The document discusses Right to Service Acts in India. Key points: - Madhya Pradesh was the first state to enact a Right to Service Act in 2010, guaranteeing time-bound delivery of government services. Several other states have since passed similar laws. - The Acts mandate timeframes for common public services like certificates, utilities connections, and ensure grievance redressal mechanisms for delays or denial of services. - Designated officers can be penalized for failure to provide timely services, while citizens can appeal deficiencies to appellate authorities.

1. CHENNAI
III Floor, ‘Creative Enclave’,
148-150, Luz Church Road,
Mylapore,
Chennai - 600 004.
Tel: +91 - 44 - 24984821
BANGALORE
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
Tel: +91 - 80 - 65462400
COIMBATORE
#1533, Trichy Road,
Coimbatore – 641018.
Tel: +91 - 422 - 6552921
HYDERABAD
Flat No. A-701,
Brindavan Apartments,
Niloufer Hospital Road,
Redhills, Hyderabad - 500034.
Tel: +91 - 40 - 60506009
COCHIN
Suite 49, 8th Floor, Centre A,
Alapatt Heritage Building,
MG Road, Cochin – 682035
Tel: +91 - 484 - 6506216
EMAIL
info@altacit.com
WEBSITE
www.altacit.com
RIGHT TO SERVICE ACT
Lakshminarayanan Alaguraja
Advocate

2. CHENNAI
III Floor, ‘Creative Enclave’,
148-150, Luz Church Road,
Mylapore,
Chennai - 600 004.
Tel: +91 - 44 - 24984821
BANGALORE
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
Tel: +91 - 80 - 65462400
COIMBATORE
#1533, Trichy Road,
Coimbatore – 641018.
Tel: +91 - 422 - 6552921
HYDERABAD
Flat No. A-701,
Brindavan Apartments,
Niloufer Hospital Road,
Redhills, Hyderabad - 500034.
Tel: +91 - 40 - 60506009
COCHIN
Suite 49, 8th Floor, Centre A,
Alapatt Heritage Building,
MG Road, Cochin – 682035
Tel: +91 - 484 - 6506216
EMAIL
info@altacit.com
WEBSITE
www.altacit.com
Right to Service Act
Right to Public Services legislation in India comprises
statutory laws which guarantee time bound delivery of
services for various public services rendered by the
Government to citizen and provides mechanism for
punishing the errant public servant who is deficient in
providing the service stipulated under the statute.
Right to Service legislation are meant to reduce
corruption among the government officials and to
increase transparency and public accountability.

3. CHENNAI
III Floor, ‘Creative Enclave’,
148-150, Luz Church Road,
Mylapore,
Chennai - 600 004.
Tel: +91 - 44 - 24984821
BANGALORE
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
Tel: +91 - 80 - 65462400
COIMBATORE
#1533, Trichy Road,
Coimbatore – 641018.
Tel: +91 - 422 - 6552921
HYDERABAD
Flat No. A-701,
Brindavan Apartments,
Niloufer Hospital Road,
Redhills, Hyderabad - 500034.
Tel: +91 - 40 - 60506009
COCHIN
Suite 49, 8th Floor, Centre A,
Alapatt Heritage Building,
MG Road, Cochin – 682035
Tel: +91 - 484 - 6506216
EMAIL
info@altacit.com
WEBSITE
www.altacit.com
Center Govt Bill
The Citizen's Charter and Grievance Redressal
Bill 2011 also known as The Right of Citizens
for Time Bound Delivery of Goods and
Services and Redressal of their Grievances Bill,
2011 or Citizens Charter Bill was proposed by
Indian central legislation. It was tabled by V.
Narayanasamy, Minister of State for
Personnel, Public Grievances and Pensions, in
Lok Sabha in December 2011. The bill lapsed
due to dissolution of the 15th Lok Sabha.

4. CHENNAI
III Floor, ‘Creative Enclave’,
148-150, Luz Church Road,
Mylapore,
Chennai - 600 004.
Tel: +91 - 44 - 24984821
BANGALORE
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
Tel: +91 - 80 - 65462400
COIMBATORE
#1533, Trichy Road,
Coimbatore – 641018.
Tel: +91 - 422 - 6552921
HYDERABAD
Flat No. A-701,
Brindavan Apartments,
Niloufer Hospital Road,
Redhills, Hyderabad - 500034.
Tel: +91 - 40 - 60506009
COCHIN
Suite 49, 8th Floor, Centre A,
Alapatt Heritage Building,
MG Road, Cochin – 682035
Tel: +91 - 484 - 6506216
EMAIL
info@altacit.com
WEBSITE
www.altacit.com
Features
The Bill seeks to confer on every citizen the
right to time-bound delivery of specified
goods and services and to provide a
mechanism for Grievance Redressal. The Bill
makes it mandatory for every public authority
to publish a Citizen's Charter within six
months of the commencement of the Act,
failing which the official concerned would
face action, including a fine of up to Rs.
50,000 from his salary and disciplinary
proceedings.

