2. Using Technology
Use Social Media
◦ Facebook
◦ Twitter
◦ YouTube
Have a Website
◦ Have a Chat feature
◦ Have a Blog
Surveys
◦ Use sites like Surveymonkey.com
3. Constant Communication
Phone follow ups
◦ Check ups on customers that use your product
or service
E-mail blasts
◦ Send emails about upcoming specials and sales
◦ Send coupons for products and services that
they use frequently
E-Newsletters
◦ Talk about what news with the company
4. Personal Interaction
Open Houses
◦ You get to know your customer base better
Charity Events
◦ Get a new customer base
◦ It also show that you care about them
Customer Personalization
◦ Find their interest
◦ Find their confront level