Jeff Bezos had a vision for Amazon to be a true digital superstore with limitless inventory through digital means. He focused on boosting customer care and allowing lower prices through higher margins. Bezos built Amazon to be customer-centric with innovations in reviews, recommendations, ordering and tracking. Amazon achieves scale through volume, optimizing its supply chain and data-driven approach. Other ideas like AWS have also contributed to Amazon's success.
How Zappos Built a Billion Dollar Company Through a Customer Focused CultureParature, from Microsoft
Discover how customer phenom Zappos.com grew their gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service. Rob Siefker of the Zappos Customer Loyalty Team will discuss the Zappos commitment to WOWing their customers through service, how they retain repeat customers, and what they do internally to inspire the Zappos culture & core values.
During this presentation you'll learn:
:: How Zappos WOWs customers every day
:: The power of repeat customers and word of mouth
:: Why the Zappos culture = delivering happiness
:: Seven steps for building a brand that matters
Analysis regarding three issues (Website, Audience, and Media) and two recommendations (Improved Website and Blogger Partnership) that will drive traffic to Zappos.com.
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Zappos Case Analysis Itm Fenway Cohort Team 9Ashish Tandon
Presentation on Zappos competitive advantage using Twitter and other social media tools to reach out to their target consumer and generate active interest in their business
How Zappos Built a Billion Dollar Company Through a Customer Focused CultureParature, from Microsoft
Discover how customer phenom Zappos.com grew their gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service. Rob Siefker of the Zappos Customer Loyalty Team will discuss the Zappos commitment to WOWing their customers through service, how they retain repeat customers, and what they do internally to inspire the Zappos culture & core values.
During this presentation you'll learn:
:: How Zappos WOWs customers every day
:: The power of repeat customers and word of mouth
:: Why the Zappos culture = delivering happiness
:: Seven steps for building a brand that matters
Analysis regarding three issues (Website, Audience, and Media) and two recommendations (Improved Website and Blogger Partnership) that will drive traffic to Zappos.com.
Toko Bunga Surabaya, Jual Karangan Bunga Surabaya, Jual Bunga Papan Surabaya, Jual Bunga Ucapan Surabaya, Jual Rangkaian Bunga Surabaya, Jual Buket Bunga Surabaya, Bunga Ucapan Selamat, Bunga Ucapan Duka Cita, Bunga Papan Selamat, Bunga Papan Duka Cita
Zappos Case Analysis Itm Fenway Cohort Team 9Ashish Tandon
Presentation on Zappos competitive advantage using Twitter and other social media tools to reach out to their target consumer and generate active interest in their business
1.- Se desea escribir un algoritmo que pida la altura de una persona, si la altura es menor o igual a 150 cm envíe el mensaje “Persona de altura baja”; si la altura está entre 151 y 170 escriba el mensaje: “Persona de altura media” y si la altura es mayor al 171 escriba el mensaje “Persona alta”. Exprese el algoritmo usando Pseudocódigo.
Algoritmo Altura;
Inicio del Algoritmo altura;
Variables
Altura=Entero;
Inicialización.
Altura:=0;
Inicio
Escribir(`Tipeealturadelapersona:´);
Leer(Altura);
Inicio
Si(Altura)esmenoroiguala`150´entonces;
Imprimir(`Personadealturabaja´);
Si(Altura)esmayoroigual`151´ymenoroiguala`170´entonces;
Imprimir(`Personadealturamedia´);
Si(Altura)esmayoroiguala`171´entonces;
Imprimir(`PersonaAlta´);
Fin;
Fin del Algoritmo Altura.
2.- Hacer un programa que permita escoger en un conjunto de números naturales.
Cuales son menores que 15.
Cuales son mayores de 50.
Algoritmo Numero_Naturales;
Inicio del Algoritmo Numero_Naturales;
Variables
Numero=Entero;
Inicialización.
Numero:=0;
Inicio
Escribir(`Tipeenumeronatural:´);
Leer(Numero);
Inicio
Si(Numero)esmenora`15´entonces;
Imprimir(`Elnumeroesmenora15´);
Si(Numero)esmayora`50´entonces;
Imprimir(`Elnumeroesmayorde50´);
Sino
Imprimir(`Elnumeroestaentre15y50´);
Fin;
Fin del Algoritmo Numero_Naturales
Social media can be a terrific help when you're looking for a job. It can also hurt. In this presentation for The Briefcase Project for F.E.G.S. in New York City, I outlined the pitfalls
Inbound Content Marketing for Retirement Living: What, Why, How?Our Kids Media
Content has become one of the most important tools that marketers have for generating leads and driving sales. But many companies struggle with understanding what it really is, and how to use it effectively in their sales cycle. Join us for this webinar and learn tips for creating great content from scratch. People make decisions based on research and emotion, and great content will fuel your sales cycle, propelling leads from initial contact to move-in. Register now! Offered in partnership with BCSLA.
Amazon.com: the Hidden Empire - Update 2013Fabernovel
Our "most favorited" 2011 study revealing Amazon.com's strategies for dominating online retail has been updated to include analyses on all of the company's latest moves, and insights into where they may be going next.
