the customer experience: innovate using customer experience journey mapsJoyce Hostyn
This document maps out a customer's negative experience with a company's dishwasher repair/replacement process. It took months to resolve, with multiple unnecessary service visits and a lack of communication. The customer grew increasingly frustrated as the process involved misplaced records and confusion about next steps. They did not feel their problem was being properly addressed or that the company cared about providing a good experience.
In The Challenger Customer, CEB research identifies the Mobilizer customer as a critical player on the buyer panel. Engaging and challenging this individual is crucial to your deal’s success.
The customer journey map documents the various stages a customer goes through when engaging with a company from awareness to advocacy. It outlines the key stages as awareness, consideration, decision, delivery & use, and advocacy. At each stage it describes the customer activities, goals, and touchpoints. The business goals are to increase awareness, website visitors, conversion rate, and deliver orders to ultimately have customers advocate for the business.
Studies and results show that Challengers are much more performant than relation builders, problem solvers or any of the other typical sales types. How can you finetune your challenger skills and become a high value sales pro?
Zero to 100 - Part 7: The Role of the CEODavid Skok
Zero to 100 is a learning program from David Skok. It is a detailed instruction manual for how to take your startup from zero to $100m, with a particular focus on the area of building a go-to-market machine. So many of today’s founders come from a product or technical background, and have never been involved with sales and marketing. Right after starting their venture, they are hit with the huge problem of how to build their go-to-market organization and processes. It breaks the journey down into 9 steps, and explains why it is crucial not to skip steps in this journey in the rush to get ahead. The major emphasis of the course focuses on building a repeatable, scalable and profitable growth machine. Once you have that in place, you are ready to hit the gas and scale like crazy.
To see videos of the presentations, click here: https://www.forentrepreneurs.com/matrix-growth-academy-zero-to-100-videos/
Zero to 100 - Part 2: Building a Repeatable, Scalable Growth ProcessDavid Skok
Zero to 100 is a learning program from David Skok. It is a detailed instruction manual for how to take your startup from zero to $100m, with a particular focus on the area of building a go-to-market machine. So many of today’s founders come from a product or technical background, and have never been involved with sales and marketing. Right after starting their venture, they are hit with the huge problem of how to build their go-to-market organization and processes. It breaks the journey down into 9 steps, and explains why it is crucial not to skip steps in this journey in the rush to get ahead. The major emphasis of the course focuses on building a repeatable, scalable and profitable growth machine. Once you have that in place, you are ready to hit the gas and scale like crazy.
To see videos of the presentations, click here: https://www.forentrepreneurs.com/matrix-growth-academy-zero-to-100-videos/
Product Led Growth (PLG) is a go-to-market strategy that relies on product usage as the primary driver of acquisition, conversion and expansion. Learn why we're now in the end user era and how your org can adapt.
Zero to 100 - Part 5: SaaS Business Model & MetricsDavid Skok
Zero to 100 is a learning program from David Skok. It is a detailed instruction manual for how to take your startup from zero to $100m, with a particular focus on the area of building a go-to-market machine. So many of today’s founders come from a product or technical background, and have never been involved with sales and marketing. Right after starting their venture, they are hit with the huge problem of how to build their go-to-market organization and processes. It breaks the journey down into 9 steps, and explains why it is crucial not to skip steps in this journey in the rush to get ahead. The major emphasis of the course focuses on building a repeatable, scalable and profitable growth machine. Once you have that in place, you are ready to hit the gas and scale like crazy.
To see videos of the presentations, click here: https://www.forentrepreneurs.com/matrix-growth-academy-zero-to-100-videos/
Here’s The Deck Andy Raskin Called “The Greatest Sales Pitch I’ve Seen All Year”Drift
Andy Raskin has led strategic story training at Uber, Intel, Yelp, General Assembly and Stanford and called this the greatest sales pitch he's seen all year. Have a look.
Benjamin Franklin said "Men are best convinced by reasons that they themselves discover."
The document discusses preparing for a training by introducing participants and having them discuss their personal experiences with the topic and expectations. It outlines the agenda for day 2 of the training.
Growth vs. Scale: Business Strategy, Product Mix, Business Growth StrategyRoland Frasier
From the La Jolla Mastermind on March 9, 2017, this deck contains my top tools for designing business strategy and growth strategy. For growth hacking, check out the 3x3x3 Growth Matrix, which contains multiple strategies for attaining growh: getting more customers, having them buy more when they order, and having them return to order again and again.
It provides actionable growth tools like the Channel Grid, Trend Mapping Canvas, Value Curve Plotter and Business Innovation Map, to help you plot your business's growth.
It also provides the 3x3x3 Business Scale Matrix, which helps you drill down on systems, people and money. Tools are included to help with this effort as well.
They include The Product Mix Canvas, Product Development Grid and Ash Maurya's Lean Canvas.
This document summarizes key insights from a McKinsey presentation on customer journey analytics and big data. It finds that companies are storing large amounts of data but few know how to extract value from it. Analyzing customer journeys rather than individual touchpoints provides more predictive insights into customer satisfaction and churn. Mapping important customer journeys in an industry reveals opportunities to improve the customer experience and reduce costs. The presentation provides an example of a retail bank that identified ways to decrease service costs and improve customer satisfaction by analyzing its customer journey data.
