This document contains Arveena Sharma's resume. She worked as a Customer Service Officer at ICICI Bank Ltd. from 2013 to 2015 where she trained employees, balanced cash deposits with zero errors, and provided excellent customer service. She has a B.com from Guru Nanak Dev University and a Post Graduate Diploma in Banking Operations from NIIT. Her skills include banking ethics, communication, customer service, teamwork, and organization. Her career objective is to find a position where she can develop her skills while contributing to an organization.

1. Arveena Sharma
Pathankot
Pathankot, Punjab, 145001
9780759732
sharma.arveena2@gmail.com
Work Experience
ICICI Bank Ltd. Jammu, Jammu & Kashmir
Customer Service Officer: March 2013 - March 2015
 Trained employees on cash drawer operation.
 Balanced daily cash deposits and bank vault inventory with a zero error rate.
 Adhered to banking security and audit procedures.
 Delivered prompt, accurate and excellent customer service.
Education
 May 2009-May 2012
B.com Professional: Guru Nanak Dev University, Amritsar, Punjab
 Oct 2012-Mar 2013
Post Graduate Diploma in Banking Operations: NIIT, Amritsar, Punjab
Additional Skills
 Strong sense of banking ethics
 Excellent communication skills
 Exceptional customer service
 Team player
 Friendly
 Organized

2. Career Objective
 I get along well with others, while also working efficiently on my own. I am seeking a
position where I can develop and excel while giving my best to an Organisation.
Personal Details
 Date of Birth : 12-02-1991
 Gender : Female
 Languages known : English, Hindi, Punjabi
 Hobbies: Painting , Photography