The survey found that students were generally satisfied with the Business Management program, particularly with regards to teacher communication, weekly course load, and class sizes. However, nearly half did not feel the "Talent and Management Development" course was relevant, indicating an area for improvement. Students were also pleased with the school's accessibility and facilities. While most aspects received positive feedback, the report recommends addressing long free periods between classes, better balancing individual and group work, and improving exam scheduling. It suggests conducting student surveys more frequently to enable quicker program improvements.
1. Ruben Lichtert 2017-2018
2 MA02
Business English 2B
Docent: Laurence Termote
PoPP 2B
(= Proof of Personal Progress)
2.
3. 1. Business Report (first version)
Business report
RubenLichtert
KevinMeert
LienMuermans
NikolaPetrovic
Elise Simoens
13 October2017
Laurence Termote
4. Contents
1. Executive summary.................................................................................................................5
2. Introduction...........................................................................................................................6
3. Findings and discussions..........................................................................................................6
3.1. Do you have problems with the free periods between your classes? ..................................6
3.2. Do youthinkthe course talentandmanagementdevelopmentisrelevantforthis
program?...................................................................................................................................7
3.3. How is the communication with your teachers..................................................................8
3.4. Do you have difficulties with going to your campus? .........................................................9
3.5. What do youthinkof the relationshipbetween the worklevel andthe creditof the
course?....................................................................................................................................10
3.6. Do you think the first general year is a goodidea?...........................................................11
3.7. What do you think about the communicationwith your study coach?..............................12
3.8. What do you think of the weekly amount of study courses? ............................................13
3.9. What do you think about the teachers support outside of class?......................................14
3.10. What do you think about the content of your exams?..................................................15
3.11. Do you think the amount of individual tasks is similar to the group tasks?.....................16
3.12. What do you think about the planning of your exams?.................................................17
3.13. Do you think the relationship betweenyour theory and practicumsis well divided?......18
3.14. What do you think of the teaching skills? ....................................................................19
3.15. What do you think of the amount of students per class?..............................................19
4. Conclusion............................................................................................................................21
5. Recommendations................................................................................................................21
5. 1. Executive summary
This survey was conducted to get a better look at students’ opinion about Artevelde
University College and its program Business management. Its purpose was to find out what
improvements can be made to the students’ advantage. Certain topics like transportation,
schedules, courses and others were discussed. This was an online survey, created with
Google Forums and was taken by seventeen students. The survey consisted of two types of
questions: One type of questions was aimed at the quality of the program, while the other
type of questions was aimed at the quality of Artevelde University College itself.
The results show that in general students are quite satisfied with the program’s current
state, especially with how the classes are taught and the weekly amount of classes. In fact
there is only one survey topic on which the program scores poorly and that is the course
“Talent and Management Development”. Almost half of the students is not convinced of its
added value. This certainly is an area of improvement for the program. Furthermore the
results show that the students are pleased with the school’s state as well. They are mainly
pleased with the school’s accessibility.
Having the majority of its students satisfied is a good start, but cannot be the end. As an
institute for higher education, Artevelde University College must strive for perfection, trying
to satisfy all its students. The school already conducts a survey, questioning students’
satisfaction. However, this only happens once a year and should be done twice or three
times a year. This way, shortcomings could be revealed faster which would give Artevelde
University College the chance to adapt and improve a lot quicker.
6. 2. Introduction
The purpose of this task was to gain more inside in the opinions of students about Artevelde
University College. In specific their opinion about the Business management program. They
were asked their opinion on certain topics through an online survey. Those topics include
transportation, courses and schedules. The findings from this survey will be discussed in the
following business report. The report will discuss the findings and make recommendations.
3. Findings and discussions
3.1. Do you have problems with the free periods between your classes?
We can conclude that 58.8 % has no problems with the free periods between the different
classes. Most of them have a second stay here in Gent, so it’s easy to have a little break
there. On the other hand, 41.2 % has some problems with the free periods. A reason for this
could be for example the way how they come to school. Some of them have a bad
connection with their train.
