This document discusses transparency and communication in school districts. It argues that transparency alone is not enough - districts must also communicate effectively. Communication is a two-way process that requires a sender, message, and recipient. Transparency alone does not ensure communication or understanding. To build trust, districts must be both transparent and proactively communicate important information to stakeholders through various channels. The document provides tips for districts to improve communication, such as listening, using clear language, and developing rapport.
This document provides tips and guidelines for managing communication strategies during a crisis situation as an administrator. It defines what constitutes a crisis and provides examples of crises that could occur in a school setting. The document stresses the importance of being prepared by having an up-to-date crisis plan, contact lists, and designated spokesperson. It offers guidance on apologizing if needed, using prepared quotes, conducting interviews, and managing media interactions during a crisis.
The document discusses the importance of customer service and satisfaction. It states that customers are the most important part of any business and should be treated with respect. The document also notes that it is much more expensive for a business to acquire new customers than retain existing ones. Finally, it emphasizes that businesses should aim to exceed customer expectations in order to build loyalty and gain customer advocacy through positive word-of-mouth.
This document discusses the importance of customer service. It defines customer service as enhancing customer satisfaction through meeting expectations. A district's customers include employees, parents, students, board members, taxpayers, business leaders, and the media. Every customer is important. Good customer service is magical because it creates a connection with customers through things like a friendly smile. It provides tips for good customer service like listening, being accessible, keeping customers a priority, and over-delivering. It also gives advice for dealing with difficult customers such as assisting them quickly, smiling, listening without interrupting, not taking complaints personally, and requesting respect.
The document discusses customer experience ratings across different sectors based on customer feedback episodes. It provides ratings for 12 customer experience episodes across sectors like telecom, hospitality, health services, financial services, and consumer durables. The episodes are rated on a scale of 1 to 10 based on factors like quality of service, speed of service, staff knowledge, customer management skills etc. Common issues faced by customers like lack of patience, decision power, CRM strategy, feedback loops are also discussed along with recommendations to improve customer experience.
This document discusses the importance of transparency and communication for school districts. It argues that transparency and communication are both two-way processes that require a sender, a message, and an intended recipient. Transparency builds trust over time, while trust is essential for school districts because they "sell" safety, high expectations, equal opportunities, fiscal responsibility, and prepared graduates. The document provides tips for improving communication, such as listening, using "I" and "we" statements, conveying thoughts clearly without jargon, and developing rapport. It emphasizes that transparency does not mean exposing everything and communication means telling as much as possible to build trust within the community.
Make It Happen Club is an idea to help young people observe, develop and record the process of manifestation from inspiration to actualization. Contact Mary at keypen884@live.com.
This document describes a tool called "Make it Happen" that allows users to easily create, share, and manage events. The tool finds the best prices and solutions for planning events and handles all the arrangements, freeing up the user's time. It offers both free basic features and paid premium services that provide extra security and on-site support for events.
This document discusses transparency and communication in school districts. It argues that transparency alone is not enough - districts must also communicate effectively. Communication is a two-way process that requires a sender, message, and recipient. Transparency alone does not ensure communication or understanding. To build trust, districts must be both transparent and proactively communicate important information to stakeholders through various channels. The document provides tips for districts to improve communication, such as listening, using clear language, and developing rapport.
This document provides tips and guidelines for managing communication strategies during a crisis situation as an administrator. It defines what constitutes a crisis and provides examples of crises that could occur in a school setting. The document stresses the importance of being prepared by having an up-to-date crisis plan, contact lists, and designated spokesperson. It offers guidance on apologizing if needed, using prepared quotes, conducting interviews, and managing media interactions during a crisis.
The document discusses the importance of customer service and satisfaction. It states that customers are the most important part of any business and should be treated with respect. The document also notes that it is much more expensive for a business to acquire new customers than retain existing ones. Finally, it emphasizes that businesses should aim to exceed customer expectations in order to build loyalty and gain customer advocacy through positive word-of-mouth.
This document discusses the importance of customer service. It defines customer service as enhancing customer satisfaction through meeting expectations. A district's customers include employees, parents, students, board members, taxpayers, business leaders, and the media. Every customer is important. Good customer service is magical because it creates a connection with customers through things like a friendly smile. It provides tips for good customer service like listening, being accessible, keeping customers a priority, and over-delivering. It also gives advice for dealing with difficult customers such as assisting them quickly, smiling, listening without interrupting, not taking complaints personally, and requesting respect.
