1. Curriculum vitae – Phillip Norley Customs Expert
Family name: Norley
First names: Phillip David
Date of birth: 6 October 1963
Nationality: British/Australian
Civil status: Divorced
Education: University Post Graduate
Institution (Date
from - Date to)
Degree(s) or Diploma(s) obtained:
Canberra University,
Australia (Centre for
Customs & Excise Studies)
2009 - 2013
Double Masters degree in International Customs Law and
Administration and International Revenue Administration (with
special citation for academic achievement)
Chartered Management
Institute 2013 Certificate in Management Consulting Essentials
Level 3 BTEC 2012
Advanced Award in Security Management Systems for the
Supply Chain
Sofia University 2005
Diploma in Bulgarian Language
Institute of Linguists London
2001
Advanced level in Russian Language
Language skills: Indicate competence on a scale of 1 to 5 (1 - excellent; 5 - basic)
Language Reading Speaking Writing
English Native speaker
Russian 2 3 3
Bulgarian 2 2 2
Portuguese 4 4 4
Albanian 5 5 5
Membership of professional bodies: Chartered Management Institute (UK)
International Network of Customs Universities (Canberra and
worldwide)
Other skills (e.g. Computer literacy, etc.): ASYCUDA, Oracle, Microsoft Word, Excel, CRM Sharepoint
Present position: Customs Advisor, Economic Growth, Crown Agents Limited UK (Full-Time)

2. Curriculum vitae – Phillip Norley Customs Expert
Years within the firm: 7 years and 3 months (as salaried staff member) and 8 years (as an external
consultant/secondment from UK Customs)
Key professional experience:
 Extensive experience delivering technical and management support to long term customs reform
programmes, including development of detailed project work-plans as well as monitoring and evaluation
(quality assurance) of project outputs;
 Undertaking strategic level policy reviews relating to the improvement of organisational governance and
standard operating procedures in customs organisations to bring alignment with international best
practice including WCO Revised Kyoto Convention, WTO Trade Facilitation Agreement (TFA);
 In-depth knowledge and involvement in the evaluation of donor funded proposals (including World Bank,
European Commission and Asian Development Bank). Responsible for preparing technical and financial
proposals to donor tenders as well as the recruitment of suitable external consultants and to prepare a
structured programme of technical support activities;
 Border Management, Customs Processes and Excise Expert responsible for the planning, designing and
managing multi-agency enforcement and compliance strategies to tackle illicit cross-border trade in
goods as well as curbing fraud with excise products;
 Leading innovation in identifying solutions to improve efficiency of customs processes using new
technologies for example body worn video cameras and electronic containers seals and vehicles
identification tags;
 Experienced project manager and lead technical Customs Advisor in the Central Asia region responsible
for helping to deliver automated customs trade processing systems and streamlined processes in the
Kyrgyz Republic and Tajikistan;
 Design and delivery of client focussed blended learning modules including classroom and on-the-job
training in the sphere of Customs and Trade Facilitation based on the principles of recognised best
practice (WCO Revised Kyoto Convention and SAFE Framework of Standards);
 Extensive long term overseas project experience including Albania, Ukraine, Central Asia Region, Angola,
Bulgaria and Latvia;
 Former UK Customs Officer with over 17 years of operational experience in multiple roles including,
frontier control, investigation of excise fraud, customs clearance;
 Good working knowledge of the Russian and Bulgarian language.
Specific Country Experience:
Country Date from - Date to
Tajikistan May/June 2016
Albania January 2014 to February 2016
Nigeria September 2013
The Kyrgyz Republic January 2011 - December 2013 (as Project Manager based in the
UK (Sutton) and in the Kyrgyz Republic (Bishkek))
Kazakhstan January 2011 to September 2012 (as lead technical consultant
from the UK and Kazakhstan)
FYR Macedonia April and May 2009
Angola April 2007 to Feb 2009
Bulgaria June 2002 end March 2007

3. Curriculum vitae – Phillip Norley Customs Expert
Ukraine February to June 2005 and June 2016
Latvia February 1997 to November 1998
Lithuania November 1998

