John Andrew A. del Rosario is seeking a position that utilizes his skills and allows further development. He has a Bachelor's degree in English Literature and worked in customer service roles for over 5 years, currently as a Customer Service Team Leader. He is proficient in English communication, Microsoft Office, and has sales, marketing, and team management abilities.

1. JOHN ANDREW A. DEL ROSARIO
Zone 3, Lanzonez Street, Sapang Tagalog, San Miguel, Tarlac City
Mobile Phone: 0925 808 1608 Email: johnandrewdelrosario@gmail.com
Objective
To be an integral part of an organization that will recognize my skills and allow my further development by
maximizing my potentials.
Education
● TERTIARY EDUCATION
Polytechnic University of the Philippines (PUP)
Bachelor of Arts in English, major in Literature, minor in Grammar
Sta. Mesa, Manila
2007 – 2011
● SECONDARY EDUCATION
Dominican College of Tarlac
Capas, Tarlac
2003 – 2007
● PRIMARY EDUCATION
Dominican College of Tarlac
Capas, Tarlac
1997 – 2003
Work Experience
POSITION: Customer Service Team Leader (NETSPEND)
Solutions People Innovation (SPI Global) - a PLDT Subsidiary
Makati
January 2015 – Present (8 Months)
JOB DESCRIPTION:
 Drives the development of agents in terms of customer service and high performance.
 Ensure strict adherence to company policies and procedural guidelines.
 Perform quality checks, develop and review performance reports, identify areas to improve, and
implement measures to improve performance levels and meet objectives.
 Assisting in resolving conflict, issues related to people concerns
 Responsible in supervising 15-25 Agents/Representatives.
 Responsible on escalated issues and takes Supervisory calls
POSITION: Customer Service & Sales Representative - Subject Matter Expert (NETSPEND)
Solutions People Innovation (SPI Global) - a PLDT Subsidiary
Sampaloc, Manila
November 2013 – January 2015(1 Year 3 Months)
JOB DESCRIPTION:
 Receives in-bound calls from the US
 Processes debit card activation
 Responsible for potential customer acquisition
 Provides resolution to customers

2.  Responsible in supervision of 15-30 Agents/Representatives in the absence of the team’s supervisor
 Responsible in handling escalated issues and taking Supervisory calls when the immediate Supervisor is
not available
 Ensures service excellence to our clients by closely monitoring Agent’s calls and actions daily
 Responsible in coaching and handling Agents/Representative’s behavior
 Provides assistance to Agents/Representatives for any account/product related query
 Accountable for Team performance’s weekly report
POSITION: Customer Service & Sales Representative (NETSPEND)
Solutions People Innovation (SPI Global) - a PLDT Subsidiary
Ortigas Center
June 2011 – November 2013(2 Years and 6 Months)
JOB DESCRIPTION:
 Receives in-bound calls from the US
 Processes debit card activation
 Responsible for potential customer acquisition
 Provides resolution to customers
SeminarsWorkshopsTrainings Attended
● Annual Economic Outlook ’11 February 1, 2011
St.Scholastica’s College, Manila
Speaker: Prof. Lorence M. Resurtreccion
Council of Economics Educators, President
● “Marketing Alert:
Introducing the faces of Marketing” March 12, 2010
Claro M. Recto Recreational Hall
Polytechnic University of the Philippines
Sta. Mesa, Manila
● Personality Development Seminar November 23, 2009
Polytechnic University of the Philippines
Bulwagang Balagtas Hall
Sta. Mesa, Manila
Speaker: Barbara P.Camacho, RGC
● Creative Writing Seminar Febuary 18, 2009
(“RETORIKA SA LARANGAN Polytechnic University of the Philippines
NG TELENOVELA AT Audio Visual Room (AVR),College of
TELEFANTASYA”) Languages and Linguistics
Sta. Mesa,Manila
Speaker: Bb. Suzette Doctolero
OrganizationActivities Attended
● Member, Divine Endeavors Organization (DEO)
Roman Catholic Organization
Manila Chapter
May 6, 2011 – present
● Member, Guild of English Majors(GEMS)
Official Club of the College of Languages and Linguistics,
Polytechnic University of the Philippines (PUP)
June 2007 - 2011
● Member, Youth For Christ (YFC)
PUP Chapter

3. September 2009 - present
● Member, San Miguel Parish Youth Choir
Tarlac City
December 2005 – present
Skills
▪ Good in English communication and writing
▪ Sales and Marketing abilities
▪ Proficient in Microsoft Office Applications such as: Microsoft Word, Microsoft Excel, Microsoft PowerPoint,
Microsoft Access
▪ Can type 40-45 words per minute
▪ Willing to undergo training
▪ Can manage to work under pressure with minimum supervision
▪ Loyal and trustworthy
▪ Can do multitasking: Speaking with the customer while noting and checking their accounts simultaneously.
▪ Team Management
Personal Information
Birthday: March 8, 1990
Birthplace: Tarlac Provincial Hospital, Tarlac City, Philippines
Civil Status: Single
Nationality: Filipino
Parents: Father: Mr. Nelson Del Rosario (deceased)
Mother: Mrs. Myrlinda A. Del Rosario
Languages/Dialects spoken: Tagalog, English, Cebuano, Pampango
Character References
▪ Mr. Nicolas Z. Diaz IT Department Head
College of Computer Science
Tarlac State University
+63 943 371 3367
▪ Arce Mancera Supervisor
Solutions People Innovation (SPI Global)
+63 939 168 4428
▪ Aera C. Marcelo Account Specialist
Bank of the Philippine Island (BPI)
+63 916 218 5718
▪ Christopher Gaverro Supervisor
Solutions People Innovation (SPI Global)
+63 932 878 7996
▪ Ma. Lucila Moralejo Manager
Solutions People Innovation (SPI Global)
+63 947 888 2294
I hereby certify that the above information are true and correct to the best of my knowledge.
___________________________
John AndrewA. del Rosario
Applicant