1. Richard Inserra
10405 Peonia Court ▪ Austin, Texas 78733 ▪ (512) 263-1293 (H) ▪ (512) 426-4316 (C) ▪ rickinserra@gmail.com
PROFILE
A materials management professional in the high-technology manufacturing sector with extensive experience in
procurement, quality assurance, reliability engineering, component engineering, and cost and pricing analysis. An
expert in customer liaison responsibilities and communicating customer material requirements to all functional
areas of the manufacturing enterprise. Highly-skilled in process development and continuous improvement for
manufacturing and engineering processes, and a recipient of four awards for team leadership, customer focus, and
performance excellence while at Flextronics International, Solectron, and Texas Instruments. Staff management
experience includes supervision of a combination of salaried and hourly workers.
KEY SKILLS
• SAP PLM/ERP
• BaaN ERP
• Agile PLM
• Arena Solutions PLM/ERP
• Product Change Notifications (PCNs)
• Design for Manufacturability (DFM)
• Materials Management
• Project Management
• Six Sigma
• 5S Methodology
• Lean Manufacturing
• Kaizen Continuous Improvement
• Just-In-Time (JIT) Manufacturing
• Total Quality Management (TQM)
• ISO9001
• MS Office
PROFESSIONAL EXPERIENCE
Flextronics International, Ltd., Austin, Texas, 2007 – 2016
Project Leader, Materials and Component Engineering
• Responsible for managing customer requirements for circuit boards and system assemblies of Cisco Systems
products, including approved manufacturers' lists (AMLs), product change notifications (PCNs), and bill of
materials (BOM) descriptions via updates to SAP. Achieved 0% operational disruptions via an average cus-
tomer response time at 50% below the standard allotment, maintaining a high level of coordination with
manufacturing, product engineering, purchasing, site planning, and the support team in Guadalajara, Mexico.
• Managed quality system documentation for plant-wide AML processes.
• Project manager of a successful migration of customer and manufacturing data for Dominion Voting Systems
Corp., meeting an aggressive production deadline. Identified and resolved hundreds of data integrity issues
involving AML and procurement within half the time budgeted.
• Project Manager of a highly-complex and successful migration and data conversion to SAP for Data Domain
Corp., Isilon Systems, and EMC Corp., designing new AML processes for each customer.
• Instrumental in the successful migration of customer AML data from SAP to BaaN for the Austin site. Prepared
data for migration and reviewed alignment with requirements for materials and component engineering,
purchasing, receiving, and incoming inspection. Developed a new module for materials disqualification
reporting and conducted system testing prior to going live.
• Utilized DFM, 5S, and Lean manufacturing methodologies to reduce material shortages (by 25%), material
costs (by 30%), manufacturing set-up time (by 40%), processing time (by 10%), and product defects (by 25%),
resulting in improved product quality and reliability while lowering product costs by 12%.
• Project manager using Lean methodologies to develop manufacturing support processes for materials
management, materials handling, transitioning design to production, engineering change orders (ECOs), AMLs,
intellectual property requirements, and the technical request process.
• Received a "Flextronics eThanX Award" from the Austin site management team (2014).
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2. Solectron Corporation, Austin, Texas, 1998 – 2007
Project Leader, Materials and Component Engineering
• Responsible for managing revisions to material requirements for Cisco Systems products to comply with the
European Union's RoHS Directive, which replaced prohibited chemicals with safer alternatives.
• Managed compliance with ISO9001 requirements for materials management, quality management, and IT
systems, via the preparation and maintenance of several operating instructions and manuals.
• Project manager for the successful data migration of procurement and supplier sourcing data, from a main-
frame computer to a new SAP PLM/ERP system, involving over 60,000 line items.
• Supported the development and integration of customized enterprise applications and databases for a suc-
cessful BaaN system implementation, providing AML functional requirements and technical specifications.
• Project manager for a team which applied Kaizen methodologies to improve plant-wide supplier sourcing,
order placement, and materials quality, resulting in a reduction of procurement delays (by 70%), material
defects (by 35%), and process cycle time for customer change requests (by 30%).
• Project manager for another Kaizen team, improving the AML management process via solutions involving
automation, database design, and batch processing of customer orders for an annual cost savings of $400,000.
