Ronald Callan has over 30 years of experience in information technology, including 17 years in management roles, and is currently a Senior Product Manager at Avaya where he is responsible for product lifecycles for video, voicemail, security, and other systems for small and medium enterprises. Prior to Avaya, he held roles as a Product Manager at Nortel and in IT leadership positions at various healthcare and government organizations. He has a strong background in both technical and business aspects of IT.

1. Ronald S Callan
277 Edgewater Dr
Milpitas, CA 95035
408-834-7210 (home) 832-766-4315 (cellular)
408-562-3410 (office) ron@callan.name
Experience Summary
Years Experience
30 years in the Information Technology Industry including 17 plus years in management and
leadership roles. Most recently, 7 years in Product Management and Business Development.
Current Position and Accomplishments
Senior Product Manager at Avaya
Current responsibly include product lifecycle management for several areas within Avaya’s Small
and Medium Enterprise Telephony products. These areas include; video integration;
voicemail/messaging; security (including voice/data transport and overall system protection);
customer usage data collection and analytics system; 3 rd party developer relationships;
interoperability of IP Office with telephony services within Avaya as well as SIP providers and 3 rd
party applications; branch customer product support; and general technical leadership to the
overall SME product team.
Success: Drove product enhancements to significantly increase SME Product sales. Part of the
team that successfully grew market share for Avaya SME products when almost all other
products lines have stumbled due to economic conditions.
Senior Business Development Manager at Avaya
Responsibilities included providing leadership within a transition team to move Nortel product
sales through Service Providers to Avaya products. To support and give guidance to product
management and development teams to secure assimilation of Nortel small and medium
business communication products to drive increased revenue to Avaya.
Success: Delivered several tier 1 Service Providers with migration strategies to transition from
sales of Nortel products to Avaya resulting in 10% growth in sales of Avaya products with limited
breakage of Nortel revenue. Began the work to open emerging markets such as Brazil and India.
Additional Company Contribution
My skill set is aligned to provide both technical and business leadership to positively affect the
success of product roadmap to address market needs. This combination of technical capabilities
and business acumen has been leveraged within Avaya to increase understanding and
subsequently productivity of other Product Managers and to support highly technical customer
engagements.

2. Ronald S Callan
277 Edgewater Dr
Milpitas, CA 95035
408-834-7210 (home) 832-766-4315 (cellular)
408-562-3410 (office) ron@callan.name
Employment History:
• July 2011 to Present, Sr. Product Manager, Avaya, Santa Clara, CA.
• December 2009 to July 2011, Sr. Business Development Manager, Avaya, Houston, TX (result
of acquisition of Nortel by Avaya)
• July 1, 2005 to Dec 2009, Sr. Product Manager for Nortel SMB group, part of Nortel
Enterprise organization, Nortel, Houston, TX
• November 1998 to July 1, 2005, Senior Sales Engineering Manager, Nortel Networks, Seattle,
WA
• June 1997 to November 1998, IT Manager, Morrison Knudsen Corporation, Boise Idaho
• February 1993 to June 1997, Communications Manager, St. Luke’s Regional Medical Center,
Boise ID
• November 1989 to February 1993, IT/Communications Manager, Idaho Department of
Health and Welfare, Boise, ID
• March 1989 to November 1989, Consultant, Prodata Inc, Boise, ID
• March 1988 to March 1989, Programmer/QA Supervisor, Shared Medical Systems, Oakland
CA
• July 1987 to March 1988, Programmer, Bank of America, San Francisco, CA
• November 1979 to July 1987, Tech Support/Programmer, Brown and Root, Inc, Houston
Texas
Education:
San Jacinto Community College, Texas – Associates degree in Information Technology
Management.