5. CHENNAI
III Floor, ‘Creative Enclave’,
148-150, Luz Church Road,
Mylapore,
Chennai - 600 004.
Tel: +91 - 44 - 24984821
BANGALORE
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
Tel: +91 - 80 - 65462400
COIMBATORE
#1533, Trichy Road,
Coimbatore – 641018.
Tel: +91 - 422 - 6552921
HYDERABAD
Flat No. A-701,
Brindavan Apartments,
Niloufer Hospital Road,
Redhills, Hyderabad - 500034.
Tel: +91 - 40 - 60506009
COCHIN
Suite 49, 8th Floor, Centre A,
Alapatt Heritage Building,
MG Road, Cochin – 682035
Tel: +91 - 484 - 6506216
EMAIL
info@altacit.com
WEBSITE
www.altacit.com
State Act
Madhya Pradesh became the first state in
India to enact Right to Service Act on 18
August 2010 and Bihar was the second to
enact this bill on 25 July 2011. Several other
states like Bihar, Delhi, Punjab, Rajasthan,
Himachal Pradesh, Kerala, Uttarakhand,
Haryana, Uttar Pradesh, Odisha and
Jharkhand have introduced similar legislation
for effectuating the right to service to the
citizen.

6. CHENNAI
III Floor, ‘Creative Enclave’,
148-150, Luz Church Road,
Mylapore,
Chennai - 600 004.
Tel: +91 - 44 - 24984821
BANGALORE
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
Tel: +91 - 80 - 65462400
COIMBATORE
#1533, Trichy Road,
Coimbatore – 641018.
Tel: +91 - 422 - 6552921
HYDERABAD
Flat No. A-701,
Brindavan Apartments,
Niloufer Hospital Road,
Redhills, Hyderabad - 500034.
Tel: +91 - 40 - 60506009
COCHIN
Suite 49, 8th Floor, Centre A,
Alapatt Heritage Building,
MG Road, Cochin – 682035
Tel: +91 - 484 - 6506216
EMAIL
info@altacit.com
WEBSITE
www.altacit.com
Timeframe
Some of the common public services which
are to be provided within the fixed time frame
as a right under the Acts, includes issuing
caste, birth, marriage and domicile
certificates, electric connections, voter’s card,
ration cards, copies of land records, etc.

7. CHENNAI
III Floor, ‘Creative Enclave’,
148-150, Luz Church Road,
Mylapore,
Chennai - 600 004.
Tel: +91 - 44 - 24984821
BANGALORE
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
Tel: +91 - 80 - 65462400
COIMBATORE
#1533, Trichy Road,
Coimbatore – 641018.
Tel: +91 - 422 - 6552921
HYDERABAD
Flat No. A-701,
Brindavan Apartments,
Niloufer Hospital Road,
Redhills, Hyderabad - 500034.
Tel: +91 - 40 - 60506009
COCHIN
Suite 49, 8th Floor, Centre A,
Alapatt Heritage Building,
MG Road, Cochin – 682035
Tel: +91 - 484 - 6506216
EMAIL
info@altacit.com
WEBSITE
www.altacit.com
State wise list
State Act title Status
Punjab Right to Public Service Act, 2011 Notified
Uttarakhand The Uttarakhand Right to Service Act, 2011 Notified
Madhya Pradesh
Madhya Pradesh Lok Sewaon Ke Pradan Ki Guarantee
Adhiniyam, 2010 Enacted
Bihar Bihar Lok sewaon ka adhikar Adhiniyam, 2011 Enacted
Delhi
Delhi (Right of Citizen to Time Bound Delivery of Services) Act,
2011 Notified
Jharkhand Right to Service Act, 2011 Notified
Himachal Pradesh Himachal Pradesh Public Services Guarantee Act, 2011 Notified
Rajasthan Rajasthan Public Service Guarantee Act, 2011 Notified
Uttar Pradesh Janhit Gurantee Act, 2011 Enacted
Kerala The Kerala State Right to Service Act,2012 Enacted