4. Curriculum vitae
Professional experience Summary
Date from
Date to
Location Company & Position Description
March 2009
to Date
UK (Crown
Agents’
Head Office)
Crown Agents
Ltd, Sutton UK
(various donor
funded projects)
Customs and
Trade
Facilitation
Consultant
 Researching and drafting detailed technical proposals for various donor and client funded
customs modernisation projects worldwide.
 Project Manager responsible for:
o Implementing the Unified Automated Information System (UAIS) Customs cargo
clearance, risk management and management reporting system for the State Customs
Service in the Kyrgyz Republic (ADB funded);
 Lead Technical Customs Advisor in contracted projects including the;
o Kazakhstan Modernisation of Customs Training Strategy including developing staff
training modules (World Bank funded);
o Study for Better Management of EU Borders through Cooperation between Border
Guards and Customs responsible for producing 3 country case studies Finland, The
Netherlands and the UK see http://ec.europa.eu/dgs/home-
affairs/elibrary/docs/pdf/customs_bgs_final_en.pdf (EUfunded)
 Technical Customs Advisor supporting the:
o Nepal Trade Transport Efficiency Study including designing options for the
introduction of multi-functional laboratories (World Bank funded)
o New Long Term Organisational Strategic Plan for the Nigeria Customs Service (2012)
as well as the export competiveness strategy ‘NEXTT’ for the Nigerian Government.
Undertook detailed case study supporting the development of the Valuation and Tariff
Classification functions of the Nigerian Customs Service (USAID funded);
o Development of the automated trade Single Window environment in Tajikistan:
 Undertaking a review and making recommendations to improve the effectiveness
of current processes in the State Customs Service relating to the control and clearance
of cargoes including risk management, inland transit, valuation, customs warehousing
and tariff classification;
 Identifying further potential improvements to the functionality of the State Customs
Service’s electronic declaration processing system (UAIS) to achieve further trade

5. Curriculum vitae
Page 5 of 7
facilitation gains;
 Supporting a study of the progress of the development of the one -stop-shop
environment at the Guliston road border crossing point (BCP) on the Kyrgyz/Tajik
border (ADB funded)
o Customs Reform Activity – State Fiscal Service Ukraine. Undertaking project inception
including production of project work plan, monitoring and evaluation methodology and
negotiations over project scope of works with donor and client (USAID funded).
January 2014
to February
2016
Albanian
Customs
Service
Headquarters
Tirana
Crown Agents
Ltd (overseas
posting)
Risk Analysis
and Customs
Policy Advisor
 Part of the Senior Management Team of this Government funded long term revenue
enhancement and customs modernisation programme;
 Enhancing the risk management capacity of the organisation to improve sustainable
outcomes of operational interventions by Dogana’s specialist enforcement teams e.g.
through the analysis of import and other trade data to identify areas of fraud and non-
compliance;
 Working with Albanian Risk Analysis experts to review the effectiveness of ASYCUDA risk
profiles and to suggest refinements to optimise their effectiveness;
 Led the design and delivery of a national training programme to Customs staff in
organisational risk management as well as other training to senior enforcement unit
managers in operational planning best practice (based on the SAFCORM and IIMARCH
methodology);
 Contributed to the design of a draft operational strategy to support the activities of the
proposed national multi-agency Tobacco Task Force as part of a Government led initiative
to combat the illicit trade in tobacco products;
 Drafting and advising the customs administration on the implementation of service level
agreements between the Customs enforcement teams and other agency law enforcement
bodies to facilitate and encourage a more effective and coordinated approach to dealing
with identified cross border risks;
 Coordinating short term expert support to the Excise Directorate of Customs in the design
and implementation of improved excise control strategy including the introduction of a
standardised audit methodology and recommendations in the control of domestic oil
production;
 Leading on the design of trader guidance notices to support the Customs administration’s
implementation of an anti-alcohol and tobacco fraud campaign designed to improve
compliance and due diligence for large, medium and small retail traders (and to target the

