Callzilla has launched a rebrand initiative to enhance its omni-channel customer service offerings, expanding its focus on both English and Spanish-speaking services. The company aims to improve customer satisfaction by providing various communication options and leveraging best practices in training and quality assurance. Additionally, Callzilla has introduced a new website to reflect its updated services and capabilities.

1.
Callzilla
Launches
Reinvigorated
Brand,
Expands
Omni-­‐channel
and
English
Language
Services
Miramar,
FL,
July
8,
2015
-­‐
Callzilla,
announced
today
that
it
has
completed
a
rebrand
initiative,
which
includes
the
availability
of
enhanced,
omni-­‐channel,
English
and
Spanish-­‐speaking
customer
experience-­‐focused
contact
center
services.
“We
are
excited
to
re-­‐launch
Callzilla
with
a
new
focus
on
both
English
speaking
services
and
also
an
increase
in
the
availability
of
omni-­‐channel
solutions
to
better
serve
our
clients
and
their
customers,”
said
Neal
Topf,
President,
Callzilla.
“Consumers
demand
and
deserve
the
best
experiences
possible,
which
include
the
way
they
are
treated
and
the
speed
with
which
their
concerns
and
challenges
are
resolved,
and
the
communications
channels
available
to
them
to
express
their
concerns.
We
are
committed
to
providing
our
clients
and
their
customers
with
omni-­‐channel
access,
optimal
customer
experiences
while
leveraging
best
practices
in
our
industry
for
training,
quality
assurance,
and
engagement
available,
along
with
the
expertise
in
contact
center
services
that
we
are
known
for.”
Callzilla
is
leveraging
its
expertise
and
success
in
the
Spanish-­‐speaking
market
and
expanding
their
English
speaking
services.
The
company’s
flexible,
live
agent
and
automated
solutions
aim
to
improve
the
overall
customer
journey
with
optimal
customer
satisfaction
scores.
According
to
the
International
Customer
Management
Institute,
81%
of
customers
who
struggle
with
solving
their
problems
spread
negative
sentiment.
Callzilla
aims
to
offer
a
channel
of
choice
leaving
customers
feeling
more
satisfied,
and
loyal.
To
accompany
Callzilla’s
enhanced
features
and
services,
the
company
has
also
launched
a
new
website
with
a
fresh
look,
to
reflect
the
changes
made
within
the
organization.
Callzilla
offers
24/7/365
call
center
services,
helping
companies
acquire
and
care
for
their
customers.
Features
available
to
Callzilla
clients
include:
phone,
SMS,
Live
Chat,
social
media
engagement
and
monitoring,
IVR,
voice
broadcast,
email,
video
chat,
and
non-­‐voice
BPO
services.
Callzilla’s
expert
team
includes
over
350
workstations
in
a
high
quality,
training
and
QA-­‐focused
environment.

2. Since
2005,
Callzilla
has
handled
10
million
customer
care
and
customer
acquisition
calls
for
clients
across
a
variety
of
consumer-­‐facing
industries.
About
Callzilla
Callzilla
is
a
full
service
contact
center
service
provider,
focused
on
helping
leading
brands
acquire
and
care
for
English-­‐speaking
and
Spanish-­‐speaking
customers.
The
company
offers
omni-­‐channel,
customer-­‐experience-­‐focused
outsourced
customer
care,
customer
service
and
customer
acquisition.
Founded
in
2005,
Callzilla
is
headquartered
in
Miramar,
Florida
with
contact
center
facilities
located
in
Bogota,
Colombia.
For
more
information,
please
visit:
http://www.callzilla.net/