Milagros Galarza has over 17 years of experience in customer service, project management, and warehouse/inventory management at YKK AP America Inc. She graduated from Eastern Hills High School in 1996 and completed training with the Glass Association of North America in 2010. Her skills include clear communication, time management, budgeting, and problem solving. She provides three work references and three personal references.

1. MILAGROS GALARZA
22202 Goldstone Drive, Katy, TX 77450 (832)342-8741
galarza36@yahoo.com
EDUCATION
 Eastern Hills High School Graduated 1996
 Glass Association of North America Completed 2010
EXPERIENCE
YKK AP America Inc April 1999 – August 2016
Customer Service II
 Accurately expedite order entry by communicating with clients and internal departments.
 Problem solving and trouble shooting on telephone with customers regarding product needs,
shipping dates, damaged materials, etc.
 Check stock and lead times for YKK material. Use price book to assist customers with pricing
standard material orders.
 Follow up on orders that have already been placed.
 Claims resolution of over-billing, returns, internal quality concerns, and credits.
 Communicated with area salespeople regarding order status.
Project Management
 Coordinate internal resources and hardware vendors for the flawless execution of projects.
 Ensure that all projects are delivered on-time, within scope and within budget.
 Develop a detailed project plan to monitor and track progress.
 Report and escalate to management as needed.
 Create and maintain comprehensive project bill of materials.
 Establish and maintain relationships with hardware suppliers/customers.
 Communicated with estimation teams for future projects and made sure we won the projects and
updated QMS systems.

2. MILAGROS GALARZA
22202 Goldstone Drive, Katy, TX 77450 (832)342-8741
galarza36@yahoo.com
2
Warehouse/Inventory Management
 Unloaded Trucks / Stocked Material
 Picked/Packed Customer orders using ADC shipping system.
 Prepared customers order for will call or LTL shipments.
 Coordinated with Freight Company and ensure on time deliveries or lost freight.
 Coordinated quarterly warehouse cycle counts. Submitted quarterly reports with results, also
provided weekly cycle counts.
 Evaluated Errors and located where the error was originated and corrected the issue.
PROGRAMS USED
BPCS program (Order Entry / Inventory)
Lotus Notes (email)
ADC (Shipping / Inventory program)
YCALC (Estimating program)
QMS (Quote Management program)
Microsoft Word/Excel
SKILLS
Clear Communication Knowledge of products
Time Management Goal Oriented
Willingness to Learn Team Building
Budgeting Problem Solving

3. MILAGROS GALARZA
22202 Goldstone Drive, Katy, TX 77450 (832)342-8741
galarza36@yahoo.com
3
REFERENCES
Personal Reference
 Cyrus Hunn 281-840-3855
 Marvin Parker 972-345-1120
 Patrick Simmons 985-264-2019
Work Industry Reference
 Maria Gurrero 210-495-4527 Bulverde Glass
 Wayne Wade 601-517-8300 Pinebelt Door
 Terry Cockerhan 504-241-5031 Service Glass of New Orleans