8. CHENNAI
III Floor, ‘Creative Enclave’,
148-150, Luz Church Road,
Mylapore,
Chennai - 600 004.
Tel: +91 - 44 - 24984821
BANGALORE
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
Tel: +91 - 80 - 65462400
COIMBATORE
#1533, Trichy Road,
Coimbatore – 641018.
Tel: +91 - 422 - 6552921
HYDERABAD
Flat No. A-701,
Brindavan Apartments,
Niloufer Hospital Road,
Redhills, Hyderabad - 500034.
Tel: +91 - 40 - 60506009
COCHIN
Suite 49, 8th Floor, Centre A,
Alapatt Heritage Building,
MG Road, Cochin – 682035
Tel: +91 - 484 - 6506216
EMAIL
info@altacit.com
WEBSITE
www.altacit.com
State wise list
State Act title Status
Karnataka
The Karnataka (Right Of Citizens to Time Bound Delivery Of
Services) Bill, 2011 Notified
Chhattisgarh Chhattisgarh Lok Seva Guarantee Bill, 2011 Notified
Jammu and Kashmir The Jammu and Kashmir Public Services Guarantee Act, 2011 Notified
Odisha Odisha Right to Public Services Act, 2012 Notified
Assam Assam Right to Public Services Act, 2012 Notified
Central Government Citizen's Charter and Grievance Redressal Bill 2011 Proposed
Gujarat Gujarat (Right of Citizens to Public Services) Bill, 2013 Enacted
West Bengal West Bengal Right to Public Services Bill, 2013 Notified
Goa
The Goa (Right to Time-Bound Delivery of Public Services) Act,
2013 Notified
Haryana The Haryana Right to Service Act, 2014 Notified
Maharashtra Maharashtra Right to Public Services Ordinance, 2015 Notified

9. CHENNAI
III Floor, ‘Creative Enclave’,
148-150, Luz Church Road,
Mylapore,
Chennai - 600 004.
Tel: +91 - 44 - 24984821
BANGALORE
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
Tel: +91 - 80 - 65462400
COIMBATORE
#1533, Trichy Road,
Coimbatore – 641018.
Tel: +91 - 422 - 6552921
HYDERABAD
Flat No. A-701,
Brindavan Apartments,
Niloufer Hospital Road,
Redhills, Hyderabad - 500034.
Tel: +91 - 40 - 60506009
COCHIN
Suite 49, 8th Floor, Centre A,
Alapatt Heritage Building,
MG Road, Cochin – 682035
Tel: +91 - 484 - 6506216
EMAIL
info@altacit.com
WEBSITE
www.altacit.com
Appellate Authority
On failure to provide the service by the designated
officer within the given time or rejected to provide the
service, the aggrieved person can approach the First
Appellate Authority. The First Appellate Authority, after
making a hearing, can accept or reject the appeal by
making a written order stating the reasons for the order
and intimate the same to the applicant, and can order
the public servant to provide the service to the
applicant

10. CHENNAI
III Floor, ‘Creative Enclave’,
148-150, Luz Church Road,
Mylapore,
Chennai - 600 004.
Tel: +91 - 44 - 24984821
BANGALORE
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
Tel: +91 - 80 - 65462400
COIMBATORE
#1533, Trichy Road,
Coimbatore – 641018.
Tel: +91 - 422 - 6552921
HYDERABAD
Flat No. A-701,
Brindavan Apartments,
Niloufer Hospital Road,
Redhills, Hyderabad - 500034.
Tel: +91 - 40 - 60506009
COCHIN
Suite 49, 8th Floor, Centre A,
Alapatt Heritage Building,
MG Road, Cochin – 682035
Tel: +91 - 484 - 6506216
EMAIL
info@altacit.com
WEBSITE
www.altacit.com
Appellate Authority
An appeal can be made from the order of the First
Appellate Authority to the Second Appellate
Authority, who can either accept or reject the
application, by making a written order stating the
reasons for the order and intimate the same to the
applicant, and can order the public servant to provide
the service to the applicant or can impose penalty on
the designated officer for deficiency of service
without any reasonable cause, which can range from
Rs. 500 to Rs. 5000 or may recommend disciplinary
proceedings. The applicant may be compensated out
of the penalty imposed on the officer.

11. CHENNAI
III Floor, ‘Creative Enclave’,
148-150, Luz Church Road,
Mylapore,
Chennai - 600 004.
Tel: +91 - 44 - 24984821
BANGALORE
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
Tel: +91 - 80 - 65462400
COIMBATORE
#1533, Trichy Road,
Coimbatore – 641018.
Tel: +91 - 422 - 6552921
HYDERABAD
Flat No. A-701,
Brindavan Apartments,
Niloufer Hospital Road,
Redhills, Hyderabad - 500034.
Tel: +91 - 40 - 60506009
COCHIN
Suite 49, 8th Floor, Centre A,
Alapatt Heritage Building,
MG Road, Cochin – 682035
Tel: +91 - 484 - 6506216
EMAIL
info@altacit.com
WEBSITE
www.altacit.com
Power of Civil Court
The appellate authorities has been
granted certain powers of a Civil Court
while trying a suit under Code of Civil
Procedure, 1908, like production of
documents and issuance of summon to
the Designated officers and appellants.

