The document is a resume for Michael A Luchino that outlines his 20+ years of experience in administration, management, customer service, and project planning. It summarizes his roles managing customer service call centers, operations departments, and arts and crafts departments. It also outlines his previous experience overseeing purchasing, facilities, construction projects, and more as Assistant Vice President of General Services at a bank. A reference is provided praising Luchino's problem-solving skills and positive attitude.

1. Michael A Luchino
11 Camden Place, New Hyde Park, NY 11040
maddl@optonline.net www.linkedin.com/in/LuchinoMichael Cell: 516‐592‐2528
Administration / Manager
Highly motivated business savvy professional with over 20 years of experience in a fast paced
corporate environment. Extensive experience in customer service, purchasing, construction project
planning, project organization and project analytics. Exceptional analytical ability and talent for
managing information and staff in supporting Senior Management. I possess the ability to think out of
the box and am a quick learner, hard worker and take full ownership of my assignments.
● Excellent written and verbal
communication skills
● Microsoft Office Application; Excel, Word,
PowerPoint
● Project Setup & Monitoring ● Staff Management
● Project Communication ● Creating Policies and Procedures
“Over the course of our professional relationship, I have appreciated Michael’s ability to
understand the big picture when problems arise, and be able to identify and implement good
solutions in a diplomatic and successful way. He always shows a positive attitude and leads by
example. On many occasions, he went above and beyond by taking the initiative on large‐scale
projects such as relocating the entire office and overseeing all aspects of the move.”
—Brian Hastings, CFO, WebtechCFO Consulting.
Professional Experience
2012–2015:​ Operations and Customer Service Manager, Prepaid Ventures/NexisCard
● Managed the Customer Service Call Center of 38 employees.
o Created Customer Service, Holds and Disputes, Customer ID Verification and
Online Card Departments and written Policies and Procedures Manuals for each
o Scheduling reps to work based on call volume history and forecasting
o Developed training procedures and classes
o Evaluating, directing and coached reps for improved performance
o Responsible for hiring, training and development of all reps
o Reviewed recorded calls to monitor rep performance and provide feedback
o Ensured an overall positive customer service experience for all customers
● Managed Operations Department –worked with President/CEO and CFO on a daily basis
to ensure program integrity
o Implementation of plans to improve and standardize overall company operations,
while setting both company and departmental goals
● Responsible to create and ensure accuracy of various reports for company President/CEO
and CFO
● Responsible to ensure the overall integrity of the company, it's policies and it's daily
operations

2. Michael A Luchino Page 2
Professional Experience, Cont.
2009–2012:​ Department Manager, Michael's Arts & Craft Stores
● Acting Store Manager for store closings and openings.
o Responsible for End of Day store closing procedures including reconciliation of store
receipts, and cash draw reconciliations
o Responsible for store openings, setting up store, setting up registers and meeting
with staff to set daily targets and goals
● Oversee the entire Arts & Crafts Department including the restocking and receiving of
inventory and to generate sales
● Set up aisles and displays based on new or reset plan‐o‐grams
● Oversee staff of 8 or more people
1990–1997:​ Assistant Vice President General Services Department, Apple Bank for Savings
● Over saw the daily operations of the Banks Purchasing
o Purchasing, bidding processes and vendor relationships
o Inventory, shipping and receiving
o Lease equipment negotiations with vendors
● Over saw the daily operations of the Banks Facilities Department
o Negotiated lease agreements with Tenant’s for Bank owned rental properties
o Over saw the collection of rents from rental properties and the timely payment of
rents for all Banks rented retail properties
o Responsible for the timely payment of all Bank Branch real estate taxes to various
Governmental Agencies
o Responsible to handle all tenant issues or concerns
● Ensured timely and cost efficient repairs of Bank owned properties and equipment and all
tenant related properties
● Responsible for new branch construction and current branch remodeling
● Worked with both architects and various trades to ensure that projects were completed on
time and within budgetary limits
o Space planning
o Office relocation's
o Site visits, including safety inspections
o Ability to interpret architectural blueprints
o Prepared and monitored construction budgets
o Negotiated with vendors, contractors and/or service providers