5 Go-to-Market Strategies for B2B SaaS, FinTech, and IaaS [Webinar Recording]SP Home Run Inc.
(Preview Webinar for Go-to-Market Strategy Reboot Camp)
For founders, marketers, and sales professionals at B2B SaaS (software as a service), FinTech (financial technology), and IaaS (infrastructure as a service) firms -- especially startups, scaleups, and small businesses
How B2B prospects and clients research and make buying decisions has changed. Quite dramatically!
Some of the biggest names in the tech industry have figured this out. And they are shouting it from the rooftops:
Gartner found that 83% of a typical B2B purchase decision -- researching, comparing options, and evaluating pricing -- happens before a potential buyer engages with a vendor.
McKinsey discovered that 70% to 80% of B2B decision-makers now prefer to make decisions digitally.
And LinkedIn, partnering with Edelman, concluded that “thought leadership remains critical to customer engagement, but breaking through the noise is harder than ever.”
However, most SaaS, FinTech, and IaaS startups, scaleups, and small businesses are largely unprepared to confront this once-in-a-generation change in purchasing behavior -- that’s approaching at jet speed whether your company is prepared or not.
And that’s why we hosted this webinar: to help you and your team upskill and stay relevant to how your prospects and clients want to buy.
When you watch the recording of 5 Go-to-Market Strategy Best Practices, you’ll learn how to:
Adapt your sales process to support your prospects’ and clients’ buying process
Build your team with the right mix of generalists and specialists, modeled after some of the most successful professional baseball teams on the planet
Connect the dots between marketing, sales, customer success, and product, so you approach go-to-market as a team sport
Get on the radar screen of the right strangers, in the right places, at the right time, and in the right context
Plan your content strategy for maximum relevance, efficiency, and effectiveness across the most popular formats
And much more!
This webinar is especially crucial for founders, marketers, sales professionals, customer success leaders, and product managers at B2B SaaS, FinTech, and IaaS firms -- especially startups, scaleups, and small businesses.
Learn About Go-to-Market Strategy Reboot Camp http://www.GTMReboot.com
The Challenger ™ Sale – How to take control of the sales processDennis Stoutjesdijk
The Challenger ™ Sale – How to take control of the sales process - CEB
The classic relationship building approach to solution selling has become obsolete. To be successful today, sales reps need to provide valuable new insights to their customers and they must challenge them with new perspectives. CEB’s Challenger Sale approach shows you how to open up new opportunities, create organisational capability and successfully take control of the sales process with the right stakeholders.
Use the Progress Board to Test your Business IdeasStrategyzer
The Progress Board is a tool used to manage lean startup experiments and measure business progress. It involves extracting key hypotheses, designing tests to validate or invalidate hypotheses, moving test cards as experiments are conducted, capturing learnings, and defining if progress was made, a pivot is needed, or more testing is required. The overall goal is to avoid failure by testing business ideas through experiments before fully committing resources.
Four years ago, The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now our latest research reveals something even more surprising: Being a Challenger seller is not enough. Your success or failure also depends on who you challenge. To win today, you need a Challenger inside the customer organization, a Mobilizer. CEB will reveal what high-performing B2B teams grasp that their average-performing peers don't. Now that big, complex deals increasingly require consensus among a wide range of players across the organization, the limiting factor is rarely the salesperson's inability to connect to any one individual stakeholder. It's far more often their inability to connect them to each other. Join Brent Adamson, Principal Advisor for CEB and co-author of The Challenger Sale. Brent facilitates a wide range of executive-level discussions around the world for Fortune 500/Global 1000 executives in sales, marketing, and customer service.
Check out the session video: http://bit.ly/1MnKzqu
Pitching Ideas: How to sell your ideas to othersJeroen van Geel
Learn how to convince others of your UX ideas by understanding them.
We are good in designing usable and engaging products and services. We understand the user's needs and have a toolkit with dozens of deliverables. But for some reason it remains difficult to sell an idea or concept to team members, managers or clients. After this session that problem will be solved!
Selling your ideas and convincing others is one of the most undervalued assets in our field. This ranges from convincing a colleague to use a certain design pattern to selling research to your boss and convincing a client to go for your concept. You can come up with the best ideas in the world, but if it is presented in the wrong way these ideas will die a lonely dead. This is sad, because everybody can learn how to bring a message across. The main thing is that you know what to pay attention to.
In this session I will take you on a journey through the world of presenting ideas. We will move through the heads of clients and your colleagues, learn what their thoughts and needs are. We will move to the core of your idea and into the world of psychology.
Learn how to build ridiculously compelling sales decks based on super tactical examples from industry leaders, so you can put it into practice immediately and start winning deals!
Understanding the Principles of the Challenger SaleSteven J Frame
Matt Heinz gave a presentation on applying the Challenger sale approach to drive volume, velocity and conversion. He outlined 25 tenets of the Challenger approach, such as leading with hypotheses of customer needs, painting a picture of their negative future without change, and pushing customers' thinking to help them compete more effectively. Heinz emphasized tailoring the message to stakeholders, generating demand in reluctant environments, and being memorable rather than agreeable.
