This document provides an overview of Rimserv Technologies and the IT infrastructure and service management solutions they offer. They provide remote infrastructure management, IT service management, cloud solutions, IT support, and staffing solutions. Their services include remote server, network, and storage management, ITSM advisory and implementation, cloud migrations and management, and 24/7 IT support and help desk services. They aim to make IT operations easy for customers and focus on delivering world-class IT infrastructure services.

1. Working with You to ensure
Your IT Infrastructure Delivers..

2. • Remote IT Infrastructure Management
• IT Service Management
• Cloud Solutions
• IT Support
• Staffing Solutions
Our Focus is to provide World Class IT Infrastructure Services to our customers
We make IT Operations Easy for our customers….
Our Services

3. Remote
Infrastructure
Management
Server
Management
Network
Management
Network Security
Storage and
Backup
Data Center
Management
IT Service
Management
ITSM Advisory
ITSM
Implementation
Project
Management
Services
Cloud Solutions
Public Cloud
Migrations / New
Implementations
Private Cloud
Build and Manage
IT Support
24 x 7 Operations
Help Desk
Services
Remote Desktop
Services
u
Our Infrastructure Services Overview

4. Our Teams
• Our Management team has over 20 + years of
experience in Global IT Infrastrure implementations, Off
Shore On Shore delivery model, Remote Infrastructure
Implementations and Support
• Our Technical teams consists of Certified Professionals
in all major technologies from Cisco, Microsoft and AWS
which enables us to manage our customer’s
Infrastructures and new Implementations seamlessly

5. Our Support Level
NETWORK MANAGEMENT
Routers, Switches, VoIP
devices, Network Links
SECURITY MANAGEMENT
Firewalls, Intrusion Protection
Systems, VPNs, PKI, AAA Tools
DATA CENTER MANAGEMENT
Servers, Databases, Messaging,
Storage Systems
END USER SERVICES
Service Desk, Desktop Support,
Application Packaging & Distn.
Asset Management, Patch Management L1 & L2
Problem, Change & Config Management L2 & L3
Proactive Monitoring & Incident Management L1 & L2
Implementation and Migration Support L3 & SME
Process Consulting Audits and Reviews
Availability Management L3 & SME

6. CMDB
C M D B
C M D B
Ticketing Engine
Knowledge
base
Change
Workflow
Threshold
Monitoring
Service Level
Agreements
Escalation
Engine
Configuration
Baselines
Change
Management
Capacity
Management
Service
Desk
IT Service
Continuity
Management
Reports
Engine
Incident
Management
Problem
Management
SLA
Management
Availability
Management
ITIL Based Processes

7. Our Advantages
• Low-Cost Offshore Location, Lower Operational Costs
• Clear and Flexible contracts
• Continuous Service Improvements; Ongoing optimization of IT
Infrastructure
• IT Process Standards and Guideline Such as ITIL
• Increased efficiencies and Productivity
• Lower Operational Risks, Business Continuity
• Processes, tools, and Procedures ensuring Customer Data Safety
• RimServ works like an extension of your IT Team

8. RIMSERV TECHNOLOGIES
Focused on delivering World class IT Services
Ph : +91 7629464888
Email : info@rimserv.com