The document discusses customer experience ratings across different sectors based on customer feedback episodes. It provides ratings for 12 customer experience episodes across sectors like telecom, hospitality, health services, financial services, and consumer durables. The episodes are rated on a scale of 1 to 10 based on factors like quality of service, speed of service, staff knowledge, customer management skills etc. Common issues faced by customers like lack of patience, decision power, CRM strategy, feedback loops are also discussed along with recommendations to improve customer experience.
This document discusses the importance of transparency and communication for school districts. It argues that transparency and communication are both two-way processes that require a sender, a message, and an intended recipient. Transparency builds trust over time, while trust is essential for school districts because they "sell" safety, high expectations, equal opportunities, fiscal responsibility, and prepared graduates. The document provides tips for improving communication, such as listening, using "I" and "we" statements, conveying thoughts clearly without jargon, and developing rapport. It emphasizes that transparency does not mean exposing everything and communication means telling as much as possible to build trust within the community.
Make It Happen Club is an idea to help young people observe, develop and record the process of manifestation from inspiration to actualization. Contact Mary at keypen884@live.com.
This document describes a tool called "Make it Happen" that allows users to easily create, share, and manage events. The tool finds the best prices and solutions for planning events and handles all the arrangements, freeing up the user's time. It offers both free basic features and paid premium services that provide extra security and on-site support for events.
A business must anticipate, identify, and meet customer needs to be successful. By focusing on customers, a business can learn about weaknesses and how customers compare them to competitors. It also allows the business to understand what additional products/services customers want or don't want to pay for. To achieve customer focus, a business should train staff to prioritize customers, regularly check customer views, and have management act as "mystery shoppers" to focus on customer satisfaction.
How to provide excellent customer service with a store solutionOpenbravo
Good customer service needs to be supported by next generation point-of-sale that empowers employees with stock visibility, customer information, rich product search or mobile capabilities.
Board Members and Administrators are recognizing the important role that public relations can play to create a positive buzz in their community. Many districts operate a PR office with a limited staff or maybe no staff at all. How does your district survive? What techniques can be used? A veteran school PR professional will share his secrets of success in a session that will let you relax, laugh, interact, and learn.
This document provides tips for interacting with customers using technology like social media, websites, and surveys, as well as through constant communication via phone, email, and newsletters. It also recommends personal interaction with customers through open houses, charity events, and personalization to get to know customers better and show you care about them and their interests.
The document provides guidelines for communication about an upcoming school bond election. It states that school district employees can advocate for or against the bond before an election is called, but after an election is called they are only allowed to provide factual information to avoid violating political advertising laws. Advocacy includes asking voters to support or defeat the bond. District resources cannot be used for political advertising, and employees cannot advocate while using paid time or district property. Violations can be reported to the Texas Ethics Commission.
This document provides 21 tips for running an effective one-person public relations office for a school district. The tips include gaining support from leadership, educating the school board on PR roles, defining PR needs, building trust with media, staying organized, visiting campuses, writing professionally, getting community involvement, and networking. The presentation emphasizes customer service, crisis leadership, transparency, and documenting work as a "retirement book."
Social Media: Friend, Follower, or Casual ObserverBrad Domitrovich
Social Media: Friend, Follower, or Casual Observer” will be presented at the TASB Summer Leadership Institutes on June 11th in San Antonio and on June 18th in Fort Worth.
The document discusses how to implement effective customer service practices in schools. It defines customer service and notes that all staff from administrators to custodians should focus on serving students, parents, taxpayers and other stakeholders. The document provides steps for creating a customer service plan, including determining customer needs, training all employees, empowering staff to resolve issues, and recognizing excellent service. It emphasizes that great communication is key, such as greeting customers, making them feel important, listening, inviting feedback and saying thank you.
