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Julio Moya Hernandez
6148 W. Hollyhock Dr.
Phoenix AZ 85033
480-266-6565
jumoliyo@live.com
Objective
Seeking a position where excellent analytical, verbal and technical skills can be utilized to improve the company's
profitability.
Experience
4/20/2015-Present State Farm-Llyrena Sherwood Agency Phoenix AZ
Insurance Producer
 Develop leads,establishcustomerrelations,market appropriate products andservices and uncoveradditional
insuranceneedsallwhile providing accurate details of coverageandpricing,options andbenefits.
 Provided excellent customerservicein person andoverthe phone.Professionally handle claims as wellas
inquiries.Followup with newand existing clients to meet allpossible insurance needs.
 Market to new,existing,and customerwho had previously cancelled by providing newquotes with additional
discountsoradditionalcoverageforsales opportunities andretentionpurposes.
Experience
8/26/2013 to 03/21/2015 Stream-Convergys Phoenix AZ
Telesales Agent
 Educate offerand sellproductsandservices offeredby uscelluar®.Evaluate every customer’s needs andconcerns
to provide theright servicesorproducts.Consistently rankedhighin sales numbers bothby bringing new
consumers aswellas retaining exciting clients.
 Provided in depthdetailing ofwireless phoneservices as welldevice information,explained the valuein services
overthe competition toclosesalesthru contracts.
 Efficiently used systemsand communications skills to provided excellent customerservice bydocumentingand
processing customerinteractionsandassuringcustomerprivacy.Successfully transferred fromthe customer
service departmentto thetelesalesdepartment.
Document all information such as quotes,dates,and offers, discussed within an interaction in order to provide an
accurate resolution.
Education
2006- 2009 Buckeye Union High school Buckeye, Arizona
References
Claudia Martinez Former manager Tel: (602) 578-8689
Mary Vandevier Coworker Tel: (602)349-3146

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Resume updated July

  • 1. Julio Moya Hernandez 6148 W. Hollyhock Dr. Phoenix AZ 85033 480-266-6565 jumoliyo@live.com Objective Seeking a position where excellent analytical, verbal and technical skills can be utilized to improve the company's profitability. Experience 4/20/2015-Present State Farm-Llyrena Sherwood Agency Phoenix AZ Insurance Producer  Develop leads,establishcustomerrelations,market appropriate products andservices and uncoveradditional insuranceneedsallwhile providing accurate details of coverageandpricing,options andbenefits.  Provided excellent customerservicein person andoverthe phone.Professionally handle claims as wellas inquiries.Followup with newand existing clients to meet allpossible insurance needs.  Market to new,existing,and customerwho had previously cancelled by providing newquotes with additional discountsoradditionalcoverageforsales opportunities andretentionpurposes. Experience 8/26/2013 to 03/21/2015 Stream-Convergys Phoenix AZ Telesales Agent  Educate offerand sellproductsandservices offeredby uscelluar®.Evaluate every customer’s needs andconcerns to provide theright servicesorproducts.Consistently rankedhighin sales numbers bothby bringing new consumers aswellas retaining exciting clients.  Provided in depthdetailing ofwireless phoneservices as welldevice information,explained the valuein services overthe competition toclosesalesthru contracts.  Efficiently used systemsand communications skills to provided excellent customerservice bydocumentingand processing customerinteractionsandassuringcustomerprivacy.Successfully transferred fromthe customer service departmentto thetelesalesdepartment. Document all information such as quotes,dates,and offers, discussed within an interaction in order to provide an accurate resolution. Education 2006- 2009 Buckeye Union High school Buckeye, Arizona References Claudia Martinez Former manager Tel: (602) 578-8689 Mary Vandevier Coworker Tel: (602)349-3146