Anastasiya Kostyuchenko is a Ukrainian national with over 5 years of experience in logistics, transportation, and hospitality customer service roles in Ukraine and Spain. She holds an MBA in Business Administration and Marketing from Universitat De Barcelona and is proficient in Russian, Ukrainian, English, and Spanish with strong computer skills. Kostyuchenko is seeking new opportunities that allow her to utilize her international experience, education, and customer focus.

1. Resume
Anastasiya Kostyuchenko
Birth date: April 8, 1991
Nationality: Ukrainian
Address: Spain, Barcelona, 08035
☎ +34 657 261 363
• kycherjaxa88@gmail.com
Summary
International experience in the field of logistics, transportation and hospitality industries,
as well as the customer service and administration.
With constant desire to learn, evolve and improve, with a huge potential to adapt to the
team work and to achieve assigned goals, excellent communication skills, pro-active,
customer oriented , adaptation to stressful situations, the ability to eliminate the
problematic situations, focused on results. I enjoy working in a multicultural environment.
Professional Experience
09/2013 - 09/2014 Junior Customer Service Specialist
Fresh Logistics Department, Raben Group (Ukraine)
• Giving training of delivery standards/service and enhanced control management over delivery
drivers
• Creating shipping addresses
• Monthly meetings with other departments for service and quality enhancement Cargo delivery
tracking
• Financials, shipment costs calculation & billing management
09/2014 - 09/2015 Customer Service Specialist
Fresh Logistics Department, Raben Group (Ukraine)
• Acquiring new customers & meeting setups
• Customer service and problem solving, a minimum of 30 clients daily
• Monitoring delivery quality and the processing of documents with the outlets
• Contacts renewals and customer relationship management
07/2016 - 11/2016 Reception, Customer Service
Hotel Salles Pere IV****, Barcelona (Spain)
• Rooms reservations, registrations and check in/out for visitors; individuals and groups
• Carrying out settlements with lodgers and reporting documentation
• Providing full hotel services to customers in person and by phone

2. • QOS control of visitors
• Resolving conflict if any occurred and crisis management
• Closing cash registration by the end of each shift
Education and Training
• 09/2015 - 07/2016 MBA, Business Administration and Marketing in the Digital Era ,
Universitat De Barcelona Master (Degree IL3-UB) & Graduate School of Management
Barcelona GSMB.
• 09/2008 - 07/2013 Magister of Transport Engineering , Faculty of Transport & information
technologies, National Transport University in Ukraine, Kiev, 2013
Major : Organization of cargo transportation & logistics management.
• 01/2013 - 02/2013
Trainee at Cargo Parts Company, studying car structure and B2C program
• 06/2012 – 08/2012
Trainee at PE «Efimenko», Logistics Assistant
• 06/2011 - 07/2011
Trainee at Sun InBev Ukraine, Administration & Reports management training.
Languages and Computer skills
Russian : native
Ukrainian : native
English : excellent
Spanish : good
Computer skills : Software Office TM (Word, Excel, Power Point), Proficient user of the
internet
Driving license type «B» , 8 years