This presentation was developed for the San Felipe-Del Rio Consolidated Independent School District secretary and front office training held on August 9, 2010
This document discusses the key aspects of professional service. It identifies attitude, verbal skills, behavior, and meeting guest needs as the key areas of service. Some key characteristics of service are that it is intangible, produced and consumed simultaneously, and involves participation from the customer. The document emphasizes having a positive attitude, communicating clearly, exhibiting good product knowledge, listening to customers, and anticipating their needs. It stresses that service quality can improve a customer's experience and influence their decision to return.
20 Communication Tips for Coaches and Athletic EducatorsBrad Domitrovich
This document provides communication tips in 5 areas: customer service, dealing with difficult people, breaking bad news, working with the media, and a bonus tip. The tips include keeping customers the priority, over-delivering whenever possible, offering choices, being approachable, using logic over emotion, assisting difficult people quickly and efficiently, smiling, listening without interrupting, offering and requesting respect, never taking complaints personally, timing being everything when breaking bad news, being direct, dealing with emotions, committing to follow-up, ending with hope, never lying to the media, helping reporters, having memorable quotes ready, staying calm with the media, and preparing before being interviewed. The final tip is that everything written is a permanent record of professional
This document discusses the importance of soft skills for successful management. It begins with a quote emphasizing that soft skills are more important than hard skills for being a good manager. It then defines soft skills as skills relating to people issues that enhance human relations, such as negotiation skills and assertiveness. Hard skills are described as essential technical skills. The document argues that both hard and soft skills are needed - hard skills to do the job and soft skills to maintain relationships. It provides details on negotiation strategies and processes, and defines assertiveness as expressing thoughts and feelings appropriately without discomfort. The conclusion is that both skill types are important for business success, but soft skills are particularly vital for effective management.
The document provides tips for salespeople to successfully upsell additional products to customers. It states that upselling allows salespeople to increase average order value, profit margins, and bottom line revenues. The tips include talking to customers to understand their interests, explaining additional product benefits, letting customers decide what they can afford rather than assuming, offering special deals, and closing the sale before customers have time to reconsider. Following these tips can help salespeople turn small sales into larger ones by adding more value for the customer.
This document discusses best practices for guest service in the hotel industry. It emphasizes the importance of verbal and non-verbal communication with guests, including using an appropriate greeting, personalizing interactions, thanking guests, and active listening. Visual communication such as smiling and maintaining proper grooming standards is also important. The document stresses that guest service should be a central focus communicated to all employees through ongoing training programs. Guest feedback can help motivate strong service performance.
Excellent Customer Service, One Relationship At A TimeAnnMillerMarketing
These slides are a framework for a highly interactive presentation emphasizing WOW customer service, the power of nonverbal communication and assumptions we make based on nonverbal cues.
A "Moment of Magic" is when a guest has an interaction with service staff that exceeds their expectations and leaves them feeling good. To consistently create these moments, staff must give undivided attention, have a service attitude, anticipate needs, attend to details, and treat each guest differently by catering the experience to them. Providing exceptional customer service leads to delighted, loyal guests who generate more profits and incentives for employees.
A business must anticipate, identify, and meet customer needs to be successful. By focusing on customers, a business can learn about weaknesses and how customers compare them to competitors. It also allows the business to understand what additional products/services customers want or don't want to pay for. To achieve customer focus, a business should train staff to prioritize customers, regularly check customer views, and have management act as "mystery shoppers" to focus on customer satisfaction.
How to provide excellent customer service with a store solutionOpenbravo
Good customer service needs to be supported by next generation point-of-sale that empowers employees with stock visibility, customer information, rich product search or mobile capabilities.
Board Members and Administrators are recognizing the important role that public relations can play to create a positive buzz in their community. Many districts operate a PR office with a limited staff or maybe no staff at all. How does your district survive? What techniques can be used? A veteran school PR professional will share his secrets of success in a session that will let you relax, laugh, interact, and learn.
This document provides tips for interacting with customers using technology like social media, websites, and surveys, as well as through constant communication via phone, email, and newsletters. It also recommends personal interaction with customers through open houses, charity events, and personalization to get to know customers better and show you care about them and their interests.
The document provides guidelines for communication about an upcoming school bond election. It states that school district employees can advocate for or against the bond before an election is called, but after an election is called they are only allowed to provide factual information to avoid violating political advertising laws. Advocacy includes asking voters to support or defeat the bond. District resources cannot be used for political advertising, and employees cannot advocate while using paid time or district property. Violations can be reported to the Texas Ethics Commission.