3. Ronald S Callan
277 Edgewater Dr
Milpitas, CA 95035
408-834-7210 (home) 832-766-4315 (cellular)
408-562-3410 (office) ron@callan.name
Experience Detail
Avaya
Senior Product Manager
Responsible for the Product lifecycle of many aspects of the Avaya SME (Small and
Medium Enterprise) products. This included the following areas:
• Security – Voice and system security
• System usage data collection and analysis system
• Interoperability of Avaya SME Telephony systems to SIP trunk providers, 3rd
Party Developers, Voice/Call Control/voice endpoints, intersystem
interoperability with other Avaya Telephony and data systems
• 3rd Party Developer relationships
• Messaging including Voice Mail and messaging subsystems
• Video MCU for SME
• Service Provider Business Development
Specific duties include product strategic roadmap and determination of requirements to
develop innovative enhancements to the Avaya SME Product Portfolio. Work with core
and extended teams to complete product develop; documentation; development of
business case and target market plan; product distribution strategy; marketing strategy;
order management process with the ultimate goal to increase sales of Avaya SME
products.
Senior Business Development Manager
As part of the acquisition of Nortel Enterprise assets, I moved to Avaya in the position of
SME (Small and Medium Enterprise) Business Development Manager with
responsibilities to secure and maintain sales and revenue of heritage Nortel products
and to develop the major service providers to transition from Nortel to Avaya. The
transition of these market channels, and to secure continued revenue of Nortel assets
was a major business development effort. I also continued as product manager to drive
product content to support the Small and Medium Enterprise sales opportunities.
Day to day activity consisted of support of these Partners and to organize and manage
the transition of the largest service providers to Avaya products with no net loss of
revenue as the Nortel legacy equipment sales where discontinued.

4. Ronald S Callan
277 Edgewater Dr
Milpitas, CA 95035
408-834-7210 (home) 832-766-4315 (cellular)
408-562-3410 (office) ron@callan.name
Nortel Networks
Product Manager
Transferred from pre-sales engineering into SMB product group as a Product Manager
specializing in communications applications, convergence and routing. Responsible for
the product specification; successful development; supply chain direction; sales support
of SMB products including Router, SIP applications, and general communications
application and security appliances to the market.
Sales Engineering Lead
I moved from Boise to Seattle to accept a Sales Engineering position in the Seattle office.
I was promoted to the SE Manager within a few months after arriving at the facility. My
duties included the management of the technical sales team for the Seattle, Idaho,
Montana, and Alaska markets. This included team leadership as well as developing the
technical aspects of all enterprise customer sales plans. During this time I maintained
my technical expertise and developed additional knowledge in the Converged
Voice/Data technologies.
After the downturn of the technology industry in 2000 and 2001, Nortel was forced to
reduce staff. As a result the majority of the sales engineers were laid off and I assumed
the duties of a pre-sales engineer in the converged space as the lead engineer in the
Seattle Office. In this position I had pre-sales responsibility for the largest accounts in
the Pacific Northwest region, such as Microsoft, Boeing, State of Washington
Government and Education as well as others. My responsibilities were to drive sales of
voice and data equipment to major direct touch accounts and to position Nortel’s
Converged Network vision.
Senior Systems/Sales Engineer
Hired into Nortel after Morrison Knudsen to assist in the opening of the Boise Idaho
Sales office. I was selected due to my intimate knowledge of the Bay Networks product
line. My duties included the support, design and consulting services to Nortel customers
in a pre-sale capacity. My specialty was converged voice and data; ATM and multi-
service integration.
Morrison Knudsen Corporation
Corporate IS Support Manager