Follow us on Twitter: @faberNovel
Amazon is a technology company that uses its abilities to do retailing as a business. It is an awesome company to work for. The learning is continuous and steady. Reach me to know more
Reading this presentation will let you know everything about Amazon.com's strategy; and discover how its three digital engines (enjoying no limits, owning customer accounts, building an ecosystem) helped it become Earth's largest e-retailer.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
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In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
Adani SEBI investigation revealed that the latter had sought information from five foreign jurisdictions concerning the holdings of the firm’s foreign portfolio investors (FPIs) in relation to the alleged violations of the MPS Regulations. Nevertheless, the economic interest of the twelve FPIs based in tax haven jurisdictions still needs to be determined. The Adani Group firms classed these FPIs as public shareholders. According to Hindenburg, FPIs were used to get around regulatory standards.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
1. Summary:
Why is Amazon.com so successful?
• The goal of this presentation is:
Ø First, to show how big is Amazon
Ø Then, to explain in what Jeff Bezos is a genius
Ø And finally, to illustrate his visions
Friday 17th February 2012 Why is Amazon so successful? 1
2. WHY IS AMAZON.COM SO
SUCCESSFUL?
Friday 17th February 2012
3. Amazon.com, a digital shop around the
corner…
Example:
Friday 17th February 2012 Why is Amazon so successful? 3
4. … and a digital colossus.
Friday 17th February 2012 Why is Amazon so successful? 4
5. Amazon.com is a giant…
E-commerce
Y/Y growth for Q1 2011 +38% 3 x growth of
market
Market cap $90 bn 2 x market cap
Customers 137 m 2 x customers
Employee 33,700 15 x more than
Turnover $34 bn 16% more than
Internet traffic rank 16th before
Retail brand 1st before
Paid out $1.2 bn to buy
Friday 17th February 2012 Why is Amazon so successful? 5
6. Why? Because Jeff Bezos had a vision.
“You could build a store online that simply could not
exist in any other way.
You could build a true superstore with exhaustive
selection; and customer value selection.”
Jeff Bezos
1 Digital enables limitless inventory
2 Digital boosts customer care
3 Digital allows higher margins, lower prices
Friday 17th February 2012 Why is Amazon so successful? 6
7. To enable limitless inventory, Amazon
needed to get big fast…
More
merchants
More More
traffic selection
Growth
Better customer
experience
Friday 17th February 2012 Why is Amazon so successful? 7
8. … and achieved it by three different
means.
• Build
Ø From time to time, Amazon simply creates a new category.
Ø Example:
• Buy
Ø When competitors are already established, Amazon may buy
out an incumbent.
Ø Example:
• Partner
Ø In some vertical markets, Amazon offers its technology
service and e-commerce expertise to third parties.
Ø Example:
Friday 17th February 2012 Why is Amazon so successful? 8
9. Did you know that all these companies
belong to Amazon.com?
Friday 17th February 2012 Why is Amazon so successful? 9
10. Why? Because Jeff Bezos had a vision.
“You could build a store online that simply could not
exist in any other way.
You could build a true superstore with exhaustive
selection; and customer value selection.”
Jeff Bezos
1 Digital enables limitless inventory
2 Digital boosts customer care
3 Digital allows high margin, lowest prices
Friday 17th February 2012 Why is Amazon so successful? 10
11. Jeff Bezos has built a customer centric
company based on innovations.
An outstanding customer service E-commerce easier than commerce
Why
• “If you make customers unhappy on • 1995: Customer reviews
the internet, they can each tell • 1997: Recommendations & bundle
Select • 2001: Look inside the book
6,000 friends.”
• 2003: Search inside the book
• Customer service is the only human-
to-human interaction for an e-
commerce website.
Order • 1997: 1-click ordering
How
• Amazon developed its own software
to manage e-mail centers and 90% of Receive • 2001: Where’s my stuff
customer service is done by e-mail. • 2002: Free supersaver shipping
• Human: Every employee, even the
CEO, spends two days every two
years on the service desk to answer
calls and help customers.
Friday 17th February 2012 Why is Amazon so successful? 11
12. Why? Because Jeff Bezos had a vision.
“You could build a store online that simply could not
exist in any other way.
You could build a true superstore with exhaustive
selection; and customer value selection.”
Jeff Bezos
1 Digital enables limitless inventory
2 Digital boosts customer care
3 Digital allows higher margins, lower prices
Friday 17th February 2012 Why is Amazon so successful? 12
13. To be cheaper than its competitors,
Amazon.com focuses on volume…
Better customer
experience
Lower
Growth
prices
Lower cost
structure
Friday 17th February 2012 Why is Amazon so successful? 13
14. … and its competencies such as logistics
and tracking.
• Optimizing its supply chain thanks to its digital advantage:
Ø Automatically chooses the cheapest origin for the customer’s order in real-
time.
Ø It will re-optimize it based on the other customers’ orders.
• A data driven company:
Ø Amazon pionneered A/B testing in 1997.
Ø In 2001, Amazon implemented software to measure its costs for each
shipped product.
• Sharing cost centers:
Ø With Fulfillment by Amazon, sellers let Amazon handle their logistics.
Ø Amazon monetizes its know-how in scalability and reliability.
Friday 17th February 2012 Why is Amazon so successful? 14
15. Other brilliant ideas.
• Digital driven supply chain
Ø Amazon hired from the expert, Walmart.
• Amazon Web Services monetizes Amazon’s know-how in scalability and
reliability.
Friday 17th February 2012 Why is Amazon so successful? 15
16. Amazon Web Services drives these
companies.
Friday 17th February 2012 Why is Amazon so successful? 16