Nancy Leone has over 20 years of experience in operations management at Applied Materials, a semiconductor equipment manufacturer. She has held several director-level positions responsible for operations, continuous improvement programs, and service productivity. Leone has strong leadership, communication, and change management skills developed over her career and military service. She is skilled in team building, program/project management, dashboard development, and operations management.

1. NANCY LEONENANCY LEONE
Home: Rocklin, CA • Cell: (408) 309-4011 • E-mail: nancy_leone@amat.com
Operations ExecutiveOperations Executive
Operations professional with 20+ years of experience in high-tech industry • 2 Masters in Quality Assurance & Counseling
Psychology • Skilled team-builder with strong leadership, communication and change management skills • Passion for cultivating
positivity and confidence in team members • Solves problems through diplomatic, unbiased approach • 21 years in active and
reserve military
A R E A S O F E X P E R T I S E
• Team Building & Coaching
• Program / Project Management
• Dashboard Development
• Operations Management
• P&L Management
• PMP Certified /LSS trained
Career History
APPLIED MATERIALS, Santa Clara, CA 1993 - Present
Manufacturer of semiconductor fabrication equipment.
Global Continuous Improvement Director of Operations (2015 – Present)
Responsible for operations, the training program, operating rhythm, project tracking and the forecasting and
realizing of project benefits.
Director of Service Productivity Improvement (July 2012 – 2015)
Responsible for a maintenance service productivity improvement program with the goal of driving improvements
in cost and customer satisfaction.
• Developed and implemented service ticket improvement program, including local language live training, on-
line training and an audit process which drove compliance from <10% to 94% in 7 months.
• Led the development of 4000+ maintenance work standards representing >200K of maintenance tasks
executed annually, thereby providing performance baselines to drive continuous improvement efforts.
• Developed an application based on work standards that models the required labor profile to support a
forecasted workload.
• Implemented business processes to support a continuous improvement program, including templates,
operational cadence, a performance dashboard and project tracking.
SPG (Service Product Group) Chief of Staff (2010 – 2012)
Served as Chief of Staff for a $1.8B service product business; Responsible for managing the Global P&L across 6
product groups; managing the pricing teams for both Spares and Service products; developing agendas for and
facilitating staff meetings and operations reviews.
• Facilitated alignment between the business teams, operations, finance controllers and the field service
organization in the development of cost reduction roadmaps to achieve target operating margin.
• Led finance Flash and Commit processes and partnered with finance to develop Service and Spares profit
models that are still in use today.
• Simplified pricing processes, implemented closed loop feedback processes with our internal customers and
revised performance metrics to target the cycle time and accuracy.
Head of Operations (2008 – 2010)
Responsible for developing global operational infrastructure and P&L management for service and parts business
for emerging products; annual revenue ~$30M.

2. Nancy Leone Page 2
• Assumed control of an ineffective and under-staffed customer service team, streamlined and automated
business processes.
• Implemented annual customer surveys which drove improvement efforts priorities; over a 3-yr period,
customer satisfaction improved >20%.
• Developed operational performance metrics resulting in root-cause analyses and corrective actions which
significantly improved our on-time delivery and quote cycletime performance.
• Developed and implemented a commodity-based margin strategy and global list pricing process, which in turn
reduced quote cycle times.
North America Business Manager (2007 – 2008)
Responsible for retaining and regaining post-warranty spare parts marketshare for Applied Materials North
American accounts.
• Met with account teams and customers and negotiated options for regaining lost parts business while ensuring
we do not lose more business to lower cost competitors.
• Collaborated with Global Product Managers, account teams and sales personnel to develop account specific
spares marketing strategies for 50+ customers for marketshare retention and recovery.
Senior Operations Manager (2004 – 2007)
Spearheaded several strategic process improvement initiatives:
• Downs Initiative – Previously managed the Downs Support team and returned to the Downs/Expediting
program in a strategic capacity to address high transaction and freight cost and increasing internal and
external abuse of this costly support. Drove several cross-functional, region-specific teams to address root-
causes behind increasing cost of our downs process, resulting in $1.5M savings annually.
• Intellectual Property (IP) counsel chairperson – Chaired counsel who included legal, engineering, marketing
and 3rd
party firms to address immediate IP risks and develop a long-term strategy to protect our IP, including
patented products and trade secrets.
• Materials Cost Reduction – Developed “T1000” program which aligned the top 1,000 strategic parts across
our global internal customers to focus our cost reduction efforts on; collaborated with supply chain,
engineering and suppliers to reach cost reduction goals; program became template for other groups to
prioritize and drive materials cost reduction.
Global Downs support and Purchasing Manager (2000 – 2004)
Responsible for managing a team that varied from 15 to 45 people. Responsibilities included management of
$35M in open purchase orders, ensuring parts for customers with machine downs were aggressively expedited and
frequent communication with internal and external customers. Assumed management of 2 “broken” groups with
low productivity and morale, and within 3 months, metrics reflected highly productive and healthy groups.
Other Relevant Experience
Reverse Logistics and North American Depots Manager
Managed team of 25 responsible for the timely receipt and disposition of $8M of returned material on a monthly
basis and a team remote planners and customer service representatives responsible for North American spares
support, including inventory accuracy and control for 6 spare parts depots and 15 customer consignments.
Quality Engineer, Process Improvement Engineer
Drove a variety of industrial engineering type process improvement projects.
United States Army (Active & Reserves) – Military Intelligence Officer, retired
Education
M.A., Counseling Psychology
John F. Kennedy University, Campbell, CA

3. Nancy Leone Page 2
M.A., Industrial Studies/Quality Assurance
San Jose State University, San Jose, CA
B.S., Mathematics
Santa Clara University, Santa Clara, CA
Computer Skills – Proficient in Microsoft Office (Excel, PowerPoint, Project), SAP