7. 3.2. Do you think the course talent and management development is relevant for
this program?
When we have a look at the graph we can see clearly that 47.1% of the surveyed think that
the course talent and management development is not relevant for this program. We asked
some of them why they did not found the course relevant and they answered that they did
not see the link between this course and the program. They found that you can give this
course in almost every program. 35.3% does not really have an opinion and answered
maybe. Only 17.6% of the surveyed said yes. They found that this course really helps you to
develop yourself.
8. 3.3. How is the communication with your teachers
We can conclude that the biggest part of students thinks the communication with their
teachers is good which is 64.7%, the smallest part thinks it’s excellent. The remaining part
which is 29.4% thinks the communication with their teachers is neutral. No one thinks the
communication is bad so this is a positive thing.
9. 3.4. Do you have difficulties with going to your campus?
On this graph you can see that only 5.9 % of the students have difficulties with going to
campus. We can conclude that the campuses have easy access and the majority has no
problem with going to their campus.
10. 3.5. What do you think of the relationship between the work level and the credit of
the course?
When we have a look at the relationship between the work level and the credit of the course
we can see that 52.9 % of the students think the relationship is neutral. 41.2% of the
students think the relationship between the work level and the credit of the course is good,
so they think that the work is equally divided as the credit of the course. The remaining part
of the students think the relationship is not good, so they may think that there is too much
work in comparison with the credit of the course or to less.
11. 3.6. Do you think the first general year is a good idea?
A majority of the students thinks the first general year is a good idea. 5.9 % of the students
does not think it is a good idea to have a first general year. And 23.5% of the students do not
really have an opinion. The majority of the students finds the first general year a good idea
because you are giving the time to decide in which direction you want to go. The different
courses give you an idea of all graduation programs.
12. 3.7. What do you think about the communication with your study coach?
Most of our audience had a good communication with his/her study coach. For these
people, it’s important to have a good connection with the study coach. The study coach is a
handy person, because he/she will help you to reach your degree at the end of your school
career. No one of the respondents answered that they had a bad communication with their
coach. The other 35.3 % answered neutral.
13. 3.8. What do you think of the weekly amount of study courses?
Only 17.6% of the students finds the weekly amount of study courses too much. The other
82.4% finds the amount perfect. Nobody finds the weekly amount of study courses too little.
We can conclude that the majority of students finds the weekly amount of study courses
perfect.
14. 3.9. What do you think about the teachers support outside of class?
When we take a look at the teachers support outside of class we can conclude that most of
the students are neutral about it. They do not think it is bad and they do not think it is good.
Another 40% of the students thinks the support outside of class is good, so they think they
get enough help of the teachers after their working hours. The remaining part of the
students think the support outside of class is not good. They do not think they get enough
help outside of class and they would like to get more help after the working hours of the
students.
15. 3.10. What do you think about the content of your exams?
Looking at this graph we can conclude that the biggest part of the students which is 82.4 %
thinks the content of their exams is neutral. They do not think that the exams are too
difficult and they do not think that the exams are too easy. The questions on the exams are
well divided. The remaining part of the students which is 17.6 %, thinks the exams are
difficult.
16. 3.11. Do you think the amount of individual tasks is similar to the group tasks?
When we take a look at this graph, we can conclude that the majority (64.7%) of the
students answered no on the question if the individual tasks are similar to the group tasks.
Most of the students prefers group tasks before an individual task. The biggest reason for
this, is that they can work together. You can always count on your other group members,
when there is something unclear.
17. 3.12. What do you think about the planning of your exams?
This graph shows what the students think about the planning of their exams. 23.5 % finds
the planning of their exams good. Only 5.9 % thinks the planning of their exams is done
poorly. The majority of the students (70.6 %) gave a neutral answer on the question about
the planning of their exams. They do not find the planning done poorly nor excellent.
18. 3.13. Do you think the relationship between your theory and practicums is well
divided?
64.7 % of the surveyed said yes to the question “Do you think the relationship between your
theory and practicums is well divided?”. 29.4 % does not really have an opinion and
answered maybe. Only 5.9 % answered no to this question.