WebSummit 2018 - The SaaS Business Model & MetricsDavid Skok
SaaS businesses are extremely sensitive to a small number of important variables. If you are running a SaaS company, understanding how these variables drive your business model is crucial to long-term success. In this talk, David Skok, author of the now famous SaaS Metrics 2.0 blog post will talk through those key metrics and their impact on the overall SaaS business model.
Buyers are faced with a double-edged sword. On one side, they have more alternatives available to them in today’s hyper-competitive market. On the other side, it is increasingly difficult to determine which is the best and most valuable option to choose.
This document outlines SignupLab's Growhow Customer Success Framework for B2B SaaS companies. It discusses the history of customer success and how it has evolved from focusing on new customer acquisition to reducing churn. It then details key aspects of the framework, including defining value concepts to focus product strategy and development, integrating customer success best practices across functions like product, support, sales and marketing, and using metrics and feedback to continuously improve customer objectives. The framework provides a holistic approach to improving customer success for B2B SaaS companies.
1. The document discusses how to gain insights from customers through conversations in order to gain a competitive advantage. It emphasizes learning about customer needs and values faster than competitors and turning that learning into action faster.
2. It provides tips for starting insightful conversations with customers, including asking for their help, reminding them of your purpose, and thanking them. It also gives examples of questions to ask customers at different stages.
3. The document is from Shane Davies, founder of a customer insight consultancy who helps companies build competitive advantage through learning from customers.
Rising through the ranks on Trailhead is not something you can do in a day or week—you need to make time for learning and develop your path. Never fear, #RangerMegan is here to help! Join her for an actionable plan to help you become a #TrailheadRanger.
The customer journey map documents the various stages a customer goes through when engaging with a company from awareness to advocacy. It outlines the key stages as awareness, consideration, decision, delivery & use, and advocacy. At each stage it describes the customer activities, goals, and touchpoints. The business goals are to increase awareness, website visitors, conversion rate, and deliver orders to ultimately have customers advocate for the business.
Studies and results show that Challengers are much more performant than relation builders, problem solvers or any of the other typical sales types. How can you finetune your challenger skills and become a high value sales pro?
Zero to 100 - Part 7: The Role of the CEODavid Skok
Zero to 100 is a learning program from David Skok. It is a detailed instruction manual for how to take your startup from zero to $100m, with a particular focus on the area of building a go-to-market machine. So many of today’s founders come from a product or technical background, and have never been involved with sales and marketing. Right after starting their venture, they are hit with the huge problem of how to build their go-to-market organization and processes. It breaks the journey down into 9 steps, and explains why it is crucial not to skip steps in this journey in the rush to get ahead. The major emphasis of the course focuses on building a repeatable, scalable and profitable growth machine. Once you have that in place, you are ready to hit the gas and scale like crazy.
To see videos of the presentations, click here: https://www.forentrepreneurs.com/matrix-growth-academy-zero-to-100-videos/
Zero to 100 - Part 2: Building a Repeatable, Scalable Growth ProcessDavid Skok
Zero to 100 is a learning program from David Skok. It is a detailed instruction manual for how to take your startup from zero to $100m, with a particular focus on the area of building a go-to-market machine. So many of today’s founders come from a product or technical background, and have never been involved with sales and marketing. Right after starting their venture, they are hit with the huge problem of how to build their go-to-market organization and processes. It breaks the journey down into 9 steps, and explains why it is crucial not to skip steps in this journey in the rush to get ahead. The major emphasis of the course focuses on building a repeatable, scalable and profitable growth machine. Once you have that in place, you are ready to hit the gas and scale like crazy.
To see videos of the presentations, click here: https://www.forentrepreneurs.com/matrix-growth-academy-zero-to-100-videos/
Product Led Growth (PLG) is a go-to-market strategy that relies on product usage as the primary driver of acquisition, conversion and expansion. Learn why we're now in the end user era and how your org can adapt.
Zero to 100 - Part 5: SaaS Business Model & MetricsDavid Skok
Zero to 100 is a learning program from David Skok. It is a detailed instruction manual for how to take your startup from zero to $100m, with a particular focus on the area of building a go-to-market machine. So many of today’s founders come from a product or technical background, and have never been involved with sales and marketing. Right after starting their venture, they are hit with the huge problem of how to build their go-to-market organization and processes. It breaks the journey down into 9 steps, and explains why it is crucial not to skip steps in this journey in the rush to get ahead. The major emphasis of the course focuses on building a repeatable, scalable and profitable growth machine. Once you have that in place, you are ready to hit the gas and scale like crazy.
To see videos of the presentations, click here: https://www.forentrepreneurs.com/matrix-growth-academy-zero-to-100-videos/
Here’s The Deck Andy Raskin Called “The Greatest Sales Pitch I’ve Seen All Year”Drift
Andy Raskin has led strategic story training at Uber, Intel, Yelp, General Assembly and Stanford and called this the greatest sales pitch he's seen all year. Have a look.
Benjamin Franklin said "Men are best convinced by reasons that they themselves discover."
The document discusses preparing for a training by introducing participants and having them discuss their personal experiences with the topic and expectations. It outlines the agenda for day 2 of the training.