This document provides 21 tips for running an effective one-person public relations office for a school district. The tips include gaining support from leadership, educating the school board on PR roles, defining PR needs, building trust with media, staying organized, visiting campuses, writing professionally, getting community involvement, and networking. The presentation emphasizes customer service, crisis leadership, transparency, and documenting work as a "retirement book."
Social Media: Friend, Follower, or Casual ObserverBrad Domitrovich
Social Media: Friend, Follower, or Casual Observer” will be presented at the TASB Summer Leadership Institutes on June 11th in San Antonio and on June 18th in Fort Worth.
The document discusses how to implement effective customer service practices in schools. It defines customer service and notes that all staff from administrators to custodians should focus on serving students, parents, taxpayers and other stakeholders. The document provides steps for creating a customer service plan, including determining customer needs, training all employees, empowering staff to resolve issues, and recognizing excellent service. It emphasizes that great communication is key, such as greeting customers, making them feel important, listening, inviting feedback and saying thank you.
This presentation was developed for the San Felipe-Del Rio Consolidated Independent School District secretary and front office training held on August 9, 2010
This document discusses the key aspects of professional service. It identifies attitude, verbal skills, behavior, and meeting guest needs as the key areas of service. Some key characteristics of service are that it is intangible, produced and consumed simultaneously, and involves participation from the customer. The document emphasizes having a positive attitude, communicating clearly, exhibiting good product knowledge, listening to customers, and anticipating their needs. It stresses that service quality can improve a customer's experience and influence their decision to return.
20 Communication Tips for Coaches and Athletic EducatorsBrad Domitrovich
This document provides communication tips in 5 areas: customer service, dealing with difficult people, breaking bad news, working with the media, and a bonus tip. The tips include keeping customers the priority, over-delivering whenever possible, offering choices, being approachable, using logic over emotion, assisting difficult people quickly and efficiently, smiling, listening without interrupting, offering and requesting respect, never taking complaints personally, timing being everything when breaking bad news, being direct, dealing with emotions, committing to follow-up, ending with hope, never lying to the media, helping reporters, having memorable quotes ready, staying calm with the media, and preparing before being interviewed. The final tip is that everything written is a permanent record of professional
This document discusses the importance of soft skills for successful management. It begins with a quote emphasizing that soft skills are more important than hard skills for being a good manager. It then defines soft skills as skills relating to people issues that enhance human relations, such as negotiation skills and assertiveness. Hard skills are described as essential technical skills. The document argues that both hard and soft skills are needed - hard skills to do the job and soft skills to maintain relationships. It provides details on negotiation strategies and processes, and defines assertiveness as expressing thoughts and feelings appropriately without discomfort. The conclusion is that both skill types are important for business success, but soft skills are particularly vital for effective management.
The document provides tips for salespeople to successfully upsell additional products to customers. It states that upselling allows salespeople to increase average order value, profit margins, and bottom line revenues. The tips include talking to customers to understand their interests, explaining additional product benefits, letting customers decide what they can afford rather than assuming, offering special deals, and closing the sale before customers have time to reconsider. Following these tips can help salespeople turn small sales into larger ones by adding more value for the customer.
This document discusses best practices for guest service in the hotel industry. It emphasizes the importance of verbal and non-verbal communication with guests, including using an appropriate greeting, personalizing interactions, thanking guests, and active listening. Visual communication such as smiling and maintaining proper grooming standards is also important. The document stresses that guest service should be a central focus communicated to all employees through ongoing training programs. Guest feedback can help motivate strong service performance.
Excellent Customer Service, One Relationship At A TimeAnnMillerMarketing
These slides are a framework for a highly interactive presentation emphasizing WOW customer service, the power of nonverbal communication and assumptions we make based on nonverbal cues.
A "Moment of Magic" is when a guest has an interaction with service staff that exceeds their expectations and leaves them feeling good. To consistently create these moments, staff must give undivided attention, have a service attitude, anticipate needs, attend to details, and treat each guest differently by catering the experience to them. Providing exceptional customer service leads to delighted, loyal guests who generate more profits and incentives for employees.