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REVIEW 1-AFR
The document discusses a process mapping and gap analysis of AFR imports. It outlines the current process flow, which involves multiple steps from cargo arrival to delivery. It identifies some issues with the current lengthy and system-dependent process, including delays, errors, and wasted time. The document suggests implementing an internal real-time information sharing system to help frontline employees access updated data and status across departments, which could help address the issues identified.
REVIEW 1-AFR
- 1. PROCESS MAPPING ANDGAP ANALYSIS OF AFR IMPORTS 1AFR IMPORTS APRIL6-10(WEEK:1)
- 2. GLOBAL FORWARDING &FREIGHT DIVISION GLOBALLY IN A NUT SHELL NO1 & EFFICIENT MOVEMENT OF FRIEGHT WORLDWIDE SIZE & EXPERIENCE MADE IT TAILORED HEIGHTS SUCCESFULLY HELPS BOTH SMALL OR EXPERIENCED LOGISTICS TO IMPROVE AIR OR OCEAN FRIEGHT OPERATION 2AFR IMPORTS APRIL6-10(WEEK:1)
- 3. NEW SOLUTIONS FOR CUSTOMERS BUILDING UP COMPREHENSIVE TRANSPORT NETWORK SIMPLIFIED& STANDARDISED PROCESS 3 KEY FOCUSES 3AFR IMPORTS APRIL6-10(WEEK:1)
- 4. DOOR TO MORE PRODUCT • ALLIN 1 BOOKING BLENDED AIR & OCEAN FRIEGHT • PROVIDES A SEAMLESS MIX BUILT MANAGED BY EXPERTS TEAM • NOT BY AIRPORT GROUND/STAFF 4AFR IMPORTS APRIL6-10(WEEK:1)
- 5. • STD. ITSERVICES • E-TRANSFER-LESS PAPER WORKS • RIGHT BALANCE BTWN CENTRAL & REGIONAL FUNCTION • INCREASED REGULATIONS • CO2 EMISSION CONTROLLS • EMERGING MARKETS • BALANCE BTWN BUDGET & SERVICE DELIVERY QLTY • CLEAR INVOICES • DHL INTERACTIVE(DHLi) • LESS PAIN & EFFORT WITH CARRYING,CUSTOMER COMPLIANCE • CARGO INSURANCE STRENGTH WEAKNESS OPPERTUNITIESTHREAT 5AFR IMPORTS APRIL6-10(WEEK:1)
- 6. AFR IMPORTS TEAM CONSISTS OF: TEAMLEADER 3 DY. MANAGERS 3 SENIOR EXECUTIVES 6AFR IMPORTS APRIL6-10(WEEK:1)
- 7. DESPATCHED ITEMS HAVE: 7 HAWB AFR IMPORTSAPRIL6-10(WEEK:1)
- 8. FLOW CHART OFACTIVITIRES BEING CARRIED OUT CARGO ARRIVAL NOTICE RAISING CAN / SEGGREGATING DOCUMENTS CHECKING & RELEASING TO CHA THROUGH DELIVERY COUNTER RATE CHECKING & DESPATCHING 8AFR IMPORTS APRIL6-10(WEEK:1)
- 9. FOLLOW UP &CLAIMS MANAGEMENT COORDINATES BTWN AIRLINES & CUSTOMERS • DDU-DELIVERY DUTY UNPAID • DDP-DELIVERY DUTY PAID DDP--->MANDATORY DOCUMENTS---->GIVES A GREEN LIGHT • ONCE APPROVED • MAKE DUTY AMOUNT, VOUCHER IS PREPARED CLAIM CAN BE :-DAMAGE-MISMATCH • PRECLAIM-15DAYS OF ARRIVAL • 3YRS –CLOSING A FILE 9AFR IMPORTS APRIL6-10(WEEK:1)
- 10. •AN OPERATIONAL PERFORMANCEASSESMENT TOOLS •ASSES THE PERFORMANCE AND DEVIATION FROM THE EXPECTED LEVEL GLOBAL KPI 10AFR IMPORTS APRIL6-10(WEEK:1)
- 11. REVISED KPI 11AFR IMPORTSAPRIL6-10(WEEK:1)
- 12. USER DRIVEN SYSTEM DRIVEN ANTICIPATED UNCONTROLLED 12AFRIMPORTS APRIL6-10(WEEK:1)
- 13. OBSERVATIONS • LENGTHY PROCESS •HIGHLY SYSTEM DEPENDENT • DELAYED NORMAL DELIVERY DELIVERY COUNTER • NORMAL PROCESS IS AFFECTED WITH QUERRIES • CHANCE FOR HUMAN ERROR • TIME IS WASTED BACK OFFICE 13AFR IMPORTS APRIL6-10(WEEK:1)
- 14. SUGGESTION INTERNAL REAL TIME INFORMATIONSHARING SYSTEM DATAS FROM DEPARTMENTS DATAS FROM DEPARTMENTS DATAS FROM DEPARTMENTS CHECKS FOR THE RESULTS QUERIES QUERIES FRONT LINE EMPLOYEES RESULTS INCOMING OUTGOING 14AFR IMPORTS APRIL6-10(WEEK:1)
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- 16. THANK YOU 16AFR IMPORTSAPRIL6-10(WEEK:1)