1. OGUZ KAGAN AKCIVI
October 1, 2015
E-mail: akcivi@gmail.com
Mobile +90 507 651 66 60
Address: Nishadalar Sitesi 53/19 Maltepe/Istanbul
PERSONAL PROFILE
An innovative and result oriented commercial leader with fourteen years of sales & customer service leadership
experience in International Shipping and Logistics. Highly advanced skills of communication, cross-cultural
team management, talent recruitment, value adding sales, performance management, building and
retaining high performance teams by developing and motivating skilled professionals. Interested in senior
level commercial leadership position in a professional corporate environment.
EDUCATION
2001 - 2003 Maersk International Shipping Education (M.I.S.E.)
1994 - 2000 Middle East Technical University - Mathematics
1990 - 1993 Adana Science High School
BUSINESS EXPERIENCE
KUMPORT Jan 2016 – Jan 2017
Commercial Manager – Istanbul Jan 2016 – Jan 2017
• Establishing and developing relationship with Shipping Lines and End-Customers.
• Contract management for all Shipping Lines.
• Promoting Kumport services in the market and identifying new customers to increase Kumport’s volume
and turnover.
THE A.P.MOLLER – MAERSK GROUP, Jul 2001 – Jul 2015
Black Sea Cluster Customer Service Director, Maersk Turkey – Izmir/Istanbul Apr 2011 – Jul 2015
• Heading customer service in Black Sea covering Turkey, Ukraine, Romania, Bulgaria, Georgia and other
small countries around the Black Sea. Reporting to Black Sea Cluster Managing Director and managing a
team of 100 employees.
• Cluster budget in 2015 is 450.000 FFE (containers) with USD 1.1 billion turnover.
• Offshoring of all transactional tasks from front line to the global service center in Pune/India. Approximately
USD 180.000 annual saving in agency cost.
• De-centralizing the team of CS in Turkey in order to improve customer experience, internal collaboration
between sales and customer service and to have more face to face interaction with our customers.
• Implementation of CARE customer segmentation across the Cluster
• Organizing several “Customer Interactive Sessions” for customers in Mersin, Izmir and Istanbul area.
Black Sea Cluster Reefer Manager, Maersk Turkey – Istanbul Jun 2010 – Apr 2011
• Managing reefer portfolio in the Black Sea by assisting sales force and coordinating three main streams of
the reefer project (Close the gap - deliver 2010 targets, banana conversion and other cargo conversion).
• Responsibility of delivering results for reefer segment with the size of 30.000 containers and approximately
USD 120.000.000 revenue.
• Product launch of “Ecumed” which is a weekly direct service between Ecuador and Black Sea.
General Manager - Projects, Maersk Denmark - Copenhagen Jan 2010 – Jun 2010
• Establishing a performance management system for the biggest commercial project in Maersk Line’s
history namely Yield Leap.
• Actively taking part in global roll out as customer service and performance measurement trainer in Latin
America Clusters and as the team leader in Mexico Cluster.
Cluster Customer Service Manager, Maersk Ukraine - Odessa May 2008 – Dec 2009
• Heading customer service in Black Sea covering Ukraine, Romania, Georgia and other small countries
around Black Sea. Have continued my role as Ukraine customer service manager after the cluster merged
with Turkey in January 2009.
* References will be given upon request. Confidential

2. OGUZ KAGAN AKCIVI
October 1, 2015
• Globally one of the top performing clusters in 2008 with maximum scores on customer service key
performance indicators.
• Establishing a high level of customer satisfaction as Maersk Line is perceived as the best service providing
carrier in Ukraine in 2008 and 2009.
• Simplification of Ukraine local charges by at the same time increasing the total income.
South Region Sales Manager, Maersk Turkey - Mersin Feb 2006 – May 2008
• Setting up a very aggressive sales team in Mersin and extreme growth in sales results. +40% increase in
export volumes for consecutive quarters in 2006 compared to 2005. Total export/import volume
development of Mersin: 26,124 FFE in 2005, 31,146 FFE in 2006 and 34,954 FFE in 2007.
• Increasing total revenue of Mersin by 23% and profitability (cy) by 50% (from USD 25.7M to USD 38.7M) in
2007 compared to 2006.
• More than 200 customer visits in two years for Mersin and hinterland (Adana, Karaman, Konya, Ankara,
Kayseri, Gaziantep, Kahramanmaras). Changing the general mindset of the small and medium sized
customers positively towards Maersk Line.
Manager in Customer Service, Maersk Indonesia - Jakarta Sep 2004 – Feb 2006
• Managing two largest teams in customer service and after four months being promoted as deputy for the
country customer service manager.
• Successfully implementing the new global customer service software (GSCC) in Indonesia as a pilot
country.
• Centralizing customer service team in Jakarta for economies of scale to increase productivity and reduce
cost.
Assistant Manager in Sales, Maersk Indonesia - Semarang Dec 2003 – Sep 2004
• First expatriation. Handling several customers as well as managing Semarang sales team.
• Being offered a promotion for a customer service manager position in Jakarta.
Management Trainee (MISE 2001), Maersk Turkey - Istanbul Jul 2001 – Dec 2003
• Professional shipping education in economics, liner trade, maritime law, logistics and leadership skills.
• On job learning in various departments (sales, customer service, marketing, operations and finance).
TRAININGS AND CERTIFICATIONS
Courageous Coaching – 2014,
Sourcing Concepts and Techniques – 2013,
Change and Communication Management – 2012,
Customer Experience – 2010,
Sales (Coaching to WIN through negotiation, value
propositions& qualification of opportunities) - 2010
Smart Worker 7 Habits – 2010,
Leading Leaders – 2009,
Introduction to Process Excellence and Process
Leadership – 2008,
Situational Leadership – 2007,
Human Resources for Managers – 2007,
Top Down Thinking – 2007,
Cost Leadership – 2006,
Competency Based Interview Techniques – 2006,
Leading Others – 2006,
Effective Presentations – 2005,
International Computer Driving License – 2003,
Time Management – 2001
COMPUTER LITERACY
Word processors (MS Word), Spreadsheets (MS Excel), MS PowerPoint, SAP, Internet applications
LANGUAGE SKILLS
Fluent English, Native Turkish
PERSONAL INFORMATION
Marital Status: Married with one daughter
Driving License: B Class
Military Service: Completed
Birth Place - Date: Mersin - 15 August 1975
* References will be given upon request. Confidential