9. Defining Business Intelligence What is Business Intelligence? A set of technologies and processes that use data to understand and analyze business performance (Davenport & Harris, 2007) A software platform that provides data integration, information delivery, and analysis to help organizations learn, understand, and optimize their business (Gartner 2010) 4
10. DefiningBusiness Intelligence Our definition: A combination of technologies and processes that enable an enterprise to plan, analyze, and monitor the organizational performance. 5
12. Elements of a BI Solution – Key Features 7 Sources: Kathleen Wilhide, “Evaluation Criteria for Selecting a Successful Business Performance Management Solution,” IDC Web site, January 2006; Vendor Web sites.
13. Elements of a BI Solution – Key Processes 8 Sources: Kathleen Wilhide, “Evaluation Criteria for Selecting a Successful Business Performance Management Solution,” IDC Web site, January 2006; Vendor Web sites.
14. BI Solution Model 9 Analytic Reports PRESENTATION & WORKFLOW Plan / Forecast Scorecard / Dashboard Data Warehouse CONSOLIDATED DATA MULTIPLE SOURCE DATA Financial Operational External
23. Resources BI Capabilities Functional Depth Dedicated practice areas in core functional areas Technology Agnotisc Flexible methodology Consultant expertise 12 What are Resources Global’s Key Differentiators
Ask for show of hands – who is at a client that is implementing, has recently implemented, or is planning BI solution?
Walk thru key elements: Combination – has to involve both technology & process, otherwise it is just static.. Technologies – plural, not just one (as we’ll see later) Processes – people element, this is what drive the intelligence Plan / Analyze / Monitor – 3 key functions, all should be present in a full BI solution (will be discussed later)
Monitor – enables management to see the current state in a new way combined & rationalize current performance this is most often associated with traditional BIAnalyze – metrics based, looks behind the numbers more emerging areas in current BI, driven by several niche players current tech highly influenced by consumer/web technologiesPlanning – often the highest value driver for ROI allows org to look to the future, but base plans & expectations upon results from other two areas
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