Growth vs. Scale: Business Strategy, Product Mix, Business Growth StrategyRoland Frasier
From the La Jolla Mastermind on March 9, 2017, this deck contains my top tools for designing business strategy and growth strategy. For growth hacking, check out the 3x3x3 Growth Matrix, which contains multiple strategies for attaining growh: getting more customers, having them buy more when they order, and having them return to order again and again.
It provides actionable growth tools like the Channel Grid, Trend Mapping Canvas, Value Curve Plotter and Business Innovation Map, to help you plot your business's growth.
It also provides the 3x3x3 Business Scale Matrix, which helps you drill down on systems, people and money. Tools are included to help with this effort as well.
They include The Product Mix Canvas, Product Development Grid and Ash Maurya's Lean Canvas.
This document summarizes key insights from a McKinsey presentation on customer journey analytics and big data. It finds that companies are storing large amounts of data but few know how to extract value from it. Analyzing customer journeys rather than individual touchpoints provides more predictive insights into customer satisfaction and churn. Mapping important customer journeys in an industry reveals opportunities to improve the customer experience and reduce costs. The presentation provides an example of a retail bank that identified ways to decrease service costs and improve customer satisfaction by analyzing its customer journey data.
5 Go-to-Market Strategies for B2B SaaS, FinTech, and IaaS [Webinar Recording]SP Home Run Inc.
(Preview Webinar for Go-to-Market Strategy Reboot Camp)
For founders, marketers, and sales professionals at B2B SaaS (software as a service), FinTech (financial technology), and IaaS (infrastructure as a service) firms -- especially startups, scaleups, and small businesses
How B2B prospects and clients research and make buying decisions has changed. Quite dramatically!
Some of the biggest names in the tech industry have figured this out. And they are shouting it from the rooftops:
Gartner found that 83% of a typical B2B purchase decision -- researching, comparing options, and evaluating pricing -- happens before a potential buyer engages with a vendor.
McKinsey discovered that 70% to 80% of B2B decision-makers now prefer to make decisions digitally.
And LinkedIn, partnering with Edelman, concluded that “thought leadership remains critical to customer engagement, but breaking through the noise is harder than ever.”
However, most SaaS, FinTech, and IaaS startups, scaleups, and small businesses are largely unprepared to confront this once-in-a-generation change in purchasing behavior -- that’s approaching at jet speed whether your company is prepared or not.
And that’s why we hosted this webinar: to help you and your team upskill and stay relevant to how your prospects and clients want to buy.
When you watch the recording of 5 Go-to-Market Strategy Best Practices, you’ll learn how to:
Adapt your sales process to support your prospects’ and clients’ buying process
Build your team with the right mix of generalists and specialists, modeled after some of the most successful professional baseball teams on the planet
Connect the dots between marketing, sales, customer success, and product, so you approach go-to-market as a team sport
Get on the radar screen of the right strangers, in the right places, at the right time, and in the right context
Plan your content strategy for maximum relevance, efficiency, and effectiveness across the most popular formats
And much more!
This webinar is especially crucial for founders, marketers, sales professionals, customer success leaders, and product managers at B2B SaaS, FinTech, and IaaS firms -- especially startups, scaleups, and small businesses.
Learn About Go-to-Market Strategy Reboot Camp http://www.GTMReboot.com
The Challenger ™ Sale – How to take control of the sales processDennis Stoutjesdijk
The Challenger ™ Sale – How to take control of the sales process - CEB
The classic relationship building approach to solution selling has become obsolete. To be successful today, sales reps need to provide valuable new insights to their customers and they must challenge them with new perspectives. CEB’s Challenger Sale approach shows you how to open up new opportunities, create organisational capability and successfully take control of the sales process with the right stakeholders.
Use the Progress Board to Test your Business IdeasStrategyzer
The Progress Board is a tool used to manage lean startup experiments and measure business progress. It involves extracting key hypotheses, designing tests to validate or invalidate hypotheses, moving test cards as experiments are conducted, capturing learnings, and defining if progress was made, a pivot is needed, or more testing is required. The overall goal is to avoid failure by testing business ideas through experiments before fully committing resources.
Four years ago, The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now our latest research reveals something even more surprising: Being a Challenger seller is not enough. Your success or failure also depends on who you challenge. To win today, you need a Challenger inside the customer organization, a Mobilizer. CEB will reveal what high-performing B2B teams grasp that their average-performing peers don't. Now that big, complex deals increasingly require consensus among a wide range of players across the organization, the limiting factor is rarely the salesperson's inability to connect to any one individual stakeholder. It's far more often their inability to connect them to each other. Join Brent Adamson, Principal Advisor for CEB and co-author of The Challenger Sale. Brent facilitates a wide range of executive-level discussions around the world for Fortune 500/Global 1000 executives in sales, marketing, and customer service.
Check out the session video: http://bit.ly/1MnKzqu
Pitching Ideas: How to sell your ideas to othersJeroen van Geel
Learn how to convince others of your UX ideas by understanding them.
We are good in designing usable and engaging products and services. We understand the user's needs and have a toolkit with dozens of deliverables. But for some reason it remains difficult to sell an idea or concept to team members, managers or clients. After this session that problem will be solved!
