1. Zachary Shayne Hansen-McPhail
1806 Usher Court, Katy, TX
913-547-4087
Zachary.HansenMcPhail@gmail.com
Objective
To obtain a position with a Houston metro area business where I can apply my analytical, research,
communication, and customer service skills. To accomplish our daily tasks and improve our
company, as an integral member of a professional team.
Work Experience
Assistant Analyst/Researcher
McLean Military Historians (2014 – 2015)
 Served as an assistant analyst/researcher supporting the production of a military history
monograph on US Army operations in Afghanistan.
 Conducted open source collection of required reports, briefings, military interviews and
congressional testimonies, and related material for use as source documentation.
 Analyzed collected material for content relevance and data collection requirements.
 Organized collected documents in a large and extensive online database.
 Proofread official transcripts based on oral interviews by team.
 Produced analyst summaries of findings to support overall team production.
 Displayed an expertise in performing numerous analytical and research tasks as part of a
team, such as reviewing reports, analyzing official military transcripts, and congressional
testimonies to identify and collect required information.
 Met all deadlines and fully met all contract deliverables.
 Demonstrated the ability to work proficiently and promptly with all Microsoft Office
programs.
Host/Server
BJ’s Brewhouse and Restaurant (2014 summer)
 Served as a courteous and effective host and server.
 Expertly executed a variety of restaurant operations tasks, including managing
reservations, seating customers, and scheduling group parties, as well as resolving
conflicts, setting tables, and supporting the service staff.
 Effectively communicated with the service, bar, and cook staff.
 Consistently provided friendly customer service and professionally resolved customer
issues.
 Functioned professionally amidst a high-stress and fast-paced working environment.
Team Member
Millennium Signs and Banners (2009 - 2013)
 Assisted in the construction and distribution of sign, banners, and shirts.
 Performed tasks that involved construction and assembly of products, requiring a high
degree of problem solving skills.

2.  Demonstrated an expertise in computers and industrial printers used in product
development.
 Provided professional and courteous service to all customers.
Caterer
Two Forks Catering Company (2013 summer)
 Served as a professional food caterer.
 Applied functional knowledge of assembling and serving orders in accordance with
customer needs and health requirements.
 Coped with a high operations tempo and performed well during high-stress situations
without compromising quality of service.
 Accurately and effectively communicated with customers, co-workers, and managers,
while satisfying customer orders.
 Demonstrated the ability to quickly learn new tasks and skills, while maintaining
coordination and timing.
 TABC certified.
Education
 Graduated University of Houston (December 2015).
 Bachelor of Science, College of Liberal Arts and Social Sciences in Psychology,
 Minor, Honors College, Medicine and Society,
 Honors: cum laude,
 Cumulative GPA of 3.4,
 GPA in major of 3.8.
 Honors student at University of Houston (2012-2015).
 Accepted into the University of Houston Honors College (2012).
 Graduated Morton Ranch High School (May 2012).
 Honor Roll (2011-2012).
 Advanced Placement Scholar with Honor Awards (2009-2012).
 Morton Ranch High School Perfect Attendance Award (2009-2010).
Skills
 Proficient in with all Microsoft Office programs.
 Very computer literate.
 Expert communication skills.
 Professional customer service skills.
 Dedicated and committed to the task at hand.
 Proactive.
 Dependable.