19. 3.14. What do you think of the teaching skills?
Most of the surveyed people (70.6%) found that the teaching skills are good. 17.6% found
that the teaching skills are neutral. A minority of 5.9% said that it depends on the teacher.
Another minority of 5.9% said that some are good some are very bad.
3.15. What do you think of the amount of students per class?
20. When we look at this graph we can easily conclude that all the students think the number of
students per class is well divided and there are no students who think the classes are too big
or too small. This means the students find no problems working in classes divided by
Artevelde.
21. 4. Conclusion
In general we can conclude that the results for the program business management at the
Artevelde University College are good. The students are happy about the communications
with the teachers and their study coach. There was also almost nobody who has difficulties
going to the campus. The weekly amount of study courses and the amount of students per
class also scored very well. Furthermore we clearly see that the relationship between the
work level and the credit of the course are well divided. This conclusion also applies to the
relationship between the theory courses and practicums. The general first year and the
content of the exams were received in a very positive way. Not only the teaching skills but
also the teachers support outside of class are facts where the Artevelde University College
can be proud about.
However there are still some parts that can be improved for example the free periods
between the classes. Some students do not have a second place to stay at and do not like to
stay hours doing nothing on campus. Another matter that can be improved is the course
talent and management development. Almost 50% of the students do not think this course is
relevant for the program. Furthermore we can conclude that the amount of individual tasks
is not well divided compared to the group tasks. And finally, we had a look at the planning of
the exams where we clearly could see space for improvement. The results were not negative
nor positive.
5. Recommendations
We would recommend avoiding too long free periods between classes. Some students do
not like to wait and go home instead of attending classes. Another recommendation is
making the course talent and management development more relevant to the program.
We would also propose finding a better balance between the individual tasks and group
tasks. Finally we would recommend to make a better planning for the exams which will
improve the results of the students.
Indicative partial score: BP
22. 2. Business report (correction)
Business English 2B:
A business report on the evaluation of the Business
Management program at Artevelde University College
Bachelor of Business Management:
Marketing
Students: RubenLichtert,KevinMeert, LienMuermans,NikolaPetrovicandElise Simoens
Date: 1/12/2017
Teacher: Laurence Termote
Artevelde University College Voetweg 66 - 9000 Ghent 2017 - 2018
23. Executive summary
This survey was conducted to get a better look at students’ opinion about Artevelde
University College and its program Business Management. Its purpose was to find out what
improvements can be made to the students’ advantage. Certain topics like transportation,
schedules, courses and others were discussed. This was an online survey, created with
Google Forms. The survey was taken by seventeen students Business Management at
Artevelde University College Ghent. The survey consisted of two types of questions: One
type of questions was about the quality of the program, while the other type of questions
was focused on the quality of Artevelde University College itself.
The results show that in general students are quite satisfied with the program’s current
state, especially with how the classes are taught and the weekly amount of classes. In fact
there is only one survey topic on which the program scores poorly and that is the course
“Talent and Management Development”. Almost half of the students are not convinced of
its added value. This certainly is an area of improvement for the program. Furthermore, the
results show that the students are pleased with the school’s accommodations as well. They
are mainly pleased with the school’s accessibility.
It is good to start with having the majority of its students satisfied, but
that cannot be the end. As an institute for higher education, Artevelde
University College must strive for perfection, trying to satisfy all its
students. The school already conducted a survey, questioning
students’ satisfaction. However, this only happens once a year and should be done twice or
three times a year. This way, shortcomings could be revealed faster which would give
Artevelde University College the chance to adapt and improve a lot quicker.