Selling your ideas and convincing others is one of the most undervalued assets in our field. This ranges from convincing a colleague to use a certain design pattern to selling research to your boss and convincing a client to go for your concept. You can come up with the best ideas in the world, but if it is presented in the wrong way these ideas will die a lonely dead. This is sad, because everybody can learn how to bring a message across. The main thing is that you know what to pay attention to.
In this session I will take you on a journey through the world of presenting ideas. We will move through the heads of clients and your colleagues, learn what their thoughts and needs are. We will move to the core of your idea and into the world of psychology.
Learn how to build ridiculously compelling sales decks based on super tactical examples from industry leaders, so you can put it into practice immediately and start winning deals!
Understanding the Principles of the Challenger SaleSteven J Frame
Matt Heinz gave a presentation on applying the Challenger sale approach to drive volume, velocity and conversion. He outlined 25 tenets of the Challenger approach, such as leading with hypotheses of customer needs, painting a picture of their negative future without change, and pushing customers' thinking to help them compete more effectively. Heinz emphasized tailoring the message to stakeholders, generating demand in reluctant environments, and being memorable rather than agreeable.
WebSummit 2018 - The SaaS Business Model & MetricsDavid Skok
SaaS businesses are extremely sensitive to a small number of important variables. If you are running a SaaS company, understanding how these variables drive your business model is crucial to long-term success. In this talk, David Skok, author of the now famous SaaS Metrics 2.0 blog post will talk through those key metrics and their impact on the overall SaaS business model.
Buyers are faced with a double-edged sword. On one side, they have more alternatives available to them in today’s hyper-competitive market. On the other side, it is increasingly difficult to determine which is the best and most valuable option to choose.
This document outlines SignupLab's Growhow Customer Success Framework for B2B SaaS companies. It discusses the history of customer success and how it has evolved from focusing on new customer acquisition to reducing churn. It then details key aspects of the framework, including defining value concepts to focus product strategy and development, integrating customer success best practices across functions like product, support, sales and marketing, and using metrics and feedback to continuously improve customer objectives. The framework provides a holistic approach to improving customer success for B2B SaaS companies.
1. The document discusses how to gain insights from customers through conversations in order to gain a competitive advantage. It emphasizes learning about customer needs and values faster than competitors and turning that learning into action faster.
2. It provides tips for starting insightful conversations with customers, including asking for their help, reminding them of your purpose, and thanking them. It also gives examples of questions to ask customers at different stages.
3. The document is from Shane Davies, founder of a customer insight consultancy who helps companies build competitive advantage through learning from customers.
Rising through the ranks on Trailhead is not something you can do in a day or week—you need to make time for learning and develop your path. Never fear, #RangerMegan is here to help! Join her for an actionable plan to help you become a #TrailheadRanger.
The document outlines the steps in an ideal process for a design project, including: 1) conducting research and gaining insights, 2) identifying opportunities and developing personal briefs, 3) prototyping, testing, evaluating and repeating the development process, 4) producing a final project, and 5) presenting the final project. It provides additional details for several of the steps, such as establishing the context, barriers, and opportunities for overcoming barriers during the research and insights phase.
Joel Klettke - Engage 2020 (Positiong, Branding, and Conversions)Joel Klettke
Positioning a brand is hard. But positioning a beloved, multi-billion-dollar brand AND revamping their entire marketing site on a two-month deadline? Impossible. And yet, not only did it happen: the company’s conversions doubled!
In this session, Joel Klettke walks through the customer-driven process behind HubSpot’s massive messaging revamp and shares how you can use the same process to help the brands you work with convert better.
Two Case Studies that Unlocked Invisible Value Where Cost Price was a Lower L...Tejari
This webinar will look at 2 case studies that bring to life the reality and factual nature of improved business outcomes that have been masterly performed by procurement colleagues. We talk about ‘new value’ and sometimes it’s hard to visualize or imagine yourself in the picture of delivering these new value elements.
Case studies make it real and in many cases much better understood. Craig’s practical experiences bring these hard-to-visualize outcomes to life.
As he often does, he has a new procurement tool to show us that will turn someone else’s case study into your reality.
Building A Successful Technology Career. Surviving and thriving in a technology career can be quite difficult. First you need to focus on your technical chops. Then you have to figure out how to work with your team members and manage your boss. We will cover the steps it takes to make a tech career successful.
THE NEED FOR A SALES PROCESS
PROBLEM
The results of a recent study conducted by The Sales Board confirmed what we have known for some time. Prospects are speaking up about how they feel about salespeople who are less than professional. We thought that you would like to see these statistics as they reinforce the need for a sales process and challenge you to improve your qualifying efforts.
DIAGNOSIS
The study showed the following startling facts. Can you relate to them as a salesperson or as a buyer?
Fact: 82% of salespeople fail to differentiate
Result: They lose the business, fail to sell value
Fact: 86% of salespeople ask the wrong questions.
Result: They miss selling opportunities and end up wasting time while appearing unprofessional.
Fact: Only 18% of salespeople close without discounting price.
Result: Discounting becomes a habit and profit margins are eroded.
Fact: 95% of customers say salespeople talk too much.
Result: Customers are bored and feel salespeople don’t care about understanding their problems.
Fact: 62% of salespeople do not earn the right to ask questions.
Result: They fail to position the sale properly and don’t gain commitment.
