This document is a resume for Ranshik Kakkadath, an IT engineer from India currently living in Dubai. He has over 4 years of experience in IT support and networking. His most recent role was at the General Directorate of Residency and Foreigners Affairs in Dubai, where his responsibilities included troubleshooting systems, managing user accounts, and coordinating with support teams. He has skills in areas such as desktop support, virtualization, Active Directory administration, and operating systems like Windows and MacOS. Ranshik has a Bachelor's degree in Physics and diploma in computer applications.

1. Ranshik Kakkadath
IT Engineer
Project Cancelled Because of Covid 19 impact
Immediate Join
CAREER OBJECTIVE
To Work with an Organization of Distinction that Recognizes
my true Potential and Provides me Sufficient Avenues for
Professional Growth through Nurturing my Skills and Competencies.
DATE OF BIRTH
08 / 06 / 1989
Mobile:
+971 562734238 ( UAE )
Email:
r a n s h i k @ l i v e . c o m
CONTACT DETAILS
RESUME
PROFESSIONAL EXPERIENCE
Currently in General Directorate of Residency and
Foreigners Affairs - Dubai ( www.dnrd.ae )
4.9 Years of experience in IT Support and Networking Filed.
RAQMIYAT LCC, AS IT ENGINEER FOR
Dubai Immigration in Dubai Airport
PERSONAL DETAILS
ADDRESS:
ROOM NO: 601,
AL FALAH BUILDING, DUBAI,
UNITED ARAB EMIRATES
GENDER
DRIVING LICENSE: YES
MALE
MARITAL STATUS
MARRIED
NATIONALITY
INDIAN
PASSPORT NUMBER
K3490978
PLACE OF ISSUE
MALAPPURAM
Role:
Troubleshooting/Installing windows and Business Application *
Create, Modify and Delete user account in Active Directory *
Set up new printer’s and troubleshooting *
Coordinating with Service desk and other support team for the Major
incidents *
Follow up with the respective stakeholder for any planned activities to
ensure no impact for the end users. *
Managing CA IT Client Manager Server and Scalability Servers *
Devising and implementing plans to improve delivery standards; defining
service standards Monitoring SLAs, ensuring timely closure of priority
tickets, handle escalations, implementing & migrating systems to upgraded
versions *
Ensuring that the goals of the Incident Management process are achieved;
restoring normal service as soon as possible based on customer
perspective and within defined SLA; closing incidents after verification from
users; defining and planning separate procedures for major incidents *
Identifying & resolving all reported problems / issues; driving execution of
root cause analysis of problems and managing the problem life cycle *
Identifying, understanding and resolving urgent issues; enhancing quality
of service and operational effectiveness; conducting various audits / checks
in order to identify gaps & ensure their effective mitigation *
ENGLISH
LANGUAGES
HINDI
MALAYALAM
TAMIL
www.linkedin.com/in/ranshik

2. SKILL SET
Desktop and Laptop troubleshooting , Virtualization ,
AD (User Account Provisioning)
Operating Systems
Outlook 2007,2010,2013 and2016
Vendor Management
Basic Admin activities (Servers, Networks & Back up)
Planning and Designing of LAN and WAN. *
IOS up gradation backup and restore. *
Rich experience in Laptop, Desktop and Printer support *
Skilled in monitoring alerts and coordinating with respective support team. *
Experience in acting as an escalation gate to resolve critical issues of
the team members *
People-friendly, collaborative & approachable with strong planning,
interpersonal, analytical and problem solving skills *
Proficient in managing stakeholders, maintaining key relationships with
them by acquiring feedback on critical issues and taking appropriate
actions to ensure best customer experience *
Delivered excellent results in driving service level management to meet
or exceed quality of service commitments; skilled in resolving complex
& critical system issues within set SLA involving Root Cause Analysis *
EDUCATION
2007
To
2010
UNIVERSITY OF CALICUT - MAJLIS ARTS AND SCIENCE COLLEGE
BACHELORS DEGREE IN PHYSICS
2006
To
2007
D C A - PULSE IT EDUCATION
DIPLOMA IN COMPUTER APPLICATION
Operating Systems
Operating System : Windows XP/7/8/10/2003/2008/2012 MAC OS
Mail Clients : Microsoft Outlook
Ticketing Tools : CA Service Desk.
Softwares
C# C++, Visual Basic, Web applications, windows Applications,
Microsoft Word, MS Excel, MS PowerPoint,
Adobe PageMaker, Corel DRAW, Photoshop. Adobe Illustrator
COMPUTER HARDWARE & TROUBLE-SHOOTER
NET-MAGIC COMPUTER SOLUTIONS
Kerala, from Jun 2010 to Sep 2014
Hardware Engineering, Business analysis,
Worked In Hardware and network section,
Earned lot of experience in hardware field,
Earned industry certification from Net magic computer solution,
Documentation, Internal project handling, Email marketing,
Legacy application maintenance, Application support,
Client face experience, Got appreciation from Net-magic.