• Project manager of a Lean manufacturing and Six Sigma initiative for reducing component defects. Identified
12 enhancements to the materials management system involving improvements to database design, partial
automation of data entry, and development of online reference documentation and drop-down features.
Average transaction time was reduced by 40%, with an annual savings of 2,000 man-hours per year.
• Contributed to another Lean manufacturing and Six Sigma initiative for reducing surface mount technology
(SMT) downtime (by 20%), component carrier mis-feeds (by 75%), and wasted operator motion (by 10%).
• Project manager for establishing business requirements for an automated system for materials deviations.
Developed supporting business processes and trained enterprise staff in support of solution implementation.
• Responsible for developing a new business process for system linking blank integrated circuits (ICs) and
EPROM fully-programmed devices, resulting in a productivity improvement for plant-wide staff of
approximately 1,500 man-hours per year. Determined a solution which made use of existing system
capabilities to preempt the need to develop a new application, thus saving roughly $100,000 in development
costs.
• Supervised 5 employees and trained the support staff for a project leader based in Guadalajara, Mexico.
• Received the "Quality Award for Excellence" from the Austin site management team (2001).
• Received the "Solectron Texas Employee Appreciation Award" from the Materials Management team (2000).
Solectron Corporation, Austin, Texas, 1996 – 1998
Quality Assurance Engineer, Materials Engineering
• Developed alternative sourcing options for reducing material costs by $200,000 per year.
• Developed a plant-wide Product Change Notification (PCN) process.
• Promoted to assistant manager of the materials engineering department.
Texas Instruments, Inc., (Custom Manufacturing Services Group), Austin, Texas, 1991 – 1996
Quality Assurance Engineer, Materials Engineering
• Supported over 50% of circuit board revenues for the Custom Manufacturing Services Group, establishing
material requirements for 37 prototype and production products. Published a monthly report summarizing
quality issues, root causes, corrective actions, and lessons learned.
• Identified annual cost savings of $800,000 resulting from the exploitation of alternative materials sourcing
strategies for LCDs, EPLDs, EPROMs, SIMMs, RAMs, DRAMs, Programmable PCBs, Connectors, DC/DC Con-
verters, Label Kits, and other components for custom circuit boards.
• Implemented a procedure using "better than" contractual agreements, which simplified the process for up-
dating the list of approved component suppliers, thus eliminating the need to obtain prior customer approval,
saving roughly 500 man-hours per year.
• Led a development team for several business processes, including product startup workflow for the creation
of bills of material, approved supplier lists, part number generation, and order management databases.
• Received an "Employee Appreciation Award" from the division's Program Management Office (1992).
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4. Texas Instruments, Inc., (Defense Systems and Equipment Group), Dallas, Texas, 1980 – 1991
Cost Estimator, 1986 – 1991
• Responsible for preparing cost analyses and pricing support packages for defense contract proposals. Also partici-
pated in contract negotiations.
Senior Manufacturing Engineer, 1985 – 1986
• Supported printed circuit board (PCB) manufacturing operations through the coordination of several functional
areas, including Order Entry, Production Control, Quality Assurance, and Fabrication.
Material Control Supervisor, 1983 – 1985
• Supervised 2 staff in the order entry department and 2 additional staff in the materials warehouse.
Production Planning Supervisor, 1981 – 1983
• Responsible for coordinating several functional areas, including Engineering, Fabrication, Quality Assurance, and
Maintenance, and presenting weekly status reports to management. Also supervised 2 staff in the production
control department.
Manufacturing Engineer, 1980 – 1981
• Responsible for product work order releases, capacity planning, budget forecasting, cost variance analysis, and
monthly status reports to management.
EDUCATION
• State University of New York at Buffalo
B.S. Industrial Technology, GPA of 3.28/4.00
• State University of New York at Morrisville
A.A.S Automotive Technology, GPA of 3.27/4.00, Dean's List, Top 5% of Class
CERTIFICATIONS
• ISO Lead Auditor
• Process Benchmarking
• Concurrent Engineering
• Business Process Development
• Just-In-Time (JIT) Manufacturing
• Six Sigma
• Lean Team Workshop
• Kaizen Team Workshop
• Juran Quality Management
• Malcolm Baldridge Quality Award
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