Fact: 85% of salespeople use a selling process that is extremely ineffective, compared to the buyer’s system.
Result: They close less than 50% of the business that they should close, with disastrous effects on their companies’ sales and their personal incomes. You may be ‘winging it’ if you find yourself relating to any of the following: (a) chasing prospects who don’t return calls; (b) hearing ‘think it over’ all too often when you ask for the business; (c) cutting price in an effort to obtain or keep business; and (d) spending most of your time in front of people who are not decision makers.
SOLUTION
1. Stop assuming that your prospect needs what you’re selling.
2. Learn how to ask more questions to see if the prospect has any serious ‘pain’ issues that your product or service can resolve.
3. Learn a sales process to help you stay in control of the sales interview.
This document summarizes a presentation about how to identify and hire the best inside sales candidates. It discusses developing a benchmark for the ideal candidate, components of drive like achievement, competitiveness and optimism. It provides sample interview questions to evaluate those components and tips for structured interviewing. Finally, it lists suggested reading and offers a free 20-point benchmark tool to attendees.
This document discusses challenges with estimates in sales processes between development and sales teams. It provides tips for both teams to improve estimates and communication. The author recommends that development teams learn to say no to unreasonable requests, provide alternative options and assumptions with estimates. Sales teams should obtain more quality information from development to provide better estimates and understand estimates are not fixed. With good communication and sharing of information between teams, all can benefit from more accurate estimates.
This document discusses evaluating automation efforts after they have begun. It continues a dialogue between Michael and Albert on this topic. Albert proposes a new mnemonic, CRUMBS, to help gauge progress of an automation project over time. The C in CRUMBS stands for Confirmation, Coverage Criteria, and Complexity - reminding them to consider what they initially aimed to achieve and whether their automation is addressing the most important and complex areas as intended. Michael and Albert discuss each letter of CRUMBS as a way to evaluate whether the automation project is on track or needs adjustment.
Before launching our Price course a year ago, we talked to companies of all shapes and sizes about their struggles with pricing. Each and every one stated that, despite all the information they could gather on their sales, their costs and their competitors, when it came right down to it, their pricing was really just their best guess.
But we can’t leave such an important aspect of our products to chance, which is why in this issue we are delving into all things price related.
Jim Semick leads us off with a great look at the challenges and opportunities of pricing SaaS products. Then our own Mark Stiving talks about pricing in competitive landscapes. Finally, Holly Krafft and Reed Holden write about how to gain internal support for your pricing strategies, first at the leadership level and then within your sales organization.
But this issue isn’t all dollars and cents. I want to call particular attention to Robin Sharma’s article on the top 10 things amazing leaders do, regardless of whether they have a title. Following these simple steps could change the trajectory of your career and those around you.
Today’s product teams have a lot to juggle. Our hope is that this issue can provide you with some tools and tips to make it all just a little easier.
Happy Reading,
Rebecca Kalogeris, Editorial Director
This document discusses challenges with estimates in software development projects and provides recommendations for both sales and development teams. It suggests that estimates are necessary but problematic due to a lack of information, communication issues, and an inability to say no. The document recommends that development teams provide range estimates with assumptions and uncertainties, and that sales teams improve communication by providing more quality information to developers. Both teams are advised to say no to unreasonable requests and recognize their interdependence to achieve good estimates and information flow.
Switching On the Growth Engine in Your Small Consulting PracticeGYK Antler
This presentation is from the Zintro Webinar Series: Marketing Tips for Consultants.
Our presenter is Brian Gladstein, CEO and Founder of Explorics, a unique marketing firm that helps B2B companies engage enthusiastic customers through loyalty and advocacy programs. He is a serial entrepreneur, co-chairs Boston’s Lean Startup Challenge, and also serves as a go-to-market coach for growth-stage companies. Brian is an MIT graduate with an MBA from Stanford.
We hope this personal story of how Explorics created a growth engine for its business will help other consulting firms and entrepreneurs approach their own businesses in interesting ways.
"Fifteen months ago, my marketing consulting practice was at a crossroads,” explains Brian. “No matter what we did – we couldn’t seem to scale the way we wanted to without client projects suffering – we were stuck. In this webinar, we will discuss how we systematically took apart our business and rebuilt it from the ground up into an engine for growth. Today, we are at the center of one of the most exciting transformations happening in the B2B Marketing and PR space, and business is booming."
Key takeaways in this presentation:
- The importance of focus
- Work on the business, not in the business
- Choose clients based on how they fit with your desired income stream
- Building mechanisms that transfer trust to your staff
- Design every project to run without you
- Train your staff to solve problems without you
Be sure to check out http://explorics.com/aa to take an Advocate Assessment for your company - this is a custom-built roadmap for measuring and increasing organic advocacy.
You Cant Be Agile If Your Code Sucks (with 9 Tips For Dev Teams)Peter Gfader
Our industry has a problem: We are not lacking software methodologies, programming languages, tools or frameworks but we need great software engineers.
Great software engineering teams build quality-in and deliver great software on a regular basis. The technical excellence of those engineers will help you escape the "Waterfall sandwich" and make your organization a little more agile, from the inception of an idea till they go live.
I will talk about my experiences from the last 15 years, including small software delivery teams until big financial institutions.