12. CHENNAI
III Floor, ‘Creative Enclave’,
148-150, Luz Church Road,
Mylapore,
Chennai - 600 004.
Tel: +91 - 44 - 24984821
BANGALORE
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
Tel: +91 - 80 - 65462400
COIMBATORE
#1533, Trichy Road,
Coimbatore – 641018.
Tel: +91 - 422 - 6552921
HYDERABAD
Flat No. A-701,
Brindavan Apartments,
Niloufer Hospital Road,
Redhills, Hyderabad - 500034.
Tel: +91 - 40 - 60506009
COCHIN
Suite 49, 8th Floor, Centre A,
Alapatt Heritage Building,
MG Road, Cochin – 682035
Tel: +91 - 484 - 6506216
EMAIL
info@altacit.com
WEBSITE
www.altacit.com
Lack of Awareness
Due to lack of awareness, this act is not too much
known to every Person. Even this act is not passed by
some states of India till now. In states, where this Act
is passed by the Govt., there are not so many
complaints lodged by the People. Govt. should
arrange for the awareness seminars of Right to
Service Act at public places. Colleges, Societies and
Other Institutions should come forward for the
arrangement of these seminars, which will bring more
awareness in the public and create a fear in the mind
of Public servant to perform his duty within stipulated
time.

13. CHENNAI
III Floor, ‘Creative Enclave’,
148-150, Luz Church Road,
Mylapore,
Chennai - 600 004.
Tel: +91 - 44 - 24984821
BANGALORE
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
Tel: +91 - 80 - 65462400
COIMBATORE
#1533, Trichy Road,
Coimbatore – 641018.
Tel: +91 - 422 - 6552921
HYDERABAD
Flat No. A-701,
Brindavan Apartments,
Niloufer Hospital Road,
Redhills, Hyderabad - 500034.
Tel: +91 - 40 - 60506009
COCHIN
Suite 49, 8th Floor, Centre A,
Alapatt Heritage Building,
MG Road, Cochin – 682035
Tel: +91 - 484 - 6506216
EMAIL
info@altacit.com
WEBSITE
www.altacit.com
Tamilnadu
Tamilnadu government is yet to implement Right to
Service Act despite several petitions. In 2015, the
government informed the Madras high court that there
was `no dire necessity' to enact a law to ensure time-
bound delivery of government services. The
government has said all the departments -except those
that did not have to interact with the public -had
published the citizen charter containing the details of
services provided by them.

14. CHENNAI
III Floor, ‘Creative Enclave’,
148-150, Luz Church Road,
Mylapore,
Chennai - 600 004.
Tel: +91 - 44 - 24984821
BANGALORE
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
Tel: +91 - 80 - 65462400
COIMBATORE
#1533, Trichy Road,
Coimbatore – 641018.
Tel: +91 - 422 - 6552921
HYDERABAD
Flat No. A-701,
Brindavan Apartments,
Niloufer Hospital Road,
Redhills, Hyderabad - 500034.
Tel: +91 - 40 - 60506009
COCHIN
Suite 49, 8th Floor, Centre A,
Alapatt Heritage Building,
MG Road, Cochin – 682035
Tel: +91 - 484 - 6506216
EMAIL
info@altacit.com
WEBSITE
www.altacit.com
Under the Purview of the
Act
Experts say planning permission, building plan
approval , property tax assessment, electricity
connection, water connection, driving licences,
vehicle registration, passports, ration cards, caste,
domicile and income certificates and social security
pensions should be brought under the purview of the
Act.

15. CHENNAI
III Floor, ‘Creative Enclave’,
148-150, Luz Church Road,
Mylapore,
Chennai - 600 004.
Tel: +91 - 44 - 24984821
BANGALORE
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
Tel: +91 - 80 - 65462400
COIMBATORE
#1533, Trichy Road,
Coimbatore – 641018.
Tel: +91 - 422 - 6552921
HYDERABAD
Flat No. A-701,
Brindavan Apartments,
Niloufer Hospital Road,
Redhills, Hyderabad - 500034.
Tel: +91 - 40 - 60506009
COCHIN
Suite 49, 8th Floor, Centre A,
Alapatt Heritage Building,
MG Road, Cochin – 682035
Tel: +91 - 484 - 6506216
EMAIL
info@altacit.com
WEBSITE
www.altacit.com
THANK YOU