Richard Hinkley is an insurance and reinsurance professional with over 30 years of experience in claims broking, adjusting, and reinsurance. He has expertise in areas such as insurance, reinsurance, claims handling, compliance, and relationship management. Hinkley has worked with major insurers including Sedgwick, Marlborough, BMS, and Lloyd's syndicates. He consistently delivers positive outcomes for clients through strict adherence to procedures and builds long-term relationships across the insurance sector.

1. RICHARD HINKLEY KENT | 07768 361673 |HINKLEYRM@BTINTERNET.COM
INSURANCE / REINSURANCE PROFESSIONAL
CLAIMS BROKER | OUTWARD REINSURANCE TECHNICIAN | CLAIMS ADJUSTER
Highly experienced insurance professional with North American and International subject matter expertise in
insurance, reinsurance and claims adjusting, derived from a progressive career that spans three decades with
market-leaders, including Sedgwick, Marlborough and BMS.
 Consistently delivers best market outcomes in both marine and non-marine environments through stringent
adherence to systems and procedures; enhances the compliance process in an increasingly regulated sector.
 Builds profitable, robust relationships across all key stakeholders, clients and third parties; has created and
maintained a large personal contact book of sector experts over the last 34 years.
 Understands the complex claims lifecycle from claims broking, through the claims adjustment process to the
final reinsurance stages; adds cradle-to-grave value in multiple markets.
AREAS OF EXPERTISE
Insurance Specialist
Reinsurance Expertise
Claims Handling
Claims Broking
North American Liability
Claims
International Claims
Lloyd’s and Company
Markets
Compliance Aware
Insurance Accounting
Marine / Non-Marine
Relationship Management
Team Leadership
EXPERIENCE
BMS GROUP
2006 – 2014
REINSURANCE CLAIMS BROKER | TECHNICIAN
Headhunted as a Claims Broker / Technician to process North American and International liability
accounts, predominately workers compensation and construction defect claims within the liability remit
across Lloyd’s and company markets. Reported to the Divisional Director.
 Identified a collecting commission that the company had been previously unaware of, resulting in
the recovery of $60K from reinsurers for the benefit of BMS.
 Collaborated on a compliance project to establish guidelines that were imposed on all teams
across the business; subsequently ensured compliant claims handover criteria from one business
unit to another.
 Built relationships with third party administrators, clients, reinsurance and intermediary brokers;
obtained agreement to claims with minimum disruption and improved the quality of information
provided to reinsurers.
 Carved a niche as a central reference point across several sections of the group and subject
matter expert in insurance, reinsurance and claims adjustments. Selected to support Director on
various contentious matters.
BRITISH MARINE MANAGERS LTD
2006
OUTWARD REINSURANCE TECHNICIAN (CONTRACT)
Contracted for three months to provide critical back-up for the company-wide insurance accounting
process and outward reinsurance programme.

2.  Delivered technical assistance during the development phase of a new computer system that was
to be used for making outward recoveries, prior to go-live.
 Liaised with underwriters keeping them current on claims matters.
RICHARD HINKLEY | HINKLEYRM@BTINTERNET.COM | PAGE 2

3. BMS GROUP
2006
REINSURANCE CLAIMS BROKER (CONTRACT)
Recruited to support a team of nine technicians, tasked with the broking of North American and
International non-marine property and liability claims, together with a small marine and aviation
account in the Lloyd’s and company markets. Resolved outstanding queries.
 Cleared an extensive broking backlog due to the sheer volume of claims; visited numerous
companies and syndicates across the London market over a period of eight months to negotiate
the settlement of claims.
*Career break, 2004 – 2005
MARLBOROUGH UNDERWRITING AGENCY
2001 - 2004
OUTWARD REINSURANCE TECHNICIAN, MARINE
Initially appointed to support the quarter close for marine syndicate 744 on a temporary basis and
offered a permanent role within three months.
 Managed various allocated years of account and ensured appropriate reinsurance recoveries were
made.
 Monitored progression of losses and responded to all broker queries in a timely manner.
 Liaised with inwards adjusters on large losses; maintained excellent communication with syndicate
reinsurers; assisted several technicians on syndicates 62, 1861 and 1242.
 Selected as permanent member of the Credit Control committee.
EASTGATE GROUP LTD
1998 – 2000
OUTWARD REINSURANCE TECHNICIAN, MARINE
Assigned to support the migration of Marlborough marine syndicates into Eastgate (acting as a subcontractor
for Equitas).
 Rapidly seconded to manage the outward reinsurance processes for various marine losses, plus
the identification of reinsurance policies for the recovery of asbestos and pollution losses.
MARLBOROUGH UNDERWRITING AGENCY
1991 - 1998
OUTWARD REINSURANCE TECHNICIAN, NON-MARINE / MARINE
Initially monitored losses from multiple sources on behalf of the non-marine syndicate 1129 for
outward recovery purposes, and latterly managed various years of account for the outward
reinsurance recoveries of marine syndicate 744.
 Collated and aggregated all incoming loss information and identified the correct outward
reinsurance policy to apply losses; ensured appropriate reinsurance recovery.
 Collaborated with the IT team to simplify some of the reinsurance tasks and to run effective reports
to speed up the process; monitored all claims movements across the programme.
BANKSIDE UNDERWRITING AGENCY | LLOYD’S SYNDICATE 584
1987 – 1990
CLAIMS ADJUSTER, NON-MARINE
Settled presented claims within the remit of the claims agreement across a range of insured accounts
covering a wide portfolio, including personal accident, professional indemnity and UK commercial
property.
SEDGWICK GROUP
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4. 1980 - 1987
INSURANCE CLAIMS BROKER, (International), 1985 – 1987
Transferred to the International division and promoted to manage a team of eight insurance
professionals. Cleared large backlog of unbroked International claims and obtained agreement from
insurers to the settlement of claims relating to personal accident, kidnap and ransom for a top-tier blue
chip client base and high net worth individuals.
INSURANCE CLAIMS BROKER, (North America and Canada), 1980 - 1985
Initially recruited on a temporary basis and offered a permanent role within six months. Undertook
face-to-face negotiations with syndicate and company claims adjustors to obtain their agreement to
the settlement of claims relating to North American and Canadian property accounts. Broked claims in
both Lloyd’s and company markets.
*Variety of non-insurance posts, including Paint Maker, Time Clerk, Estimator, Planner, and Lorry Driver, 1972 –
1980
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