Richard K. Bretton is a detail-oriented desktop technician and application support specialist with experience in technical support, front end development, and logistics. He has advanced skills in C#.NET, ASP.NET, SQL, and hardware troubleshooting. Bretton strives to devise innovative solutions to meet business needs and has a proven track record of quickly learning new technologies. He has over 15 years of experience in roles supporting end users, developing websites, and preparing equipment for events.

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RICHARD K. BRETTON
9849 Glenwood Street, Overland Park, Kansas 66212 • 913-963-9662
rbretton0807@gmail.com • https://www.linkedin.com/in/richard-bretton-61b5b931
DESKTOP TECHNICIAN & APPLICATION SUPPORT SPECIALIST
CompTIA A+ Technician | Microsoft Certified Specialist | Web Application Development
Detail-oriented desktop technician and application support specialist with great success devising innovative and
tailored solutions to meet ever-changing business requirements within organizations. Advanced skill with leading-
edge development tools complemented by proven ability to assimilate and rapidly utilize emerging technologies.
Solid application and hardware knowledge with technical experience in comprehensive web applications.
TECHNICAL SKILLS
Applications: Visual Studio 2010, C#.NET, ASP.NET, ADO.NET, AJAX, LINQ, MVC,EF,WCF, SQL, SQL Server
2008, SSMSE 2008, HTML5, JavaScript, jQuery, CSS 2 and 3, Windows 7, Database Design, Python
Hardware Components: HD/SSD,motherboards,GPUs,RAM, power supply and assorted peripherals such as:
mice/keyboard, smart card readers, SD cards, as well as basic troubleshooting for monitors, basic network setting
up of LAN and WAN. Knowledge of network cabling (mostly RJ11 and RJ45) as well as fiber optic cables: ST, SC,
LC. Knowledge of printers and troubleshooting thermal, inkjet, laser printers, and impact printers
PROFESSIONAL EXPERIENCE
Deluxe Corporation – Lenexa, Kansas
TECHNICAL SUPPORT SPECIALIST, August 2015 to March 2016
Recognized as one of the top-performing agents on the team, consistently winning awards and praise from senior
management. Directly participated in all 3 support types: calls, email and chat to actively mediate and solve
customer problems. Liaised directly with customers and escalated issues as necessary and discovered acceptable
solutions.
 Utilized a ticketing and support system to distribute IT service ticket requests. Acted quickly to resolve end-
user issues and reduced escalated incidents by 90%
 Utilize command line to troubleshoot basic network issues. Reduce the amount of escalated issues by 75%
 Distributed tickets based on interaction type. Decreased the manual assignment of tickets by 90%
 Employed the use of technical experts located within the call center as well as outside of the building.
Developed relationships and rapport with these key technical contacts.
VinSolutions – Overland Park, Kansas
FRONT END DEVELOPER, September 2013 to July 2014
Supported the front end operations for 15,000 car dealerships across the United States. Effectively managed
change through a robust CMS (change management system.) Responded to help desk tickets that often required
the engagement of a cross functional team to solve complex issues.
 Added stores to the Masterpage and .aspx content pages. Gathered required information from store
management and reduced the turnaround time for website additions by 70%
 Designed websites for car dealerships that were both functional and visually appealing. Increased internet
sales by an average of 60% per client.
 Quickly responded to help desk tickets that were urgent in nature or regarding change requests. Reduced
the amount of escalated help desk tickets by 80%

2. RICHARD K. BRETTON
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H&R Block – Leawood, Kansas
TIER 1 TECHNICIAN, October 2012 to March 2013
Troubleshot and resolved issues for approximately 15,000 H&R block stores nationwide. Prioritized workload based
on financial risk and impact to the organization.
 Regularly maintained and inspected equipment for damage or updates, reducing equipment downtime.
Circuit City – Lenexa, Kansas
PRODUCT SPECIALIST, July 2005 to May 2006 and September 2006 to June 2007
Collaboratively led a team of product specialists in the organization and physical inventory of merchandise. Trained,
on-boarded and procured the necessary resources to set the team up for continued successful operations.
 Deployed corporate merchandising and product placement techniques throughout the store. Boosted sales
of strategically placed merchandise by 75%
 Controlled inventory daily through the use of forecasting and planning techniques. Reduced the amount of
overspend on inventory by $1,500 per month
 Sold and marketed product protection plans for electronics purchased at the store. Regularly exceeded
sales goals on protection plans by 90%
B’nai Brith Beber Camp – Mukwonago, Wisconsin
ASSISTANT LOGISTICS DIRECTOR, June 2006 to August 2006
Prepared sound systems and other peripherals for activities, shows and other events at a summer camp setting.
Detailed the movement of people and equipment to time event start and stop times perfectly.
 Liaised with camp directors and activity coordinators to determine the start and stop time for events and
activities. Maintained a 100% accuracy rate for on time setup and scheduling of equipment.
 Maintained the computer network for camper’s use. Reduced the amount of network downtime by 90%
 Compiled information and scheduling for nightly camp programs. Employed the use of technology to make
the experience enjoyable for campers.
EDUCATION & CERTIFICATION
Application Developer in C# .NET Program
CENTRIQ TRAINING, LEAWOOD, KANSAS
CERTIFICATION
MICROSOFT CERTIFIED TECHNOLOGY SPECIALIST
COMPTIA A+ CERTIFIED