6. Curriculum vitae
Page 6 of 7
informal trade);
 Supporting the roll-out of a national programme of cargo scanners at key BCPs including
the development of comprehensive standard operating procedures;
 Managed proof-of-concept trials using Body Worn Video cameras to validate the benefits
of the technology in improving the conduct of customs operational interventions, staff
integrity, risk management outcomes and trade facilitation.
Jan 2011 to
December 2013
Kyrgyz
Republic/Lond
on
Crown Agents Project
Manager
Managing a team of international and local partner IT experts in the development and
implementation of an automated system for the State Customs Service of the Kyrgyz Republic
supporting the efficient processing and clearance of Customs declarations. Key duties included
managing client and local partner relationships as well as ensuring contractual issues relating
to project delivery are maintained. Other work undertaken included the design and delivery of
a specific risk management course to customs managers to support the implementation of the
risk management component of the UAIS.
Jan 2011 –
Sept 2012
Kazakhstan
(Astana)
/London
Crown Agents Lead
Customs
Technical
Expert
Project beneficiary was the Customs Control Committee of the Republic of Kazakhstan.
Undertook gap analysis delivered recommendations on international best practice in customs
training and in the establishment of a Customs training centre drawing on WCO standards,
proprietary Kazakh expertise and lessons from the experiences of comparator countries (UK,
Finland, France, Canada, China, Japan and South Korea). Responsibilities included producing
detailed reports on key areas relating to Customs best practice in training strategy and
infrastructure development as well as designing theme specific customs training modules and
lectures for use by the client in their modernised training portfolio (including Risk
Management, Customs Transit, Post Clearance Audit, Non-Intrusive Inspection and ICT in
Customs).
June
2002– March
2007
Republic of
Bulgaria
Crown Agents
(Seconded from
HMC&E)
Consultant, Attached as specialist Consultant to the Bulgarian Customs Agency (BCA) working with a
Mobile Assurance Team (MAT) made up of specially selected and trained Bulgarian Customs
and Anti-Corruption Police Officers with responsibility for the detection of significant customs
fraud and other illegal activities within the territory of Bulgaria. Conducted a comprehensive
review of the business and strategic functions of the National Coordination and Control Unit
(NCCU) as the principle body for the control and operational support to the MATs leading to
the creation of comprehensive Standard Operating Procedures (SOPs) for the NCCU.

7. Curriculum vitae
Page 7 of 7
Feb 2005 – June
2005
Ukraine
(Kharkiv)
Crown Agents
(Seconded from
HMC&E)
Consultant, Developed and delivered classroom training to officers employed on the local anti-smuggling
units specific to skills, concepts and techniques used in the operation of modern mobile anti-
smuggling units. This training was supported by providing ‘on-site’ validation to the mobile
teams working in their own operational environment. Provision of classroom training to
specially selected officers on aspects and functionality of Operational Intelligence (OI) within
the Customs sphere and how OI directly supports the work of the anti-smuggling teams both
in effectiveness and development of target selection and efficiency of operational resource
deployment.
Feb 1997 – Nov
1998
Latvia Crown Agents
(Seconded from
HMC&E) Consultant,
Specialist Investigator, responsible for assisting with the management of a team of Latvian
counterparts providing investigation support to the newly created mobile Anti-Smuggling
Division in revenue fraud cases. Anti-Smuggling Core Skills Trainer, assisting with the
development and delivery of Crown Agents training modules.
Nov 1998 Lithuania Crown Agents
(Seconded from
HMC&E)
Consultant, Delivery of classroom based training to Lithuanian officers based in the port of Klaipeda on
aspects of basic Commercial Ship inspection
Nov 1981 – June
2002
UK (South East
England)
HM Customs and
Excise
Anti-
Smuggling
Officer
Multi operational tasking in relation to the Customs Board’s tobacco disruption initiative and
the detection of prohibited substances and weapons. Designed a strategy for better
deployment of operational mobile resources undertaking anti-smuggling enforcement of the
un-canalised blue border in South East England.
Other relevant information (e.g., Publications)
Note: Professional references can be provided upon request