* Why would a company like to be "agile"?
* How can a company achieve that?
* How can you achieve Technical Excellence in your software teams?
* What developer skills are more important than languages, methods or frameworks?
----
What is the difference between Agile and Business Agility? I will use this as an intro exercise.
---
What is "Business Agility"? Why is Agility important? What is Software Craftsmanship?
What can we do to improve our Technical Excellence?
https://beyond-agility.com
R&D Today: Addressing and Enhancing Research & Development's Effectiveness - ...Kenny Ong
The document discusses improving research and development (R&D) effectiveness. It addresses common issues that make R&D ineffective like a lack of business alignment. It advocates knowing your business and customers to align R&D goals. Reverse marketing is presented as researching customer needs before product development. The document outlines aligning an organization's structure, resources, leadership and personnel to support R&D. It argues for a holistic RD&D approach integrating research, development, design and marketing. Challenges of new product development cycles, competition and innovation are also addressed.
How Buyer Personas Power Sustainable Stories That Turn Prospects Into CustomersG3 Communications
This document discusses how buyer personas can be used to create sustainable marketing stories that turn prospects into customers. It advocates developing compelling stories that motivate buyers to take repeated action by speaking to their aspirations. It provides tips for building out buyer personas, including capturing their objectives, questions, obstacles and preferences. It also outlines how to develop storylines around personas, portraying the buyer as a hero who encounters obstacles but learns from a mentor (the company) to achieve a resolution of their problem. The document encourages building content hubs organized around problems and solutions to invite buyers to "binge" on relevant information.
Measuring Team Happiness – A Real-Life Journey of Fostering an Engaging Worki...Agile Montréal
There is no team more productive than a healthy, engaged team. Unfortunately, some organizations still use bottom line metrics to drive performance, which typically hurt more than they help. In this talk we’ll focus on an alternative approach to fostering a great working environment, looking at how we can leverage Spotify’s “Squad Health Check Model” and Patrick Hanlon’s “Primal Branding” to build strong foundations and feedback mechanisms that set the stage for high-performance Agile Teams.
Daniel Tardif
Recruit & Retain Top Talent - Michael SchmditmannMAXfocus
Breakout 1.1 - Room 1: Recruit & Retain Top Talent - Gain a Competitive Advantage - Michael S.
Hiring great salespeople and engineers has always been a challenge. As you migrate to new business models for cloud and services sales, it might be even harder to find employees with the needed skills.
This session will show you how to hire and retain game-changing talent.
•Attract Quality Candidates
•How to Screen Effectively
•Avoid Critical Hiring Mistakes
Once hired, are your employees set to succeed? Do they have an exciting career path that incents them to improve their skills and value to your organization?
Hiring and retaining multi-million dollar salespeople and great engineers is simple but not easy. Learn the winning formula in this fast-paced, entertaining session.
This session is led by John Gaillard and Mike Schmidtmann, who work with Solution Providers across the country to grow their businesses and improve profits.
The Art of Raising Capital for Technology Startup Leaders Bruce Schechter
The document provides guidance on writing effective executive summaries for fundraising. It recommends including a problem statement, solution, market opportunity, competition, business model, go-to-market strategy, progress to date and milestones, revenue, and team. It emphasizes focusing on the customer pain, solution, traction, and credibility of the team, and avoiding unnecessary graphics or jargon. The goal is to concisely communicate the value proposition and business fundamentals in a clear, memorable way.
Gilt Senior Director, Program Management Office Heather Fleming and Director of Program Management Justin Riservato discuss Agile, Gilt's PMO challenges and more in this informative presentation.
Similar to SaaS Growth 2021 - Why is everyone talking about qualification? MEDDIC MEDDICC MEDDPICC (20)
"Cold Call Campaigns Success visually represent data and information related to the effectiveness of cold calling in sales and marketing strategies. These graphics use a combination of charts, graphs, and illustrations to convey key insights and statistics in a concise and engaging manner.
The infographics may include data on conversion rates, lead generation, call-to-sale ratios, and other metrics to showcase the impact of cold calling on business growth. They can also highlight best practices, tips, and strategies for optimizing cold call campaigns to improve success rates.
By presenting complex information in a visually appealing format, these infographics make it easier for viewers to understand and digest the content quickly. This makes them an effective tool for businesses looking to communicate the benefits of cold calling and its role in driving sales success.
Overall, infographics on Cold Call Campaigns Success serve as a valuable resource for sales professionals, marketers, and business owners seeking to enhance their cold calling strategies and achieve greater success in their campaigns.
2024 Slides: Sales Productivity: A Deep Dive into Daily Success
SaaS Growth 2021 - Why is everyone talking about qualification? MEDDIC MEDDICC MEDDPICC
1.
2.
3.
4.
5.