5. Ronald S Callan
277 Edgewater Dr
Milpitas, CA 95035
408-834-7210 (home) 832-766-4315 (cellular)
408-562-3410 (office) ron@callan.name
My duties included the management of the user and technical support organization for
the corporate office of Morrison Knudsen Corporation. I was responsible for the
management of the telephone systems for the Western United States and was the lead
manager and architect of the ATM infrastructure implementation effort. This effort was
to provide ATM communications (LAN and WAN) for all MK’s office locations and job
sites within the United States.
The ATM infrastructure design and implementation effort provided an ATM network for
the corporate office complex and a building model for all MK’s remote facilities.
I also managed the Corporate IS support staff of 11 personnel providing direct support
for 200+ workstations and technical direction and support for 600+ workstations in the
region.
St. Luke’s Regional Medical Center
Communication Manager, Information services
During the year of 1992 St. Luke’s information services was revamped and changed
management. I was hired shortly thereafter to design and install a local and wide area
network for the hospital campus. During the next 2.5 years, I redesigned the existing
network and transformed it from a single Thick-Net Ethernet segment with multiple
wiring plants for the various minis and PCs, into a structured switched Ethernet
environment throughout the Hospital and all campus facilities. This network consisted
of an ATM backbone with switched Ethernet to all intermediate distribution locations on
the campus. The ATM backbone was expanded, via public network (OC/3 circuit via US
West) to include off-site locations. In addition, I was responsible for the standardization
of workstation and server operating systems and platforms, as well as all office
automation products. (This network was nominated and subsequently awarded one of
the top 10 best networked hospitals in the United Stated for the year of 1995 by
Healthcare Infomatics, a health care information technology magazine).
In late 1995 I was promoted to communications manager. My network responsibilities
remained and I also became responsible for all communications systems, including
voice, pager, overhead, radio, cellular and other communications services in the hospital
and its facilities.
St. Luke’s maintained several server platforms as well as AT&T (Lucent) PBX and key
systems throughout the facility. I was responsible for the technical direction of most of
these systems during my tenor at the Hospital.

6. Ronald S Callan
277 Edgewater Dr
Milpitas, CA 95035
408-834-7210 (home) 832-766-4315 (cellular)
408-562-3410 (office) ron@callan.name
Idaho Department of Health and Welfare
Information System Manager
Duties included the management of the Information Systems department of the Idaho
Department of Health and Welfare. This included the management of the support and
installation of the LAN for all department offices state wide. The technical and user
support groups reported to me as the manager of the support center for the state.
Prodata Inc
Information Technology Consultant
Technology consultant for the Department of Health and Welfare in Boise Idaho.
Prodata placed me in the department as a technology consultant, after which the
Department of Health and Welfare hired me direct as their IT manager.
Shared Medical Systems
Programmer
Duties included the design and development of medical applications on DEC VAX VMS
system in Basic and Assembler programming language. This included the coding of
subroutines for system calls to support the primary medical applications. In addition I
was responsible for the networking design of systems shipped to customer sites.
Quality Control Supervisor
In the role of Quality Control supervisor I managed the team to test the medical
applications. I supervised the registered nurses to test the applications.
Bank of America, Trust Accounting Department
Programmer
Duties included the design and development of applications (reports mostly) to support
the bank’s security trading and trust account management system. This was on a Prime
Mini computer system. The system purchased from Prime was not successfully
implemented and the project was terminated.
Brown and Root, Inc

7. Ronald S Callan
277 Edgewater Dr
Milpitas, CA 95035
408-834-7210 (home) 832-766-4315 (cellular)
408-562-3410 (office) ron@callan.name
Draftsman
Duties included the drafting and design of Instrumentation control system for petro-
chemical production plants. These systems included programmable controllers,
pneumatic control systems, electrical and mechanical senor systems to determine
fluid/air flow and temperature during chemical processing. The company purchased a
CADD system and I was moved into the position of CADD operator performing the same
drafting duties electronically.
CADD Support
I was prompted to a position that included the development of methods and standards
for CADD operation. This included the development of scripts to perform repetitive
operations in the generation of instrumentation and control system drawings. I was also
responsible for technical support for other CADD operators as well as advanced
operating system support for these systems (the system ran on a Sperry Univac mini
computer system).
Programmer
Duties included the design, coding and testing of computer programs for sizing and
measurement of fluid dynamics in support of chemical processing in petrochemical
processing plants. The system provided database management, algorithms for the sizing
of valves and orifices designed to provide control and measurement of the chemical
process as well as the development of specification documentation to facilitate the
construction of chemical processing plants.
References
Current Manager: Tony Pereira – Avaya
972-745-5021
Additional references:
Available on request