24. Content
1. Introduction.........................................................................................................................25
2. Findingsof free periods,TalentandManagementDevelopment,communication,general year,
transport,…..................................................................................................................................25
2.1. Opinion on free periods.................................................................................................25
2.2. The relevance of the course Talent and Management Development.................................26
2.3. How is the communication with your teachers?..............................................................27
2.4. Do you have difficulties with going to your campus? .......................................................28
2.5. What do you think of the proportion of work level and credit of the course?....................29
2.6. Do you think the first general year is a goodidea?...........................................................30
2.7. What do you think about the communicationwith your study coach?..............................31
2.8. What do you think of the weekly amount of study hours? ...............................................32
2.9. What do you think about the teacher support outside of class?.......................................33
2.10. What do you think about the content of your exams?..................................................34
2.11. Do you think the amount of individual tasks is similar to the amount of group tasks?....35
2.12. What do you think about the planning of your exams?.................................................36
2.13. Do you think there is a good proportion between your theory and practicums?............37
2.14. What do you think of the teaching skills? ....................................................................38
2.15. What do you think of the amount of students per class?..............................................39
3. Conclusion............................................................................................................................40
4. Recommendations................................................................................................................40
5. References ...........................................................................................................................41
6. Appendices...........................................................................................................................41
6.1. Appendix 1: Link to survey.............................................................................................41
25. 1. Introduction
The purpose of this task was to gain more knowledge in the opinions of students about
Artevelde University College, in specific their opinion about the Business Management
program. They answered questions about certain topics through an online survey. Those
topics include transportation, courses and schedules. The findings from this survey will be
discussed in the following business report. The report will handle the findings and make
recommendations.
2. Findings of free periods, Talent and Management Development,
communication, general year, transport,…
2.1. Opinion on free periods
This graph shows that 58.8 % has no problems with the free periods between the different
classes. Most of them have a second stay here in Ghent, so it is easy to have a little break
there. On the other hand, 41.2 % has some problems with the free periods. A reason for this
could be for example the way they come to school. Some of them have poor and difficult
transport by train.
26. 2.2. The relevance of the course Talent and Management Development.
On the graph can be seen that 47.1% of the surveyed think that the course Talent and
Management Development is not relevant for this program. We asked some of them why
they did not think the course was relevant and they answered that they did not see the link
between this course and the program. They found that you can give this course in almost
every program. 35.3% does not really have an opinion and answered maybe. Only 17.6% of
the surveyed said yes. They think that this course really helps you to develop yourself.
27. 2.3. How is the communication with your teachers?
The conclusion is that the biggest part of students thinks the communication with their
teachers is, the smallest part thinks it is excellent. The rest of the students think the
communication with their teachers is neutral. No one thinks the communication is bad so
this is a positive thing.
28. 2.4. Do you have difficulties with going to your campus?
On this graph can be seen that only 5.9 % of the students have difficulties with going to
campus. We can conclude that the campuses are easy to reach and the majority has no
problem to get to their campus.
29. 2.5. What do you think of the proportion of work level and credit of the course?
When we have a look at the proportion of work level and credit of the course we can see
that 52.9 % of the students think the relationship is neutral. 41.2% of the students think the
relationship between the work level and the credit of the course is good, so they think that
the work and credit of the course are equally divided. The remaining part of the students
think the relationship is not good, so they may think that there is too much work in
comparison with the credit of the course or too little.
30. 2.6. Do you think the first general year is a good idea?
A majority of the students think the first general year is a good idea. 5.9 % of the students do
not think it is a good idea to have a first general year. And 23.5% of the students do not
really have an opinion. The majority of the students find the first general year a good idea
because you are getting the time to decide in which direction you want to go. The different
courses give you an idea of all graduation programs.
31. 2.7. What do you think about the communication with your study coach?
Most of the audience has a good communication with his/her study coach. For these people,
it is important to have a good relationship with the study coach. The study coach is a very
helpfull person, because he/she will help you to get your degree at the end of your school
career. No one of the respondents answered that they had a bad communication with their
coach. The other 35.3 % answered neutral.
32. 2.8. What do you think of the weekly amount of study hours?
Only 17.6% of the students find the weekly amount of study hours too much. The other
82.4% thinks the amount is perfect. Nobody has the feeling that the weekly amount of study
courses too little. We can conclude that the opinion of the majority of students is that the
weekly amount of study courses perfect.
33. 2.9. What do you think about the teacher support outside of class?
The graph shows that the teacher support outside of class we can conclude that most of the
students are neutral about it. They do not think it is bad or good. Another 40% of the
students finds the support outside of class is good, so they think they get enough help of the
teachers after school. The opinion of the remaining part of the students is that the support
outside of class is not good. They do not think they get enough help outside of class and they
would like to get more help after the hours in class of the students.
34. 2.10. What do you think about the content of your exams?
Looking at this graph showing that the biggest part of the students, which is 82.4 %, think
the content of their exams is neutral. They think the difficulty of the exams is just right. The
remaining part of the students think the exams are difficult.
35. 2.11. Do you think the amount of individual tasks is similar to the amount of
group tasks?
On this graph can be seen the majority (64.7%) of the students think that the amount of
individual tasks is not similar to the amount of group tasks. Most of the students prefer
group tasks over an individual task. The biggest reason for this, is that they can work
together. You can always count on your other group members when something is unclear.
36. 2.12. What do you think about the planning of your exams?
This graph shows what the students think about the planning of their exams. 23.5 % of the
students find they have a good exam planning. Only 5.9 % thinks the planning of their exams
is done poorly. The majority of the students (70.6 %) gave a neutral answer on the question
about the planning of their exams. They do not think the planning is good nor bad.
37. 2.13. Do you think there is a good proportion between your theory and
practicums?
64.7 % of the surveyed said yes to the question “Do you think there is a good proportion
between your theory and practicums?” 29.4 % does not really have an opinion and answered
maybe. Only 5.9 % answered no to this question.
38. 2.14. What do you think of the teaching skills?
Most of the surveyed people (70.6%) found that the teaching skills are good. 17.6% of the
students think that the teaching skills are neutral. A minority of 5.9% said that it depends on
the teacher. Another minority of 5.9% said that some are good and some are very bad.
39. 2.15. What do you think of the amount of students per class?
The conclusion of this graph is that all the students think the number of students per class is
well divided and there are no students who think the classes are too big or too small. This
means the students have no problem with working in classes that are divided by Artevelde
University College.
40. 3. Conclusion
In general, the results for the program Business Management at the Artevelde University
College are good. The students are happy about the communication with the teachers and
their study coach. There is practically no one who has difficulties going to the campus. The
weekly amount of study courses and the amount of students per class also scored very well.
Furthermore, we can clearly see that the amount of work and the credit of the course is well
divided. This conclusion also applies to the relationship between the lectures and
practicums. The general first year and the content of the exams were experienced in a very
positive way. Not only the teaching skills, but also the teachers’ support outside of class, are
points where the Artevelde University College can be proud about.
However, there are still some points that can be improved, for example the free periods
between the classes. Some students do not have a second place in Ghent to stay at and do
not like to stay on campus with nothing to do. Another matter that can be improved is the
course Talent and Management Development. Almost 50% of the students do not think this
course is relevant for the program. Furthermore, there is a disparity between the amount of
individual tasks and the group tasks. And finally, the planning of the exams where we could
clearly see space for improvement. The results were negative nor positive.
4. Recommendations
Based on our conclusion, the programs meets most of the expectations of the students
Business Management. But there is still space for improvement. We would recommend
avoiding too long free periods between classes. Some students do not like to wait and go
home rather than attending classes. Another recommendation is, make the course Talent
and Management Development more relevant to the program. Furthermore, by making
annual feedback on the teachers mandatory, Artevelde University College will have a better
view on the different teaching skills of their teachers. We would also propose to find a better
balance between the individual tasks and group tasks. Finally, we would recommend to
make a better planning for the exams which will improve the results of the students.
52. 4. Blog: Marketing of McDonald’s
https://rubenlichtert.wixsite.com/mijnsite-2
53. 5. TED presentations
Before Idie I wantto…” byCandy Chang
The reasonwhy I chose thisTED presentationisbecause it’san
emotional real video.Iwatchedalotof otherTed Presentationsbut
thisone is one of the most interestingvideosIsaw.
The videoisabouta womanwholosta good friendof her.Ontop of
the stroke she wrote the title of the presentation:“BeforeIdie Iwant
to…” For her it’sthe purpose all people know thattheymustlife right
now.Everyday there can happensomethingterribleandwhenyou’re
deadeverythingisover.She wantedpeopleof herowncommunityto
life closertogetherandlovedthe time theirtogether.
First,I toughtit wasa weirdwayof tryingto make people angryof goingdead,butafterthe
presentationyouneedsometime tothinkaboutit.
For me it wasthe bestpresentationtowatchbecause Ilost one of my bestfriends2monthsago. For
2 months,Ialwaysthinkthateverydaycould be yourlast day,so I try to be happyeverysecondof
the day. AndnowI am thinkingof everythingIwantto do inlife.
Linkto watch the presentationhttps://www.youtube.com/watch?v=uebxlIrosiM
“Plus-size model?More like mysize”byAshleyGraham
I don’treallyknowwhatto say,but thisvideoreallymakesme unhappy.It’sveryhardtotalk about
people withafatbody.We are nowinthe generationof bodydiversification.Nowadays,we find
more plus-size role modelsinthe mediathaninthe past.
I thinkwe needtoshowthistedpresentationtoteenagers.Teensboysandgirlsneedtosee this
video.
I foundthat beautyshouldbe definedby
personalityandbybeingyourself.Beautyshould
be differentbyeveryboyorgirl.
The meanestgirl couldstill be asnice as possibly
imaginable,she willneverbe beautiful.Beautyis
on the inside,noton the outside
Linkto watch the presentationhttps://www.youtube.com/watch?v=xAgawjzimjc
54. 6. English business activities:
Englishseminaries
I followedfive seminarieslastsemesterincase of the course talentmanagement2(tmd2).Every
presentationwhere Iwaspresent,waspresentingin English. DuringthispresentationIdidn’t
understandeverythingbutnexttome there were some friendswho helpedme. Thispresentation
was aboutgraduating.The speakergave ussome tipsfor the future.He preparedusfor whenwe
receive ourdegree atthe endof high-school.
Writinga blogabout McDonald’s
My secondbusinessrelatedactivityisthe blog Iwrote aboutthe marketingof McDonald’s.I wrote
thisblogalsofor thisEnglishcourse. Iwrote inthe blogsomethingaboutthe foundationof
McDonalds,the locationswhere we canfinda McDonald’srestaurant.I alsowrote aboutthe
marketingof McDonald’sandalso theirnew developmentthingslike the Mcdeliveryandthe
applicationyoucandownloadonyoursmartphone.
55. 7. Things to improve my English
A goodideato improve my Englishwaswatchingsome onlineEnglishseries.Inthissemester,I’ve
watchedall the seasonsof friends.Inthe beginning,itwasveryboringbecause Idon’tlike watching
some Englishprograms.
NowI’ve seenall the episodesandIconclude Ilearntsome new vocabulary.Itwasn’tdifficultto
understandeverythingbutsometimesthere were somewordsIdon’tunderstand. I triedtolearn
some newwordseveryepisodeIsaw.Whenthere wassomethingIdidn’tunderstand,Isearchedfor
some explicationonline.
58. The course
Aftermakingthis personal proof of progress,Ican conclude myEnglishisa little bitimproved. I
watcheda lotof EnglishtelevisionsprogramsandlistenonlytoEnglishsongs.
I thinkI made a little bit progressincomparisonwith previousyear.EverydayIwatchedsome series
tryingto improve my Englishvocabularyandgrammar.
Classeswere muchbetterthanthe lastyear,because we gotsome more explanationbyeveryunit
we prepared.So,we learnt more vocabularythanlastyear.I followedthiscourse lastyear,butnow
it feelsbetterbecause we getalotof feedbackfromthe Englishcoach.Ithelpsme to improve the
thingswhere Imake some mistakes.
Achievements
I think, myEnglishisa little bitimproved.Itryto talk more Englishduringthe lessons.IfoundthatI
learntsome newvocabularythatI can use in the rightcontext.Ihave alsosee some Englishseriesto
learnmore EnglishandI alsotry to prepare everylessonwiththe bestpossibilitiesIhave.