6. Dan Fougere
Datadog
CRO
Carlos Delatorre
TripActions
CRO
Luca Lazzaron
Sprinklr
CRO
Keith Butler
Observe
CRO
Patrick Ball
Privitar
CRO
Richard Rivera
Vibes
CRO
Mark Musselman
Vapor IO
SVP Sales WW
Anthony Palladino
Airsera
CRO
Andy Sadler
Imply
GM EMEA
Mike Earnest
Zscaler
RVP Sales
Cedric Pech
MongoDB
CRO
Ted Girard
Snowflake
VP Sales
Jeremy Duggan
Multiverse
President
Steve McCluskey
Multiverse
VP of GTM
Paul Cant
BMC
VP EMEA
Martin Carty
Founder & CEO
SVP WW
Tom Schmit
AuditBoard
CRO
Mark Tringale
Sprinklr
VP Americas
Andy Byron
Lacework
President
Richard Duggan
Pindrop
VP Sales US, Canada
JP Bolen
ThoughtSpot
VP Sales Americas
Mauro Trione
Delphix
RVP Sales
Mike Granieri
Classy
EVP GTM
Chris Healey
Snowflake
RSD New England
Philippe Van Hove
Lacework
VP Central, South EMEA
Travis Patterson
Imply
CRO
Adam Aarons
Classy
Advisor
just some of the bladelogic sales team
(not very diverse )
👀
21. New
Stakeholder
throws a
spanner in
You Don’t
know the
customer
makes
decisions
You don’t
know the
customers
buying
process
You don’t
have access
to influential
people
You get
de-prioritized
because
value isn’t
seen
Your
Competition
is always on
the front foot
Customer
doesn’t feel
the Pain
You find
yourself
‘just
checking
in..’
No real
Champion
signs of bad qualification
22. so, how do we focus on the
customer (value)?
who what how
23. by taking
this approach
(and applying consultative discovery)
• what are their goals/challenges?
• and what is stopping
them/slowing them down from
meeting them?
• who is impacted by it? and…
• therefore, who should be
involved?
• what is the value? revenue?
costs?
• how much does it matter?
• what does the customer need
from you?
25. I CH
M E DC
paper process implicate pain champion
metrics
economic
buyer
decision criteria
DP
decision
process
competition
P CO
🔌 shameless plug alert 🚨
(other qualification frameworks are available )
💁♂️
26. I CH
M E DC
paper process implicate pain champion
metrics
economic
buyer
decision criteria
DP
decision
process
competition
P CO
who what how
30. is our solution a good
fit for this customer?
yes no
is there
someone else?
can we dig
deeper?
can we
broaden the
scope?
can we
influence the
criteria?
39. 1 in 4
• researched stakeholders
• read annual report
• sent an agenda
• timely follow-ups
• networked with partners
• took seller to lunch
• built beautiful proposal
• more discovery
• more qualificationg
with the freed-up time
40. 1 in 4
• build more pipe
• spend time with
customers to make
them successful
• less frantic – learn
and develop, or
relax
45. 1 in 4
sells
50%
more
🔥
why is everyone talking about qualification?
• sell 150% for the same effort
• forecast more accurately
• use resources more efficiently
• focus on value
What better story than one about the GOAT sales leader – John McMahon
What better story than one about the GOAT sales leader – John McMahon
What better story than one about the GOAT sales leader – John McMahon
What better story than one about the GOAT sales leader – John McMahon
And I think my Mum only accounted for half.
1130 Enterprise SaaS jobs
1 in 6
1130 Enterprise SaaS jobs
1 in 6
And those 1 in 6 are the top orgs (at least in my opinion)
Rotation of logos
but why
You might be thinking? Qualification? They are?
You might be thinking? Qualification? They are?
You might be thinking? Qualification? They are?
It’s not about us.
It’s not about sales people
It’s not about our companies
Our products….
It’s not about us.
It’s not about sales people
It’s not about our companies
Our products….
it’s about is there a genuine opportunity for us to provide value to our customer
Where we go wrong is with the criteria in which we are qualifying….
That sucks.. That sucks if you are the customer..
There is absolutely no value for the customer in answering those questions…
Not to mention if as is so often the case today your proposition may be completely new to them... And therefore they don’t have budget… they don’t even know they need it yet!!!
You’ll know if you haven’t answered these questions because you will feel your own pain:
Who in the customers business stands to gain value from our solution? And Why? What pain are they facing right now? How much does it hurt? Who else is impacted?
What is the customer going to be basing their decision on? What is the criteria in which they will judge you upon? What are they looking for?
How will they decide? How will that process look?
because
because
because
because
Some of the worst performing sales teams I’ve ever seen had the biggest pipeline. In fact, unless you are closing 1 in 5 opportunities or better I’d say your pipeline is too big
People will surely say “but if you have more pipeline then there is likely to be more good pipeline among it”
What are you? A professional elite sales person? Who values their time and knows they have tremendous value to offer their customer?
OR
Are you a like a gold prospector spending your day sieving through crap to try and find a small nugget of gold?
it doesn’t take into account the impact of
confidence
better selling
with the spare time
the elite takes a former colleague out for lunch
12.5%
25%
10%
it doesn’t take into account the impact of
confidence
better selling
with the spare time
the elite takes a former colleague out for lunch
12.5%
25%
10%
confidence
more time for pipe gen
not just working on those deals
with the spare time
not just working on those deals
with the spare time
Wouldn’t you love a hack that told you which deals you were winning and what to do, and which deals you are going to lose?
Wouldn’t you love a hack that told you which deals you were winning and what to do, and which deals you are going to lose?
not just working on those deals
with the spare time
You’ll know if you haven’t answered these questions because you will feel your own pain: