Enterprise Customer Data deduplication

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In the Customer age , enterprises who do not adapt to digital technologies for transforming customer centric processes loose out in the game. Mobility is becoming pervasive and customer onboarding is the critical first step of your relationship with your customer. Digital experience while onboarding has the dual advantage of delivering competitive edge and enabling a quicker start of the relationship.

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Enterprise Customer Data deduplication

  1. 1. Mobile mind Shift: Tab based customer onboarding for competitive edge Santosh Raj Satyam onboarding for competitive edge © Intense Technologies limited 2014-15© Intense Technologies limited 2014-15 www.in10stech.com 1
  2. 2. Key Drivers to Onboarding Regulatory Compliance Adherence – National Security Reduction in COCA Faster Activation – Turn Around Time Data Accuracy – Zero Penalties Paper Intensive Process leading to poor Customer Experience Data Accuracy – Zero Penalties Customer Acquisition at his Doorstep Elimination of Physical CAFy Fraud, Risk and De-Duplication Location/GPS based Address Verification Retail Agent Commissions and Productivity SIM Tracking and Physical Form Tracking Mobile Device Management and Tracking © Intense Technologies limited 2014-15 2 Faster time to revenue realization Mobile Device Management and Tracking
  3. 3. The Industry Perspective Higher Value Transactions require solution that target an Intermediary Lower Value transactions require an application that serves the customer directly No Reliable Customer Information is still a challenge Varied Product Catalogues and Varied Business Lines Increased Record Keeping Tenure apart from Authenticity No Reliable Customer Information is still a challenge Regulations require additional information © Intense Technologies limited 2014-15 3
  4. 4. MOBILE – Mind Shift © Intense Technologies limited 2014-15 4
  5. 5. Best Practices from the Industry Move away from Paper – Create E-form rich Applications Go the Mobile Way Create Customer Application Form PDF on the Fly E-Signatures of the Customer Client Centric Onboarding Enhance Customer Experience Scan from Barcode/QR Code for Critical Information – Eliminate Data Entry BPM Workflows for Data Verification and Validation Client Centric Onboarding – Enhance Customer Experience BPM Workflows for Data Verification and Validation Face Recognition and Biometric Capture and Validation Enhanced Data Quality to downstream applicationsEnhanced Data Quality to downstream applications © Intense Technologies limited 2014-15 5
  6. 6. The Mobile or Tablet Application Features to Look out for © Intense Technologies limited 2014-15 6
  7. 7. The Benefit Statement Compliance to three tiered KYC regulations A t t d f d tAutomated process of document verification affirms the veracity by checking credentials of every subscriber Provides electronic document storage Facility with access rights and version Control for legal and regulatory departments, thereby ensuring adherence to statutory complianceadherence to statutory compliance © Intense Technologies limited 2014-15 7
  8. 8. The Benefit Statement Greater convenience to customers due to Tablet device and document capture Profile specific up-sell and cross-sell Opportunities based on single view of the customer to enhance customer loyalty and retention Electronic document capture through Tablet app. Reduced expenditure on resources such as physicalpp p p y storage, maintenance and manpower © Intense Technologies limited 2014-15 8
  9. 9. Final Word Customer Onboarding should drive the Sales strategy K i ti ti b t l d d l ith thKnow your service activation obstacles and deal with them Data Quality starts at onboarding and drives your business Automate the e2e Onboarding Process Understand your key competitive differentiator – Faster Account OpeningOpening Improve your time to market Measure every step of Onboarding for enhanced resultsMeasure every step of Onboarding for enhanced results © Intense Technologies limited 2014-15 9
  10. 10. Intense Technologies Limited Secunderabad Noida Mumbai Bangalore INDIA Intense Technologies Limited Secunderabad A1, Vikrampuri Secunderabad - 500 009. AP, INDIA Tel: +91-40-44558585/27849019/27844551 Fax: +91-40-27819040 e-mail: info@intense.in Noida A-1/E, Sector - 16 Noida - 201301 Uttar Pradesh Tel: +91-120- 4743900 to 10 e-mail: sales.delhi@intense.in Mumbai 101, Vaishnav Apt, Dr.Charat Singh Colony Nr. Solitare Corporate Park, Chakala, Andheri (E) Mumbai - 400 093. Tel: +91-22-32419713/32064648/28253400 e-mail: sales.mumbai@intense.in Bangalore 103, Krishna Chambers, 20/21, Konena Agrahara, 5th Cross, Airport Road, Bangalore - 560017 Tel: +91-80-324 91083/30588333/9741922511 e-mail: sales.bangalore@intense.in 10481 NW 36 Street, Miami FL 33178 USA Tel: +1 954 545 2037, GSM: +1 305 509 1250 e-mail: jaime.diamand@in10stech.com UNITED STATES OF AMERICA 9, Temasek Boulevard # 19-05 Suntec Tower 2 Singapore 038989 Tel: +65-8288-1859 SINGAPORE P.O.Box 88174, Dubai Tel: +971-4-2653202 / 56-6499568 e-mail: info@intense.in UNITED ARAB EMIRATES About Intense Technologies Intense Technologies is an enterprise software products company offering productized solutions across customer communications management, content management and information management domains. Intense's solutions are backed by strong domain expertise and best practices drawn from client engagements across Telecom, Banking, Insurance and Manufacturing verticals. © Intense Technologies limited 2014-15 Intense’s solutions deliver compelling ROI to enterprises by way of rich customer experiences, improved operational efficiencies and reduced costs across customer-facing business functions. Our solutions are architected to give agility to business processes and provide a sustainable competitive advantage. © Intense Technologies limited 2013-14 www.in10stech.com 10

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